Analysis of Problem Solving and Decision Making at Cocotte Restaurant

This report provides an analysis of problem-solving and decision-making within the context of Cocotte Restaurant. The report begins with an overview of the organization, its services, and its customer base. It then identifies and examines several complex problems faced by the restaurant, including challenges related to organizational leadership styles, the impact of COVID-19, and the need for effective change management. The report highlights the implications of autocratic leadership, the decrease in customer count and sales due to COVID-19 lockdowns, and the financial strain of employee training for change implementation. The report recommends solutions, such as implementing situational or democratic leadership to boost employee engagement, expanding e-commerce activities to maintain service during crises, and encouraging employee creativity to facilitate workplace improvements while minimizing costs. The report concludes by referencing supporting literature.

Problem Solving and decision
making

TABLE OF CONTENTS
MAIN BODY...................................................................................................................................3
1: Organization.............................................................................................................................3
2: About Company.......................................................................................................................3
3: Complex problems...................................................................................................................3
REFERENCE...................................................................................................................................5

MAIN BODY
1: Organization
Cocotte Restaurant is the chosen organization for the analysis in this report, the company tend to
provide wide range of healthy eating options to customers at an affordable pricing rate through
which it is able to achieve high customer base.
2: About Company
Cocotte Restaurant tend to provide its services at several locations within the UK through which
it is able to attract the local audience as well as the tourists visiting the location, which has
provided organization a high customer base. Company tend to provide different type of eating
products to its customers on the basis of their requirements through which it tend to ensure that it
is able to achieve high level of customer engagement. Cocotte Restaurant tend to provide its
organizational services through in store serving and also provide its organizational services
through e-commerce activities in such a way that it is able to achieve customer diversity
providing an efficient economic growth to the organization.
3: Complex problems
Following are different situation at
Organizational leadership- The organizational leadership at Cocotte Restaurant tend to take
several steps through which it can ensure that company is able to achieve high level of work
productivity (McGibbon, 2019). Due to this factor it follows autocratic leadership for leading
organizational employee work forces so that employees are being able to achieve high level of
work productivity. Due to this use of autocratic leadership employee's level of engagement in
organizational activities is being decreased and because of which overall work productivity is
being affected.
COVID-19- During the present time of COVID-19 the government have to implement lockdown
within the country and because of which organizational sales and customer count was brutally
affected. Due to this the company has to take actions like reducing employee workforces so that
expenditures can be reduced because of which employees are not being able to achieve a high
level of engagement in organizational activities. Due to this the company has to face low work
productivity which make impact upon its sustanibility within the market place.
Change management- Organizations like Cocotte Restaurant has to make sure that it is able to
make improvisations in the work areas as per the market requirements so that it is able to

develop new and rare products for achieving competitive edge. Due to this company has to
provide efficient training to its employees so that they can implement appropriate changes in
their work areas through which it can achieve high level of work productivity. But it has to make
organizational expenditures for providing training to employees because of which it will affect
its economic growth.
Recommended solution to the organizational problems-
Organizational leadership must tend to implement situational leadership or demographic
leadership through which it can ensure that it is able to achieve high level of work productivity
by increasing employee's engagement in organizational activities (Bratton, 2020). With that
Cocotte Restaurant can increase its engagement in e-commerce activities through which it can
continue its services to the customers while following the legal legislations. With that company
can also influence its employees to implement work creativity at their working through which it
can achieve improvisations at work area at low expenditures.

REFERENCE
Books & Journals
Bratton, J. ed., 2020. Organizational leadership. Sage.
McGibbon, E., 2019, January. Truth and reconciliation: Healthcare organizational leadership.
In Healthcare management forum (Vol. 32, No. 1, pp. 20-24). Sage CA: Los Angeles,
CA: SAGE Publications.
Online
Cocotte, Welcome to cocotte, 2021 [online]. Available through: <https://www.mycocotte.uk/>