Managerial Assessment: Effective Leadership and Conflict Resolution

This document presents a managerial assessment addressing various aspects of leadership and conflict resolution within an organizational context. It includes analyses of conflict scenarios, leadership styles, and strategies for improving team dynamics and employee motivation. The assessment examines approaches to resolving workplace disagreements, evaluating different leadership styles (laissez-faire, democratic, and autocratic), and providing recommendations for fostering a more positive and productive work environment. Specific topics covered include effective communication, problem-solving, and the implementation of strategies to enhance employee performance and commitment to organizational goals. The document also explores the role of a production department manager in motivating staff and improving overall company attitude.

MANAGERIAL
ASSESMENT
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Table of Contents
Assessment 1..............................................................................................................................3
Assessment 2..............................................................................................................................5
Assessment 3..............................................................................................................................7
Assessment 4............................................................................................................................10
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Assessment 1
Name-
Student id-
Disagreements are part of office culture, disagreements and conflicts within the team
members are normal in an organization so to resolve these issues is part of work. The
roaster on which the dispute between the employees is created needs to be solved as early
as possible because the dissatisfaction between the employees will not result in any kind of
productivity and also will result in higher employee turnover so in order to retain the
employees and make them work coordinately a cooperatively there is a need to find the
solution to the problem. The manager has to solve the problem at the workplace and act as
a mediator between the team members to resolve the conflict.
Firstly I will try to analyze the problem and the situation within the team, the solution to the
problem can only be derived after the problem is known clearly. I will be listening to
everyone’s view on the given problem and what are their personal and team requirements.
The problem listening session will be held individually and personally so that everyone can
explain the problems more openly. This can only be done by asking questions with detailed
answers, I will have to keep patience and without creating favouritism I have to give them
feedback about their wants and what may change their perspective towards better. I have
to listen to both sides of the coin and then without losing my emotions I have to give
personal and professional suggestions according to the situation. For creating proof either I
can record the whole meeting or should make the team members write a statement where
each of the team members should describe the situation in their own words. The written
statement wills proof as well as a certain statement that provides the cause of the conflict
within the organization. The team members have to consider the situation of the other
team members everyone should think after stepping into other's shoes and then providing
their respective criticism comments on the situation. There needs to be a regular meeting
may be weekly where every employee has to discuss their daily work tasks and what their
responsibilities are towards the other team members and the organization. This will
minimize the human-based errors of repeating the task or to not schedule the tasks
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according to the timer and due dates. Various mistakes happen due to less communication
of the team members, it is possible that the work is allocated in an improper manner. The
employee work schedule can also be done through software which can properly and
regularly allocate the work and assign the same to each of the employees on time. The team
needs to be very focused on their work and should not interfere with what is being assigned
or not assigned to others. In this way, the conflicts can be controlled at the workplace. Also,
continuous motivation is required for retaining the interest of the employee in work. The
performance cycle is to be maintained and continued for a longer period so that the
performance and efficiency both are improved.
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Assessment 2
Name-
Student id-
John is a branch manager who is best at his work at the travel agency he is a highly skilled
and effective worker who has good experience in the sales filed but he has certain
responsibilities as a manager that he needs to fulfil. The manager has some authority and
responsibilities towards his team and subordinates which he is not performing, john is busy
in attending the customers all the time which leaves him no time to give to the employees.
Employees also face certain problems in performing their tasks and they also face some
challenges that can only be achieved with the help of the manager, but the manager doesn’t
have time to attend these problems. This type of leadership style is called the lassies fair
type of leadership where the manager or the leader is unwilling to take the responsibility of
the whole team and the manager doesn’t care about the team, everyone is free to take any
decisions regarding their professional behaviour and professional situations at the
workplace. Here the authority and responsibility provided to john are not fully utilized by
him. In this type of leadership, the guidance by the leader is very less and thus there are
very high chances of errors and mistakes by the team members.
At Qantas telephone sales, Michelle uses the democratic style of leadership where the
leader is fulfilling his responsibilities and allows the flow of decisions and ideas within the
team, thus Michelle behaves like one of the team members and is doing very well in mixing
with the team members socially. In democratic leadership style, the team members are
satisfied from their leader, this is because they have a helping hand to their daily problems
and who also values their ideas and suggestions, the working environment is very hostile
and comfortable for the team members to work efficiently and effectively.
Maria is following an autocratic approach of leadership, where the leader has the
responsibility and authority to make all the decisions and there is no involvement of the
employees (subordinates) in decision making. Maria is a very tough leader who is being
proud of her strict behaviour with the subordinates because of the praise she gets from the
other departments for her leadership style. In this style, the employee is not satisfied with
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the extra work they are assigned because Maria forces them to work for her in the lunch
and break timings without any extra pay. The unsatisfied staff will not be committed to the
organization for long and this will increase the employee turnover. This is what is happening
with Maria, she has assigned too much work but is free to attend any doubts and problems
of the subordinates, she doesn’t know that how much pressure she is creating over the
employees. The team is having a good reputation in the industry but they are searching for
other job options and have taken leaves for searching job.
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Assessment 3
Name-
Student id-
1. What should Sean say in the memo?
Sean should firstly tell everyone that he is appointed as the production department
manager but he is still an employee who will be helping everyone in the production
department. Secondly, Sean should briefly explain his motives and objectives clearly in the
memo. In the memo it should be announced that there will be a meeting, the time and the
date should be specified too. And everyone is expected to come up with their work-related
problems with a detailed description of the problem in writing.
2. What results he is likely to achieve through this memo?
By specifying the objectives the profits will be improved profits and the target for the next
month in percentage terms will be achieved also the performance standards of the
employees will be fulfilled in the next month. After specifying these points in a memo the
staff will become more attentive and will know the current objectives of the organization
which they have to fulfil. The employees will work more effectively and efficiently in the
organization. The organizational culture will be very more positive. The employee and the
team members will get to know Sean. Also, Sean will be able to break the ice that is being
built, since he is appointed as a product manager.
3. List Sean’s strengths and weakness in the supervisory role.
Strengths-
A. Sean is a very innovative and creative person so the company in future will surely be
getting a competitive advantage over the other competitors because the innovation
and creativity help in creating a unique image of the company and thus through
differentiation the competitors are reduced and the company gains a good
advantage over the others.
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B. Sean is hardworking and passionate; the passion and dedication towards the work
will increase the efficiency and profitability in the organization. The dedication
towards the work wills also motivates the employees to do more creative work
exceeding their regular capacity.
C. Sean is having a good experience in this field so he has the ability to grab the
opportunities that are there in the market and he can sense the threats in the
environment which he can overcome.
D. Since he is a very innovative and experienced employee he will easily be able to
solve the problems of the team members.
Weakness-
A. The biggest weakness is that Sean doesn’t have any leadership experience in the fields
and he has not been into controlling such a large department with such a large number
of employees.
B. Another weakness here is that Sean may not get the votes and acceptance from the
employees can rebel the newly assigned production manager.
4. Do you think Sean will be successful in improving the staff’s attitude towards the
company? Why?
Yes, Sean will be able to improve the motivation among the employees and he will surely
create space in the hearts of people by his creativity and good attitude. Sean has the
capabilities and skills that a leader should poses. Sean also has the authority to employ
more employees for improving the profitability and efficiency in the work.
5. Do you believe Sean will have a lot of power as a supervisor? Why?
Yes, as a superior / product manager Sean will have the authority to appoint people,
allocate tasks according to individual interests and competencies. Sean can boost up the
creativity levels in the organization and can motivate them to work together to achieve the
objectives of the organization. Sean will be having the power to eliminate the wasteful
activities that induce costs thus indirectly the profitability can be increased. Sean has the
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power to train the employees whenever required, Sean also has the power to make the
required decisions for the team this adds to the power of Sean.
Assessment 4
Name-
Student id-
Strategy for the meeting –
1. Introduction
2. Clarifying the objectives of the meeting what are the targets to achieve.
3. Discuss the problems and causes of the meeting
4. Then discuss the plan for the meeting
5. Evaluate various options and the alternatives
6. Select the strategy that is so appropriate for the current scenario-
7. Motivation and commitment towards the organization goals are to be shown
8. Sympathies to the problems of the team and respect their contribution to the
organization
9. Formulate the plan effectively and the plan should be flexible and not rigid.
10. Ask for feedback and the suggestions that anybody is interested to give.
11. Prepare for the questions that can be asked from others.
The strategy that is to be formulated is the second step, where in the first step is to
critically analyze the situation and derive the cause or the consequences of the current
scenario. The strategy is to be made after analyzing and evaluating the options, the
options which is most productive and will yield more profitability while achieving the
objectives of the organization is to be chosen. The team is to be motivated through
various means to generate effectiveness and to influence them towards efficient
working. There are different ways of motivating employees either through monetary and
non-monetary motivation. The additional perks, bonus, incentives etc. are the biggest
monetary motivation for the employees. Non-monetary motivation is also important like
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every employee wants recognition and appreciation in front of other employees. The
employee who will be performing better and will provide any creative contribution to
the organization then the employee will be rewarded for the same, this kind of
motivations works for the employees. in the meeting the strategy is to be decided after
discussing with every member of a team accepting suggestions from everyone and
everybody, taking the decisions together and then listening to the problems faced by the
team members, then solving the same to achieve the organizational goal.
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