A Report on Leadership and Change Management in Service Industry

This report examines leadership and change management within the service industry, focusing on how businesses adapt to market changes. It explores the implementation of change management strategies, using examples from hospitality and retail sectors. The report highlights the importance of effective leadership in navigating changes, including communication, employee engagement, and the role of transformational leadership. It discusses the 'Unfreeze' and 'Change' stages of the change process, emphasizing the impact of leadership styles on the success of these initiatives. The conclusion underscores the critical role of leaders and managers in implementing change, as well as the need for adopting appropriate change management models to ensure successful outcomes. References to relevant academic sources are included to support the analysis.

Leadership And Management for
Service industry

Table of Content
• Introduction
• Main Body
• Change management and leadership in different sectors.
• Conclusion
• References

Introduction
With the rapid changes in the market environment business firms are becoming more
adaptable to these changes and converting them into an opportunity. In order to become
more competitive and relevant in the industry, service firms are taking a way of change
management which describes the methods and way through which company brings and
implement the changes into both internal and external process. The objective of the report
is to compare and contrast the different services organization with respect to the change
management and leadership in implementing the changes.

Change management systems and leadership in
implementing change
Change management is concerned with set of tools or structure whose work is to keep the
efforts of changes under control. It consist of the methods which describes and implement the
necessary changes into internal and external process such as preparing and supporting
employees, taking necessary steps for the changes and ongoing performance monitoring to
ensure that necessary changes have been implemented.
With the emergence of pandemic and rising demand of remote working have made it
compulsory for services industry to have change management to effectively bring the
necessary changes.

Continue…
Unfreeze: This is the initial and preparation stage where leaders and managers get
themselves prepared for the necessary changes (Goodwin, 2020). In the hospitality
industry managers initiate open communication with the employees to make the
employees understand why these changes are necessary and objective was to
overcome the employee’s resistance towards changes. In the context of retail
industry employers does not initiate open communication to implement the changes
which make it difficult for employees to adopt.

Continue…
Change: At this stage, actual changes takes place after the successful
convincing stage at first level. Here leaders and managers coveys necessary
changes to each and every employee and help the employees to adapt to these
changes successfully. Good leadership skills and better relations in a hospitality
industry result to be a successful, whereas in retail industry manager get fail in
implementing these changes.

Conclusion
Therefore, from the above stated report it has been conclude that for the
successful implementation of the changes into an organization leaders and
managers plays a crucial role. There are several change management model that
could be adopted for bringing up necessary changes into the business which
ensure that the changes are successfully implemented and accepted by the
employees.

References
• Afsar, B., and et. al., 2019. The mediating role of transformational leadership in
the relationship between cultural intelligence and employee voice behavior: A
case of hotel employees. International Journal of Intercultural Relations. 69.
pp.66-75.
• Goodwin, K., 2020. Leadership Reluctance in the Australian Arts and Cultural
Sector. The Journal of Arts Management, Law, and Society. 50(3). pp.169-183.
• Galli, B.J., 2019. A shared leadership approach to transformational leadership
theory: Analysis of research methods and philosophies. In Scholarly Ethics and
Publishing: Breakthroughs in Research and Practice (pp. 751-790). IGI Global.

Thank You