Leadership and Management Report: Service Industries - Coursework

This report delves into leadership and management within the service industry, focusing on change management models and their practical application. It explores the implementation of Lewin's change management model, contrasting the approaches of The Fat Duck restaurant and the Intercontinental Hotel. The report examines how these organizations adapt to change, emphasizing the importance of leadership in driving successful transitions and employee engagement. It highlights the impact of strategic planning, the adoption of new technologies, and the overall influence of leadership styles on organizational growth and effectiveness within the service sector. The conclusion emphasizes the significance of effective leadership and management for sustained success in a competitive market, underscoring the influence of both internal and external factors on a company's structure and management approach.

Leadership and Management
for Service Industries
LO4

• Introduction
• Compare & contrast different service industry organizations change management
systems & leadership in implementing change
• Conclusion
• References
Table of content

Introduction
When the organisation need long term sustainability in the large
marketplace becoming significance concern for every industry so
that they required to pay attention on leadership and management so
that all the operations can be effectively operated. Hospitality
industry is the part of service industry that work with the
consideration of fulfilling the requirements of their guest and
customer so that they can generate higher profitability.

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Lewin change management model on The Fat
Duck & Intercontinental Hotel
This is the model which is proposed by Kurt Lewin
and helps in maintaining the change within the
organisation.
Compare & contrast different service industry organizations
change management systems & leadership in implementing
change

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Unfreezing - it is the first step in which the leader and the manager have to spread
the awareness about the change by which they can effectively understand the
efficiency of their employees related to the change
Lewin change management model

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Lewin change management model
Changing - it is the step which is helpful in improving and implementing the change so
that the employees can easily adopt the change. The fat duck is focuses on strategic
planning so that they can gain attention of their team members.

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Lewin change management model
Refreezing - it is the last step which determine the successful implementation of
change within the employees. The fat duck team members accepting the change
so that they can actively participate in learning new technology

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Contrasting in term of The Fat Duck & Intercontinental Hotel
The Fat Duck restaurant is focuses on adopting the change and using the change
management model so that their team members can effectively participate in the change
and accept it. The new change which is being bring by the restaurant is to use the
advanced software so that they can improve their effectiveness.

Conclusion
It is concluded from the above PPT that every organisation needs to have a
effective leadership and management style. This project identify the various types
of leadership style which is being chosen by the organisation and also that
determine the impact of internal and external factor that influence the management
style and structure of the company. Moreover it also explain about the management
and leadership style for the growth of the company.
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References
Busaibe, L. and et. Al.,2017. Determinants of organizational innovation: a
framework. Gender in Management: An International Journal.
Garg, S. and Dhar, R., 2017. Employee service innovative behavior. International
Journal of Manpower.
Curran, R. and Taheri, B., 2019. Enhancing volunteer experiences: using communitas to
improve engagement and commitment. The Service Industries Journal, pp.1-23.

Thank you