Enterprise Leadership Executive Summary: Shangri-La Case Study

This report provides an executive summary and detailed analysis of enterprise leadership, organizational culture, and cultural diversity, using the Shangri-La Hotel as a case study. The report begins with an introduction to enterprise leadership and its importance in a globalized business environment, emphasizing the need for leaders to guide employees toward organizational goals. It then delves into the concept of organizational culture, defining it as shared values and beliefs that influence employee behavior, and discusses the importance of adopting a suitable organizational culture, such as the Person culture practiced by Shangri-La. The report highlights the role of democratic leadership in managing and changing organizational culture, along with the need for leaders to be flexible and knowledgeable about leadership frameworks. The report also addresses cultural diversity, defining it as the presence of individuals from different cultures and backgrounds within an organization. It emphasizes the importance of strategies to promote cultural diversity, including recognition, fairness, encouraging interaction, and promoting teamwork. The report concludes by summarizing the key findings and recommending that Shangri-La appoint efficient leaders who can effectively manage employees, adapt to organizational culture changes, and promote cultural diversity through various strategies.

ENTERPRISE
LEADERSHIP

EXECUTIVE SUMMARY
In the organization it is very important to have an efficient leader and the style adopted to
manage the employees. This will help them to lead towards the goals of the company. Moreover,
it is also important for the leader to take several measures to adopt organizational cultural and
diversity in the proper manner and manage the employees according to it.

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1. .................................................................................................................................................1
2...................................................................................................................................................2
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
In the globalisation, to become an efficient company it becomes important to lead the
employees towards the success of the organization. Further, enterprise leadership is determined
as the latest method for managing the employees in a proper manner (George and Rodger,
2010). The leaders encourages the staff members to focus on the target and achieve them to
benefit the company. Further, in this report a detailed study is made on Shangri-La hotel. The
report will include the nature of organizational culture and cultural diversity are determined and
the recommendations for adopting the leadership style to manage it efficiently.
TASK 1
1.
Organizational culture refers to the shared assumptions, beliefs, values etc. of the people
which highly determines how they will behave in the organization. Further, these shared values
are the crucial factors which have a great influence on the employees in the company as they act,
perform and dress according to these values. As, in an organization there are large number of
employees which are of different religions and are having with different beliefs and values. So it
is crucial for the company to adopt with the best organizational culture (Herman, 2011).
Moreover, to give an importance to every individual's values, organization adopt with culture
which satisfies the people to a greater extent. Further,Shangri-La practise with Person culture at
there workplace. Under this, the managers ensure that all the employees are given with equal
rights and opportunities so that no act of discrimination is followed in the company. This help to
benefit all the staff members as there beliefs, religion etc. are valued and they are provided with
greater assistance. It is also important for the firm to manage with the organizational culture in
an efficient manner so as to reduce with the frequency of conflicts occurred at the workplace.
Thus, it becomes the responsibility of the company to adopt with the efficient leadership style
which may assist in leading the employees towards the success of the firm (Wooten And et.al.,
2012).
Moreover, it becomes the duty of the leader to ensure that all the shared values of the
person are considered and respect them so that they do not hurt there sentiments. Further,
leadership style must be dynamic in nature as the company must adopt with the most suitable one
which is appropriate for the current situation. This will give with the best results for the
1

company. Thus, to manage or change the organizational culture in Shangri-La, they must adopt
with the democratic leadership style to make the employees adopt the culture in an efficient
manner. This style provides with the rights to the staff members to determine with there
problems and take active participation in the activities of the company (Zhang and Liu, 2010).
Further, an efficient leader must be flexible enough to fit with the specific situation in an
efficient manner. Thus, for this, a leader must have a thorough knowledge about the leadership
framework and styles so that they can manage the employees properly. It is evaluated that if the
leader is friendly with the staff members, it will help to make the decisions more efficiently
which benefit both the parties company as well as the employees. Moreover, the sentiments of
every person must be considered by the leaders so that they feel motivated and work with higher
efficiency. Moreover, if the culture of the company is been changed than it becomes the duty of
the leader to take it in a positive manner and adopt with the style which can assist in managing
the employees in an efficient manner. They must lead them with proper assistance so that they
can perform the task in the best possible manner (Weidenfeller, 2012). Thus the leader must
listen to the problems and requests of the every employee and give the best solutions for it so that
they can be satisfied to a greater extent. Moreover, the leader must mould with its activities as
per the situations at the present time. Further, it is highly recommended that the organization
must appoint with efficient leader which can lead the employees towards the goals of the firm.
Moreover, they will also provide with greater assistance to manage or change the organizational
culture by ensuring that every individuals beliefs and values are been considered.
2.
Cultural diversity refers to people working in a particular organization with different
cultures and societies. Under the cultural diversity it mainly takes into account the religion,
language, sexual orientation, race, age and ethnicity. As in the company there are people of
different religion so the company must ensure with cultural diversity in the organization. It
means that they musty not practise with any type of discrimination in terms of caste, creed,
religion etc. for appointing the person in the organization (Shao, Feng and Liu, 2012). Thus, they
must not take any biased decision in the company in respect to provide with the opportunities
and rights to the employees. Thus, it been evaluated that the companies started with embracing
with corporate diversity in 2000 so as to provide with equal chance to every individual. Thus,
Shangri-La must ensure the leadership style which will promote the cultural diversity in the
2

company. Further, the leaders must adopt with the following strategies to ensure that there is no
barrier which may assist I dealing with the cultural diversity at the workplace:
 Recognition- As its is evaluated that the people in the organization are all different from
each other whether it is in terms of physical, generational and cultural. Thus it becomes
the duty of the leader to celebrate with these differences rather than segregating them.
This will encourage the people to show with there individualities and all other can enjoy
with them. For example, the leader must organize to celebrate with all the festivals in the
company so that all can take part an enjoy others festivals (Managing Diversity At
Workplace. 2015).
 Fairness- It is also important for the leader to provide with fair decisions and
opportunities to all the employees irrespective of there religion, caste, creed etc. This will
help to motivate the employees to stay in the company for longer period of time.
Moreover, the leader must take care of the sentiments of the person to make them
comfortable in the company. For example, the leader must not fix with the meeting on the
day of festival of the person. This will make them happy and become more efficient
towards completing there work.
 Encourage interaction- An efficient leader must practise with forming teams so that it
increases the interaction level among the employees which help to reduce the conflict
situation in the company. Further, it will also help the people to know about each other
culture and they will respect them (Rice, 2013). This will also reduce with the people
working in isolation which mainly results in high employment turnover.
 Promote teamwork- It is also important for the team leader to encourage teamwork
workings as it will help them to connect all people with each other and perform the task
with greater efficiency (Shao, Feng and Liu, 2012).
CONCLUSION
From the above report it can be concluded that Shangri-La must have an efficient leader
which may help them to lead the employees in an efficient manner. Further, for adopting change
or managing with the organizational culture the leader must adopt with efficient style which may
help to manage the employees in a proper manner. Moreover, leader must also promote cultural
diversity in the organization by adopting with several strategies in an effective manner.
3

REFERENCES
Journals and Books
George, J. A. and Rodger, J. A., 2010. Smart data: enterprise performance optimization strategy
(Vol. 71). John Wiley & Sons.
Herman, R. D., 2011. The Jossey-Bass handbook of nonprofit leadership and management. John
Wiley & Sons.
Rice, A. L., 2013. The enterprise and its environment: A system theory of management
organization (Vol. 10). Routledge.
Shao, Z., Feng, Y. and Liu, L., 2012. The mediating effect of organizational culture and
knowledge sharing on transformational leadership and Enterprise Resource Planning
systems success: An empirical study in China. Computers in Human Behavior. 28(6).
pp.2400-2413.
Weidenfeller, N. K., 2012. Breaking through the glass wall: the experience of being a woman
enterprise leader. Human Resource Development International. 15(3). pp.365-374.
Wooten, B. M. And et.al., 2012. Peer leadership in the cocurriculum: Turning campus activities
into an educationally purposeful enterprise. New Directions for Higher Education.
2012(157). pp.45-58.
Zhang, J. and Liu, Y., 2010. Organizational climate and its effects on organizational variables:
An empirical study. International Journal of Psychological Studies. 2(2). p.189.
Online
Managing Diversity At Workplace. 2015. [Online]. Available through:
<http://www.diversityresources.com/managing-cultural-diversity-in-the-workplace/>.
[Accessed on 6th December 2017].