Chris Peterson at DSS Consulting: Teamwork and Management Concepts

This case study examines Chris Peterson's role at DSS Consulting, focusing on team building and management strategies. The analysis explores how Peterson's team overcame challenges, maintained motivation, and achieved objectives. It delves into the application of various management concepts to address issues such as restructuring, dissatisfaction, and anxiety among team members. The study highlights the importance of effective communication, clear roles, and a flexible work culture in fostering a productive and efficient team. The case study concludes by emphasizing the significance of motivating team members and aligning their efforts with organizational goals for enhanced productivity and success. The report also references relevant books and journals to support its findings.

The case study Chris
Peterson at DSS
Consulting

Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Learning from team building and effective team work from the case study...............................3
Management concepts used to solve the issue.............................................................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Teamwork is generally understood as the willingness of a group of people to work together
to achieve a common aim. Present study will lay emphasis on the case study of Chris Peterson
and DSS consulting. Report will provide the learning from team building and benefits of
effective team work. It will also discuss the management concepts related to the key issues.
MAIN BODY
Learning from team building and effective team work from the case study
It has been analyzed from the case study that in order to achieve the objective, the team
must have better skills and abilities. It is really necessary to avoid the conflicts in the team. In
order t build the team it is really necessary to get the support from management staff. It has been
analyzed that Chris team was unable to get the support, so they have to perform the technical
work on their own. Team can only be effective when the members of the group ar being
completely motivated and satisfied. Chris was continuously involved in increasing the
satisfaction level of team members by bringing out the most innovative and effective change.
Chris in order to increase the productivity aspects of team has launched cross functional
teams. Responsibilities of the team members have been clearly defined to them. This has assisted
Chris in building up an effective team. It has also been analyzed that this cross functional team
was responsible for marketing and delivering the services to the district within a particular
geographical region. All these efforts by Chris will help her in increasing effectiveness of team
and building up her team effectively (Canton, 2019). Team also provided the new consultancy
services as per the needs of districts. Team can only work efficiently when they are aware about
the needs and demands of their consumers. This feature can help in development of team and
achieving objectives. It was also analyzed that cross functional team will also assist them in
reducing the functional silos. It has also been analyzed from the case study that in order to
enhance the efficiency of work which has been done in team Effective team has been built up by
Chris through overcoming the concerns face by team. This has assisted her in making team more
productive and efficient. The team was really attentive to achieve their goals and objectives (Hitt
Ireland and Hoskisson, 2016).
Management concepts used to solve the issue
The team while working towards the achieving of their objective has faced various issues.
The restructuring of the firm has made the team members anxious and created dis-satisfaction

among the team members. Chris has made use of various management concepts so that this
problem which has been faced by the team members can reduced. She tried to keep her team
motivated. It has been analyzed that in order to reduce the problem management decisions were
being passed on to the new leaders so that the innovative and creative solutions can be gained by
brain-storming the mind (Rothaermel, 2016). They oriented a negotiation group so that company
can become diverse easily. In order to solve the issues of the team Chris also changed the
management structure. It has been analyzed that DSS consulting has changed their structure from
functional to hybrid. It has also been evaluated that specialized training was been provided to the
cross functional team in order to keep them motivated.
Chris has an idea that changing the structure will make more employees anxious
ambiguous so in order to overcome this situation Meg and Chris provided the team members
with flexible culture. This has assisted them in encouraging employees to their company. It has
also been analyzed that Chris has appointed and recruited team members who have high level of
skills and abilities so that their goals and objectives can be achieved. Some team members also
felt like there was adverse impact of politics in the company. So in order to remove the situation
like this Meg decided to work back in IT projects. In this case study the classical approach of
management has been used to solve the issues. The role and responsibility of each member has
been defined clearly to increase effectiveness of team.
CONCLUSION
From the above study it has been summarised that team can be built effectively by
motivating and satisfying the consumers. This has assisted them in achieving goals and
objectives. It has also supported company in enhancing the productivity.

REFERENCES
Books and Journals
Rothaermel, F.T., 2016. Strategic management: concepts (Vol. 2). McGraw-Hill Education.
Canton, L.G., 2019. Emergency management: Concepts and strategies for effective programs.
John Wiley & Sons.
Hitt, M.A., Ireland, R.D. and Hoskisson, R.E., 2016. Strategic management: Concepts and
cases: Competitiveness and globalization. Cengage Learning.

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