Service Industry: Comparing Change Management & Leadership Strategies

This report provides a comparative analysis of change management systems and leadership approaches within the service industry, focusing on the hospitality sector. It contrasts the implementation strategies of organizations like Residence Inn and Holiday Inn, examining how they manage change and influence their workforce to achieve organizational goals. The report explores the similarities and differences between change management and leadership in the context of influencing employees to adapt to new work processes. It delves into the Lewin change model, outlining its three stages—unfreezing, change, and freezing—and how it applies to technological and structural changes within service-based businesses. Furthermore, the report provides real-world examples, contrasting the change initiatives of Residence Inn (technological upgrades) and Holiday Inn (organizational restructuring), and discusses the models used by each company. It highlights the importance of change leadership in driving large-scale transformations and minimizing disruptions. This analysis offers insights into effective change management practices in the service industry.

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For every company it is essential to conduct
leadership and management at the workplace so
that they attain their desire goal successfully.
Leadership is considered as an individual skill
which helps them in influence others so that they
conduct work properly. Management is
determining as practices through which a company
can conduct their business operations and function
properly on daily basis. Residence Inn by Marriott
London Bridge which is operating its business in
the hospitality industry at the London, United
Kingdom. They provide several facilities such as
luxury room, fitness center, Wi-Fi, kitchen in
room, accessible, child friendly, pet friendly and
many more. This poster discuss about the
comparison and contrast of service industry
organizations change management system and
leadership in implementing (Fullan, 1996).
The change management system and the leadership in
implementation are similar in a way that in both the cases the
company is influencing their workforce towards the direction
which would lead to the achievement of the goals of the company
(Beck and Cowan, 2014). The employees are influence in such a
way that they make a change into their working process or
procedure.
Compare and contrast different service industry organizations change management system and leadership in
implementing
INTRODUCTION Comparison of organization change management system and with leadership in
implementing
Contrast different service industry organizations change management system
and leadership in implementing
Change management, which is the term most everybody utilizes,
alludes to a lot of essential apparatuses or structures proposed to
monitor any change exertion. The objective is regularly to limit the
interruptions and effects of the change. Change leadership, then again,
concerns the main thrusts, dreams and procedures that fuel huge scope
change. In change management a whole set of planning is done and
then executed but in the leadership, the person or the manager adopt
such leadership style which influence the employee in bringing the
change into their work procedures.

References
Beck, D. E. and Cowan, C. C., 2014. Spiral dynamics: Mastering values, leadership and change. John Wiley & Sons.
Fullan, M., 1996. Leadership for change. In International handbook of educational leadership and administration (pp. 701-722). Springer, Dordrecht.
Lewin change Model
The Lewin change model includes 3 steps through which an organisation goes through when implementing the change and these are:
Unfreezing: In this step the organization unfreezes its old habit of performing the activities. In this step the organisation stops performing the activities in their old
way. As in the case with hotel Residence Inn they have initiated a new change in their technological system. For this they will make the organization understand about
the habits which they need to get changed and how the new technology would help them in attaining more productivity.
Change: In this step the organization tries to bring the required change into the system. In this the Residence Inn hotel will bring the technological change in their
system. At some point they may face various resistances for the employees but they need to surmount all these issues. Some of these issues can get solved through
providing the training and development program to the employees so that they understand the need for change.
Freeze: At this step the organisation employees get a habit of performing the task in the new way and when they get habitual of that, the organization freezes the
change. As in relation with the Hotel Residence Inn the change which has been initiated by the organization will get fixed in the habits of the employees, that means
every employees of the organization would use the new technology in their operational activities.
Example of change and the model used by them
Holiday inn is the British Multinational company which engages its business in providing the hospitality services to people. The services provided by the Hotel are
very high class. Apart from this the company has its hotel in throughout the world.
The changes made by Residence Inn and Holiday inn and the model used by them
Basis Residence Inn Holiday Inn
Change factor The organization has tried to bring the change in
their technology system. The new system would
give them more speed processor and help them in
saving the various kinds of data at a single server.
The organization has tried to bring the
change in their organization structure. They
believed that their structure is very rigid
through which they faces various problems
like they are not able to initiate any new
change into their organization.
Change model
used
The Residence Inn hotel used the Lewin change
model to initiate the required change in the
organization.
The Holiday Inn hotel used Mc Kinsey
change model to bring the change in their
organizational structure.