Developing Manager Report: Leadership, SWOT & Development

This report focuses on developing management skills within the context of the Jumeirah Carlton Tower Hotel. It begins by exploring various leadership styles, including authoritarian, democratic, laissez-faire, transactional, and transformational approaches, and their impact on employee performance and organizational communication. The report then analyzes the importance of communication, including verbal, non-verbal, interpersonal, and written forms, and how these can be optimized within a hospitality setting. The report also includes a case study on event planning, outlining the need for leadership, risk assessment, and effective communication through staff memos and meeting agendas. A Gantt chart is used to illustrate the event plan timeline. The second part of the report focuses on personal development, emphasizing the skills required for a good manager, such as organization, time management, and interpersonal skills. It includes a SWOT analysis of the student's strengths and weaknesses and outlines a personal development plan with specific objectives, actions, and success criteria to improve managerial capabilities. The report concludes with a discussion on how to enhance professionalism through goal setting and continuous self-assessment.

Running head: DEVELOPING MANAGER
DEVELOPING MANAGER
Name of Student:
Name of University:
Author Note:

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TASK-1:
The importance of style of leadership lies underneath the performance of the workers
getting proper motivation while being directed in right direction with the help of implementation
of plans correctly. The existing problems within staffs of Jumeirah Carlton Tower Hotel can be
mitigated with the help of proper leadership. Based upon interpersonal and conceptual
differences styles of leadership vary among huge range.
Authoritarian: This type of leader prefers to maintain distinct professional relation with its
worker and finds direct supervision as successful management technique to ascertain growth
(Lian, and Tui 2012). This allows the staffs lesser chance of curtailing work and allows them to
stay engrossed. Leaders are more focused on efficiency that sometimes can prevent the
spontaneous progress of the staffs.
Democratic: This type of leadership allows the leader to share the decision making abilities
with staffs or members of the group working under him. This further allows interests of all the
members to be incorporated and consolidated entailing the social equality. This motivates the
staffs and improves efficiency without obstacles allowing for more participation. Staffs responds
and accepts the changes easily.
Laissez-faire: Compared to authoritarian or autocratic leadership style, this style of leadership
allows the leader to confer all the decision making power to the workers or staffs. This
encourages the workers to freely follow their views and shape up the decision for the firm
offering guidance and support on being requested (Rock 2014). Leader fully provides all the

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materials and assistance to the workers in order to help the taking the decision regarding
completion of tasks assigned to them imposing such responsibilities on them.
Transactional: The leader under this style pertains to motivate the subordinate workers through
implementation of rewards and punishments, which are two important grounding factor for the
system. Contingent reward focuses on providing materialistic or psychological reward or
recognition to the staffs that add to their confidence enhancing performance. Management by
exception allows the leader to intervene when workers do not meet the quality in their
performance.
Transformational: This type of leader is free from the perception of his subordinate workers
rather he focuses on changing the need of workers through transformation in their skill
motivation and performance. He creates vision and communicates that to workers making them
achieve that (Lian, and Tui 2012).
Communication involves transferring or conveying meaningful information from one
entity to another entity or group through application of signs and symbols and language. In
general, there are four modes of communication: verbal, non-verbal, interpersonal and written
communication (Neves and Eisenberger 2012).
When message are spoken, written and conveyed directly following the use of different
languages. Most of the commercial and real life communication follows this mode of
communication. When communication is done through conveying information in the form of
non-linguistic approach then it is called non-verbal communication. Use of gesture , body
language facial expression are form of this kind of communication. Communication is termed as

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interpersonal when it takes place between two person in form of face-to-face interaction or or
through signs and use of body language.
With advancement in technology mode of communication evolved. Usage of proper
technological apparatus and tools are recommended in order to keep close monitoring of all the
segments of the hotel business activity. Internal communication can be strengthened if
departments are centralized and connected through same channel so that all the employees can
access internally and stay aware (Neves and Eisenberger 2012). Application of tools and apps to
collect information regarding experience of customer can be good way of communication from
the hotel service providers.
Any workplace brings forth development of work culture combining the beliefs, attitudes,
values of the organization people are working for broadly defined as organizational culture. The
hospitality service is closely linked with serving people directly which reveals how well
structured the management is in order to make an ecstatic impression to the customers. Jumeirah
Carlton Tower consist of rich culture of hospitality that believes in building and expanding
exotic connections with various countries of middle east, Europe and Asia Pacific. The
multinational existence has not only consolidated the service quality of the company but also
allowed it to absorb more of values derived from multitude of communication and interaction.
Event Planning and Monitoring of Conference:
The organization has announced a conference being held at the premise of hotel with primary
focus being at evolving the internal management. The existing crisis among staffs as
embodiment of poor management led to further poor quality of services. This prevents the

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growth of the brand which concerned the organization bring a change in the management
through implementation of new leadership and mode of communication with maintaining the
value of the brand that revolves around customer satisfaction. The goal of the plan is to conduct
successful conference and that requires proper agenda to be set and executed. Important aspects
of agenda are comprised of securing the health and safety issues of the staffs and participants
while the event. Then the monitoring of the first aid takes up important place. Preparing memo
for staffs and employing monitoring plan for them are essential to be incorporated in the agenda.
Choosing leadership style that can bring best outcome and evaluating the whole process are
contributing factors in conducting the plan effectively.
Leadership Style:
To conduct a successful conference Laissez Faire leadership style. This is apt because the leader
gives much importance to the staffs for the decision making which makes the workers
encouraged to follow their opinions. This leadership ensures staff are provided with
responsibilities and proper execution of them which is required for this conference to be a
success.
Risk Assessment:
The important component in event planning is the identification of the risk and assessing
them in order to come up with mitigating them. Both quantitative and dynamic risk assessment
techniques are involved to find out risk associated with health and safety of the event
participants, contingencies like fire break out in hotel or any natural calamity that might appear
while the event.

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Staff Memo and Agenda for Team Meeting:
The purpose of the event has been communicating with the entire staff group while
motivating them to deliver maximum quality. The conference will continue for three days
comprising different agendas and activities in the centenary hall of the north wing of the hotel.
First day activities will include general discussion about the history, heritage o the hotel and
present day business expansion with proper strategies in context to the recent competition and
growing market. Second day of the event consist of a workshop to make interaction with the
workers with purpose to identify the strengths and weakness of them. The last day of conference
would include communication and conveyance of several management decisions and subsequent
instructions to the staffs.
Planning of Monitoring:
The monitoring of the entire event will be digitally centralized and proceedings will be
recorded for further reference in future.
Planning for Evaluation:
How far the intention of the conference was materialized in reality shall reflect in
evaluation of the entire event. One day is allotted in post-conference situation to analyze the
numerical as well descriptive data regarding the key variables of the event.
Reporting:
The findings and outcome of the evaluation that further includes measurement, analysis
and monitoring of the conference activities and planning prior that for 5 days long was outlined
and debriefed in a report that carries much importance for the new implementations to take place.

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DAY-1 DAY-2 DAY-3 DAY-4 DAY-5 DAY-6
Health &
Safety
First Aid
Monitoring
Staff Memo
Monitoring
Plan
Leadership
Style
Monitoring &
Evaluation
Figure 1: Gantt Chart for Event Plan
TASK-2:
SWOT & PERSONAL DEVELOPMENT:
It takes a lot to possess the qualities required to become a good manager. A good
manager is consisted and combined of array of qualities that determine further the efficacy of the
role he plays in an organization and brings growth in business (Mujtaba 2013). He is the one who
organizes, plans, implements and provide guidance to the workforce outlining the needs.
An efficient manager needs to absorb and deliver following characteristics:
1. Good Organization:
2. Efficient Time management:
3 .Inter-personal Skills:

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4. Problem solving and Decision-making:
5 Strategized Forward-planning:
6. Communication:
7. Leadership:
8. Delegation:
9. Self-Management
To become able to deliver responsibilities of a good manager personal development of the
skills required is an important step. It is not possible for one to acquire and master or naturally
posses every aspects of the requirements. Thus it is needed that one go for ranges of
development process that aims to improve awareness and develop talent in order to bridge the
gap of the skills sets needed. Personal development also facilitates and expands scope of
employability, enhances quality of life and consolidates the building of human capital. In order
to develop personal skills I prefer to put myself under assessment programs that help me develop
tools and techniques to become a manger.
The first step towards development requires identification of own strength. As per my own
evaluation based in self-knowledge and online tests on certain aspects I possess some of the
positive qualities as follows:
 Engrossed and smart learner: This involves absorbing minute details with alacrity
while enlightening own-self.

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 Emotional Intelligence: Ability to understand better, empathize and negotiate with
others.
 Leader & Motivator: This allows me to take up challenges and drive situation toward
success. Motivating others allow me to transfer my strength to all.
 Good listener and observer: It empowers me to understand the surrounding needs and
opinion first prior acting and taking decisions.
 Strongly focused: This allows me to be very constructive in things I do.
 Power of mind: This allows me to face uncertain situation as composed way as the other
normal situation.
These strengths would allow me to consolidate the base to provide me more opportunities to
become a good manager as per the managerial skills required. To highlight the weaknesses I
would mention the deficiencies I feel I have. These are:
Less Technical skills: For this, I have to acquire more degree-based training and undergo
learning program.
Communication: it requires good balance as well as smart act of connecting to people which I
feel to improve more
Human Skills: Even if I have few good qualities, I need to ensure I have improved other
qualities like empathy, communication, negotiations as well in order to increase my
employability.

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Time management: This is one of the alarming issue to me which if not resolved then over time
can pose threat to the growth and success of any business I will be given to drive.
In order to eradicate the threats stemming from personal deficiencies of my skills, I took
extensive online assessments to ensure improvement over time. The tests targeted betterment in
aspects of interpersonal communication, time management and sector specific knowledge
retention through mock tests and challenges in case study. The results suggest that I need to be
more focused in managing time through quick decision taken up. Taking less time in making
decision requires understanding the task and its requirement with agility and execute as per
plans.
In order to improve my skill set as per the results I am getting from various tests and
assessment, I have set few smart goals for my own record that would help me to keep track of
my improvement for longer term. The goals not only set my vision and make me focused but
also allow me to keep parity between results and further improvements. The objectives to
strengthen professionalism are:
1 Achieve short targets in short time limit
2. Manage time efficiently
3. More leadership based projects completion
4. Professional research and actions taken to fortify business communication
PERSONAL DEVELOPMENT PLAN:

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Objectives
What do I want to
be able to do / do
better?
Success Criteria
How will I recognize
success?
How will I review
and measure my
improvement?
(give target date to
achieve the
objective)
Actions
What methods will
I use to achieve my
learning
objectives?
(any trainings etc)
Implementation
How will I
practice and
apply what I
learn?
Completed
Yes/No

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I want to develop
best management
skills that would
allow me to deliver
quality to my job
role with
responsibility.
Completing
management course
from a pristine
institutions along
with few work
experiences.
Completing the
course with great
grades and
acclamation
consolidates the base
of my skills
I would finish
obtaining the degree
within 2 years.
I would look for
opportunities in
various
universities or
institutions for
vocational training
or full time course.
As per the
requirements, the
course will be
selected based on
my ability.
I can apply the
knowledge of the
course through
taking up mock
challenges based
on various case
studies.
NO

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I want to be able to
deliver agility in
decision-making
and manage time.
Shorter time taken to
complete online
tests.
Less time taken to
understand
requirement with
application smart
and quick tricks.
The benefit
obtained from
this task helps me
to be brisk and
specific in any
task enhancing
my quality at
work.
YES

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I want to strengthen
my communication
and expand contact
base. I want to
improve the
interpersonal skill
as well.
Greater circle in
personal life and
professional field.
More meetings,
responsive and
constructive contact
base.
More
communication
and daily touch
ups with known
people while
focusing more on
coming in contact
with newer people.
Persistence and
continued effort
are the only way
to consolidate the
outcome of better
communication.
NO

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15DEVELOPING MANAGER
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