Facilitating Continuous Improvement in BizOps: A Leadership Report

This report provides a comprehensive analysis of continuous improvement within BizOps Enterprises, addressing key aspects such as quality management systems, knowledge management, and performance measures. It explores the benefits of analyzing performance regularly and provides a brief description of the Six Sigma model. The report emphasizes the importance of capturing information on continuous improvement processes and incorporating them into knowledge management systems, highlighting the significance of analytical and lateral thinking in organizational improvements. It examines how continuous improvement systems relate to other systems within an organization and proposes participation techniques for employees, along with recommendations for initiating continuous improvement activities. Additionally, the report outlines a proposal to senior management on utilizing mentoring and coaching, and discusses how sustainability practices can reduce costs and maintain a competitive advantage. Finally, it identifies knowledge management systems that should be utilized to capture and explore suggested options. The report concludes with an analysis of BizOps' vision, mission, goals, and business plan, along with organizational charts and sustainability and professional development policies.

Running head: MANAGEMENT
Facilitate continuous improvement
Name of the student
Name of the university
Author Note:

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Task 1
Question 1
Describe what quality system is and its role in maintaining continuous improvement.
Answer to Question No 1
A quality management system can be defined as the formalized system that generally
documents the different kinds of the business processes, procedures and the responsibilities in
order to achieve the quality policies and the objectives of the business. The presence of a
quality management system helps in the coordination and the direction of the activities of the
business enterprise in order to meet the different kinds of the customer and the regulatory
requirements and also improve the effectiveness and the efficiency of the business
organization on a continuous basis. The quality management system has a major role to play
in the continuous improvement process of the business enterprise. The maintenance of the
continuous improvement process is done by the analysis and the control of the different
business processes.
Question 2
Explain how knowledge management systems can assist an organisation in its
continuous improvement processes.
Answer to Question No 2
Continuous Improvement process is one of the most important business processes that
is deemed essential for the for the business organizations to gain flexibility, responsiveness
and also makes the enterprise capable of adapting to quick changes within the business
environment. A continuous improvement approach to business activities enables the business
organization to improve the competitive position either by increasing the revenue through the

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means of improved relationships with the customers or by achieving cost efficiencies through
the process improvement. The knowledge management system is useful for the organization
as because the knowledge management system helps to acquire, utilize, distribute and
interpret the messages in a proper and organized manner.
Question 3
What are the benefits of analysing performance measures on a regular basis?
Answer to Question No 3
There are a large number of different benefits of the analysis of the performance
measures on a regular basis. First of all the performance measures focuses on the results
rather than focusing on the behaviours and the business activities. Secondly the performance
measures aligns the organizational activities and the different kinds of the business processes
to the goals of the business organization. The performance measurement is also helpful as
because it helps to cultivate a system-wide long term view of the business organization. The
system wide long term view of the business organization makes it easier for the business
organization to ensure the success of the business in a proper and effective manner. Last but
not the least in any ways, the performance measurement carried out by the business
organization helps in the production of the meaningful measurements of the business.
Question No 4
Provide a brief description of the Six Sigma continuous improvement model.
Answer to Question No 4
Six Sigma is a measurement based strategy for the process improvement. It can be
termed as a methodology which generally aims at the improvement of the process and
increasing customer satisfaction internally as well as externally. The major concept behind

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the following approach is to reduce the variation in the processes. The reduction will
generally lead to the consistent and desired outcomes from these processes. The six sigma
process for continuous improvement is based on five different kinds of steps. This includes
the likes of;
 Define
 Measure
 Analyse
 Improve
 Control
The above mentioned steps can be said to be an integral process of the lean six sigma
process. The lean six sigma process is the most preferred tool that can be used in the
organization to improve the efficiency and effectiveness of the business enterprise.
Question No 5
Explain why it is essential that an organisation captures information on continuous
improvement processes and incorporates them into its knowledge management system.
Answer to Question No 5
It is important for the management of the business organization to try and close the
gap in between the actual and the desired performance of the business organization. The
making of the decisions needs to ensure the selection from among the alternative courses of
business action. The implementation and the evaluation of the total process provides a proper
feedback into the next cycle of the group decision making. Therefore the capture of
information is essential for the organization as different information can come in handy at
period of extreme crisis. The collection of the information and then implementing them in the

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business operations helps to ring in different changes and improvement in the business which
adds to the positivity of the business organization.
Question No 6
Explain the importance of analytical and lateral thinking when planning for
organisational improvements.
Answer to Question No 6
Analytical Thinking can be referred to as the mental process of breaking down
complex business information or comprehensive data into the different types of the
fundamental part or the basic business principles. On the other hand, the critical thinking is
the mental process of carefully evaluating the information or the process to interpret it in
order to make a sound judgement. The analytical thinking refers to the focusing of the
different kinds of the facts and the evidences, analysis of the data information and the
different kinds of the business systems, analysis of the modern trends and the changes over
the time. In contrast the lateral thinking will involve the review of the issues and finding and
evaluating the solution to these issues and challenges. Thus both of the thinking process are
similarly important in nature.
Question No 7
When considering areas that have been identified for further improvement, explain how
continuous improvement systems relate to other systems in an organisation.
Answer to Question No 7
Continuous Improvement process is a long term process and rather it can be termed as
a never ending business process. The continuous business process have the ability to range
from a simple changes in the day to day workings of the business organization to the major

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shifts in the focus and the procedures across a global business structure. The continuous
improvement process is important as because of a number of changes in the modern market.
They are as follows;
a. Increase of the competition in the business market
b. Global business marketplace
c. Presence of information each and everywhere
d. Change in business dynamics
e. Continuous improvement process is a never ending as well as continuous business
process
Question No 8
 Explain how you would utilise participation techniques with the employees in this
organisation to explore the advantages and disadvantages of each of the options
presented in the case study. Based on this approach identify the option that you
believe is most viable.
The participation technique will be employed to involve the different employees in
the different kinds of the departments of the business enterprise. The participation of the
employees in a variety of departments will ensure the business success of the organization
accordingly. The most viable option is the diversification of the products of the business to
meet the needs of the different people from the middle and lower income background.
 Explain how you would initiate continuous improvement activities related to this
option. How would you communicate these initiatives to relevant stakeholders?
The employees of the business organization must be informed about the new changes in a
constructive manner. They must be trained in new techniques to ensure transparency and
swift adaptability to the new products and changing methods of business production. The

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improvement activities can help the business organization to ensure success and improvement
in a proper and effective manner.
 Provide a proposal to senior management of this organisation outlining how
mentoring and coaching could be used to improve current circumstances.
The change in the business activities and the start of the new and diversified range of
business products will need the company to change the production system and also the way
the production is carried on. The changes in the system will need the company to ensure the
presence of a quality training program to make the employees adopt to the changes easily.
 In what ways could sustainability practices help the company reduce its costs and
maintain a competitive advantage?
The sustainability practices will ensure the organization the organization to reduce the
costs and also maintain a competitive advantage. The sustainability practices will ensure the
company to reduce the use of the unnecessary resources and ensure the better and the most
precise utilization of the available resources in a proper and effective manner.
 What knowledge management systems should be utilised to capture the options
suggested and to explore them more thoroughly?
The knowledge management systems must be utilized in order to get the best of the
business organizations and also ensure the better success of the company.

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Task 2
Vision
The vision of the business organization is to be recognized by the customers as a
leading manufacturer and retailer of the exclusive products.
Mission
The mission of the business organization is to ensure innovation and deliver goods
and services in a speedy manner. Another major aim of the organisation is to ensure the
sustainability of the business in the long run.
Goals
The goals of the business organization are to attain a financial stability, ensure a
stable and highly exclusive market position to compete effectively with other organizations
and also provide the proper resources to en sure success of the business organization.
Company Business Plan
The management of BizOps is committed to the production of high quality and
innovative products and services to the customers and implement the continuous
improvement process regularly. The plan of the organization is to make the organization
financially stable and efficient enough to compete in the present business market. The plan to
open retail outlets across Australia is also one of the major decisions that takes an important
role in shaping up the business.
Continuous Improvement Procedures

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The major improvement processes includes the likes of the changes in the different
kinds of the organizational process which is important for the success of the business
organization. The continuous business process of the organization will help the business to
make the best of the organizational process.
Organizational Charts

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Figure No 1: Organizational Chart
Source: (Hutchins 2016)
Sustainability Environmental Policy
BizOps enterprises generally participate in a number of different kinds of the
activities across the sectors and industries. The commitment towards the corporate
responsibility and the sustainability generally refers to the management of the environmental
and social risks. The risks are maintained by;
a. Maintenance of high standards of ethical and legal business behaviours at all times
b. Engagement with the suppliers
c. Preservance of heritage and enhancement of culture
d. Improvement in the efficiency of the resources
Professional Development Policy
The development of the professional policy is important for the business organization
in order to ensure that the management approach any issue in a professional manner. The
management of the organization needs to develop the skills of the employees to change the
role of their current tasks and also enhance career development and progression in the
business.
2. A
Define- The definition of the different issues and the definition of the continuous
improvement project.

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Measure- The measurement of the amount of time needed to implement the continuous
improvement project.
Analyse- The analysis of the importance of the project
Improve- The improvement of the present processes
Control- The control over the issues and changes

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