BSBMGT605: Leadership, Communication & WHS Incident at Max Lionel

This report addresses a WHS incident at Max Lionel Realty, examining the organization's structure, risk management procedures, and communication strategies. It includes an incident report, a risk register, and an action plan to mitigate future risks. The report also details a communication plan, a meeting with the CEO to discuss budget and organizational plans, and a change management strategy. Furthermore, it presents a team workshop agenda and reflections on leadership skills, culminating in a professional development plan to enhance areas needing improvement. The document highlights the importance of ethical behavior, innovative approaches, and constructive criticism in leadership roles.

Running head: WHS AT MAX LIONEL REALITY
WHS at max Lionel reality
Name of the student
Name of the university
Author note

1WHS AT MAX LIONEL REALITY
Table of Contents
Assessment task 1:.....................................................................................................................2
1: Review of simulated business:...............................................................................................2
2. Incident report........................................................................................................................3
Risk Register:.............................................................................................................................5
3. Action plan:........................................................................................................................7
4: Presentation:...........................................................................................................................8
Assessment task 2:.....................................................................................................................9
1. Review of the simulated business documentation:................................................................9
2. Review of the scenario:..........................................................................................................9
3. Development of action plan:................................................................................................10
4. (Provided in the excel sheet):...............................................................................................11
6. Meeting with the CEO:........................................................................................................13
a). Appropriate leadership style:..........................................................................................13
b). Discussion of plans and budgets to gain support:...........................................................13
c. Organizational plans:........................................................................................................13
d. Communication plan among internal and external group:...............................................14
e. Models of communication:...............................................................................................14
f. Alignment of other plans to organizational risk management plans:...............................14
g. Consultation to with managers:........................................................................................14
7. Revised budget on consultation with managers:..................................................................14

2WHS AT MAX LIONEL REALITY
8. Consultation with managers on change management strategy:...........................................15
a. Appropriate leadership style:............................................................................................15
b. Model to encourage ethical behaviour:............................................................................15
9. Revised budget with consultation with managers:...............................................................15
Assessment task 3:...................................................................................................................15
1. Review of business documentation of Max Lionel Realty:.................................................15
2. Review of previous assessment:...........................................................................................16
3. Review of given scenario information:................................................................................16
4. Development of agenda workshop:......................................................................................16
5. Leading team workshop with managers:..............................................................................16
a. Setting and completing objectives for workshop:............................................................17
b. Roles and responsibilities:................................................................................................17
c. Model ethical behaviour and encouraging ethical behaviour in team:.............................17
d. Appropriate leadership styles:..........................................................................................17
e. Organizational requirements like legislations:.................................................................18
f. Providing team support:....................................................................................................18
g: Modelling of innovative methods:...................................................................................18
h. Encouraging innovative approaches:...............................................................................18
i. Providing constructive criticisms and approaches:...........................................................18
j. Leadership styles managers would employ in training:....................................................19
k: Budget for training:..........................................................................................................19

3WHS AT MAX LIONEL REALITY
l. Notes from workshop:.......................................................................................................19
Assessment task 4:...................................................................................................................19
1. Reflection on leadership skills in assessment tasks 1-3:......................................................19
a. Duties I performed well:...................................................................................................19
b. Areas where I need improvement:...................................................................................19
c. Engagement of stakeholders:............................................................................................20
d. Display of ethical conduct:...............................................................................................20
e. Appropriateness of my leadership with the tasks:............................................................20
2. Development of a professional development plan:..............................................................21
a. Objectives:........................................................................................................................22
b. Priorities to achieve plans:...............................................................................................22
c. Activities I need to undertake to achieve plan:................................................................22
d. Resources:........................................................................................................................23
e. Professional Development and Networking Activities....................................................24
3. Three professional development activities in my professional development plan:.............25
4. Details of written reflection:................................................................................................25
a. Answers to reflection questions-it has been provided above...........................................25
b. Continuation of development of skills and knowledge:...................................................25
References and bibliography....................................................................................................26

4WHS AT MAX LIONEL REALITY

5WHS AT MAX LIONEL REALITY
Assessment task 1:
1: Review of simulated business:
The documentation of Max Lionel shows that the organization was founded as a sole
proprietorship business. The current chart of the organization mentions the presence of the
directors, the chief executive officer and the chief financial officer. This gives an idea of the
fact that the organization has become a limited company, on the other hand the documents of
the organization include the memorandum of the association and the articles of the
associations. It is based on the provisions of the legislation like the Corporation Act 20011
under the Investment Commission and Australian Securities2. The company concentrates on
the managing properties of both the residential as well as the commercial type3. The
organization fulfils the laws related to Equal Opportunity Act 2010 and the Occupational
Health and Safety Act 20044 (Appendix 1).
1 "All Acts and Regulations". in , , 2018, <https://www.worksafe.vic.gov.au/laws/all-acts-
and-regulations> [accessed 27 February 2018].
2 "Constitution and replaceable rules | ASIC - Australian Securities and Investments
Commission". in , , 2018, <http://asic.gov.au/for-business/registering-a-company/steps-to-
register-a-company/constitution-and-replaceable-rules/> [accessed 26 February 2018].
3 "Occupational Health and Safety Act 2004". in , , 2018,
<http://www.legislation.vic.gov.au/domino/web_notes/ldms/pubstatbook.nsf/
f932b66241ecf1b7ca256e92000e23be/750e0d9e0b2b387fca256f71001fa7be/%24file/04-
107a.pdf> [accessed 26 February 2018].
4 "Home - Australian Securities Exchange - ASX". in , , 2018,
<https://www.asx.com.au/index.htm> [accessed 27 February 2018].

6WHS AT MAX LIONEL REALITY
2. Incident report
1. DETAILS OF PERSON MAKING REPORT
Name: Kate Winsley
Position: Manager Job Title: Operations general manager
2. DETAILS OF INCIDENT
Date: To be mentioned Time: To be mentioned
Location: Commercial Office, Max Lionel Realty
Describe what happened and how:
A client was trying to leave by using the emergency exit gate and while doing so
she feel down. Her wrist got fractured. During that time an agent tried to help her
but he insulted her by saying her that her shoes that had high heels were responsible
for this. The actual reason was the stacked paper that blocked the way. The client
was however given the treatment but she threatened the organization. The manager
failed to fulfil his responsibilities of maintaining the safety and holding meetings
with the agents5.
SUGGEST CORRECTIVE ACTIONS
5 About Us". in , , 2018, <https://reiv.com.au/?
__cf_waf_tk__=006396002AbGChiiNoHfXzEOSTfJjDiQfeMQ> [accessed 26 February
2018].

7WHS AT MAX LIONEL REALITY
1. Checking whether the emergency exit gates are opened.
2. The complaint should be registered that states the facilities from the agents and
the clients.
3. Maintaining of the WHS records should be done properly.
4. There should be meetings held with the agents and the WHS committee6.
3. DETAILS OF WITNESSES
Name: To be filled up Job title: To be filled up
Name: To be filled up Job title: To be filled up
Name: To be filled up Job title: To be filled up
Sign: __________________________________ Date:
_______________________________________
6 Almandoz, Juan, and András Tilcsik. "When experts become liabilities: Domain experts on
boards and organizational failure." Academy of Management Journal 59, no. 4 (2016): 1124-
1149.

8WHS AT MAX LIONEL REALITY
Risk Register:
Details
Name: To be filled
Position: To be filled
Risk details
Risk ID: To be filled
Raised by: To be filled
Date raised: To be filled
Description of risk:
Briefly describe the identified risk and its possible impact.

9WHS AT MAX LIONEL REALITY
Likelihood of risk:
Describe and rank the likelihood of the
risk occurring (i.e. low, medium or
high).
1. Falling of the client: this can cause a
physical rsik (Medium)
Impact of risk:
Describe and rank the impact if the risk
occurs (i.e. low, medium or high).
1. Max Lionel would lose clients: this
would include the financial risk (High)
Risk mitigation
Preventative actions recommended:
Briefly describe any action that should be taken to prevent the risk from occurring.
1. providing a proper light in the staircase and the in the floor.
2. the staircases and the floor should be properly wiped and they should be kept free
from all kinds of things that might cause accidents7.
7 Arpaci, Ibrahim. "Antecedents and consequences of cloud computing adoption in education
to achieve knowledge management." Computers in Human Behavior 70 (2017): 382-390.

10WHS AT MAX LIONEL REALITY
3. Action plan:
Briefly describe any action that should be taken, should the risk occur, to minimise
its impact.
a. Keeping the first aid ready so that in case of emergency the clients can be
treated.
b. There should be a system of emergency calling where with the ringing of the
bell the client can call a staff.
Approval details
Supporting documentation:
Details of any supporting documentation used to substantiate this risk.
WHS Risk registers.
Complaint registers.
Signature: ________________________________________
Date: _____/_____/______
Organization risks register:
Risk
Likelihood
(H/M/L)
Impact
(H/M/L)
Risk response
(contingency
strategies)
Responsible

11WHS AT MAX LIONEL REALITY
Physical risks:
Falling, injuring
etc.
M H
Enlightening
of flights of
stairs.
Commercial
manager
Financial risks H H
Adoption of
Total quality
management,
WHS etc8
CFO, HR
manager and
apex
management
4: Presentation:
PPT slides attached.
Assessment task 2:
1. Review of the simulated business documentation:
The documentation is an evident of the fact that the company is a limited company
and it is a member of the Real Estate Institute of Victoria (RIEV). The company has the
documents which shows that the company aims at abiding by the laws that were enforced like
the Safe Work Act9.
8 Bromiley, Philip, Michael McShane, Anil Nair, and Elzotbek Rustambekov. "Enterprise risk
management: Review, critique, and research directions." Long range planning 48, no. 4
(2015): 265-276.

12WHS AT MAX LIONEL REALITY
2. Review of the scenario:
The scenario that is given below reveal that the company needed to improvise the
factors that was affecting the ethics that should be enforced within the entire company not
considering the different levels. The organization offers their service to the clients, the
brokers and the tenants who are did not receive proper education regarding the ethical codes.
This is a loss for the company. The behavior of the uneducated staffs might let go the
potential clients. This is the reason the company should provide adequate training to the three
group of stakeholders10.
3. Development of action plan:
Action
no.
Items
Milestone
date
Responsibility
1 The formation of the new
chart of ethics
2.02.2018 Apex management, middle
level management
2 The clients and the tenants
should be interviewed
4.02.2018 Marketing department
3 The rooms should be booked
and the department of human
7.02.2018 HR department
9 "Consumer protection agencies". in , , 2018, <https://www.accc.gov.au/contact-us/other-
helpful-agencies/consumer-protection-agencies> [accessed 27 February 2018].
10 Chiarazzo, Vincenza, Leonardo Caggiani, Mario Marinelli, and Michele Ottomanelli. "A
Neural Network based model for real estate price estimation considering environmental
quality of property location." Transportation Research Procedia 3 (2014): 810-817.

13WHS AT MAX LIONEL REALITY
resource should be recruited
4 The clients should be trained 12.02.201
8
WHS trainer
5 The brokers should be trained 15.02.201
8
Lawyer, WHS trainer
6 Training of tenants 25.02.201
8
Anti-discrimination expert
7 Evaluation of the process and
making the necessary
changes
30.02.201
8
The HR manager
The time span required to complete the action plan is 1 month
4. (Provided in the excel sheet):
The budget shows that amount of AU$ 12000 towards this change management in
their modus operandi is insufficient and the same should be communicated to the CFO, Mr.
Mehra.
5. Communication plan:
What Who Purpose When/Frequency
The
formation
Apex
management,
The establishment
of the ethical
While launching

14WHS AT MAX LIONEL REALITY
of the new
ethical
charter
middle level
management
responsibilities11. the project
Interview
of clients,
agents and
tenants
Marketing
department
Providing
information
regarding the codes
of conduct.
Before the project
gets started
Hiring of
human
resources
and
booking of
room
HR
department
The tenants,
brokers and clients
should be provided
training.
Before the
initiation of the
project.
Training of
clients
WHS trainer Increasing the
understanding the
codes of the
company.
As a part of the
project
Training of
brokers
Lawyer, WHS
trainer
Increase of their
understanding of
MLR codes of
conduct and align
As a part of the
project
11 Chung, Henry FL, Zhilin Yang, and Pei-How Huang. "How does organizational learning
matter in strategic business performance? The contingency role of guanxi
networking." Journal of Business Research 68, no. 6 (2015): 1216-1224.

15WHS AT MAX LIONEL REALITY
them with the
ethical charter
Training of
tenants
Anti-
discrimination
expert
Increase in their
understanding of
the ethical charter
of MLR and the
new policies12.
As a part of the
project
6. Meeting with the CEO:
The following aspects would be highlighted in the meeting with the CEO
a). Appropriate leadership style:
The appropriate leadership style would include the mixture of the autocratic
leadership style and the transformational leadership style. It was compulsory to have an
authoritative rule as the clients and the agents were not aware of the codes of conduct. While
training the participative leadership style would be an effective one.
b). Discussion of plans and budgets to gain support:
This would include the change management strategy. The strategy would be inclusive
of the allocation of more funds. Apart from this in order to decrease the budget the training
program should be restricted only for 2 days.
12 Cooke, Howard, H. A. J. A. Appel-Meulenbroek, T. A. Arentze, and Bauke de
Vries. Adjustment of corporate real estate during a period of significant business change. No.
eres2017_38. European Real Estate Society (ERES), 2017.

16WHS AT MAX LIONEL REALITY
c. Organizational plans:
The training plan would include providing the knowledge to the tenants, clients and
the brokers about the new codes of MLR. This would enable them to align their operation
with the legal requirements that are related to the real estate industry of Victoria, Australia.
d. Communication plan among internal and external group:
The communication plan brings about the contribution towards the success of the
company. It provides a better communication system between the internal stakeholders like
the employees and the management. This can be held with the help of emails and holding
conferences. The other group of stakeholders like the external stakeholders are communicated
through the emails and the media13.
e. Models of communication:
The modes of communication that can be used is the power point presentation,
posters, flyers and providing samples through emails.
f. Alignment of other plans to organizational risk management plans:
The clients and the agents are given the training on the organizational codes so that
they have enough information on it and they are able to conduct business in an ethical
manner. MLR will be able to manage the financial risk and they will have a good will.
g. Consultation to with managers:
The implementation of the plan will be consulted with the managers.
13 Cornelissen, Joep, and Joep P. Cornelissen. Corporate communication: A guide to theory
and practice. Sage, 2017.

17WHS AT MAX LIONEL REALITY
7. Revised budget on consultation with managers:
The CEO pointed out that there was a shortage of the budget. Initially it was
considered that he would allow an additional fund but later it was revised.
8. Consultation with managers on change management strategy:
The revised plan would be consulted with the managers. After the approval of the
managers the plan will be launched. This is the reason the feedback is essentially required.
a. Appropriate leadership style:
The appropriate leadership style would be participative or transformational leadership.
b. Model to encourage ethical behaviour:
The Utilitarianism theory of ethical modes should be followed that concentrates on
the rightness of the outcomes of the activities14.
9. Revised budget with consultation with managers:
The budget can be revised only after the consultation with the managers. It was
assumed that the managers will be able to pay extra. The revised budget has been
incorporated and it has been named as budget 2 that has been attached.
Assessment task 3:
1. Review of business documentation of Max Lionel Realty:
The documentation that has been provided consists of the memorandum of the
association and the other documents that are related to the incorporation under the
Corporations Act 2001. The company is a member of the Real Estate Institute of Victoria.
14 Gay, Brigitte. "Open innovation, networking, and business model dynamics: the two
sides." Journal of Innovation and Entrepreneurship 3, no. 1 (2014): 2.

18WHS AT MAX LIONEL REALITY
The organization follows certain codes and policies like the Safe Work Act and the WHS
laws. The risk related to this are analysed that has been included in the appendix 2.
2. Review of previous assessment:
The previous assignment reflects the necessity of training in the company in order to
maintain the code of conduct. This will enable the company to align their service with the
clients, agents and the tenants. The previous assignment gives a brief view of the budget that
is required for the training program15.
3. Review of given scenario information:
The scenario that is given is an extension of the previous scenario that has been
provided in assignment 2. The scenario opens with the changes that has occurred in MLR.
The internal as well as the external managers have accepted the changes that has occurred.
The managers have taken up the responsibility to train the agents on WHS and ethics.
4. Development of agenda workshop:
The workshop agenda will be divided into components, they are the training given on
the WHS and on the ethical grounds. It would occur in a specific training rooms and they
would be provided by the managers.
5. Leading team workshop with managers:
the team of trainees and the brokers would be led by the trainers.
15 Ismyrlis, Vasileios, Odysseas Moschidis, and George Tsiotras. "Critical success factors
examined in ISO 9001: 2008-certified Greek companies using multidimensional
statistics." International Journal of Quality & Reliability Management 32, no. 2 (2015): 114-
131.

19WHS AT MAX LIONEL REALITY
a. Setting and completing objectives for workshop:
the training would be designed with the objective of educating the brokers on their
works and ethics. This would include the safety norms. This would be done inside a training
room with the help of projector and power point slides16.
b. Roles and responsibilities:
Role Name/s Responsibilities
Signature/s
(if required)
WHS training of
agents
To be
provided
Marketing manager, engineer
Ethics To be
provided
Senior managers
c. Model ethical behaviour and encouraging ethical behaviour in team:
The managers would encourage the ethical behaviour among the agents based on the
utilitarian theory.
d. Appropriate leadership styles:
the appropriate leadership style would be transformational or the participative
leadership style.
e. Organizational requirements like legislations:
it requires to follow the legislations like Fair Work Act.
16 Jaoua, Omar. "The impact of knowledge dissemination practices on innovativeness in SME
technology and engineering consultancies." (2017).

20WHS AT MAX LIONEL REALITY
f. Providing team support:
the managers should support the team members while training and encouraging them
to come up with ideas in order to make the sessions in an more effective manner.
g: Modelling of innovative methods:
the mangers should encourage innovative methods in order to stimulate an effective
learning. The training can use the brainstorming and the fishbone diagrams17.
h. Encouraging innovative approaches:
Innovative approaches like role play can be offered to the agents and they should be
encourages in order to express their own ideas.
i. Providing constructive criticisms and approaches:
the managers should provide criticism along with motivation in order to have fruitful
results. This would enable the gents to express their own ideas.
j. Leadership styles managers would employ in training:
the managers in the training should employ the transformational and the participative
leadership style18.
17 Jiang, Liang, Peter CB Phillips, and Jun Yu. "New methodology for constructing real estate
price indices applied to the Singapore residential market." Journal of Banking & Finance 61
(2015): S121-S131.
18 Khan, Md Milan. "Customer Satisfaction of Real Estate Buyers of Dhaka City: A Survey
on Customer Perception and Expectation." Asian Journal of Multidisciplinary Studies 3, no.
10 (2015).

21WHS AT MAX LIONEL REALITY
k: Budget for training:
the budget for the training could not be completed as the amount is too short for it.
l. Notes from workshop:
the participants should take notes in the training process.
Assessment task 4:
1. Reflection on leadership skills in assessment tasks 1-3:
a. Duties I performed well:
As a trainer I performed my duty well. I gave my level best on giving training on
WHS and ethical knowledge. Apart from this I tried to get the approval from the CEO in
order to increase the budget.
b. Areas where I need improvement:
I need to maintain a written record of the risk and I should collect feedback from the
participants of the training.
c. Engagement of stakeholders:
I was successful in engaging the stakeholders like the CEO, CFO, the managers, the
employees and the other agents in the training process.
d. Display of ethical conduct:
I successfully displayed the ethical conduct by ensuring the participation of the
subordinate employees, the managers and the CEO. I tried to impart training on the ethics and
WHS.

22WHS AT MAX LIONEL REALITY
e. Appropriateness of my leadership with the tasks:
By applying the participative and transformational style of leadership I was able to
create an interest among the participants and they seemed to be more enthusiastic because of
this.
2. Development of a professional development plan:
Timeframe My personal goals are:
These should relate to or support
professional goals
My professional goals are:
These should relate to objectives to
maintain current competence in the
job role or future career paths.
Next 12
months
This will
depend on
type of
activity
priority/
importance
of
undertaking
it
The understanding of the consumer
needs can be done
The communication skill can be
strengthened.

23WHS AT MAX LIONEL REALITY
Timeframe My personal goals are:
These should relate to or support
professional goals
My professional goals are:
These should relate to objectives to
maintain current competence in the
job role or future career paths.
Next 5 years
This will
depend on
type of
activity
priority/
importance
of
undertaking
it
the development of career and
appraisal.
I should take trainings on the
leadership styles.
a. Objectives:
My objective is to improve my personal understanding on the needs of the customers
from the real estate companies like MLR and inculcate the appropriate skills.
b. Priorities to achieve plans:
I prioritize the communication skills that I need to develop with the customers.
c. Activities I need to undertake to achieve plan:
 I would try to arrange camps where I can collect feedback from the customers.
 I would take lessons on communication skills.

24WHS AT MAX LIONEL REALITY
 I would read books that would increase my knowledge on the preferences of the
customers.
d. Resources:
 Training on communication classes.
 Journals and books on consumer communication
 Books of training
Timeframe
Required knowledge/skills
Consider:
 competencies
 description of job role
 time frames and service period.
Strengths
Consider:
 the views
 the appraisal
 view of other people

25WHS AT MAX LIONEL REALITY
Timeframe
Gaps/barriers/ obstacles and solutions
 gaps in knowledge/ skills
 changes to systems/ services requiring new skills
 what will help you to progress in your role, profession?
e. Professional Development and Networking Activities
Identified
gap
Development
activity
Details
(provider,
location,
etc.)
Objective of
development/
networking
activity
Timeframe Cost
1. Leadership
gap
Communication
classes
Professional
institutes
Better
leadership and
achievement of
target
6 months Varies
according
to
institutes
2. Diversity
management
gap
Reading of
journals and
watching of
videos
Professional
institutes
Better team
management
6 months Varies
according
to
institutes

26WHS AT MAX LIONEL REALITY
Identified
gap
Development
activity
Details
(provider,
location,
etc.)
Objective of
development/
networking
activity
Timeframe Cost
3.
Understanding
of customer
perception
gap
Meeting
customers
Professional
institutes
Better
customer
relationship
Once every
week for 3
months.
Varies
according
to
institutes
3. Three professional development activities in my professional development plan:
These include the training in the communication, the development that can be done by
interviewing the customers. I would make efforts in taking feedbacks from the peers of the
real estate industry.
4. Details of written reflection:
a. Answers to reflection questions-it has been provided above.
b. Continuation of development of skills and knowledge:
This can be done by developing the relation with the customers. I would try to acquire
the knowledge about the customer preference. This would help me to satisfy the customers
who would approach Max Lionel Realty.

27WHS AT MAX LIONEL REALITY
References and bibliography
About Us". in , , 2018, <https://reiv.com.au/?
__cf_waf_tk__=006396002AbGChiiNoHfXzEOSTfJjDiQfeMQ> [accessed 26 February
2018].
"All Acts and Regulations". in , , 2018, <https://www.worksafe.vic.gov.au/laws/all-acts-and-
regulations> [accessed 27 February 2018].
"Constitution and replaceable rules | ASIC - Australian Securities and Investments
Commission". in , , 2018, <http://asic.gov.au/for-business/registering-a-company/steps-to-
register-a-company/constitution-and-replaceable-rules/> [accessed 26 February 2018].
"Consumer protection agencies". in , , 2018, <https://www.accc.gov.au/contact-us/other-
helpful-agencies/consumer-protection-agencies> [accessed 27 February 2018].
"Home - Australian Securities Exchange - ASX". in , , 2018,
<https://www.asx.com.au/index.htm> [accessed 27 February 2018].
"Occupational Health and Safety Act 2004". in , , 2018,
<http://www.legislation.vic.gov.au/domino/web_notes/ldms/pubstatbook.nsf/
f932b66241ecf1b7ca256e92000e23be/750e0d9e0b2b387fca256f71001fa7be/%24file/04-
107a.pdf> [accessed 26 February 2018].
Almandoz, Juan, and András Tilcsik. "When experts become liabilities: Domain experts on
boards and organizational failure." Academy of Management Journal 59, no. 4 (2016): 1124-
1149.
Almandoz, Juan, and András Tilcsik. "When experts become liabilities: Domain experts on
boards and organizational failure." Academy of Management Journal 59, no. 4 (2016): 1124-
1149.

28WHS AT MAX LIONEL REALITY
Arpaci, Ibrahim. "Antecedents and consequences of cloud computing adoption in education
to achieve knowledge management." Computers in Human Behavior 70 (2017): 382-390.
Bromiley, Philip, Michael McShane, Anil Nair, and Elzotbek Rustambekov. "Enterprise risk
management: Review, critique, and research directions." Long range planning 48, no. 4
(2015): 265-276.
Chiarazzo, Vincenza, Leonardo Caggiani, Mario Marinelli, and Michele Ottomanelli. "A
Neural Network based model for real estate price estimation considering environmental
quality of property location." Transportation Research Procedia 3 (2014): 810-817.
Chung, Henry FL, Zhilin Yang, and Pei-How Huang. "How does organizational learning
matter in strategic business performance? The contingency role of guanxi
networking." Journal of Business Research 68, no. 6 (2015): 1216-1224.
Cooke, Howard, H. A. J. A. Appel-Meulenbroek, T. A. Arentze, and Bauke de
Vries. Adjustment of corporate real estate during a period of significant business change. No.
eres2017_38. European Real Estate Society (ERES), 2017.
Cornelissen, Joep, and Joep P. Cornelissen. Corporate communication: A guide to theory and
practice. Sage, 2017.
Gay, Brigitte. "Open innovation, networking, and business model dynamics: the two
sides." Journal of Innovation and Entrepreneurship 3, no. 1 (2014): 2.
Ismyrlis, Vasileios, Odysseas Moschidis, and George Tsiotras. "Critical success factors
examined in ISO 9001: 2008-certified Greek companies using multidimensional
statistics." International Journal of Quality & Reliability Management 32, no. 2 (2015): 114-
131.

29WHS AT MAX LIONEL REALITY
Jaoua, Omar. "The impact of knowledge dissemination practices on innovativeness in SME
technology and engineering consultancies." (2017).
Jiang, Liang, Peter CB Phillips, and Jun Yu. "New methodology for constructing real estate
price indices applied to the Singapore residential market." Journal of Banking & Finance 61
(2015): S121-S131.
Khan, Md Milan. "Customer Satisfaction of Real Estate Buyers of Dhaka City: A Survey on
Customer Perception and Expectation." Asian Journal of Multidisciplinary Studies 3, no. 10
(2015).
Li, Shengwu. "Ethics and market design." Oxford Review of Economic Policy 33, no. 4
(2017): 705-720.
Lucas, Brian J., and Adam D. Galinsky. "Is utilitarianism risky? How the same antecedents
and mechanism produce both utilitarian and risky choices." Perspectives on psychological
science 10, no. 4 (2015): 541-548.
Ngan, Pham Thu. "Organisational Innovativeness: Motivation in an Employee’s Innovative
Work Behaviour." Scientific Bulletin–Economic Sciences 14 (2015): 86-97.
O'Neill, John W., Laura L. Beauvais, and Richard W. Scholl. "The use of organizational
culture and structure to guide strategic behavior: An information processing
perspective." Journal of Behavioral and Applied Management 2, no. 2 (2016).
Osiyevskyy, Oleksiy, and Jim Dewald. "Explorative versus exploitative business model
change: the cognitive antecedents of firm‐level responses to disruptive innovation." Strategic
Entrepreneurship Journal 9, no. 1 (2015): 58-78.

30WHS AT MAX LIONEL REALITY
Palmer, Jane, Lesley Instone, Kathleen J. Mee, Miriam Williams, and Nicola Vaughan.
"Green tenants: practicing a sustainability ethics for the rental housing sector." Local
Environment 20, no. 8 (2015): 923-939.
Piacquadio, Paolo Giovanni. "A fairness justification of utilitarianism." Econometrica 85, no.
4 (2017): 1261-1276.
Sawyer, Steve, Kevin Crowston, and Rolf T. Wigand. "Digital assemblages: evidence and
theorising from the computerisation of the US residential real estate industry." New
Technology, Work and Employment 29, no. 1 (2014): 40-56.
Schnieder, Lars, Anna-Maria Ademeit, Marta Barrilero, Nadine Schlueter, Jan-Peter Nicklas,
Petra Winzer, B. Starzyńska, Agnieszka Kujawińska, and Jacek Diakun. "Systematic
improvement of customer satisfaction for passengers with special mobility
needs." WitPress (2015): 375-390.
Shukla, Bharti. "Innovation In Hospitality Industry: A General Overview." (2017).
Tsou, Hung-Tai, and Yao-Wen Huang. "Empirical Study of the Affecting Statistical
Education on Customer Relationship Management and Customer Value in Hi-tech
Industry." Eurasia Journal of Mathematics, Science and Technology Education 14, no. 4
(2018): 1287-1294.