Analysis of Leadership and Change Management in Service Industries

This report examines leadership and change management within the service industry, using Britannia Hotels Ltd as a case study. It explores the change management process, leadership styles, and their impact on business operations. The report discusses the importance of adapting to market trends and the role of leadership in guiding, motivating, and inspiring employees. It analyzes the different components affecting various functions within Britannia Hotels Ltd, including the implementation of new policies and procedures to enhance business operations and gain a competitive advantage. The report also compares Britannia Hotels Ltd with Hilton Hotel, highlighting the significance of change in enhancing future growth and productivity. It concludes that effective leadership and management are crucial for organizational success, emphasizing the need for developing skills and styles to manage change effectively. The report references several books and journals to support its findings.

Leadership and Management for
Service Industriess

Table of Contents
INTRODUCTION...........................................................................................................................1
LO4 .................................................................................................................................................1
Change management process and leadership that helps in implementing change .....................1
Analysis of change management process that affect management and leadership skills and
styles ...........................................................................................................................................2
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
Leadership is the trait that every company's leader have to posses for running operations
for future purpose (Psomas and Jaca, 2016). Leader helps in guiding, motivating, inspiring
people to do work effectively and efficiently.
Present study will be based on Britannia hotels Ltd. It is the leading hotel in UK that
offers great beauty and locations for tourist.
Report will include comparison between different service industries change management
system and leadership that help in implementing that change.
LO4
Change management process and leadership that helps in implementing change
Change management refers to transforming business organization that help in achieving
goals and objectives of Britannia hotel Ltd. The main purpose of change management process is
to implementing different policies and procedures that enhance business operations for the
future. This will bring change in organization that help in gaining competitive advantage in the
market. There are steps for bringing change in the organization that include preparing for change,
managing change and reinforcing change for future course of action. Changes will bring
effective way of providing different perspective in the company. There are different components
that affect various functions of Britannia Hotel Ltd (Shek, Chung and Leung, 2015). It is
important to bring change in organization that lead to bring efficiency of workers and
improvement in work culture according to market trend.
In change management process there are different steps that are to be considered while
implementing changes in Britannia Hotels Ltd. Firstly, change can be assessed in the company
only after asking each and every employee that they are ready for it. Then build a team that helps
in managing changes in the company. In addition, creating a vision for the future and then
providing vision to every employee. Removing problems from company that affect business
operations. Then apply various changes and selecting that which change is suitable for company.
Lastly, implementing changes that is beneficial for Britannia Hotels Ltd.
Leadership also helps in bringing change in the company that facilitate various
opportunities in the future. Change is important for assisting future trends in the marketplace.
There are different tools that is used by leader to implement change as improving communication
that helps in building employee relation in Britannia Hotels Ltd. It is also important in providing
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training and development to employees that enhance efficiency in the future. Change
management is important for generating new technology that helps in building various
perspective for the company. If changes is implemented in the company that will bring
effectiveness for future (Guest, 2017). There are different segments in company that require
changes for effective working in the company.
Comparison between service industries
Britannia Hotels Ltd Hilton Hotel
It is a group of hotel that provide various
services to its consumers.
It is global brand that provide luxuries services
to consumers.
It provide discount to its regular consumers
that help in gaining more share in the
marketplace.
Provides various services that will be gaining
different aspects in the marketplace.
It emphasize in bringing changes for the future
as gaining competitive advantage and
becoming efficient to beat competition.
In this policies and procedures are changed
according to market assessment that will
provide various perspective for the future.
Manager believes that it is essential for
implementing changes in organization that
facilitate different perspective for future.
In this also manager believes that different
segment is provided that will be provided for
managing changes.
Tools will be applied for managing changes
that bring effectiveness and efficiency as they
are important in providing changes in company
(Jaca and Psomas, 2015).
It does not require changes in the company that
will help in creating various aspects that is
helpful for company's perspective.
Change is important for every service industry that enhance future growth and helps in
increasing productivity for the future. It is essential for Britannia to make changes in its policies
and procedures that provide various aspect in the company. Changes will be according to
minimizing employee turnover and increasing employee retention in the company.
Analysis of change management process that affect management and leadership skills and styles
Change management affect leadership skills and styles as leader have to develop skills
and styles according to changes that have been made in the company (Lee, Chen and Lee,
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2015 ). As technological change also enhance various perspective that lead to provide various
segments in the future. Technological changes need more development in skills and styles that is
followed by leader in Britannia Hotels Ltd. As changes made skills have to be improved
accordingly so that it will meet company's requirement. If skills are not developed according to
changes then it affect business operations and provide various perspective in company. If
technology changes then employees need development of various sectors for the future. For
example: In human resource department new software is implemented then employees have to
provide training and development to them so that they are able to operate that system easily
(Kivipõld, 2015). Therefore, it is important in providing training to employees that provide
efficient use in the company. Changes that is being implemented into business will be helpful for
business.
CONCLUSION
As per the above study it can be summarised that leadership and management plays an
important role in the company. Change help in bringing more growth and productivity in the
future that will be creating various sources. Skills and styles have to be developed for managing
change in the organization. If skills are not met with changes that implemented in business then
it create problem for future. Digital technology also helps in providing changes that help in
growth and bring more opportunities. Therefore, it can be concluded that change is essential for
the company and creating differences in using various perspective.
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REFERENCES
Books and Journals
Guest, D.E., 2017. Human resource management and employee well‐being: Towards a new
analytic framework. Human Resource Management Journal.27(1). pp.22-38.
Jaca, C. and Psomas, E., 2015. Total quality management practices and performance outcomes in
Spanish service companies. Total Quality Management & Business Excellence.26(9-10).
pp.958-970.
Kivipõld, K., 2015. Organizational leadership capability–a mechanism of knowledge
coordination for inducing innovative behaviour: A case study in Estonian service
industries. Baltic Journal of Management. 10(4).pp.478-496.
Lee, W.I., Chen, C.C. and Lee, C.C., 2015, August. The relationship between internal marketing
orientation, employee commitment, charismatic leadership and performance.
In Proceedings of the 17th International Conference on Electronic Commerce 2015 (p. 1).
ACM.
Psomas, E.L. and Jaca, C., 2016. The impact of total quality management on service company
performance: evidence from Spain. International Journal of Quality & Reliability
Management.33(3).pp.380-398.
Shek, D.T., Chung, P.P. and Leung, H., 2015. Manufacturing economy vs. service economy:
Implications for service leadership. International Journal on Disability and Human
Development.14(3).pp.205-215.
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