Case Study Analysis: Conflict and Leadership in Sales Teams, LSBM003

This case study analysis examines a scenario involving a sales team facing conflict between members, particularly focusing on the dynamics between Adam, Sara, and Jane. The assignment explores the problems presented, including interpersonal conflicts, poor communication, and time management issues within the team. It identifies causes such as poor communication and personality differences. The analysis suggests strategies to avoid and manage conflict, including conflict management techniques, motivation strategies, and negotiation skills. The core of the analysis centers on servant leadership, detailing its principles such as listening, healing, awareness, and foresight, and how these principles can be applied to improve team performance, resolve conflicts, and foster a more productive work environment. The report concludes by emphasizing the importance of leadership and effective communication in resolving conflicts and achieving sales targets.

Case study analysis

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1. Problems presented in the case study......................................................................................1
2. Causes of the described conflict..............................................................................................1
3. Conflict been avoided.............................................................................................................2
4. Deal with different situations..................................................................................................2
TASK 2............................................................................................................................................3
A. Servant Leadership.................................................................................................................3
B. Principles of Servant Leadership............................................................................................3
CONCLUSION ...............................................................................................................................4
REFERENCE ..................................................................................................................................5

INTRODUCTION
Team work is one of the most important part in each organisation. With the help of team,
work is to be completed on time and manage it. In this case study is to be focus on three
members in a team or work in sale department. Adam, sara and jane three members in a team or
perform work or increase sales target in market (Seto, 2016). This report is based on
management responsibility and leadership management is help to improve overall development
in market share. This is help solve any kind of issue or manage work or improve productivity and
solve any conflict situation amongst team members.
TASK 1
1. Problems presented in the case study
In this case study a problem is team work or conflict between team member in work
place. Adam, while being a valuable
member of the team, usually waits until just before the deadline to complete his work. Sara has
spoken
to Adam and made a formal complaint because she feels uncomfortable in working in such a
manner
especially in the collaborative tasks. There is personal conflict between two members in team
(Keith, 2015). This is give direct impact on overall working environment and reduce the level of
profit. It is give negative impact on sales. In this case, salary increment and reduction is working
hour and improve overall development in organisation. One more problem is lack of leadership
is give negative impact and solve leadership issue. On the other hand, time management,
leadership style and conflict solution.
2. Causes of the described conflict
There is poor communication is one of the important causes of struggle of employees in
organisation. There are result in a difference in communication and give direct impact on internal
working environment (Spears, 2016). At the time to do same work and in proper view of
communication is created conflict in future time period or to be fail level of communication is
the biggest causes of conflict. Over time, petty score can turn to long-standing hostility that
feeling general mental state and even client emotional state. Some factors are as follows :-
 Poor communication :- It is one of the main cause of conflict between employees in work
place. It is causes of group action between worker in the workplace. This can
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consequence in a quality in human action styles or a happening to communicate (Sipe,
2015). It is not only the cause of conflict, but decrease the level of productivity and profit
in organisation.
 Different value :- In this context, difference of personality of employees is also become a
conflict and reduce the level of productivity in organisation. On the other hand,
employees come form different background or experiences, it is give the role of shipping
personality of worker in organisation.
3. Conflict been avoided
Thee are some conflict been avoided with the help of team member and leadership of
organisation. To be avoid the conflict in organisation is focus on continue being a good listener
avoid such a habit that, right in the time in organisation. In addition, do own work, not put in
your leg in other person shoes (Liden, 2015). To be attained conciliating and meditation are help
to remove such kind of problem in work place. Some factor is help solve nay issue related to
conflict and manage work. In this context, use such feature and solve any conflict been solved
between employees.
4. Deal with different situations
As a manager deal with different kind of situation is most important and learn new things
in impermanent state of affairs. There are some different substitutions are as follows :-
 Conflict management :- It is process to maintained the negative aspect on conflict and
manage work inside organisation. As a manager to be focus on proper level of
communication between each employees inside organisation (Van Dierendonck, 2014).
The aim of conflict management is enhanced learning and group outcomes' inculcation
effectiveness and performance on internal work place.
 Motivation :- It the context, motivation is most essential plan of action and as a manager
motivate each and every employees as per doing performance and manage work or
improve productivity inside organisation. As a manager carrying into action based on
review judgement or use appraisal is based on evaluation of employees. Motivation is the
reasons for people action, decrier and need (Sousa, 2016). It is one direction of behaviour
and manage work or what causes an individual to deprivation to repetition a behaviour.
There are different theory of motivation is to be used form each and every employee and
manage work or ameliorate productiveness in work place.
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 Negotiation skills :- It is most important skill used in day to day operation activity. To be
incudes formal transaction are help to success of business and build better relationship
with each and every employees in organisation. As a manager improve relationship with
co- worker are useful and interpreted overall development in on the job state of affairs.
To be focus on complete stages are to be prepared. The preparation is to be start and
order to clarify each and every employees position in work place (Yoshida, 2014). To be
focus on gal and other activity for future change of state and, without it realise are likely
to happen which may origin trouble. At the end implementation the course to be use in
negotiation skills and improve work.
TASK 2
A. Servant Leadership
In this context, is a philosophy and set the practices to improve overall work and increase
level of production and distribution of income are to be equal. It is focus on live individual and
build better organisation. It beings a natural feeling that, one want to serve that serve first and
manage overall improvement inside arrangement (DeConinck, 2017). The main aspect of such
kind of activity is growth and well being of grouping and community in on the job state of
affairs. To mange work or improve the level of production and gross devolution in market share.
The servant leader is share power and need of other create by mental act or perform as high as
possible.
The leadership is one of the most important part and help to manage people in
organisation. In this way, leader shift there mind set and higher carrying into action and engaged
fulfil worker. Leader is person who guide each worker in organisation about the task to be
perform (Hoch, 2016). There is quality of leadership management and improve overall
evaluation of each and every worker. It is help increase productivity or improve relationship
between employees. The quality manifests itself in the attention taken by the servant-first to kind
sure that other grouping the highest precedence needs are existence service.
B. Principles of Servant Leadership
There are some changes in overall development inside organisation. In the above case
study is focus on time management, motivation and remove conflict between employees in
organisation (Hoch, 2016). All three factors are most important as per the case study. To solve it,
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with the help of servant leadership principal is to be used and manage internal work. There are
three most important principal are as follows ;-
 Listing :- Leader is to be focus on communication and decision making skills is to on the
job used or help to improve overall development of working state of affairs. In addition,
communication. Leadership ability is help to lead each and every employee about the
work. The servant-leader seeks to place the will of a grouping and assistance clear up that
will.
 Healing :- This does not average physically curative but rather remedial on a more than
holistic unwavering (Liden, 2015). This can be achieved done communication, coaching
job, intellectual and relationship-orientated leading kind. This is to be focus on
communication, leadership and provide complete training of each and every employees
and about the job.
 Awareness :- In work place leader is to be aware each activity in sided work place. This
principal is used to understand the strength, weakness and area of development. It is help
to future development in market.
 Foresight :- The is focus and understand the lesson of the past and realities for the present
and find out the best possible outcome in future day time period (Liden, 2015). It is all
such kind of activity is help to take new decision and transmutation in market share.
All such kind of principal is to be used and improve production and occurrence internal
governance in administration. To be solve all such kind of conflict and proper time management
is used in overall development in market rate.
CONCLUSION
From the above report is based on Adam, sara and jane three members in a team or
perform work or increase sales target in market. In this report to be focus on proper view of
communication is created conflict in future time period or to be fail level of communication is
the biggest causes of conflict. As per the above report Leader is to be focus on communication
and decision making skills is to on the job used or help to improve overall development of
working state of affairs.
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REFERENCE
Books and journals
Seto, S 2016. Servant Leadership Influence on Trust and Quality Relationship in Organizational
Settings. International Leadership Journal, 8(3).
Keith, K.M., 2015. The case for servant leadership. Greenleaf Center for Servant Leadership.
Spears, L.C. and Lawrence, M. eds., 2016. Practicing servant-leadership: Succeeding through
trust, bravery, and forgiveness. John Wiley & Sons.
Sipe, J.W 2015. Seven pillars of servant leadership: Practicing the wisdom of leading by serving.
Paulist Press.
Liden, R.C 2015. Servant leadership: Validation of a short form of the SL-28. The Leadership
Quarterly, 26(2), pp.254-269.
Van Dierendonck, D 2014. Same difference? Exploring the differential mechanisms linking
servant leadership and transformational leadership to follower outcomes. The Leadership
Quarterly, 25(3), pp.544-562.
Sousa, M 2016. Introducing a short measure of shared servant leadership impacting team
performance through team behavioral integration. Frontiers in psychology, 6, p.2002.
Yoshida, D.T 2014. Does servant leadership foster creativity and innovation? A multi-level
mediation study of identification and prototypicality. Journal of Business
Research, 67(7), pp.1395-1404.
DeConinck, J 2017. The Relationship between Servant Leadership, Perceived Organizational
Support, Performance, and Turnover among Business to Business Salespeople. Archives
of Business Research, 5(10).
Hoch, J.E 2016. Do ethical, authentic, and servant leadership explain variance above and beyond
transformational leadership? A meta-analysis. Journal of Management,
p.0149206316665461.
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