Analyzing Leadership Effectiveness on Business Performance at Argos

This report investigates the effectiveness of leadership on employee and business performance within the retail industry, focusing on a case study of Argos, a prominent British retailer. It identifies the conceptual framework of leadership, explores leadership strategies adopted by Argos, discerns the impact of effective leadership on business and employee performance, and examines challenges faced in the absence of leadership. The research employs an interpretivism philosophy, an inductive approach, a mono method research choice, and a focus group research strategy, utilizing both primary data from focus groups and secondary data from literature reviews to provide a comprehensive analysis of leadership's role in organizational success. Desklib provides access to this and other solved assignments for students.

Focus Group Proposal

Table of Contents
RESEARCH TOPIC........................................................................................................................3
INTRODUCTION ..........................................................................................................................3
About the topic............................................................................................................................3
About the organisation................................................................................................................3
Problem statement.......................................................................................................................3
Research aim...............................................................................................................................4
Research objectives.....................................................................................................................4
Research questions......................................................................................................................4
Research rationale.......................................................................................................................4
LITERATURE REVIEW ...............................................................................................................1
What is the conceptual framework of leadership within an organisation?.................................1
What are the leadership strategies adopted by Argos to manage business operations and guide
workforce?...................................................................................................................................1
How effective leadership has an impact on the business and employee performance within
Argos?.........................................................................................................................................1
What are the challenges that could be faced by Argos in the absence of leadership within the
workplace?..................................................................................................................................2
RESEARCH METHODOLOGY.....................................................................................................3
Research Philosophy...................................................................................................................3
Research approach......................................................................................................................3
Research Choice..........................................................................................................................3
Research Strategy........................................................................................................................3
Research Time Horizon...............................................................................................................4
Research Techniques and procedures.........................................................................................4
REFERENCES................................................................................................................................5

RESEARCH TOPIC
Effectiveness of leadership on the employee and business performance within retail
industry.
INTRODUCTION
About the topic
Leadership is defined as the process which is used within the organisation so that to
manage employees and to use their skills in such a manner that business objectives can be
attained. Leadership is one of the major element which helps the employee to acquire such
direction in which overall business objectives can be attained (Reb, Chaturvedi, Narayanan and
Kudesia, 2019). Leadership is helpful in providing direction to the employees and to manage
their working in the manner in which business objectives can be accomplished. In the context of
retail industry this is analysed that employees are treated as the prominent asset for the
organisation in which with the help of appropriate leadership this is imperative that to acquire
business prominence. Leaders are associated with using all the available resources in such
manner that optimal benefits can be attained and at the same time value can also be given to
employees (Ribeiro, Gomes and Kurian, 2018). The current report is associated with examining
effectiveness of leadership on the performance of the organisation and individual employees.
About the organisation
Argos is one of the prominent British retailer which is operating their business in Ireland
and UK. The company was acquired by Sainsbury's which is regarded as one of the major
retailer of UK. The company was established in the year of 1972 and managing their business in
selling of food retail products and variety of household item so that to increase ease for their
customers. Argos is the leading UK merchandise retailer offering more than 60000 products
using their website and apps. The company is having USP that the customer will shop online but
collect their product by store in physical manner.
Problem statement
The major problem within retail industry is that due to existence of huge competitors,
huge efforts are required to be made by the organisation in order to manage the competition and
to acquire sustainability into the market (Sihombing and et. al., 2018). In order to manage the
same leadership is one of the major element which is exerted by the organisation so that to

manage all the workings and to manage employees as well. This report is going to highlight such
aspects which are associated with developing employees and overall productivity and
performance within the organisation (Torlak and Kuzey, 2019).
Research aim
To identify the effectiveness of leadership on the employee and business performance: A
study on Argos
Research objectives
 To identify the conceptual framework of leadership within an organisation
 To determine the leadership strategies adopted by Argos to manage business operations
and guide workforce
 To discern the impact of effective leadership on the business and employee performance
within Argos
 To examine the challenges that could be faced by Argos in the absence of leadership
within the workplace
Research questions
 What is the conceptual framework of leadership within an organisation?
 What are the leadership strategies adopted by Argos to manage business operations and
guide workforce?
 How effective leadership has an impact on the business and employee performance
within Argos
 What are the challenges that could be faced by Argos in the absence of leadership within
the workplace?
Research rationale
The current research is related with examining the need and effectiveness of leadership
within an organisation for the motive of managing employees and their skills as well. Leaders
within the organisation is having role to provide direction to employees in such a manner that
overall business objectives can be attained (Vipraprastha, Sudja and Yuesti, 2018). The report is
related with dual perspective such as personal and professional. For personal perception this
research will assist the researcher in such a manner that various skills can be increased such as
communication skills, numeracy skills, research skills and many others. On the other hand, in

terms of professional perspective the research will develop various dimensions for the researcher
in which future researches can be managed in more appropriate manner (Wang and Guan, 2018).

LITERATURE REVIEW
What is the conceptual framework of leadership within an organisation?
As per the view of (Al Khajeh, 2018), leadership is one of the important aspect in an
organisation. It can be defined as the ability to influence the group of people or individual to
work in productive manner. In an organisation leadership involves guiding employee, boosting
their motivation as well as sometime taking tough decision which will help the company to attain
their objective in effective manner. There are some of the quality of leaders which helps them
become good leader some of them are self confidence, communication skill, attractive
personality, creative and innovation. Leadership is the art which helps in motivating people to act
in such a way which helps them to attain the common goal of both the organisation and
employee (Demir and Budur, 2019).
What are the leadership strategies adopted by Argos to manage business operations and guide
workforce?
According to (Fahlevi and et. al., 2019), Argos has adopted different leadership style to
manage their business operation and guide their workforce. Some of them are as follow;
Delegating and empowering: This is one of the best leadership strategy which they
adopted to manage their business operation. In this they delegate the management power to
subordinate in order to built trust among them. This will also helps them to boost the feeling of
belongingness among them. This also help the employee to feel that they are valuable for the
company to observe what quality they have (Guterresa, Armanu and Rofiaty, 2020).
Encourage recognition: Another strategy which is used by Argos is appreciation the best
performer and rewarding them in order to boost the dedication level among employee. This
strategy help employee to feel valuable and motivate them to work productively.
How effective leadership has an impact on the business and employee performance within
Argos?
As per the view of (Jaleha and Machuki, 2018), effective leadership has an positive
impact on the performance of business and employee in Argos. The foremost impact is on higher
productivity of the organisation, leader guide the employee to use proper tool and technique so
that they can work with more dedication and energy which helps in producing the goods and
service in higher way. Another impact is building an working environment which is more
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creative and innovative in their working which will help them to gain competitive edge. Some
other impact is improving brand image, enhance job retention etc (Maamari and Saheb, 2018).
What are the challenges that could be faced by Argos in the absence of leadership within the
workplace?
According to the view of (PANCASILA, HARYONO and SULISTYO, 2020), in absence
of leadership Argos will face so many challenge which will directly impact their overall
performance. The first issue they will be encounter is lack of employee motivation. This will
impact the productivity level as workforce will work with lower dedication and energy. Next is
more employee turnover and burnout because they will not feel satisfy with their job and start
leaving the organisation. There will be more conflict between the team member as employee
behaviour and attitude will be create chaos between the team member (Razak, Sarpan and
Ramlan, 2018).
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RESEARCH METHODOLOGY
Research Philosophy
Research philosophy is defined as the type of research methodology which has the
following three aspects such as positive and realism and Interpretivism. The current research
uses the Interpretivism type of research philosophy. The reason being is that the research
undertaken is based on the qualitative content which is observed from the case studies and also
from the several theories and models. This includes the real time opinions of the expertise as
well. That is why Interpretivism is used in the current research (Snyder, 2019).
Research approach
Research approach is defined as the type of research methodology which has the
following three aspects such as deductive and abduction and inductive. The current research uses
the inductive type of research approach. The reason being is that the research undertaken is based
on the real time situation of the organization which they are facing and how they are using the
strategies for mitigation. This involves the actual time sentiments of the expertise as well. That is
why inductive is used in the current research.
Research Choice
Research choice is defined as the type of research methodology which has the following
three aspects such as mono method and mixed method and multi method. The current research
uses the mono method type of research choice. The reason being is that the research undertaken
is based only on the qualitative content and it is represented in the form of literature reviews.
That is why mono method as qualitative form is used in the current research (Cr, 2020).
Research Strategy
Research strategy is defined as the type of research methodology which has the following
eight aspects such as experiment and survey and archival research along with the case study and
ethnography which is followed by the action research and grounded theory and focus groups.
The current research uses the focus group type of research strategy. The reason being is that the
research undertaken is based on the collection of data with helps of group of people who will
perform the brainstorming process regarding the research topic and finds out the conclusion
accordingly. This conclusion is used as the information used in the research. That is why focus
group is used in the current research.
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Research Time Horizon
Research time horizon is defined as the type of research methodology which has the
following two aspects such as cross sectional and longitudinal. The current research uses the
cross sectional type of research time horizon. The reason being is that the research undertaken is
based on the short time period rather than long time duration (Pandey and Pandey, 2021).
Research Techniques and procedures
Research techniques and procedures is defined as the type of research methodology
which has the following two aspects such as primary and secondary type of data collection. The
current research uses both the types of research techniques and procedures. Primary is used in the
form of focus groups which has the qualitative nature. Secondary is used in the form of literature
review using the books and journals written by well known authors.
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REFERENCES
Books and Journals
Cr, K., 2020. Research methodology methods and techniques.
PANCASILA, I., HARYONO, S. and SULISTYO, B.A., 2020. Effects of work motivation and
leadership toward work satisfaction and employee performance: Evidence from
Indonesia. The Journal of Asian Finance, Economics and Business, 7(6), pp.387-397.
Pandey, P. and Pandey, M.M., 2021. Research methodology tools and techniques. Bridge Center.
Razak, A., Sarpan, S. and Ramlan, R., 2018. Effect of leadership style, motivation and work
discipline on employee performance in PT. ABC Makassar. International Review of
Management and Marketing, 8(6), p.67.
Reb, J., Chaturvedi, S., Narayanan, J. and Kudesia, R.S., 2019. Leader mindfulness and
employee performance: A sequential mediation model of LMX quality, interpersonal
justice, and employee stress. Journal of Business Ethics, 160(3), pp.745-763.
Ribeiro, N., Gomes, D. and Kurian, S., 2018. Authentic leadership and performance: the
mediating role of employees’ affective commitment. Social Responsibility Journal.
Sihombing, S. and et. al., 2018. The effect of servant leadership on rewards, organizational
culture and its implication for employee’s performance. International Journal of Law
and Management.
Snyder, H., 2019. Literature review as a research methodology: An overview and
guidelines. Journal of business research, 104, pp.333-339.
Torlak, N.G. and Kuzey, C., 2019. Leadership, job satisfaction and performance links in private
education institutes of Pakistan. International Journal of Productivity and Performance
Management.
Vipraprastha, T., Sudja, I.N. and Yuesti, A., 2018. The Effect of Transformational Leadership
and Organizational Commitment to Employee Performance with Citizenship
Organization (OCB) Behavior as Intervening Variables (At PT Sarana Arga Gemeh
Amerta in Denpasar City). International Journal of Contemporary Research and
Review, 9(02), pp.20503-20518.
Wang, H. and Guan, B., 2018. The positive effect of authoritarian leadership on employee
performance: The moderating role of power distance. Frontiers in psychology, 9, p.357.
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