Unit 5: Management and Leadership Skills Comparison Report Analysis

This report provides a detailed comparison of management and leadership skills within the service sector, focusing on the impact of digital technology. The analysis encompasses several restaurant chains including Hazev, Haz, and Tas, alongside Starbucks, highlighting key management skills such as time management, communication, and strategic thinking. It explores leadership skills like effective influence and self-awareness. The report examines how digital technology enables hard and soft skills development, impacting communication, adaptability, and innovation. It also analyzes management and leadership styles employed to deal with change, such as scientific, administrative, and democratic leadership, providing a comprehensive overview of the evolving landscape of management and leadership in the service industry. Furthermore, it provides a comparative analysis of the strategies employed by managers to deal with change, offering insights into the effective implementation of digital technology and its effects on staff skill development and organizational goal achievement.

Comparison of
Management and
Leadership Skills of Staff
in Hazev, Haz and Tas
with Starbucks
Name of the Student
Name of the University

Management Skills of Staff
in Hazev, Haz and Tas
The most significant management skills of staff
within Hazwev, Haz and Tas are given below:
• Time management.
• Communication.
• Strategic Thinking (Chemers 2014).
• Motivation.
• Interpersonal skills.

Major Leadership Skills of
Staff in Hazev, Haz and Tas
The most significant leadership skills of
staff are given below:
• Effective influence.
• Self awareness.
• High confidence.
• Ability to communicate.
• Commitment.

Comparison of Management Skills
with Starbucks
• Management skills have the capacity of
running an organization. It helps in making
the appropriate choices during management
of entire organizational performance
(Beetham and Sharpe 2013).
• The management skills are needed for
managing the business and employees and
team development issues.
• The major management skills in Starbucks
are stronger organizational, problem solving
and interpersonal skills.

Comparison of Leadership Skills with
Starbucks
• Leadership skills are the major abilities and
strengths that individuals depict for helping
to oversee processes, guide initiatives and
steering employees for goal achievement.
• These skills involve capability for delegating,
inspiring and communicating efficiently.
• After comparing with Starbucks, it is being
analyzed that the leadership skills in
Starbucks include idealized influences,
intellectual stimulation and inspirational
motivation.

Comparing Management Skills of Staff
in the Service Sector implementation of
Digital Technology
• This digital technology is responsible for
enabling information to reduce manual
data entry and management of staff.
• The productivity applications and similar
tools are included here for enhancing
management skills.
• For example, the management skills of
staff in Hazev, Haz and Tas involve ability
to manage the data digitally and virtual
connectivity.

Major Leadership Skills for Staff in the
Service Sector after implementing
Digital Technology
Digital technology is required for eradicating
the issues and complexities of business
processes and operations. It helps in
maximizing the efficiency and thus
organizational goals are achieved easily.
The leadership skills for the staff in Hazev, Haz
and Tas are:
• Better Communication (Parise, Guinan and
Kafka 2016).
• Ability in adapting to changes and being
innovative.

Digital Technology Enables Hard
and Soft Skills for Staff in Starbucks
• The hard and soft skills of the staff are impacted
after involvement of digital technology.
• These skills are required for enhancing growth
and focusing on the security.
• A high rate of productivity is being led in the
business with this digital technology.
• Hard and soft skills within staff in Starbucks are
being enhanced majorly and these have been
possible with digital technology implementation.

Digital Technology Effect on
Development of Soft Skills in Haz
and Hazev
• The digital technology has a major impact on
the development of soft skills for staff in all
service sector organizations.
• Soft leadership skills have become quite
effective in terms of technological
advancements for Haz (Oldham and Da Silva
2015).
• The soft leadership skills that are being
developed after digital technology are
communication skills, responsibility, teamwork
and flexibility and digital skills in Hazev.

Digital Technology Effect on Development of
Hard Skills in Tas and Starbucks
• The hard skills of leadership in Tas
eventually enables measurements and
abilities for understanding the entire
scenario of technological advancements.
• The skills that are being developed after
digital technology within Starbuck are
easier in quantifying, effective learning
and effective consistency.

Achievement of Soft and Hard
Skills
• These soft as well as hard skills can be easily
achieved by employees or staff in the service sector
after learning about the requirements (Daft 2014).
• Such skills can be achieved by involving some of the
major and significant leadership skills and styles.
Starbucks has been able to achieve them with
better collaboration with staff.

Analysing Method utilized by the
Managers to Deal with the Change
• The most effective method that the managers
have utilized in Hazev, Has and Tas for
eventually dealing with the change of digital
technology implementation is communicating
the requirement of change in the organization.
• This particular method has helped to learn skills
efficiently and quickly.
• However in Starbucks, they have involved
intellectual stimulation in the work and hence it
was easier for them to implement the change.

Main Examples of Management
Styles in Hazev, Haz and Tas
The major examples of management
styles to deal with the change are given
below:
• Scientific Management.
• Administrative management.
• Bureaucratic Management.

Main Examples of Leadership Styles
in Hazev, Haz and Tas
The main leadership styles, which are
acquired by three managers to deal
with change are given below:
 Democratic Leadership.
 Strategic Leadership.
 Situational Leadership.

References
Chemers, M., 2014. An integrative theory of
leadership. Psychology Press.
Daft, R.L., 2014. The leadership experience. Cengage
Learning.
Oldham, G.R. and Da Silva, N., 2015. The impact of
digital technology on the generation and
implementation of creative ideas in the
workplace. Computers in Human Behavior, 42, pp.5-
11.
Parise, S., Guinan, P.J. and Kafka, R., 2016. Solving
the crisis of immediacy: How digital technology can
transform the customer experience. Business
Horizons, 59(4), pp.411-420.