Hilton Hotel: Management Styles, Leadership, and Communication Report

This report provides a comprehensive analysis of management styles, leadership characteristics, and communication processes, with a specific focus on the Hilton Hotel. It begins by comparing autocratic, democratic, and laissez-faire management styles, outlining their advantages and disadvantages. The report then explores key leadership characteristics such as integrity, communication skills, creativity, and confidence. It also evaluates communication processes, including verbal, non-verbal, and written communication, and discusses potential barriers. Furthermore, the report examines organizational culture and change within the context of the Hilton Hotel, analyzing how the company adapts to legislative changes and provides employee training. The report also includes a self-assessment of management skills, a SWOT analysis, and the setting of SMART objectives. Finally, it discusses strategies for leading and motivating teams and supporting career development. The report concludes with a summary of findings and provides references to relevant sources.

Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Comparison of different management style .........................................................................1
1.2 Discussion of leadership characteristics................................................................................2
1.3 Process of communication....................................................................................................3
....................................................................................................................................................4
1.4 organisational culture and change in selected business ......................................................4
TASK 2............................................................................................................................................5
2.1 Management skill performance.............................................................................................5
2.2 personnel swot analysis ......................................................................................................6
2.3 smart objective .....................................................................................................................6
3.1 lead and motivate a team to achieve an agreed goal of the organisation..............................6
3.2 Justification ..........................................................................................................................7
TASK 4............................................................................................................................................7
4.1 Manger and personal skills support carrier development.....................................................7
4.2 Personal development needs.................................................................................................7
CONCLUSION ...............................................................................................................................7
References .......................................................................................................................................8

INTRODUCTION
Hotel industry is one of the most growing sector nowadays. In this report is to be focus
on social and economical responsibility of hotel sector for future improvement. The report is
based on HILTON HOTEL. The company basically located in United Kingdom and provide
different kind of services in hotel sector (Schermerhorn, 2014). On the other hand, leadership
and communication is most important factor. Further, it covered leadership style is help to
improve productivity and profit of organisation. In additions, manger responsibility is to
motivate their employee for achieve a goal.
TASK 1
1.1 Comparison of different management style
1. Autocratic style :- Other names of this management style is leader -centered style. In
this style, leaders concentrates on authority which they found in themselves and then give
instructions to their subordinates as what to do or how to do etc. subordinates are
controlled by leaders.
Advantages of autocratic style :-
1) It helps in quick decision making.
2) Strict supervision by leader.
3) Existence of confidential matters.
4) This management style gives a high range of outcome.
5) It gives motivation and satisfaction to their subordinates.
Disadvantages of autocratic style :-
1) performance level is low because subordinates are not informed.
2) Feeling of helplessness.
3) Inefficiency.
4) not utilization of ideas given by subordinates.
2. democratic style :- other name of this management style is participative leadership. This
style involved appraisal of both subordinates and leaders (Easterby-Smith, 2012). In this
style leader expect report from their subordinates regarding the task.
Advantages of democratic style :-
1) Higher level of involvement.
1

2) Higher level of job satisfaction.
3) Increasing in commitment levels.
4) Better result and outcome.
5) Increasing knowledge.
Disadvantages of democratic style :-
1) Loss of speed in decision making.
2) Process of decision making process is so long and complex.
3) Less competent
3. Laissez Faire :- this style is also known as free-rein. In this style, leader gives full
independence to their subordinates to act the performance on their own. In this style of
management, leader gives all the instructions and informations related to work and then
remaining process is done by subordinates.
Advantages of laissez faire :-
1) creative and motivating environment
2) process of decision making is easy and fast
3) achievement of reliable outcomes
4) improvement in work efficiency
disadvantages of laissez faire :-
1) framework of this management style is lack of support and guidance
2) loss of accountability
3) framework is complex to understand
4) as each employee is free to work, so they can create confusion within an organization
1.2 Discussion of leadership characteristics
1) integrity: integrity is a main essential which make a good leader (Alfes, 2013). If there is
lack of this characteristics in leader himself than how can he expect these characteristics
from their subordinates.
2) Communication skills : a quality of good communicator is make a good leader. If a leader
is a good communicator, then he/she can communicate the goals and vision of an
organization. Without this characteristic, it is difficult to understand the problems and
difficult to get success you want.
2

3) Creativity : creativity thinking and innovation can make a leader best. It is the quality
which makes a person different from the crowd. In the present time, where competition is
on their highest level, this characteristic is needed.
4) Confidence : if a leader is not confident about their own decisions and qualities, then
subordinates will never follow you. Confident does not mean that a leader should be
overconfident because overconfident may harm both the leader and subordinates.
1.3 Process of communication
Communication is the process exchanging the informations one person to another person
or media through, verbal and non-verbal also. It is refer to channel of communication, speaking,
writing, video transmission, audio, electronic transmission, mails and faxes (). Communication is
very important for growth of the organisations and helps to manager to perform the basic
function of management. With the help of communication build a relationships with other so it
very necessary.
Types of communication
Communication process Explanations and example
Verbal Verbal is the type of communication it refer to
the person as a medium of exchanging the
informations through message, communicate
with other face to face. For example Hilton
hotel manager explain their issue regarding
business or discussing new idea through verbal
like phone, face to face communicate with their
team member, explaining in effective manner.
Non verbal It is also the part of human action means
communicate with other through face
expression, body language , voice. For
example Hilton hotels manager communicate
with different culture people through actions,
body language, appearances and tone with
3

words.
Written It is the process of print message it include
memo, emails, letter, training, operating new
policies through printed on paper. For example
Hilton operate a new policies regarding
employees attendance so it no easy to direct
communicate with individual so they use this
written process.
Barriers of communications
Some time verbally communication are not easily understand like language problems.
Non-verbal is also create problems means physical barriers such as hearing problems .
Written communications process also generate barriers in different culture or different peoples.
1.4 organisational culture and change in selected business
Organisation culture includes organisation vision, values, system, language, believes
and good environment. This represents core value of business, services provide to consumers and
treatment with employees (Renwick, 2013). Hilton organisation treat every one equally, they
behave well with their employees as well as customer also and follow new strategy in the
business for increasing their profitability of the business.
Hilton company follows legislation strictly. Whenever changes occur in legislation then
company modify its operations and make new rules for growth of the employees so it is
important for all employees implement their new laws. Hilton provide effective training to their
existing employees as well new employees (Van, 2016). It is important for developing a new
skills, increasing the knowledge of staff so that they can work in changed environment
effectively. This company provide a support structure mean how a role performed, which type
role performed and then evaluated the progress of the staff. By following this procedure cited
firm manage changes in workplace.
4

TASK 2
2.1 Management skill performance
skills Practical example and performance level
Management skill My performance level is 1. (1.strong),(2.average),(3.good),(4.very
poor).
 I can manage team of 25 people easily.
 I give them training so that they can perform their work
effectively. That gives me good results and help in in increasing
productivity.
Leadership skill My performance level is 2.
I can motivating my whole staff but some time I cant easily motivating
them then they give me a not good result so their performance is not
good.
 As a leader I need to be able clearly explain my employees from
organisation goal to particular work.
Interpersonal skills My performance level is 3
 my interactions with my worker is good they easily understand
what am saying, or what my next steps.
 They easily ready to do work with out any conflicts.
Communications
skills
My performance level is 4
 I cant communicate with my subordinates
 so it is very important to improve my communication skill.
2.2 personnel swot analysis
Strength
 I am strong in time management
Weakness
 lack of communications skills
5

 I can mange work under pressure, my
stress management skill is good.
 My leadership skills is good.
 poor technical knowledge
 lack of interpersonal skill
Opportunities
 Globalization can give me career
opportunities
 better career growth options.
(McPherson, 2017)
Threats
 competitions from team leader having
same level qualification and
experiences
 job doubt
2.3 smart objective
 My objective to improve my communications skills within 2 months its is very important
for me because with out good communication skill I cant achieve my goal in timely.
 My objective is to improve my technical skill till at the end of this month and
maintaining the interpersonal skill with my staff.
 My main objective is clear all the conflicts regarding my work and improve my
performance for promotion at the end of the year (2019). I want better carer growth
through effective trainings and my short term objective to learn some thing new daily
and long term objective is become a good marketing manager .
Task 3
3.1 lead and motivate a team to achieve an agreed goal of the organisation
Hilton hotel manger responsibility is to motivate their employee for achieve a goal of the
organisation. Motivations is very necessary for the growth of staff as well as company.
Motivations is the process of encouraging the whole team member they ready to work in faithful
manner. So Hilton hotel manager motivate their employees by various ways such as giving
reward and praise this is the one and best way to inspire and motivated their employees to work
hard. If manger praise one staff member in front of other they feel encourage and perform better.
6

This hotel manger needs to improve their communications skill, because it is not easy every one
understand. so manager take a better decision how to communicate with their employees. Hilton
manager should motivating his employees at personnel level also this is the way worker work
proper and make sure whole team member and achieving the common objective of the business.
3.2 Justification
Management is inculcated planning, staffing, directional and power. All such for
component is most indispensable part and increase the productiveness and net income will be
pull off over the period (James, 2014. ). The work starts with preparation for each and every act
inside the artifact. The leader is a person who takes a different decision in operations and
planning process. Some important factor is to be inculcated are as follows :-
 Plan of action preparation :- In order to run long term planning is to be give the
development of operational activity inside the organisation. This is analyte the past
activity is to be run inside organisation (). In additions, communicating, monitoring and
liver-coloured of services is give the affirmative impact on profit.
TASK 4
4.1 Manger and personal skills support carrier development
4.2 Personal development needs
CONCLUSION
Form the above report is based on channel of communication, speaking, writing, video
transmission, audio, electronic transmission, mails and faxes. As per the above report is to be
focus on organisation treat every one equally, they behave well with their employees as well as
customer also and follow new strategy in the business for increasing their profitability of the
business. In this report is based on legislation then company modify its operations and make
new rules for growth of the employees so it is important for all employees implement their new
laws.
References
Books and journals
Schermerhorn. J 2014. Management: Foundations and Applications (2nd Asia-Pacific Edition).
John Wiley & Sons.
7

Easterby-Smith, M 2012. Management research. Sage.
Alfes, K 2013. The link between perceived human resource management practices, engagement
and employee behaviour: a moderated mediation model. The international journal of
human resource management, 24(2)pp.330-351.
Renwick D.W 2013. Green human resource management: A review and research agenda.
International Journal of Management Reviews 15(1) pp.1-14.
Van Der Aalst, W.M 2016. Business process management.
McPherson, R.A 2017. Henry's Clinical Diagnosis and Management by Laboratory Methods E-
Book. Elsevier Health Sciences.
James, P.A 2014. 2014 evidence-based guideline for the management of high blood pressure in
adults: report from the panel members appointed to the Eighth Joint National Committee
(JNC 8). Jama, 311(5), pp.507-520.
8