Report on Leadership and Management: Grosvenor Casino Case Study

This report analyzes leadership and management principles within the context of Grosvenor Casino, a UK-based casino chain. The assignment delves into various leadership theories, including trait theory, great man theory, behavioral, situational, and contingency theories, evaluating their applicability and impact. It also explores Katz's skills approach, Michigan leadership, and the Ohio State model, highlighting their influence on leadership effectiveness. The report provides a leadership development plan, outlining areas for improvement in decision-making, problem-solving, time management, and communication skills, along with target objectives and timelines for skill enhancement. The analysis emphasizes the importance of adapting leadership styles to specific situations and the need for continuous development to achieve organizational goals. The conclusion summarizes the key findings and underscores the significance of leadership in driving business success at Grosvenor Casino.

Leadership and
management,
theory and
practice

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................4
Leadership development plan:.........................................................................................................8
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Leadership has playing an important part in every business or non business entities. It is needed
for smooth running, operating and working of that organisation. Leadership role has main aim of
influencing, motivating, directing and controlling operations of the staff members of that
enterprise. Leaders make and plans for goals and objectives that need to be achieved(Amtu,
Siahay and Taliak, 2019). For this assignment Grosvenor casino is selected. It was founded in
1966. It is a UK based chain of 53 casinos that are located in major towns and cities of UK.
Grosvenor casino even has two unbranded sister casinos that are located in Belgium. Its
headquaters are located in Maidenhead in UK. In this following stated report, mentioning of
reflections that are needed to demonstrate leadership styles, concepts, theories and other
leadership qualities is done (Steckelberg and Harrer, 2021) . It also states the areas of leadership
styles or skills that needs some improvisation. Leadership action plan is required and will help
in developing and improving all the required skills, abilities or knowledge about leadership
styling, these all will result in timely achievement of all pre determined goals and objectives of
the enterprise, making leadership as the main element for operating and working in that
enterprise.

MAIN BODY
TASK
I have learned that leadership has a very important and very necessary role to play and is
important to acknowledge and use in organisation. Leadership simply means what are the
different qualities and abilities of a person that he possesses for directing and managing or
influencing followers, team members or staff or group of members in an enterprise (Bazargani,
Hakemi and Tafaghghodi, 2018). Leaders build and create ideas, thoughts and aim in having
business's vision with pre determined goals and objectives, then they take important decisions,
and they finally involve certain number of individuals with the necessary and required
knowledge and techniques and policies that are required to accomplish those pre set objectives. I
was provided an opportunity to be a leader of in Grosvenor casino(Place and Vardeman-
Winter, 2018). Being a leader, some basic managerial traits and characteristics were needed to
be within me, such as fluent and clear communication skills, self-confidence, full of motivation
and inspirational role, creative and innovative working and thinking style, dynamic personality,
risks taker, quick reactions that are needed in contingencies and many other are required. It is
necessary for me to be very effective and efficient.
For the practical applicability and attainment of pre determined goals and objectives for
organisation, I needed to improve my knowledge as leader and for that I went through a lot
different model, theories, techniques, approaches. During my learning experience, I came to
know about a lot of theories about leadership(Waddington, 2019). Trait theory of leadership
says that there are defined traits of personality in a leader that makes them different from others
and from their employees. I learned that this theory states that leaders neither can be created or
made nor they can be taught or learned about certain skills and techniques(Dhiman and Marques,
Leadership After COVID-19). There are certain qualities that make them leaders. As a leader, I
have extrovert personality and enjoys company of people. Being a leader, this concept proved
very essential to me in letting know traits to lead and direct my team.
Motivation acts as a main element that helps in making understand employees in directly and
controlling and also in getting their work done for Grosvenor casino. My self confidence is my
another trait for leading my team members. Cognitive ability is also an essential trait that helped
me with effective leading and maintaining quality work of my team.

The other theory that I learned is about the concept of great man theory of leadership.
The famous scholar Thomas Carlyle was stated that effective leaders are heroes and are
important in influencing the masses. These leaders are role models of society. This theory states
that leaders are born only to lead, control and direct people. This theory also states that these
leaders just cannot be made. I also learned that these leaders have great personality with
attractive charisma, wisdom, knowledge and intelligence(Don, 2018). I also learned that this
theory violates and mainly ignores the hard work and contributions of employees and other team
members and staff.
The next theory that I learned about is behavioural leadership theory which argues and
states that behaviour of leader is much important and has a major role than the traits that than
person possess. This theory focuses on the actions and behaviour of a leader that he uses in
getting his works done and behaviour with team members (Nelson, 2022). I got evaluated and
was judged on the basis of criteria formulated by the behaviour leadership theory, while I was
working with Grosvenor casino. My self awareness and behaviour changed and that helped me
with more efficient working with my employees and team members, by influencing them with
their morale and productivity and their nature towards organisation.
Situational theory of leadership believes and makes it statements that no single style of
leadership is best. Instead, it believes and states that all its experiences are relied upon that what
and which form of leadership qualities, techniques or strategies are best suited and applicable to
activity or project (Harris and Mayo, 2018). During my learning process, I also learned and
experienced that most effective and successful leaders are only those persons who are dynamic
and they change and adapt their leadership styles and techniques according to situations and sees
and observes at all the aspects and directions of situation and circumstances such as tasks, motive
of task, characteristics of the team and team members, their relations and many other factors that
affect the situations (Wang and Ho, 2019). I think that this kind of leadership style is the most
flexible leadership style that was created to increase the potential of operating of leaders with
their team workers and employees while achieving and completing the business's pre determined
goals and objectives while meeting various deadlines on proper time.
Another leadership theory that I learnt during my learning stage was contingency style of
leadership. This theory states that effectiveness of a leader is contingent and relies whether their
pattern of leadership will fit according to a particular situation or not. This theory also states that

a single person who is a leader can be effective in one situation and in other situation, that same
person can fail as a leader that is that leader can be ineffective. In Grosvenor casino, as a leader,
I faced a lot of situations where employees lacked responsibilities and were not ready to work,
they even lacked knowledge, there came the necessity to adopt directive leadership style for
helping my team members and followers in attaining objectives.
KATZ skills approach:
During my whole experience of leading and working at Grosvenor casino, I will be able know
about Katz Leadership approach(Jowett and Arthur, 2019). It is an approach that was introduced
by Robert Katz in the year 1955. It is one of approach that is based on observation of executives
of executives at workplace as well as on research field. It is an approach that is based on three
skills including technical, conceptual as well as human skills. In this, technical field is linked
with main field, conceptual skills is related to setting vision whereas human skills linked with
communication with different people. In this, technical skills are one which has knowledge as
well as proficiency related to specific work. It consist competencies related to specific area,
ability to use a tool and also analytical skills.
It is important for me in order to produce actual product that is designed to produce. I was
leading marketing team in Grosvenor casino and for this, there should be proper knowledge of
marketing principles. On basis of this experience, I realise that I needs to work on this area
which allow me to handle the situation in more effective manner(Kezar, Dizon and Scott, 2020).
Human skills are related to ability of a person to work with people in efficient manner with their
peers, superiors as well as subordinates. It is required by me for purpose of leader expertise in
order to interact with others and also allow motivate them to complete work in effective
manner(Murray, 2018). Conceptual skills is required by me in order to develop organisation
ladder through development expectation for employees of Grosvenor casino that provide clear
direction to employees, create their vision and motivate them for attainment of goals of
company.
Michigan leadership:
It is one of behavioural leadership theory which identify style of different behaviour of leader
that leads to higher performance of employees and also ensure satisfaction among members of

group. It is mainly includes job centred leadership and employee centred leadership. During this
experience of leadership team, I get to understand behaviour which leaders to higher
performance of employees(Maheshwari and Gupta, 2018). Among these two style of
leadership, I choose employee centred leadership as in this leaders is making sure that employees
are satisfied with their jobs. It is important in order to increase job satisfaction as well as for
improving production of employees.
Ohio State model of leadership:
It is one of leadership model which emphasise that performance of leadership depended on two
types of behaviour like initiating structure as well as consideration. It is one of leadership that
helps me to lead in team (Major, 2019). On basis of this theory, I get to learn that no one can not
to become a leader, their learning, practice as well as development helps them to be an effective
leader. It consist two approach among which I choose consideration in which focus on leader is
one of employee welfare(Wang and Ho, 2020). It allow me to ensure free flow of
communication among team members which is important for attainment of goals.

Leadership development plan:
What are my
leadership
development
objectives?
What leadership
activities do I need
to undertake to
achieve my
objectives?
Where will I develop
my leadership to
achieve my
objectives?
Target date for
achieving my
objectives
Decision making
skills
Smart decisions are
necessary for growth
and development and
higher profits. I
believe that
leadership skills of
decision making are
important and face
problems and need
some kind of
improvisation and
even innovation for
taking smart
decisions for the
growth of employees
and Grosvenor
casino.
By observing other
leaders in competitive
firms and selected
companies that are
running with great
profits and have
qualitative employees
will help me in
improving my
decision making
skills.
15th June 2022
Problem solving
skills
I have seen that
organisation faces a
lot of problems in its
operating as there is
heavy work load
during a specific
period and there is
double recording of
I will take guidance
and tips from other
leaders and will
distribute working of
employees along with
their specific duties
and responsibilities.
This will reduce their
21st June, 2022

its work, resulting in
wastage of resources
and of time. There is
need to specifically
improve this skill of
mine.
double working and
even resources.
Time-
management
skills
I felt that initially in
my project there were
many delays in
working and
operating activities
and that even resulted
in non achievement
of gaols and
objectives set.
I will try to follow the
priority list and
maintain some timely
based working charts
and their schedules to
meet all goals and
objectives and
deadlines for the
activities of firm.
31st May 2022
Communication
skills
As there is double
working , this simply
means that there is
not clarity in my
communication skills
with my employees
and staff members.
Proper messages will
be needed to give
about their
assignment of duties
and responsibilities.
Complete delegation
is necessary with
formal and informal
communication to
emplyees and staff.
31st May 2022

CONCLUSION
From the above stated report that leadership is the most important element needed in an
organisation. From this study, it can also be concluded that leadership is essential for an entity
for its working, by which all employees are influenced, directed, controlled, managed, guided
and motivated for attaining certain accomplishments of different tasks and projects effectively
and efficiently. In this above report, there is a complete discussion about different concepts and
theories, skills, approaches of leadership. These various skills will lead a person to perform tasks
easily and will also help in managing a team and the members of the team effectively and
efficiently, by maintaining great relations and good working environment for them. Lastly,
leadership development plan is made and highlighted by which a person can accomplish
aspirations and pre determined goals and objectives of leadership.

REFERENCES
Books and Journals
Amtu, O., Siahaya, A. and Taliak, J., 2019. Improve teacher creativity through leadership and
principals management. Academy of Educational Leadership Journal, 23(1), pp.1-17.
Bazargani, H., Hakemi, M. and Tafaghghodi, H.R., 2018. Investigating the effect of the fourth
tempers of Islamic medicine on leadership style. Scientific Journal of Islamic
Management, 26(3), pp.59-85.
Dhiman, S.K. and Marques, J.F., Leadership After COVID-19.
Don, Y., 2018. Distributed leadership in school: Donnie Adams Theories and Practice in
Mastering Theories of Educational Leadership and Management.
Harris, J. and Mayo, P., 2018. Taking a case study approach to assessing alternative leadership
models in health care. British Journal of Nursing, 27(11), pp.608-613.
Jowett, S. and Arthur, C., 2019. Effective coaching: The links between coach leadership and
coach-athlete relationship—From theory to research to practice.
Kezar, A., Dizon, J.P.M. and Scott, D., 2020. Senior leadership teams in higher education: What
we know and what we need to know. Innovative Higher Education, 45(2), pp.103-120.
Maheshwari, A.K. and Gupta, R.K., 2018. Vedic leadership: Theory and practice of operating
from natural law. In The Palgrave Handbook of Workplace Spirituality and Fulfillment
(pp. 491-511). Palgrave Macmillan, Cham.
Major, D., 2019. Developing effective nurse leadership skills. Nursing Standard, 34(6), pp.61-
66.
Murray, S., 2018. Sports diplomacy: Origins, theory and practice. Routledge.
Nelson, T., 2022. Exploring leadership-as-practice in the study of rural school leadership.
International Journal of Leadership in Education, 25(2), pp.197-210.
Place, K.R. and Vardeman-Winter, J., 2018. Where are the women? An examination of research
on women and leadership in public relations. Public Relations Review, 44(1), pp.165-
173.
Steckelberg, A.V. and Harrer, C., 2021. Leadership & Management. Springer Books.
Waddington, K., 2019. Compassionate followership: The emotional side of leadership. The
Corporate Report: Facilitating Business in South Africa, 9(2), pp.29-33.
Wang, M. and Ho, D., 2019. A quest for teacher leadership in the twenty-first century–emerging
themes for future research. International Journal of Educational Management.
Wang, M. and Ho, D., 2020. Making sense of teacher leadership in early childhood education in
China. International Journal of Leadership in Education, 23(3), pp.300-314.