Report on Emotional Intelligence and Leadership in Business (BCOM101)

This report, focusing on Business Communication (BCOM101), delves into the significance of emotional intelligence in leadership. It highlights five key traits: self-awareness, awareness of others, listening skills, awareness of the emotional environment, and the ability to anticipate and react to others' reactions. The report emphasizes that emotional intelligence is crucial for leaders to manage their own emotions and those of their teams, fostering effective communication and building strong relationships. The analysis includes how leaders can use these traits to make better decisions, build trust, and create a positive work environment. The report also provides valuable insights into how leaders can proactively address potential crises and support their teams during challenging times, making emotional intelligence a cornerstone of successful leadership.

Business Communication
Unit Code: BCOM101
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Table of Contents
Introduction..........................................................................................................................................3
Five traits of emotional Intelligence....................................................................................................3
Self Awareness....................................................................................................................................3
Awareness of others.............................................................................................................................4
Listening skills.....................................................................................................................................4
Awareness of emotional environment.................................................................................................5
Spontaneous ability to anticipate reaction of others and react accordingly.........................................5
References:...............................................................................................................................................6
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Introduction
Emotional intelligence is such intelligence which can be able to control self emotion and the
emotion of others. This is a basic criterion for any leader as the leader has to work with his
team. The control over the emotion of team members is the basic feature of the leadership
quality which is depending upon different traits or features those are significance to prove
efficient management of emotional intelligence (Deutschendrof, 2014).
Five traits of emotional Intelligence
Self Awareness
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Fundamental of emotional intelligence is derived with the virtue of assessing self emotion.
This analysis is circulated with the awareness of self emotion with the trait of its cause with
the subsequent reaction of self related to that. This article is on the subject of leadership trait
on emotional intelligence which is mainly connected with the subordinate and the leader.
Hence, the first criterion of proving leadership through emotional intelligence is to be
conscious with the needs of self awareness. The leaders have to grow the skill to manage
their self emotions followed by allowing them for effective response to the demanding
situations which come as the course of action. This trait allows the leaders to control their
thought and emotion by judicious set of mind which can allow them to take right decision
which fits suitable as per situation. It is being observed that uncontrolled emotion on the part
of the leaders can only be responsible for severe damage to the interpersonal relationship with
subsequent creation enhanced mistrust within the team (Horrigan, 2011).
Awareness of others
Well equipped leaders always have higher level of awareness of emotional intelligence
related to other team members. This feature is highlighted on the points of emotional
awareness with cause of creation of those mental situations. This trait also features its
influence on the team members on personal level with different state of mind. This trait is
enabling the leader to conclude with right decision which is not shadowed with emotions,
rather than more practical approaches by going to the basic of the issue with the cause of such
condition which forces others to such reaction forced by emotion of others (Mindtools, 2016).
Listening skills
Listening to others is an important quality of a leader as leader has to take the decision to
strategize for accomplishment of objectives. At the same time, the leader has to get the job
done by his team. Hence, he has to be a patient listener, as listening to others can give him
proper direction for fixation of strategies. Ultimately the leader has to get the job done by the
team, and he should have the quality of patient hearing as this will give him the proud of
good leader. This is related emotion of giving proper importance to the person who is
speaking and this acknowledgment gives the person of properly heard. Even if the standard
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complaint of being given proper importance to the suggestions persists, people properly heard
about their thought can make the situation more acceptable for the team. Patient hearing can
connect the team members with the leader in deeper magnitude and this makes a leader more
acceptable by the team (Gleeson, 2015).
Awareness of emotional environment
Efficient leaders are more concerned about the proceedings of the team members though
individual communication. Through this step, they are in a position to understand the feelings
and the mental condition of the work ambience. This quality can make the leader to be
connected with the team members by identifying the factors which can influence the
deliverance of the employees. There are different odd situations like losing job, sudden loss
of colleagues through the incident of death or physical injury, spread out rumors of the
financial disturbances in the organization and different other factors are prevailing in every
work atmosphere which is instrumental to affect the emotional condition of the employees.
To have the feeling of protection by the employees through their leader is the foundation of
their dependency which can make the bonding between the leader and the team based upon
increased level of loyalty, trust and deliverance from the team members. Hence, the quality
of leadership demands to make the leader tuned with the emotions of their workplace with
effective communication to the team (Beard, 2012).
Spontaneous ability to anticipate reaction of others and react accordingly
Leaders with emotional intelligence proactively anticipate the reaction of the team members
and react instantly to avoid any subsequent damage which may cause due to unwanted
situations like closure of business, anticipatory layoffs or any such events with responding to
the team with upcoming events openly. To avoid any such situation of actual happening, the
leaders normally depend upon their social and emotional skills to help the team members
through the time of crisis (Deutschendrof, 2014).
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References:
Beard, M., 2012. 5 Main Components of Emotional Intelligence. [Online] Available at:
http://inspirebusinesssolutions.com/blog/5-main-components-of-emotional-intelligence [Accessed 17
August 2017].
Deutschendrof, H., 2014. 5 Crucial Emotional Intelligence Traits Of Highly Effective Leaders.
[Online] Available at: https://www.fastcompany.com/3031708/5-crucial-emotional-intelligence-traits-
of-highly-effective-leaders [Accessed 17 August 2017].
Gleeson, B., 2015. 5 Aspects of Emotional Intelligence Required for Effective Leadership. [Online]
Available at: https://www.inc.com/brent-gleeson/5-aspects-of-emotional-intelligence-required-for-
effective-leadership.html [Accessed 17 August 2017].
Horrigan, D., 2011. Characteristics of emotional intelligence. [Online] Available at:
https://www.cio.com.au/article/391355/characteristics_emotional_intelligence/ [Accessed 17 August
2017].
Mindtools, 2016. Emotional Intelligence in Leadership. [Online] Available at:
https://www.mindtools.com/pages/article/newLDR_45.htm [Accessed 17 August 2017].
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