Leadership Effectiveness on Performance within Retail Industry

This research project investigates the effectiveness of leadership on employee and business performance within the retail industry, using Argos as a case study. The study identifies the conceptual framework of leadership, determines the leadership strategies adopted by Argos, discerns the impact of effective leadership, and examines the challenges faced in the absence of leadership. The research employs a qualitative approach, utilizing secondary data to explore leadership strategies, including fostering diversity and ensuring clarity of vision. The findings highlight the importance of leadership in enhancing employee performance, promoting transparency, and mitigating challenges such as poor communication and lack of motivation. The research concludes with recommendations for organizations to cultivate effective leadership practices to improve overall business outcomes. Desklib provides access to this and other solved assignments.

Research Project
(Secondary Research)

TITLE: EFFECTIVENESS OF LEADERSHIP ON THE EMPLOYEE AND BUSINESS
PERFORMANCE WITHIN RETAIL INDUSTRY........................................................................2
CHAPTER 1: INTRODUCTION....................................................................................................2
CHAPTER 2: LITERATURE REVIEW(900)................................................................................3
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................5
CHAPTER 4: ANALYSIS AND DISCUSSION(700)...................................................................8
Theme 1 Highlight Conceptual framework of leadership used within an organisation.........8
Theme 2 Explain the leadership strategies applied by Argos to influence the business
operations and guide workforce.............................................................................................9
Theme 3 Anticipate the impact of effective leadership on respected organisation business and
employee performance.........................................................................................................11
Theme 4 Evaluate the challenges which could be raise within the workplace of respected
company due to absence of leadership.................................................................................12
CHAPTER 5: CONCLUSION (150).............................................................................................12
CHAPTER 6: RECOMMENDATION..........................................................................................13
REFERENCES..............................................................................................................................14
APPENDICES ..............................................................................................................................16
Appendix 1: Research Proposal............................................................................................16
Unit 11 Research Project (RQF) L5...............................................................................................17
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TITLE: EFFECTIVENESS OF LEADERSHIP ON THE EMPLOYEE AND BUSINESS
PERFORMANCE WITHIN RETAIL INDUSTRY
CHAPTER 1: INTRODUCTION
Research Aim: To identify the effectiveness of leadership on the employee and business
performance. A study on Argos.
Research Objectives:
 To identify the conceptual framework of leadership within an organisation
 To determine the leadership strategies adopted by Argos to manage business operations
and guide workforce To discern the impact of effective leadership on the business and employee performance
within Argos
 To examine the challenges that could be faced by Argos in the absence of leadership
within the workplace
Research Questions:
1.What is the conceptual framework of leadership within an organisation?
2. What are the leadership strategies adopted by Argos to manage business operations and
guide workforce?
3. How effective leadership has an impact on the business and employee performance within
Argos?
4. What are the challenges that could be faced by Argos in the absence of leadership within
the workplace?
Research Rationale:
 The main reason of conducting this mentioned research is to highlights the importance of
leadership at workplace. This research will evaluate the various practices that adopted by
the leader to direct an organisation resources more strategically and efficiently.
 This research will highlight the various traits of leadership that impact the organisation
culture. Various framework of leadership will be determined in relation with the
organisation consent. The research will highlight the various strategies that implied by
the respected organisation in their workplace. It will also evaluate the effectiveness of
leadership that plays a vital role in embracing the employee performance regard to the
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company's aim. The research will also evaluate the challenges that could be faced by the
organisation in the absence of leadership. This research will enhance my individual research skills that would be beneficial for my
personal and professorial career. It includes the critical analysis, planning and scheduling,
data collection, critical thinking as well as report writing. These skills will Assist me
towards perform the future task more efficiently. By these skills I can easily collect the
informational resources that can assist me in finding the effective solution regard to the
assigned problems.
Research Significance:
CHAPTER 2: LITERATURE REVIEW
conceptual framework of leadership within an organisation?
(According to the Kristine Moe, 2021) leadership is the ability that used by the leaders in order
to lead the group of individual towards a specific goal or objective. In relation to this the
mentioned individual plays a vital role in order to fulfil the organisation requirement by
performing the effective functions towards achieving the goal. An effective leader is holds
several essential skills such as,
 They have the better understanding of skills through which they identified the company
strength and strategically aligned them with company mission.
 Develops the efficient strategic plan that solely focuses on organisation core mission.
 Implement the goal in the organisation and distributes the tasks according to the core
strengths of each team members. The timelines are established to achieve these goals on
time.
 Predict possible challenges that arises in the completion of derived goals.
 All these challenges are eliminating by creating the innovative practises.
 Effective Communicating with employees in order to get the real status of aligned task.
All the above skills clearly showed the leaders expertise, growth mind-set and emotional
intelligence. They motivate the employee by evolving their efficiency. A leader is work as a
mirror for team, as they identify the barriers that impacting the team performance and provides
the dedicated solutions in order to enhance their performance. They developed the growth Mind-
set in the team members through their motivational skills as well as also shares the ethics and
organization values in between the employee's
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What are the leadership strategies adopted by Argos to manage business operations and guide
workforce?
(According to the sheep hymen, 2021) Argos performed the various dedicated strategies
leadership strategies in the organization functions. These leadership strategies succour the
respected company towards focusing on aligned goals as well as manage the operational
functions more efficiently. These leadership strategies craft the detailed vision of company
expectation that helps them to guide the employee. In relation to this below are the highlights
of some leadership skills that used by the mentioned organisation in their operational
functions;
 Developed diversity within the workplace- The mentioned organisation developed the
diverse working culture at their workplace. They built the diverse team that incorporates
the people from different culture and background. It creates the adaptive environment
where company benefited with different point of views.
 Clarity of vision- One of the main reason of project failure in the organization occurs
due to lack of understanding in between the management. An effective leader takes the
responsibility to clearly communicate with their workforce towards delivering the better
understanding of task. In instance the respected organisation complies the discussed
strategy at their workplace in order to create the crystal clear thoughts in regard to their
derived visions.
How effective leadership has an impact on the business and employee performance within
Argos?
Business leaders plays a significant role in organisation functions as they used the
dedicated leadership style to evolve the employee performance. In relation to this the respected
organisation used the combination of leadership style in their operational functions in order to
eliminate the complexity from task. They built the trust at workplace that succours in stimulate
the employee performance. Autocratic approach, democratic approach as well as participative
approach are some example of leadership style through which the respected company guide and
delegate the task according to individual skills.
challenges use to absence of leadership (According to the Richard van Hooijdonk, 2019) an
effective leader succours the company in order you achieve their goal more effectively. The
leaders have the direct influence on workforce. By their profound skills they assist the workplace
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by eliminating the challenges as well as evoke the innovation in order to embrace the employee
full potential. The respected organisation leader creates the culture of transparency at the
workplace that empower the employee to openly elaborate the issues that impacting their
credibility. These feedbacks were resolved by leader to embrace their performance. Through the
transparency they developed the collaboration culture that creates the efficient workplace culture.
The reason being, in transparent work employees not afraid to express their thoughts that
ultimately creates the less stressful working environment that encourage the employee creativity
(How good leadership can impact employees' Innovative behaviour, 2019).
challenges use to absence of leadership
Challenges that could be faced by Argos in the absence of leadership within the workplace?
(According to the Nicky LA Marco, 2019) In the absence of leadership the respected
company can fraught with challenges. These challenges could be absence of clear direction,
alignment of different personality towards common goal as well as poor communication and
feedback process. All these challenges are one of the major issues that can be raised due
absence of leadership (The 5 Most Common Problems of Organizations,2019).
(According to jean, 2020) the absence of leadership can cause the negative impact on
the respected company business operations. Such as loss of motivation, poor sales
performance, lack of transparency, mismanaged resource as well as poor work culture. These
mentioned factors creates the complexity in the operational task as well as also impact the
employee performance. Low productivity in the operations means missed target and the
operational cost will also increase due increase in time period. The negative working
environment will create due to absence of leadership which means workers credibility will
decline. Hence, low morale in workplace means low productivity (6 Ways Poor Leadership
Impacts Your Business, 2020).
CHAPTER 3: RESEARCH METHODOLOGY
A research methodology is known as the systematic plan that consider in conducting the
research. It is the inclusion of qualitative and quantitative research methods that used for data
collection, analysis and interpretation. In regard to this are the discussion of these steps which
adopted in performing the research.
Research philosophy: The research philosophy is the method that opt by the researcher in order
to gather the reliable and informative data according to the specific research. The mentioned
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research philosophy comprise positivism and interpretivism philosophies that employ for
collection of specific data. According to the provided research topic, interpretivism has been
taken into consideration. The reason being for choosing the mentioned philosophy is to gain the
Valid meaning responses. It helps in interpretation of human behaviour that links with their
actions. The reason for not selecting the positivism method in this mentioned research because it
is designed for collecting the quantitative result which is not suitable according to the research.
Research Approach: Research Approach is the inclusion of plans and procedure that determine
the various broad assumptions. The mentioned approach is adopts by researcher in order to
interpret and analysis the data according to the research topic. Inductive and deductive are the
two types of approaches that indulged with the respected search.
The inductive approach has been considered in the mentioned research because, it moves
the specific observation into a broad generalization. It helps in developing the dedicated theory.
The reason being for not selecting the deductive method in the research because the result
of deductive method heavily relies on the initial premises. Therefore, one incorrect premises can
manipulate further result.
Research Choice: In order to perform the mentioned research even more further the researcher
need to choose right choice of method according to the assign research. The correct research
method assist the researcher to perform the qualitative research. The research choice based on
qualitative and quantitative method in which qualitative method has been taken into
consideration.
The purpose for selecting qualitative method in this research is it develop the better
understanding of human behaviour, that helps in evaluating the way people think. In regard to
this, it is also suitable according to the research topic.
The reason for not using the quantitative method, because it used in interpretation of
numerical data which is not necessary for this research.
Research Design: Research design is the combination of methods and techniques that are
indulged in a determined framework. These framework assist the researcher in order to select the
suitable theory according to their research necessity. Some of the common research design that
used under the research methodology are exploratory and descriptive.
The exploratory research design has been taken into this mentioned research. One of the
foremost reason for selecting the exploratory research is that it investigates the research
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questionnaires in depth as well as it also denote with interpretive research which is suitable for
the conducted research.
The purpose of not using the descriptive research as it not analyse the causes of
occurrence. Hence, it not justified the reason of certain phenomenon.
Data Collection: Data collection refers to the determined procedure that assist the researcher in
order to gather and measure the information according to the research requirement. In relation to
this the mentioned methodology is the inclusion of two data methods which is primary and
secondary.
In this mentioned research secondary data has been taken into the account. By using the
secondary data method vast number of informations could be collected. These data helps in
creates the detailed and better result. It is also time and money saving.
The primary data collection is not used in this mentioned research because it consumes
lot of time and effort as well as it not cost inefficient.
Time Horizon: Time horizon refers to the time frame that used by the researcher in conducting
the research. Researcher use the two types of time horizons in executing the observation. Cross
sectional and longitudinal are the types of time horizons.
Cross sectional data has been used in the mentioned research. The reason being it helps in
collecting the vast number of information more quickly which is beneficial in secondary
research. On contrary, the longitudinal data took huge amount of time as well as it requires the
large sample sizes.
Data Analysis: Data analysis is determined as a process of presenting accurate and reliable data
with consideration of various aspects in order to achieve desired result. There are various types
of data analysis methods that could be used for analysis of acquired information of data which
includes content, thematic, statistical, etc. The data analysis tool for this research is thematic
analysis as it facilitates in analysis of qualitative data. Hence, other data analysis method are
eliminated as they are associated with analysis of quantitative research.
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CHAPTER 4: ANALYSIS AND DISCUSSION
Theme 1 Highlight Conceptual framework of leadership used within an organisation
From the analysis of above sources information that gathered by performing the
secondary sources in literature review, it is clearly stated that leadership framework plays a vital
role in operating and managing the organisation function more efficiently.
Illustration 1: Leadership Models: The Theory and the Practice
(source: Leadership Models: The Theory and the Practice, 20
https://sergiocaredda.eu/organisation/leadership-models-the-theory-and-the-practice/)
Interpretation: From the evaluation of above graphical representation it has been extracted that
by crafting the adaptive leadership frameworkchallanges ue to absence of leaderahip
organisation get the number of Benefits which include execution to organisation strategy more
effectively, all the operations that perform in the organisation have the clarity of actions, enhance
the employee credibility as well as teamwork, develops the authentic and consistent working
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environment through which they from the high trust environment. In regard to this effective
leadership frameworks determines all the operational area of organisation to eliminate the
barrier. Manager aligns the organisation as well as manage all the complexity of operations to
provide the optimum result.
Theme 2 Explain the leadership strategies applied by Argos to influence the business operations
and guide workforce
From the analysis of above sources that extracted with the use of secondary research, it is
analysed that leadership strategies facilitate the organisation visualize, plan as well as make the
optimum use of resources according the organisation goals. It assist the organisation to bring the
best abilities of their workforce through motivating them and provides the clarity of vision in
the workplace by eliminating their issues. From the above graphical representation it is stated
that an effective leader follows the efficient leadership strategies in the organisations. The
mentioned company leader define and clearly communicate with their employee in order to paint
the organisation future image in the employees mind. The respected firm uses the visionary
strategy that assist them in order to brings the team to work together on a common goal. By such
mentioned practice they guide their workforce and enhanced their productivity through
elimination of barriers. Through the affiliated strategies they recognise the conflicts at the
workplace and solved them through the collaboration. They developed the positive relationship
within the team by prioritizing their employee.
Theme 3 Anticipate the impact of effective leadership on respected organisation business and
employee performance
From the analysis of above sources information that gathered by performing the
secondary sources in literature review, the respected company follows the effective leadership
practices in their operations through which they built the trust and resolve the complexity from
the business operations.
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Effective leadership
(Source: Leaders: Their Role and Impact on Business, 2019)
The above mentioned graphical chart showing the different segment of leader. By the
dedicated effort of leader in the organisation functions company can doubled up their profit as
well as vice versa. The respected company manager analyses the company environment to
understand the company actual performance. They analyse the market and collect the reliable
data to redefine business goals. They strongly communicate with its workforce to define the
organisation functions. The respected company follows the culture of transparency in which any
employee can openly] tells about the problems or issues that facing by them. Hence, thorough
such process the mentioned company manager eliminates the unnecessary traits from the
organisation function. Therefore, these traits embraced the employee productivity as well also
motivated them towards deploying extra efforts for company goal.
https://www.cleverism.com/leaders-their-role-and-impact-on-business/
Theme 4 Evaluate the challenges which could be raise within the workplace of respected
company due to absence of leadership
From the examination of above sources information that gathered by performing the
secondary sources in literature review, the respected company can face the number of challenges
in their operational functions due to the absence of leadership in the organisation functions. Lack
of coordination, decreasing in the employee productivity as well as mismanagement of resources.
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According to jean, (2020), the absence of leadership impacts the organisation functions
adversely. The respected company can face the number of issues in their operational functions
such as lack of motivation at workplace which decrease the company productivity and outcome.
Another challenge that can raise is conflicts between the team while working on the common
goals. Due to absence of leadership company will be not able to solves such conflicts
significantly that will ultimately create the low performance issues such as shifting in target
deadlines, poor sales performance etc. (6 Ways Poor Leadership Impacts Your Business, 2020).
CHAPTER 5: CONCLUSION
From the above mentioned information it is clearly stated that leadership plays a foremost
important role in the organisation functions. It embraces the employee performance through
which respected company goals were effectively attained on a specific timeline. The mentioned
organisation used the number of leadership strategies that evaluated in the above discussion. One
result it succoured the mentioned organisation in order to improve their employee performance
and motivated them towards achieving the organisation goal. Autocratic approach, democratic
approach as well as participative approach leadership used by the respected firm to guide and
delegate the task according to individual skills. In the above discussion, some challenges were
also deployed which could be arise in the absence of leadership. Degradation in employee
performance, workplace conflicts, low productivity, increase in operational cost etc. These issues
clearly highlight the importance of leadership for the employee and company operations.
CHAPTER 6: RECOMMENDATION
According to the above mentioned research it has been observed that leadership is a vital
management function that facilitate the organisation functions in the achievement of goals. As
seen in the research the respected organisation already adopted various efficient leadership
practices in their organisation functions that assisting them in fulfilling their business goal. But,
the below the given recommendation can help the respected company in improvising their
business functions even more;
 Argos perform their functions in the highly competitive market. Hence, it is essential
for the respective company to put more extra efforts towards the market research in
order to understand the customer preference, competitive environment. Therefore,
through the surveys, and customer observation the respected company can get the
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