RQF Unit 17 Understanding and Leading Change: Leadership Approaches

This report explores the critical aspects of understanding and leading change within organizations, with a specific focus on Hilton Hotels. It examines various leadership styles, including authoritative, democratic, and laissez-faire, and their effectiveness in managing change. The report highlights approaches such as demographic, strategic, supportive, and directive leadership, emphasizing the importance of strategic vision, resource allocation, and employee support. It also discusses Lewin's 3-stage model of change (Unfreeze, Implement Change, Refreeze) and its application in Hilton Hotels. Furthermore, the report analyzes the matrix of leadership style and employee behavior, considering autocratic, supportive, and participative leadership. The advantages and disadvantages of the situational leadership model are also discussed, concluding that change is essential for maintaining competitiveness and requires careful management of its impact on human capital. Desklib provides access to similar solved assignments and past papers for students.

UNDERSTANDING & LEADING
CHANGE

TABLE OF CONTENT
 Introduction
 Task 3
 Conclusion
 References

INTRODUCTION
 Implement change is not an easy task, because it creates so much
ambiguity. Employee resistant only, when they don't have clearly or
have fear with changes. This situation put extra burden on leader to
earn trust of employees, so that they accept changes as their benefit.
will lay emphasis on approaches of leadership to manage change in
hotel Hilton.
Hilton is luxury hotel and resort chain headquartered in Paris, France,
Maryland and US it renders luxury hotel service having premium
pricing. Hunter MacDonald is successful I.T company founded in
2013.

TYPES OF LEADERS
 Authoritative leaders : These are leaders
that does not dilute its control and do not
involve it steam members in decision
making.
 Democratic leaders : They provide great
autonomy to employees in their working and
also asks for their inputs in decision making.
 Laissez- Faire leaders : They tend to give
complete free hands to employees and
passes the responsibility on team members.

APPROACHES OF LEADERSHIP TO MANAGE CHANGE
 There are some approaches used by leader to manage change effectively, which
are given below:
demographic leadership
Leader asks employee to give suggestion and feedback about changes taken place in
organisation. Leader also allow employee to take decision regarding process and
methods. Higher authority listen staff about their fear, problem, feelings about
improvement.

CONTINUE….
 Strategic leadership: This is the most suitable leadership
style for change management . In this style, leader convey
organization’s strategic vision to employees. Manager also
make efforts, which stimuli voluntary action in employee.
Favorable organizational structure, efficient allocation of
resources, and positive environment is created by higher
authorities. . Leader design rewards, incentive, motivation
strategies, compensation, and T&D session, so that resistant
of change can be tackle seamlessly.

CONT..
 Supportive leadership
Changes required improvised skill and
knowledge. Leader design training
programme based upon individual learning
need for the change. For instance Hilton
render training for technological change
introduced in company. Supportive leader
render all the necessary information and
resources to employee.

CONT..
Directive leadership: this leadership style adopted, to manage change
in production level activities. This job required high level of
supervision. For instance due to technical changes ,hotel has to
install new machines, software and equipments. Leaders gives
instructions and guidance to people on how to operate such
machine. This leadership also chosen to group of personnel, who
have less willingness to accept the change.

CONT..
Developing Opportunities:
The change is helpful for developing business during the transactions.
It is providing a set of best practices maintaining growth and innovation
in the future, and developing their team by getting more opportunities
and enhancing their skills and knowledge with the latest technology.
Render competitive competency
Change are done to improve, innovation ,operation, process, activities,
product and service offer by organisation. An improvised product
enhance the customer satisfaction Corrected operation increase the
efficiency of production process, minimise the wastage. Change in
organisation structure and policy bring freshness as monotonous
working environment can decrease the interest in work.

LEWIN'S 3-STAGE MODEL OF
CHANGE
 Kurt Levin change model is used by hotel Hilton’s
leader to implement the change in hotel. Levin lay
emphasize on creating perception of change in
employee’s mind. Changes only accepts by people
when have positive interpretation for change,
otherwise they will never accept it. Leaders also try to
make positive attitude in staff, only than they move
forward for further required actions.

CONT..
Unfreeze: in this stage leader render information about
changes. Here employee get to know about their bad
habits, new way to perform day to day work and
knowledge requirement for change. Implement
Change: Implementation stage comprise assign new role
and responsibility, organisation structure change, training
and development sessions , motivation practices etc.
Fridge: once organisation met improvement standard (that is
expected form change), leader fridge these change
permanently.

MATRIX OF LEADERSHIP STYLE AND BEHAVIOUR
OF EMPLOYEE
 Autocratic (D1=M1*S1)- it used to for employee who need high level of
guidance. generally this leadership is imply on novice and employee who
are working on hazardous machines. Nature of demand high level of
observation and time to time coaching.
o Supportive (D2=M2*S2)- employee who have lack of confidence in
decision are getting help of this leadership. Employee who works in
Research and development department of hotel are most suitable example
of this categories. These people have to take risky innovation decision
 Participative (D3=M3*S3)- employee who have enough working
experience are enjoyed this leadership combination. Hilton department
manager like HR, finance, marketing personnel having at least 5 year of
work experience belong to this category