This essay provides an overview of conflict management and coaching techniques, emphasizing their importance in organizational settings. It discusses conflict resolution strategies, highlighting the role of managers in minimizing negative impacts and fostering positive outcomes. Various coaching techniques, such as listening, questioning, clarifying, and feedback, are examined for their effectiveness in developing employee skills and achieving goals. The GRPI model (Goals, Roles, Processes, Interpersonal Relationships) is presented as a tool for improving team performance and engagement. The essay concludes that conflict resolution and coaching skills are essential for effective leadership and organizational success, promoting a positive work environment and enhancing overall business performance. Desklib provides access to similar resources and AI-powered study tools for students.
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