The Role of Positive Leadership in Supporting Emotional Labour

This essay delves into the critical intersection of positive leadership and emotional labour, emphasizing the importance of leadership in creating a supportive environment for employees who manage their emotions as part of their job. It defines leadership as a process of influencing others to achieve objectives and highlights key leadership principles such as self-improvement, commitment, confidence, and communication. The essay also discusses emotional labour, where workers manage their feelings to meet job requirements, particularly in service-oriented roles. It provides examples of occupations that heavily rely on emotional labour, such as therapists, nurses, and health service workers. Furthermore, the essay outlines strategies that positive leaders can use to support emotional labour, including training programs, stress-coping mechanisms, and educational opportunities. By implementing these strategies, leaders can enhance employee wellbeing, improve productivity, and foster effective communication with customers, ultimately leading to a more positive and successful work environment. Desklib provides resources for students including similar essays and solved assignments.

The positive
leaders

Introduction: Leadership
Leadership is a process by which person
influence other people to achieve objective.
Leaders also direct the organization is such
a way that makes it more logical as well as
organized.
In this, a leader influences group of persons
in order to achieve some common goal.
By applying their leadership skills and
knowledge, it carries out this process.

 There are few leadership principles in
make the leaders effective.
 For a leader to know them, it is essential
to seek self-improvement. Self-
improvement is all about strengthening
the own attributes.

 In order to get the best results, leader
has to acquire some positive skills.
 Commitment, confidence, and
communication are some necessary
skills required in a positive leader.
 A positive leader has the skill of
persuading others to follow its
guidelines.

Positive leadership skills
required in a labour
 Communication is also one such essential
skill that is required in a positive leader.
 As a positive leader, it is essential to provide
the clarity regarding each and every aspect.
 There are various forms of communication,
which plays an essential role in the
organization. For a leader, all the forms of
communication are essential to know and do
effectively.

Emotional labour
 Emotional Labour is a process by which
labours manage their expressions as
well as feelings in order to fulfil the
requirement of a job.
 In this way, workers are required to
effectively manage their emotions while
interacting with the customers,
superiors, as well as co-workers.

 In today’s time, almost all the human being
is skilled in manipulating their emotions in
one or other way.
 In the service related field especially, where
the goals does not matter particularly.
However, in order to become successful,
one can really do is to learn how to attach
the proper emotion to each action that the
labour is performing to achieve desired
results.
 In most of the service department,
emotional labour creates a publicly
observable bodily as well as facial display.

 In many jobs, an emotional labour is
necessarily required to produce some
emotion in front of client or customer.
They are also bound to make some kind
of facial or voice contact with the public
in an effective way. It has been seen
that whenever a client headed in the
flight, emotional labour are always
required keeping a smile on their face
for the client warm welcome.

Examples of emotional labour
 Certain occupations especially require
the emotional labour to work in a proper
way.
 All these occupation mainly comes in
the service sector.
 These are therapists, nurses, physicians,
workers, health service workers and
protective service.

Strategies that positive leader
can use for emotional labour
 By using the effective strategies, a positive
leader can improve the wellbeing as well as
productivity of the emotional labour.
 Training can prove to be the best strategy for
the emotional labour in order to work effectively.
 Leader can provide the training program to
emotional labour for learning various skills. In
this training program, emotional labour can
learn the essential aspect for interacting
properly with the customers.

 It is true that individual coping strategy for
cope with the stress can differ from the
person to person.
 For coping up with the stress, leader can
suggest a conceptual framework for cope up
with the strategy.
 Coping resources refers to those resources
from which one can draw in order to cope up
with the emotional stress. There are two
essential abilities required to cope up with the
emotional stress. Therefore, leader can
provide the personal resources (Saito, Irving,
Packer and Solnet, 2015).

 By taking the training in proper manner,
employees come to know the effective
use of equipment’s. it is true that a well-
trained emotional labour can make the
effective utilization of skills as well as
abilities.