BSBMGT516 Case Study: Leadership Strategies for Improvement

This case study addresses various aspects of facilitating continuous improvement within an organization, focusing on leadership strategies to enhance performance. It covers utilizing employee participation techniques to identify the advantages and disadvantages of different options, initiating continuous improvement related to a selected option and communicating changes to stakeholders, ensuring sustainability requirements are met, and proposing mentoring and coaching programs to senior management. The study also analyzes issues associated with team performance, particularly cultural incompetence, and outlines a process for monitoring operational progress and making necessary adjustments. An appendix details a project aimed at enhancing product sales through diversification, including PESTLE analysis and strategy development. The solution emphasizes the importance of KPIs, regular meetings, and continuous monitoring to address loopholes and improve overall organizational performance. Desklib offers a wealth of similar resources for students.

Running head: LEADERSHIP
Leadership
Name of the Student
Name of the University
Author Note

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Task 1: case Study
1. Methods of utilizing participation techniques with the employees in order to explore the
advantages and disadvantages. Identification of the most viable option.
The first participation technique that will be implemented is to empower employees.
Incorporating employees during the meeting session will help the management to understand the
advantages and disadvantages of the options from the perspective of the employee (Bailey et al.
2018). Apart from that, the managers will be able to enhance the performance Moreover, rotating
the leader will further aid this process by enabling all the team members to contribute their fair
share. Employee participation can be increased by rotating the position of the project leader.
The most viable approach that can enhance the sale of furniture on a rapid basis includes
diversifying the product range in order to include middle and lower range priced good.
2. Method of initiating continuous improvement related to the selected option. Process
of communicating the changes with the stakeholders
In order to ensure the more low and medium ranged products are being manufactured,
firstly, employees should be provided with effective training. The effectiveness of the
training program should be monitored periodically. Secondly, along with the price range,
diversity should be brought in the types of furniture offered to the consumers in order to gain
competitive advantage the invested cost and the revenue obtained after selling lower and
middle ranged furniture needs to be tracked by the management in order to assess the amount
of profit obtained.

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In order to communicate these initiatives with the employees official email can be considered
to be an effective communication tool. Meetings should be held with the distributors of raw
material in order to let them know about the initiatives to be taken.
3. Process of ensuring that the chosen option has met sustainability requirements
1. Firstly, in order to enhance job satisfaction of the employees and enhance their skill
of resource management, employees should be provided with efficient training
programmed.
2. Implement effective strategies to limit the usage of water and energy
3. Implement the strategy of wood harvesting to combat deforestation.
4. Proposal to senior management outlining how mentoring along with coaching can
enhance current circumstances
To,
The senior management,
Sir,
In order to deal with the current situation, mentoring and providing coaching to the
employees can be considered as one of the most effective remedies of the current decrement in
sale of the A2Z organization. Firstly, coaching will help the employees to enhance their working
capability and thus will enhance the quality of their work. Secondly, it will provide better
understanding of the task to the employees. Having a better understanding of task in turn will
enhance their job satisfaction of the employees which will prevent attrition of skilled employees.

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Finally, mentoring will help in developing the interpersonal skills of the employees. All this will
enhance the quality of product offered by the company to the consumers.
5. Issues associated with the team performance
One of the major problems that have been noticed within the organization includes lack
of cultural competence within the employees. Considering the fact that the workforce of A2Z
organization is a culturally diverse workforce, cultural conflict is highly common in the
organization. /in the following table, the mentioned issues has been analyzed in detail.
What is the impact of the problem?
Direct Conflict within the team resulting in attrition of skilled
employees
Indirect Skilled Employee attrition may leads to deterioration of the
quality of the products resulting in further reduction in sales and
loss of revenue
Who is being impacted and how?
Directly All the team members as well as the team leaders are impacted
due to the cultural incompetence within the team. Lack of
cultural incompetence is adversely affecting the relationship
between the employees
Indirectly The management of the organization is being affected indirectly.
Lack of bonding within the team will lower the performance of
the team which in turn will adversely affect the company.
What behavior needs to change? Cultural incompetence
Who has the behavior? Some of the employees in the team
Summary statement Cultural competence has the potentially to strengthen the team and thus enhance

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the performance of the team,. Hence, the management should implement strategy to eradicate the
mentioned issue.
Appendix 2
Project:
Goal: To enhance the sales of the product by incorporating products of diverse cost range
What How Who When Status
Analyzing the
macro
environment of the
A2Z organization
By conducting
PESTLE analysis
Managers 2-3 months
Analyzing the
price range offered
by the competitors
to the consumers
With the help of
the knowledge
management
system, Evernote
Team,
management
1-2 months
Developing
strategies to gain
competitive
advantage over the
competitors
With the help of
the knowledge
management
system, Canva
Team,
management
2 months
To order to
enhance the
quality of work
By providing
effective training
HR managers and
employees
3 months

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and cultural
competence of the
employees
6. Process of monitoring operational progress and required adjustment in case of lack of
progress detected.
In order to monitor the operational progress, firstly, it is highly crucial to set Key
performance indicators. KPI will help the management to keep the track of the performance of
each employee. Secondly, periodic meeting should be conducted with the employees in order to
understand their weaknesses or issues they are facing. Along with that, the price variation of the
competitors should be assessed on a regular basis to understand the current price range of
furniture in the market (Armstrong and Taylor 2014).
In case it has been found out that the operational progress is not up to the mark, the
loopholes of the action will be detected through regular monitoring. Identification of the
loopholes will be followed by actions to eradicate the same. For instance, if employees are found
to be facing the issue of cultural incompetence, an on job training and education will be provided
to them with the knowledge of the importance of cultural competence. In order to communicate
the adjustment to the team and other stakeholder, meeting should be conducted with the same.

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Reference List
Bailey, C., Mankin, D., Kelliher, C. and Garavan, T., 2018. Strategic human resource
management. Oxford University Press.
Day, D.V., Fleenor, J.W., Atwater, L.E., Sturm, R.E. and McKee, R.A., 2014. Advances in
leader and leadership development: A review of 25 years of research and theory. The Leadership
Quarterly, 25(1), pp.63-82.