Critical Incident Report: Management Problem Analysis, MGT811

This critical incident report analyzes a scenario where a company CEO faces allegations of sexual harassment from former employees. The report, prepared for senior management, assesses the CEO's skills, capabilities, and behavior in addressing the management problem. It examines the situation, focusing on leadership competencies needed to navigate the crisis, including adaptability, action orientation, team-building, and critical thinking. The report uses leadership theories to assess the situation, and it provides recommendations for the board, emphasizing the importance of evidence-based decision-making, communication, and fostering a positive organizational culture. The report concludes with a call for the CEO to address the situation, rectify his image, and ensure the welfare and growth of the organization, based on valid evidence and legal considerations.

Running head: CRITICAL INCIDENT REPORT
Critical Incident Report
Name of the Student:
Name of the University:
Author’s Note:

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Table of Contents
Introduction................................................................................................................................2
Main Body..................................................................................................................................2
Recommendations......................................................................................................................6
Conclusion..................................................................................................................................7
Reference List............................................................................................................................8

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Introduction
The Company CEO had been receiving severe allegations that he was involved in sexual
harassment of two employees in the previous Company where he used to hold the COO
position. In the meantime these stories regarding such accusations have started becoming
viral in social media and in the internet. However the CEO denied harassing those two ex-
employees and their stories were published in different media so they were not aware of each
other’s story. The detail of those stories were produced in the internet. I was given the
responsibility by the board of the Company to assess various situations as well as give certain
recommendations from the perspective of leadership skills associated with personal
competencies. Therefore it is necessary for me to draw the report based up on which the
board will conduct assessment whether the current CEO is required to be replaced or he
would be able to meet the requirements. The main aim of the report is to throw light up on the
skills as well as capabilities of a business manager that are required to solve a management
problem that may arise in the current organization. The scope that is necessary to achieve this
aim is that the business manager must be adopted towards facing various competencies and
for this discussion needs to focus from the perspective of a leader. This particular discussion
shall include assessment of the critical scenario using the theory on leadership competencies
and also contain certain recommendations for purpose of board.
Main Body
Main personal competencies from perspective of leadership
Various competencies associated with leadership are basically major skills as well as
characteristics that are possessed by business managers or leaders who can easily influence
performance in an organization (Schuler, 2015). In this scenario, since the CEO is facing
many allegations from his ex-employees therefore he needs to adopt right strategies that

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would give him opportunities to initiate transformational change within the organization. This
would help to change the mind-sets of individuals in the organization against him and he can
render certain positive value to organizational aspects instead of giving ears to the
accusations made by his ex- employees in his previous organization. An analysis has been
conducted based on specific behaviours as well as skills of the company CEO and they have
been marked according to specific standards as follows:
 Ability to adapt to organization performance and grow accordingly
Various leaders in their business organization do not initially produce superb performance
however the unique capability of them to develop various competencies and adopt essential
learning skills often give them opportunity to present themselves at different position apart
from rest of the managers in the organization (Chen & Chung, 2016). If these leaders have
been maintaining exceptional performance for consecutive five to twelve years belong to the
group of tenure. Those leaders as well as business managers who can grow from their
learning experiences in the past are prove to be exceptional if they can currently adapt
themselves to the latest organizational atmosphere, this is crucial on part of CEO of the
Company in the given scenario.
 Orientation of specific actions
Orientation of actions is a unique ability of a leader or a manager in an organization who
abides by sense of necessary urgencies and take the responsibilities to perform challenging
tasks, therefore implement certain solutions and therefore resolve various crises (Othman &
Rahman, 2014). The current CEO of this particular organization need to set all objectives
associated with management and try to attract the attention of his peers by representing
various goals of the organization and motivate them so that they can achieve success in short
period of time.

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 Capacity of building teams
Building of team skills is one of the core competency of leader and it give opportunities to
leaders to establish trust among the co- partners in the business. Encouragement of
cooperation, various processes of coordination as well as identification of work units help a
leader to build his team members who can easily handle various problems within the
Company (AlMazrouei, & Zacca, 2015). This way a person can achieve performance of role
model in the organization.
 Capability of analytical as well as critical thinking
A leader who forms the ability to critical as well as analytical skills often puts forward basic
level assumptions that helps in understanding various complexities associated with an issue,
therefore by understanding various data as well as information a leader can give solutions to
particular problem (Maak, Pless & Voegtlin, 2016). These skills associated with critical
thinking enable a person to encourage other members so that they also develop the capacity
to undertake various challenges in their daily lives.

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Analysis of skills of business manager for addressing problems in management
If a person like the Company CEO analyses every situation through effective techniques
associated with problem solving, then he would take a step towards asking various patterns of
questions to employees in the organization (Voegtlin, 2016). He would take the step towards
asking questions regarding any problem like how, what or why and these would help a
business leader to find solutions to solve those incidents. In this case study, the Company
CEO needs to identify the root cause behind such rumours that were prevailing against him in
the organization, he needs to conduct meetings and sessions where his employees will gather
together and they would get a chance to hear directly from the Company CEO. In addition, he
also needs to make them convince that the employees need to put more focus on productivity
of the company instead of paying ears to rumours that were prevailing through social media
from the other company. It would be high time on part of CEO to acquire trust of the staff
members and other hierarchies through good performance.
Assessment of the critical scenario using theories on leadership competencies
According to theories associated with Plan as well as Act in leadership competencies, a
person who holds the leadership or primary role in building up consolidated structure in the
organization has to prepare necessary steps in order to move forward to achieve good
performance. He must take the initiatives to develop certain plans on contingencies, have a
commitment to fulfil those objectives and this would help the specific person to handle
various roadblocks at potential level standards. A dynamic process within the environment
where employees focusing on maintaining a good work relationship with each other and can
easily approach to the CEO or the other hierarchies in the organization will pay less attention
to past experiences or incidents that took place with someone inside the organization who
used to hold a different position in his or her previous organization (Stahl & Sully de Luque,
2014). However in order to retain the company stakeholders so that they do not get

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influenced by such rumours it is necessary to maintain good relationship with them as they
are the primary sources of profit for the company. According to theories, a person must
encourage constructive feedback from the stakeholders as well as employees in the
organization as it would help to foster good culture and communication in the organization
among human resources.
Recommendations
It can be recommended that according to the current situation, the accusations as well as
allegations that are being faced by company CEO can be solved by him through systematic
thinking of all the events that took place in the previous organization, finding out as well as
analysing the problems and convincing the ex-employees regarding proper solutions. This
will also help in eliminating various forms of confusions, frustration and misunderstandings
among people in the society who bear negative thinking against the Company CEO. It is the
best way to solve conflicts or rivalries that might exist between a COO and his subordinates
in the previous Company by sitting and discussing with them, resolving essential doubts and
convincing them that no harm shall be imposed on them from the side of him in the future.
However before forming an understanding with them, the Company CEO must enquire those
employees that what kind of situation has insisted them to spread the news of allegations
against him regarding sexual harassment as the matter could also be solved without even
publishing the stories in social media. After critical analysis if it is found that the
subordinates of the previous Company are basically putting forward such accusations in order
to bring disgrace to the person who is holding the CEO position in another company at
present then in that case judgements have to be made by measuring the extent of guilt or act
of crime on the part of him and decisions should be taken whether to keep him in his position
or terminate him from the Company. The decision making processes must work taking into
account all the evidences behind his commitment of guilt and people of the previous

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organization where the person worked as COO must also be interviewed in order to gather
necessary information like impression created by him among the staff members as well as
communication and relationship with various levels in the organization.
Conclusion
Therefore based on the above discussion it can be concluded that decision making processes
must be undertaken subject to the condition of valid evidences and opportunities must be
given to company CEO so that he can be able to rectify his impression that prevails among
the people in the society. Proper laws and legal formulations must be undertaken by board of
authority and care must be taken that the person who is holding the new CEO position is
looking forward to the benefits of employees as well as welfare and growth of the
organization.

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Reference List
Schuler, R. S. (2015). The 5-C framework for managing talent. Organizational Dynamics,
44(1), 47-56. DOI: 10.1016/j.orgdyn.2014.11.006
Stahl, G. K., & Sully de Luque, M. (2014). Antecedents of responsible leader behavior: A
research synthesis, conceptual framework, and agenda for future research. Academy
of Management Perspectives, 28(3), 235-254.DOI: 10.5465/amp.2013.0126
Maak, T., Pless, N. M., & Voegtlin, C. (2016). Business statesman or shareholder advocate?
CEO responsible leadership styles and the micro‐foundations of political CSR.
Journal of Management Studies, 53(3), 463-493.DOI:
AlMazrouei, H., & Zacca, R. (2015). Expatriate leadership competencies and performance: a
qualitative study. International Journal of Organizational Analysis, 23(3), 404-424.
DOI: 10.1111/joms.12195
Chen, H. M., & Chung, H. M. (2016). How to measure personal brand of a business CEO.
Journal of Human Resource and Sustainability Studies, 4(4), 305-324. DOI:
10.4236/jhrss.2016.44030

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Voegtlin, C. (2016). What does it mean to be responsible? Addressing the missing
responsibility dimension in ethical leadership research. Leadership, 12(5), 581-608.
DOI: 10.1177/1742715015578936
Othman, Z., & Rahman, R. A. (2014). Attributes of ethical leadership in leading good
governance. International Journal of Business and Society, 15(2), 359.