This report provides a detailed analysis of leadership and management practices within the hospitality industry, with a specific focus on Hyatt Hotels. It begins by examining the performance management process, outlining key steps such as establishing goals, developing plans, taking action, assessing performance, and providing rewards. The report then delves into the stages of team development, from forming to adjourning, highlighting how these stages contribute to creating high-performance teams. Furthermore, it explores leadership in the 21st century within the hospitality organization, emphasizing the importance of adapting to changes, customer service, and technological advancements. Finally, the report addresses the causes of conflict and various conflict management skills and strategies within the leadership development process, providing a comprehensive overview of key concepts in the field.
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