Developing Manager Report: Leadership, Communication, and Culture

This report provides a comprehensive analysis of management styles, communication processes, and organizational culture, using the Jamie Oliver Restaurant and Hilton Hotel as case studies. It compares participative and autocratic leadership styles, evaluating their characteristics and impact. The report explores the communication process within businesses, detailing verbal and non-verbal methods. Furthermore, it examines organizational culture and change management, emphasizing the importance of culture in achieving business objectives. The report also includes a self-assessment of the author's management skills, identifying strengths, weaknesses, and career development goals. Finally, it discusses strategies for leading and motivating teams, and how managerial skills contribute to career advancement.

THE DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................................3
TASK 1..........................................................................................................................................................3
1.1 Compare different management styles.............................................................................................3
1.2 Characteristics of different leadership styles.....................................................................................5
1.3 Evaluate communication process in the business............................................................................6
1.4 Analysis organization culture and change in the business.................................................................7
TASK 2..........................................................................................................................................................8
2.1 Assess own management skills performance....................................................................................8
2.2 Analysis personal strength, weaknesses, opportunities and threats at workplace............................9
2.3 Set target and priorities to develop own potential..........................................................................10
TASK 3........................................................................................................................................................11
3.1 Lead and motivate team to achieve goals and objectives................................................................11
3.2 Managerial decision made to support achievement and agreed goals of the firm..........................12
TASK 4........................................................................................................................................................13
4.1 Explain how own managerial and personal skills will support to career development....................13
4.2 Review career and personal development needs, current performance needs and future needs. .14
CONCLUSION.............................................................................................................................................15
REFERENCES..............................................................................................................................................16

INTRODUCTION
Developing manager is very important aspect to manage each and every aspect of the
company. It assists to gain high profits and positive outcomes at workplace. Managers are
performing different operations to manage positive outcomes and effective results at workplace.
Hence, they can easily support to different outcomes and results of the company through
operating functions in different areas (Bendall, Davis and Pe’er, 2014). In addition to this,
manager enhances skills and capabilities of employees towards the business objectives and goals.
Present study is based on Jamie Oliver Restaurant which is hospitality industry in UK. They are
giving effective contribution to managing quality standards of their products and services in
various areas of the company. On the other hand, Hilton hotel also taken to demonstrate
difference between leadership style of both organization. In this context, present report covers
different types of leadership style and their characteristics to operate effective functions within
the business. Furthermore, it also determine communication process to dealing in different
situation at workplace. At last, it covers motivation to employees towards the business objectives
and goals.
TASK 1
1.1 Compare different management styles
Every business uses different management styles which assist to dealing situation of the
company. According to business strategy and objectives manager determine different roles and
characteristics within the enterprise (Lall, Navaretti and Wignaraja, 2016). Different
management styles are autocratic, democratic, participative and many others. To dealing in
different situation Jamie Oliver Restaurant and Hilton hotel, manager use distinctive style. In
both organizations, following styles are being used to handle situations:
Organizations Jamie Oliver Restaurant Hilton hotel
Management style Participative style Autocratic style
Description In this restaurant manager use
participative leadership style
through, they can easily take
employees participative in
decision making. Manager of
the company take views, ideas
In Hilton hotel, manager uses
autocratic style to give
direction to employees. in this
context, they are work to
develops business functions in
effective manner. They are not

and perception of employees
towards business goals. It will
assist to make better results
within the firm. Hence, they
taking any ideas and views for
decision making (Gennaioli,
La Porta and Shleifer, 2013).
In this they have full control
on the business member to
take their effective role.
Weaknesses- In autocratic
style manager are unable to
take views and perception of
partners in their decisions. It is
not helpful to all situations of
the company. They cannot
successfully operate all
business functions. Thus, it
creates negative impact on
employees of the firm. In
addition to this, firm is unable
to make creativity and
effective operations (Greving,
Wermer and Algra, 2014)..
Strength- In this style
manager never fails to manage
business operations so that
they can make effective
operations and profitability.
Hence, it also support to
various fundamental aspects
of the company.
To achieve business
objectives, Hilton hotel need
to manage their functions and
operations through taking
effective participation from
employees (Boers, Kirwan and
March, 2014)..
1.2 Characteristics of different leadership styles
In Jamie Oliver Restaurant participative leadership style take place which is very
important to deliver effective participation at workplace. They are taken different characteristic
at workplaces which are as follows:
 Innovation: In participative style, manager of Jamie Oliver Restaurant has characteristics
to innovate things. In this aspect, they can enhance revenue and profits in the business. It

is also assist to maintain effective results to manage results in the firm (Zepeda, 2013).
Hence, they can also take new things within the firm.
 Vision: In Jamie Oliver Restaurant, manager has vision to manage operations through
taking high vision at workplace. It will assist to develop positive outcomes and effective
results.
 Inner values: Participative leaders are always find inner values of employees to take their
participation towards the business objectives (Bendall, Davis and Pe’er, 2014). In this
aspect, they are judge inner values and knowledge of employees for Jamie Oliver
Restaurant.
 Inspiration: Leaders are always giving positive inspirations to employees for manage
business objectives and objectives within Jamie Oliver Restaurant. It will assist to inspire
them for achieve targets and effective operations within business (Lall, Navaretti and
Wignaraja, 2016).
On the other hand, in Hilton hotel, leaders are taking autocratic style to handle business
situations and objectives of the company. They are only gives direction to making decision at
workplace. Hence, they can easily take positive results and perform different characteristic. They
are as follows:
 Positive attitude: Great leaders of autocratic style in Hilton hotel have always positive
attitude within the firm. They are always happy and motivate to employees as a positive
attitude. It can be done through making positive outcomes from wrong things at
workplace (Gennaioli, La Porta and Shleifer, 2013).
 Manage failure and setbacks: Autocratic leaders are always known that how to deals with
failure outcomes and set again the targets. They are remaining calm and logically taken
for Hilton hotel situations.
 Take responsibility: Autocratic leaders are taken responsibility to expect employee’s
situation to deals with business situations. Hence, they can easily achieve target without
taking their employees participation. In order to deal with situation, they are possess
trustworthy and integrity at workplace (Greving, Wermer and Algra, 2014).

 Delegate: Sometimes autocratic leaders are doing all things by themselves to achieve
business objectives. According to workers capabilities and ability, they are delegate roles
and responsibility to their members to achieve business goals.
1.3 Evaluate communication process in the business
Communication process defines as steps through sender send message a receiver receive
it. It is started with developing an idea within Jamie Oliver Restaurant to manager business
functions. It consist various steps which are as follows:
 Developing idea by sender: In this step, communicator develop concept at workplace
with sending an idea (Boers, Kirwan and March, 2014).. In this step, they are also plan in
Jamie Oliver Restaurant to subject matter of the communication.
 Encoding: After developing and idea, sender encode message in which they are translate
idea to communicate with other people.
 Developing message: After encode the message, sender in Jamie Oliver Restaurant get
message which they are transmitted to the receiver. It can in the form of oral, written,
symbol and many more things. For instance, people are talk, speech message; write a
letter and many more things.
 Select the medium: In this step, sender select medium to deliver message towards
receiver. They are analyzing all medium which assist to communicate at workplace. In
this aspect, they are communicating in term of speaking, writing, signalizing and so on.
 Verbal communication: Oral communication is the process in which managers coordinate
with employees verbally or through mouth. They conduct meetings and discuss about the
point. The main advantage of verbal communication in that transparency remain continue
so people understand the view point of employer and support them. With the help of
verbal communication managers can reduce situation of misunderstandings. Decision can
be made by the mangers of Jamie Oliver Restaurant immediate without any delay. With
the help of face to face communication team working sprite and group energy get
increased among people. But once the manager of cited firm has said something then
individual can not take its words back. It might be possible that informal verbal worlds

can hurt employees that can create conflict situation in the workplace. There is high
possibility of incomplete information shared by the authorities with workers of Jamie
Oliver Restaurant.
 Non verbal communication: This is type of communication process in which no face to
face interaction takes place, in this, managers of Jamie Oliver Restaurant send mail to
employees and exchange information. It is time saving method and information can get
passed immediately. But authorities can not take feedback of workers in the process.
People get message and they modify their working process as per given directions, they
do not get chance to raise their point of view. Language is the biggest barrier but in non
verbal communication managers of cited firm use simple language so that all people can
understand it and can interpret it in meaningful way. But communication gap can change
the actual meaning of message.
 Transmission of message: After select medium, sender actually transmitted message with
the help f medium. Hence, they can easily support to various aspect of the company.
Hence, they are transit message to receiver with end of transmission.
 Receiving the message by receiver: In this step, sender get back message from receiver. It
can be done through hearing, seeing and feeling, etc.
 Decoding: Decoding the message is the interpretation of sender message. In this aspect,
receiver converts the message to understand it. Thus, effective communication takes
place in both parties (Lall, Navaretti and Wignaraja, 2016).
 Feedback: In the final step of communication process, receiver response towards the
message to sender which is known as feedback. It is encompasses in two way
communication system within the business. It assists to enhance effectiveness of
communication to develop positive results.
1.4 Analysis organization culture and change in the business
When various people are working together, culture is develops. It refers with beliefs,
values and attitude within company. It assists to manage business objectives and goals in Jamie
Oliver Restaurant. With developing culture people of the company serve effective results at

workplace (Gennaioli, La Porta and Shleifer, 2013). Managing culture is crucial aspect to deliver
right impression every time. Culture of Jamie Oliver Restaurant is determines with mission and
values. Choosing right people is very important to develop culture at cited firm. For instance, job
interview and hiring people is conducted for developing business results.
There are many internal and external factors that affect culture of Jamie Oliver
Restaurant. Internal factors include value, leadership style, structure etc. Healthy internal
organizational culture includes effective policies, correct behavior of leaders, involvement of
people etc. External factors that affect organizational culture are such as relationship among
employees, capabilities of managers etc. These all actors impact a lot on the culture of the entity.
In Jamie Oliver Restaurant, when manager hire people with their culture system, it assist
to secure long term goals and objectives. They can easily get engage more people with the
objectives of the company. It will assist to manage positive results at workplace. On the other
hand, when the chosen firm consist change at workplace it assist to improvements of employees
skills and ability towards the goals (Greving, Wermer and Algra, 2014).. They can take
experience from different things at workplace which determine to ascertain long term objectives.
The cited firm faces major challenges due to high turnover rate at workplace which influences
many organizational change such as:
Planned change: These are such modifications which are pre-planned. Managers recognize the
changing needs and develop strategies through which they can meet their objective. Planned
changes can help Jamie Oliver Restaurant in reducing resistance of workers, they will
understand it and will support the organization significantly. By this way problem of high job
turn over in the organization will get reduced.
Unplanned change: These modifications are often be chaotic and it brings unexpected results in
the workplace. Jamie Oliver Restaurant will have to make people understand about the situation
and managers of the cited firm will have to find suitable solution to deal with it. Government
regulations may get changed any time and accordingly cited firm will have modify its operations.
That can create issue but managers to deal with it.
Other competitors are effective place to deliver effective services and products to their
customers. In addition to this, they are also attract employees through giving them effective

working environment and wages. Thus, Jamie Oliver Restaurant need to make changes at
workplace to deliver effective results at workplace.
TASK 2
2.1 Assess own management skills performance
In order to develop skills performance, various elements can be taken at workplace. They
are as follows:
 Delivering feedback: Management skills consist delivering feedback is the ability which
key skills. It is very important to find balance between positive and negative feedback.
Keep negative feedback factual to develop business functions. When employee of Jamie
Oliver Restaurant give their feedback towards the firm operation. It will assist to the cited
firm to develop their outcomes with manage each and every activity at workplace. Hence,
the company can achieve their targets and effective results at workplace (Bendall, Davis
and Pe’er, 2014). It also assists to creates effective working environment for development
of the company easily.
 Asking the right question: Being a manager to manage appropriate questions to central to
make effective performance. Jamie Oliver Restaurant can ask questions to manage will
encourage to employees at workplace. The cited firm needs to ensure to ask right and
specific questions with their employees so that they can maintain loyalty at workplace
easily (Lall, Navaretti and Wignaraja, 2016). Every manager need to manage effective
results with developing ideas to determine their employee needs with effective
communication.
 Listening: For performance management process effective and two way communication.
It assists to make effective way communication at workplace. Employees need to make
their views and perception very understanding for achieve objectives of the firm
(Gennaioli, La Porta and Shleifer, 2013). Listening is the best method to assess manager
performance within the business to develop positive outcomes and effective results. In
addition to this, Jamie Oliver Restaurant can also manage their targets to enhance their
employees skills with listen their queries to attain business objectives.

 Identifying areas to development: To manage business functions, Jamie Oliver Restaurant
needs to help their employees to find appropriate action to face new challenges. It assist
to manage skills at workplace through manage effective outcomes and positive results.
The cited firm can need to identify their employees’ development areas to manage
effective results (Greving, Wermer and Algra, 2014).. It assists to create platform where
workers can easily share their problems and enhance their skills to business objectives.
 Recognizing: Sometimes employees feel de-motivated due to lack of learning and
development programs at workplace. In this aspect, they have to encourage themselves
towards Jamie Oliver Restaurant objectives. They have to choose various opportunities to
overcome organization problems with attaining various training programs. Learning and
opportunities in the cited firm assist to manage positive outcomes and effective results to
set targets and effective results within business. According to the organization needs,
managers have to perform various tasks and determine needs with experience members at
workplace. Thus, they can set goals and objectives in effective results.
 Setting objectives and goals: To performance review within the business, it is also
essential to set goals and objectives at workplace. It can be done through achieve targets
on time with making priorities at workplace. SMART objectives assist to manage each
and every activity at workplace which creates link between individual and goals of the
business department. Thus, manager of Jamie Oliver Restaurant can easily take effective
results and targets at workplace.
2.2 Analysis personal strength, weaknesses, opportunities and threats at workplace
Strength
In Jamie Oliver Restaurant, I am pursuing various strengths. In this aspect, I am very
creative to impress clients with new objectives and brand at workplace. I am communicating
very well with various customers so that they are easily attracted towards the cited firm (Bendall,
Davis and Pe’er, 2014). In addition to this, I am also effective committed to the business success
with different brands. I manage time to develop things in the cited firm. Thus, they can easily
take positive results and achieve targets at workplace.
Weaknesses

I am not perfect to complete work on time. I am always late to response quick and
effective so that it is essential to overcome this problem. When I am dealing with various tasks
together, I am flustered and stressful within the business. Thus, it is very essential to overcome
these problems. When I am giving ideas to customers always nervous to present is very carefully
(Saeed, 2014). I have no passion to take actions so that company cannot easily achieve objectives.
Hence, it creates negative impact on the chosen business performances. I am feeling fear to talk
in front of various people at workplace. Thus, it will adversely impact on the company to operate
effective functions.
Opportunities
With the help of marketing conferences I can develop my skills and positive results at
workplace. In this aspect, strategic networking and great training seminar assist me to enhance
my capabilities at workplace. With the help of assign duties and task to each member of the
company I can easily lead with various objectives at workplace (Stark, 2006). Hence, it assists to
manage targets and positive outcomes within the business. In addition to this, with the help
mentoring of manager of company, I can easily manage my all task and targets within the firm. It
helpful to career development if Jamie Oliver Restaurant. Hence, I can creates positive outcomes
with development of objectives.
Threats
Manager of Hilton hotel has effective communication skills through they are develops
various functions at workplace. In Jamie Oliver Restaurant staff is too short so that I am not
effectively working in the business to operate functions in crucial manner. Economic climate
also threat for me to slow growth of business profits and objectives (Zepeda, 2013). Further,
competitors also high threats to me to perform effective functions and operations within the
business. Hence, it creates problem to manage business outcomes at workplace.
2.3 Set target and priorities to develop own potential
To achieve target of Jamie Oliver Restaurant, following elements can be essential within
the business:

 Determine time to accomplish business objectives and goals with each activity at
workplace. It will assist to achieve goals and targets on time (Blessy, Patel, and Agrawal,
2014).
 Making time frame to each activity and focus on them to maintain targets and deliver
effective results in Jamie Oliver Restaurant.
 Recoded all steps to accomplish business objectives and motivate to employees for
maintain business operations and effective results at workplace.
 Making plan to achieve targets and check each activity to operate effective functions to
develops effective outcomes and results.
 Plan is considers in routine to manage business targets and positive results within the firm
(McEwan, 2015).
 To set goals and priorities, Jamie Oliver Restaurant need to focuses on their customers’
requirements to operate effective functions and activities at workplace.
TASK 3
3.1 Lead and motivate team to achieve goals and objectives
Team and importance of team work: Team is the group of people those who work together to
achieve common goal of the company. Team working is very important in the Jamie Oliver
Restaurant, it will help in creating synergy in the organization so output would be better. As it
supports empowerment so people will perform their duties well and constrains will be removed.
Team working helps to increase efficiency of workers and they share their innovative ideas so
that company can grow well.
People are most important within the firm so that Jamie Oliver Restaurant need to
motivate them to achieve business objectives. Every team goes through various stages :
 Forming stage is when team member come together to know each of their team members
therefore, they need to share the organization vision with various members at this stage.
If Jamie Oliver Restaurant shares their goals and vision to each member of the company,