Diploma of Leadership and Management Report: Strategies for Teams

This report, submitted as part of a Diploma of Leadership and Management program, explores various aspects of effective leadership and management. It begins by examining ways to involve team members from different departments, emphasizing the importance of understanding individual interests and specializations to foster collaboration and knowledge sharing. The report then details the process of writing meeting minutes, highlighting the discussion of roles, responsibilities, and performance goals. It further delves into developing performance plans for different management roles, including the General Manager, Sales Manager, Finance Manager, Automotive Engineer, Workshop Manager, and After Sales Manager. The report also addresses strategies for resolving team issues through career counseling and promoting mutual support. It outlines the development of a communication policy, emphasizing the need for a clear communication chain and the importance of trust among team members. Furthermore, it discusses writing instructions for project tasks, taking into account budget and deadlines, and analyzes the importance of conducting meetings in accordance with the established communication policy. The report also covers the development of a corrective action policy to address team performance issues and concludes with a personal communication plan, detailing how the author would communicate important information to team members. The report is supported by a bibliography of relevant sources.

Running head: DIPLOMA OF LEADERSHIP AND MANAGEMENT
Diploma of Leadership and Management
Name of Student
Name of University
Author Note

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DIPLOMA OF LEADERSHIP AND MANAGEMENT
Table of Contents
Ways to involve a team..............................................................................................................2
Writing a meeting minute...........................................................................................................2
Developing performance plans..................................................................................................2
Resolving issues.........................................................................................................................3
Developing a communication policy.........................................................................................4
Writing instructions about project tasks.....................................................................................4
Conducting a meeting in accordance with communication policy............................................4
Developing corrective action policy..........................................................................................5
Developing a personal communication plan..............................................................................5
Bibliography...............................................................................................................................6

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Ways to involve a team
The ways to involve team members belonging in various departments include
understanding the interests of the members and the specialisation that they have. This can
help every team member to learn new things from one another so that they can help each
other in every department and field without having to find any problem in doing the work.
Motivation can be provided to every team member so that they continue to work in a
harmonious manner for the development of the team that they are placed (Răducan &
Răducan, 2014). Learning new skills can help in personal growth and development along
with experience.
Writing a meeting minute
The meeting among the team members consisted of description about the roles and
responsibilities of each of the members. As it has been seen, every team member has been
assigned duties that cover the specialities that they have. The meeting also helped in
analysing the gap that exists within the team members in terms of gaining knowledge as well
as cooperating with one another. A SMART analysis of the team members and the potentials
are also accounted for in the meeting, which highlighted the strategies that can be undertaken
to provide assistance about the accountabilities of the team members. Future development
opportunities are also stated in the meeting as a goal for the team members.
Developing performance plans
General Manager: The performance plans for addressing gaps of the general
manager can be gaining accuracy in research data. The KPI needs to be management of the
motivation of the employees.

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DIPLOMA OF LEADERSHIP AND MANAGEMENT
Sales Manager: The sales manager needs to take into account the number of sales
that can be gained within the team. The performance plans need to address the sales that need
to be made for gaining profit.
Finance Manager: The KPIs and the performance plans of the financial manager are
to identify the revenue of the company and ensure that proper profit can be gained by the
organisation.
Automotive Engineer: Automotive engineer need to plan ways to innovate the
process of manufacturing items. The KPIs of this post is the creativity that is shown by the
team members.
Workshop Manager: The workshop manager needs to address the manner in which
work is being conducted in an organisation. The KPIs of the post is that it needs to
understand ways to maintain the workshop in a proper manner.
After sales Manager: The after sales manager needs to maintain regular contact with
the customers with the plan of maintaining contact with the customers via mails.
Resolving issues
The issues that are involved with the support teams can be rectified by conducting a
career counselling about the problems that exist within the team. The members need to ensure
that support is provided to one another so that they remain successful in the business and at
the same time help in resolving any issues that may exist in the organisation. As stated by
Bolden (2016) the leaders need to take up the mantel of leading the team from the front so
that the members can develop their talents in the organisation.

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DIPLOMA OF LEADERSHIP AND MANAGEMENT
Developing a communication policy
The communication policy that needs to be followed includes identifying the manner
in which team members can be provided with the message to motivate the people. It is
necessary that a proper communication chain be maintained so that every team member gains
access to the information that is provided by the leader. This can be done by following a
systematic procedure of mailing so that team members get to know about the important dates
and details that need to be followed. As stated by Goetsch and Davis (2014) communication
helps building trust among the members of the team and therefore, it can help in formulating
a complete process of team effectiveness
Writing instructions about project tasks
The project tasks need to be done by keeping in mind the budget and the time of
deadline. Any delay in the deadline may result in more expense of finances for the company.
Therefore, trained candidates need to be recruited so that projects can be completed within
the deadline. At the same time, the employees need to be provided with an opportunity to
continue to be innovative as long as it does not affect the production and the project deadline.
Conducting a meeting in accordance with communication policy
The meeting conducted was in accordance with the communication policy made by
the leaders. The purpose of the meeting was to ensure that every member of the team
maintain proper communication with one another and provide support during the work
undertaken. It is necessary that the team members develop a sense of trust and loyalty
towards the organisation and the leaders so that effective management can take place. As
stated by Balon (2014) the communication policy need to be such that every member
understand their role and comply with the manner necessary for the success of the
organisation.

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DIPLOMA OF LEADERSHIP AND MANAGEMENT
Developing corrective action policy
Corrective action plan need to focus on the issues within the team so that the team
members can collaborate effectively. The performance issue that may affect the organisation
includes lack of coordination between the team members. This may hamper the progress of
the organisations and at the same time, the leaders may be affected as the trust of the team is
important. Hence, proper counselling method needs to be adapted as corrective plan so that
any issues can be resolved. The corrective plan needs to be implemented within one to two
months.
Developing a personal communication plan
As a role model, I would ensure that any important information received by me, be
communicated at once to my team members. This can provide them with an opportunity to
align the work method with any new development that has taken place. I can use social
communication or mail so that I can assist the team members at every time. I would even put
out notice so that team members can be notified of changes while entering the organisation.

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Bibliography
Balon, R. (2014). Leadership versus management. Academic Psychiatry, 38(6), 720-722.
Bolden, R. (2016). Leadership, management and organisational development. In leadership
and management development (pp. 143-158). Routledge.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence.
Upper Saddle River, NJ: pearson.
Hallinger, P. (2018). Surfacing a hidden literature: A systematic review of research on
educational leadership and management. Educational Management Administration &
Leadership, 46(3), 362-384.
Hallinger, P., Wang, W. C., Chen, C. W., & Liare, D. (2015). Assessing instructional
leadership with the principal instructional management rating scale. Dordrecht,
Netherlands: Springer.
Jeon, Y. H., Simpson, J. M., Li, Z., Cunich, M. M., Thomas, T. H., Chenoweth, L., &
Kendig, H. L. (2015). Cluster randomized controlled trial of an aged care specific
leadership and management program to improve work environment, staff turnover,
and care quality. Journal of the American Medical Directors Association, 16(7), 629-
e19.
Klinga, C., Hansson, J., Hasson, H., & Sachs, M. A. (2016). Co-leadership–A management
solution for integrated health and social care. International journal of integrated
care, 16(2).
Răducan, R., & Răducan, R. (2014). Leadership and management. Procedia-Social and
Behavioral Sciences, 149, 808-812.