Unit 524: Facilitate Change in Health and Social Care Report

This report, aimed at Level 5 Diploma in Leadership for Health and Social Care, Unit 524, explores the multifaceted aspects of change management within health and social care settings. The report begins with an introduction to the concept of change, emphasizing its importance in modern healthcare. It then delves into the analysis of factors that drive change, including internal and external influences such as new legislation, economic shifts, and political changes. The report further describes underpinning theories of change management, notably Lewin's and Kotter's models, and discusses various approaches, tools, and techniques that support the change process. The importance of effective change management for service provision is explained, highlighting the benefits such as improved customer service, increased productivity, and reduced risks. The report also covers how to promote the benefits of change, explaining the importance of effective change management for service provision and the benefits for an organization. It also provides an overview of how to manage change in a health and social care setting.

Learner statement Level 5 Diploma in Leadership for Health and Social Care
Unit Title: 524 Facilitate change in health and social care and young people’s settings

Learner statement
Assessor
Use Only-
Assessment
Criteria Met
Learner to provide narrative under each statement of how they meet the criteria.
You must provide answers to each question that allow your assessor to properly assess what work duties
you are doing or what role you have within your work. It expected that you will need approximately 300
words per question. The more detail you provide the less likely your account will be sent back for more
clarification.
You must answer each question in your own words and written in the first person meaning “I do this”. A tip
is always to keep in mind the “who, why, how, where and when” in each answer.
INTRODUCTION
Change is known as the process becoming different. Change is one of the most important and effecting element of
all business activities (Assessing Change – outcome and impact evaluation, 2017). Effectiveness of health and
social care homes is very necessary in today's world as this ensures a vital part of wellbeing of an individual living in
a society (Baker and et. al., 2010). Increasing population is the main reason behind increasing number of
environmental diseases in large number of people. Health and social care deliver variety of services to large number
of people. For this kit is very necessary that the environment of health care industry must be effective so that
demand of every customer can be satisfy. Present report contains information about the various factors which drive
changes in the enterprise and various theories related with the change management. Along, with this various
approaches which support the change is also detailed under this report.
Learning Outcome 1- Understand the principles of change management in health and social care or
children and young people’s settings

1.1 Explain how you analyse factors that drive change
Range
This may include:
1.1 Factors: Internal, External
National health service provides a large range of services to the residents of UK. NHS is responsible is responsible
for the integration of large number of health and social care services for ensuring the health of other organisations.
Large number of factors are there that drive changes in the services and national health. main factors that rise
changes includes the following:
• New legislation
• Economic change
• Political changes
According to recent economic changes that took place in the national health service and social care. This was
supposed that Primary care trusts receive more than 75 percent of the national health service budget to provide and
deliver effective health and social care services to its patients. They are liable to ensure that services are meet up
with the demand of people of the local community. Due to the economic changes demands of vulnerable adults are
not prioritise because of the new reform that capped all the money into health sectors (Chreim and et. al., 2010).
Most of the primary care trust make a plan after assessing the needs and wants of the people who live in their own
homes. Because of the economic change take place I fail to provide the right resources or equipment to the care
provider to deliver effective services to the people.
Along with this, government also introduce the use of Criminal records in order to know more about the history of

people who are working in the health and social care service. Safe guarding vulnerable adults was also introduced
with this (Drummond and et. al., 2015). Government also introduce the various standards like treat all the individuals
with respect and dignity. Provide safe and working environment to all the employees.
Internal factors:
 Nature of workforce
 Change in the managerial personnel
 deficiencies in the existing management structure
Analyze the factor that affect the process of change is very important because this affect its final outcome. For this
research can be carried out at workplace before introduce the changes.
.1.2 Describe underpinning theories of change management
Large number of theories and approaches are there for managing the change.
Further these can be understood by the following:
Lewin's model of change management: according to this model of change management the process of change
management basically includes three steps called:
 Unfreeze: This step involves the preparation of doing change. Under this manager explain the reason behind
the change.
 Change: This stage is also known as implementation process. Under this new methods and process of doing

work are introduced in the firm.
 Refreeze: After acceptance of change at different levels of firm this step ensures the implementation new
methods all the time (French, 2010).
Kotter's change management theory: This is one of the most popular theory of change management under thus all
stages of change process are included. Increase urgency, Build the team, Set the vision, communicate, get things
move, focus on short term goals, don't give up and incorporate changes are the steps included in this model
(Benefits Of Change Management, 2017).
Implement change on continuous basis at workplace is very essential. Whenever a change introduce in
organization, it comes under the responsibility of manager to first identify and examine the factors that affect the
process of change. Any of theory can be use by the management to achieve better results of change. There is a
step by step process which can be use to introduce or implement any kind of change. Change must take place at
premises on continuous basis because it help firm in offer new and effective services to its customers. Further, right
theory of change management must be use by enterprise as this saves both time and cost of company. Lewin's
model of change is an effective theory which can be implement at health and social care.
1.3 Describe approaches, tools and techniques that support the change process
Management of change is an approach used for ensuring the smoothly implementation of changes and for getting
maximum benefits from the change. The main focus of this is remain on the people and teams that how all of them

are move from the one situation to the other.
Understanding the change management
One of the main principle of change is that it largely affects the whole organisation and around it including people
and systems. For manage the successfully it is very necessary to first understand the wider concepts of it (Golden
and Earp, 2012). Along with this it is also very necessary to consider the tangible effect of change, personal effect
on the people and their actions toward supporting the process of change. For this change curve is and useful and
effective model to describe the both organisation and personal process of change (Change Management, 2017).
Change management is a wider concept and approaches used by organisations to manage the change vary from
enterprise to enterprise. Large number of enterprises use the formal methodologies for managing the change.
For getting the main aim of change management in a situation it is very necessary to define the specific objectives
of change management.
main tools and techniques for managing the change includes the following:
Manage the transition: mange the transition process is one of the key aspect of change process in an enterprise.
Communicate and involve staff members in the process of change: effective communication with all the members of
staff and their involvement or participation in the process of change ensures the smooth running of change process.
Understand and manage resistance to change: during the process of change implementation resistance of

employees is a natural outcome. Identifying and managing a key factor is necessary for managing the change.
With help of these tools higher authority can implement the change in an effective way at workplace. Choose the
right tool at time of introduce change by management is very essential because it helps firm in get maximum benefit
of change.
1.4 Explain the importance of effective change management for service provision
 Effective implementation of change is very important for getting the desired results. This provide large
number of benefits to enterprise. In a service provision it become more necessary to effectively implement
the changes (Kwasnicka and et. al., 2013). By doing this NHS can deliver effective services to people and
can better satisfy the demand of individuals. Along with this the benefits of effectively managing the change,

to the enterprise can be understand by the following points:
 As the process of change is already planned so the main benefits of the change process serve as motivators.
 It helps the enterprise in better respond to the demands of customers.
 It helps in align all the resources with the enterprise.
 Process of change management allow enterprise to evaluate the overall impact of change on business
activities.
 It facilitates in implementing the change without affect the day to day operations of firm.
 It helps in maintaining the effectiveness of efficiency of organisational activities.
 Reduce the overall time required to implement the change process.
 Increase the possibility of success of change process.
 It helps in create a positive and healthy climate at workplace.
 Increase the productivity of workers and provide them support to better understand the process of change.
 Increase the effectiveness and quality of customer services.
 Effective process of change reduce the amount of risk accosted with it and also help in managing the cost
related with the process.
 Increase the overall return on investment.
 Create opportunity for the skills like leadership. Time management, team development and many more.
 Along with this it helps enterprise in adapt changes according to the changes take place in the business
environment. It helps in increasing the skills of people working in enterprise by increasing their roles and

responsibilities.
Learning Outcome 2- Be able to facilitate a shared understanding of the need for change in health and
social care or children and young people’s settings
2.1 Explain how you promote the benefits of change
Whenever a change is promoted in an enterprise than it has some specific purpose. After the introduction of change
many employees in the enterprise resist it and do not accept due to many reasons called fear, new and many more
(Change management, 2017). In this case for getting the support of employees during the process of change it
become very necessary for the management to promote the benefits related with the change. Benefits of change
can be better understood by then following points:
• Personal growth: When a change is introduce in enterprise than it give opportunity to the employees to
learn something new and provide chances for the growth. It helps an employee to discover new things about
different aspects of life.
• Flexibility: Continuous changes make the individual able to adapt new people, things and environment
easily. This increase the flexibility of employees.
• Improvements: Everyone want to improve every aspect of his or her life like house, job, finance and many
more. For this it is very necessary to do something different from the current (Munn-Giddings and Winter,

2013). Change help in doing variations and improvements.
• Life values: Continuous changes provide opportunity to the individual to timely re-evaluate the various
aspects related with the life.
• Strength: Overcoming a tough time increase the strength of an individual.
• Opportunities: One of the main benefit of change is that it provides opportunity to the individual for growth
and learn something new. This bring new choices and happiness in the mind of person.
All this benefits can be communicated with the employees with various channels of communication in order to
increase their commitment and support toward the change. Promote the benefits of changes is very essential
because it helps firm in getting support of employees and at the same time helps in get maximum benefit of it.
2.2 Explain how you analyze challenges that may arise during the process of change
Range
This may include:
2.2 Challenges: Anxiety, Stress, Resistance, Fear, Resources, Competence
Whenever a change is introduce in an enterprise a large number of challenges rise before the manager. Main
challenges which rise during the process of change can be better understood by the following points:
Anxiety: It is a feeling of fear which can be mild or severe. When a change is introduce in the enterprise than it give
birth to anxiety in the mind of employees. Workers feel unconformable about the new process and methods of doing
work. This decrease the effectiveness of introduce change (Reeves and et. al., 2011). For solving this various
benefits and advantages of changes can be communicated with the workers.

Stress: Introduction of a new method of doing work and making product give rise to stress among the employees.
Some workers do not like change and feel frustrated.
Resistance: In large number of cases of change employee resist the change. Workers become uncomfortable and
does not like the way the organisation is doing (Choosing Strategies for Change. 2017).
Fear: Concept of change affect almost all the function of enterprise. All the process of doing work get change by the
firm for achieving better results. When new methods of doing work is introduce in the enterprise that employees fell
fear about they will understand the new method of doing work or not (Riekert, Ockene and Pbert, 2013).
Resources: When an enterprise adapt a new process for making the new product and it requires large number of
new and up to date technology. Sometimes this also serve as a challenge to the process of effectively execute all
the operations.
Competence: For learning a new method and process of doing work. Capable employees are required for better
understanding the new method (Facilitating Changes In Health And Social Care Social Work Essay, 2017).
All these are the major challenges which face by management at time of introducing change at workplace. To
manage and handle with all these effective training must be offer to employees because it helps them in better
understand how to manage change.
2.3 Explain how you enable others to express views about proposed change
Before introducing any change in the organisations working in health and social care it is very necessary to gets the

views of all staff members about how they feel about the changes. For this, interviews can be conducted with the
staff members like what they fell about the new methods and techniques (Spahn and et. al., 2010). Managers can
communicate the goals of change and expectations form them in order to tell them what enterprise want form them.
By this employee can give their suggestions about necessary modification and improvement so that can be made by
the enterprise. Along with this participation of employees can be encouraged in the planning process so they can
present their point of views.
It is necessary for the managers to share all necessary information with all employees to collect their views
(Implement change management, 2017). For this, open communication should be encouraged in the workplace of
health and social care industry. Thus, employees can told management about the issues faced by them while
serving to a large number of customers. Getting views of others about any change at workplace is very important
because it make the management aware about the issues and obstacles faced by them. Feedback must be
collected form the workers before, during and after the change. With help of this, firm can get more benefits of
change and at the same time can offer better and effective services to all its customers. Overall workers of firm play
a big in process of change and support of them during change is very important for firm in order to get more benefits
and effective results of change. Effective and right channel of communicated should be use by higher authority sin
order to collect feedback of employees.
2.4 Explain how you agree with others the changes that need to be made
Range
This may include:
2.4 Others:
 Individuals