Leadership and Management for Service Industry - Digital Technology

This report delves into the leadership and management practices within the service industry, particularly focusing on how digital technology influences organizational change. It examines two restaurants, Hazev, Haz and Tas, and Prezzo, comparing their approaches to change management and leadership styles. Hazev, Haz, and Tas are analyzed through the lens of Kotler's change management system and strategic leadership, while Prezzo's approach is evaluated based on the ADKAR change management system and participative leadership. The report highlights the importance of leadership styles and change management systems in the successful implementation of changes, drawing conclusions based on these case studies and relevant research. References from academic sources support the findings, providing a comprehensive overview of the subject.

Leadership And Management For
Service Industry
LO4
(P7)

Table Of Contents
• Introduction
• P7. Compare And Contrast Different Organisations Of Hotel Industry's
Change Management Systems And Leadership
• Conclusion
• References

Introduction
• Presentation will help in making clear understanding of different leadership
style and change management model adopt by 2 different restaurants for
digital technology change.

P7. Compare And Contrast Different
Organisations Of Hotel Industry's Change
Management Systems And Leadership
• Compare and contrast between Hazev, Haz and Tas and Prezzo of change management systems and leadership in
implementing change are as follows –
• Contrast -
• Hazev, Haz And Tas - For digital technological change in the restaurant, Hazev, Haz and Tas adopts Kotler's
change management system and Strategic Leadership Style.
• Prezzo - For digital technological change in the restaurant, Prezzo follows ADKAR change management system
and Participative leadership style.
• Compare – On the basis of CHANGE MANAGEMENT SYSTEM and LEADERSHIP STYLE, there are
comparison between HAZEV, HAZ AND TAS and PREZZO

Conclusion
• From the above study, it has been summarised that successful implementation
of changes depends upon the leadership styles and change management
system.

References
• Kirchmer, M., Franz, P. and Gusain, R., 2017. Digitalization of the Process of
Process Management.
• Larjovuori, R.L. And et.al., 2016. The role of leadership and employee well-
being in organizational digitalization. Tiziana Russo-Spenaand Cristina Mele.
p.1159.