Leadership Case Study: Conflict, Mediation, and Employee Motivation

This case study examines various aspects of leadership and conflict management within an organizational context. It begins by addressing conflict resolution, specifically highlighting the importance of mediation and negotiation in resolving workplace disputes. The first case study emphasizes the role of a supervisor in addressing employee grievances through meetings, fostering open communication, and adjusting work arrangements to improve morale and productivity. The study then analyzes different leadership styles, including transactional, participative, and autocratic approaches, using examples of individual leaders and their impact on employees. The final case study focuses on a new departmental head, Sean, and his approach to implementing changes, motivating staff, and dealing with increased responsibilities. It emphasizes his strengths in promoting a positive work environment and the challenges he might face, such as managing overtime and adapting to increased managerial duties. Overall, the case studies offer practical insights into leadership, conflict resolution, and employee management within a business setting.

Running head: CASE STUDY 1
Case Study
Name
Institution

CASE STUDY QUESTIONS 2
Case Study Questions
Case Study 1
Conflict in organizations, call for mediation and negotiation to solve or arrive at a solution. As a
supervisor, aware of the lack of motivation and complaint would summon all the workers and
chat the way forward. The meeting shall allow the employees air their grievances and allow for
dialogue to occur. In the meeting, all the employees with issues will have their time to air the
same where deliberations would later be made towards rectifying a given situation. Talking out
the issue and re-arranging the roster would assist in restoring cohesion and peaceful relation thus
result in a motivated workforce and productivity.
Case Study 2
John's Case
John is a transactional leader who caters for the needs of the clients and meeting the goals set
rather than focusing much time on the employees. He believes in results rather than the processes
leading to the same. The type of leader gives employees bonuses for their performance and
expects them to work hard towards their success.
Michelle's Case
Michelle is a participative leader as she values the input of others and relies on the opinions to
make progress. In this case, people tend to follow her options and agree to it as part of their input
contributes to the success.
Maria's Case
Autocratic leadership relates to the managers who make decisions without the opinion of others
and impose the same to the employees. In this respect, no one is expected to challenge their
decision but rather adapt to the same.
Case Study 3
Sean, in his memo, ought to highlight the fact that he is taking over the post and administer his
aspirations for the same. In the memo, he is to prepare the individuals psychologically to work
within his parameters of standards.
The memo would assist him in developing people and communicating the new changes to them.
Besides, it would allow for them to ask questions and prepare for new leadership having worked
previously with another supervisor.
Sean has strengths in turning employee attitude towards development by making a necessary
environment that cultivates growth. Sean possesses a positive attitude towards work which

CASE STUDY QUESTIONS 3
would innovate others to follow suit thus driving change. However, he has to convince people to
work overtime as this will fail to ogre well with other individuals.
Sean will be successful in improving staff attitude given his own experience that yielded results
that can be passed towards others. Having worked in the proper culture that appreciates
employees, it would give him an upper hand as a manager to promote the same thus instill
growth and high-profit margin.
Sean will have more power basing on the department and its responsibilities. Promotion in the
workplace comes with more power as well as responsibilities, which turn out to be cumbersome.
Once promoted to the departmental head, Sean will work with several individuals and have a lot
to supervise given his love for the production department. In this respect, Sean will bear the
responsibility of supervising the production department towards profitability.