Analyzing Leadership and Employee Performance in UK Hospitality

This research project investigates the role of leadership in enhancing employee performance within the UK hospitality industry, specifically focusing on the Conrad London St. James Hotel. The introduction provides a background to the research topic and the chosen organization, highlighting the imp...Read More

Proposal and Ethics
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Table of Contents
Research title: Role of leadership in enhancing performance of employees within hospitality
industry of UK. A research project on Conrad London St. James Hotel.........................................1
INTRODUCTION...........................................................................................................................1
Background to Research Topic..............................................................................................1
Background to Research Organisation...................................................................................1
Research Rationale.................................................................................................................1
Research Aims and Objectives...............................................................................................2
Research Question(s)..............................................................................................................2
Research Methodology....................................................................................................................2
The research philosophy.........................................................................................................2
Research approach..................................................................................................................3
The Research design...............................................................................................................3
Choices of research method....................................................................................................3
Research Strategy and time frame..........................................................................................4
Data Collection and Data Analysis Techniques.....................................................................4
Sample Selection....................................................................................................................4
Ethical Consideration.......................................................................................................................4
Timescale.........................................................................................................................................5
Gantt Chart.............................................................................................................................5
Resources.........................................................................................................................................6
REFERENCES................................................................................................................................7

Research title: Role of leadership in enhancing performance of employees
within hospitality industry of UK. A research project on Conrad London
St. James Hotel
INTRODUCTION
Background to Research Topic
The concept of leadership can be defined as an art of motivating and influencing a group of
people to act in more efficient and viable manner towards achieving a set common goal, thus,
leadership forms out a vital part of every organisation that is required to propyl guide and direct
the workforce towards achievement and accomplishment of common organisational goals
(Altinay and et. al., 2019). Leadership is a vital and complex concept that consists of many
aspects and ways applied for motivating and influencing employees which consist of effective
communication, regular training and motivational programmes, providing regular perks and
performance based incentives along with developing better positive relationship with employees
(Buil, Martínez and Matute, 2019). Therefore, current investigation is undertaken to analyse
about the Role of leadership in enhancing performance of employees within hospitality industry
of UK.
Background to Research Organisation
The organisation selected for current investigation is Conrad London St. James Hotel
which is famous hotel situated at Westminster, London, United Kingdom. Many exclusive and
luxury facilitates are provided by this hotel to attract larger numbers of guests which consists of
Contemporary rooms feature free Wi-Fi, 42-inch flat-screen TVs and Nespresso machines along
with executive rooms and posh suits (Dodge and et. al., 2017).
Research Rationale
Selection of current research topic is rationale as it facilitates a better understanding about
the vital concept of leadership which is significant and important for business firms to have more
motivated and efficient workforce for better accomplishment of gaols. Beside this, current
investigation would also meet the educational and personal interest of researcher together with
leading improvement in knowledge and managerial skills.
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Research Aims and Objectives
The main aim associated with leading out current investigation is, “To evaluate about the
concept and theories of leadership along with analysing its role in enhancing performance of
employees within hospitality industry of UK”. A research project on Conrad London St. James
Hotel
Research objectives
The main research objectives that are associated with leading out current investigation
 To review about the need and importance of concept and theories of leaderships within a
business organisation.
 To determine the role of leadership in enhancing the performance of employees within
the Conrad London St. James Hotel.
 To identify some more effective leadership style and practises that ensures higher
performance and motivation level in employees of Conrad London St. James Hotel.
Research Question(s)
 What could be the main factors presenting the need and importance of concept and
theories of leaderships within a business organisation?
 How a vital role is leads out by leadership in enhancing the performance of employees
within the Conrad London St. James Hotel?
 What can be the some more effective leadership style and practises that ensures higher
performance and motivation level in employees of Conrad London St. James Hotel?
Research Methodology
This sections forms out to be vital part of any research project which provides information
about the approaches that would be used by a researcher to perform and carry out an
investigation in a better manner (Kim and et. al., 2018). A discussion about the proposed method
and approaches that would be used and applied for leading current investigation are provided
below along with valid justification and reasons for selecting theses research method:
The research philosophy
There are four main types of research philosophy comprises of positivism, realism,
interpretivism and pragmatism from which selection of one is made on the basis of study and
nature of investigation. With respect to current investigation based on analysing the role of
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leadership in enhancing the performance of employees, application of positivism philosophy is
seemed most suitable and appropriate as it facilitates a more systematic and practical form of
research method by the way of leading objective nature of study to have more specific results (Li
and et. al., 2018).
Research approach
Deductive and inductive are the two main sets of research approach which are used by a
researcher out of which deductive is applied with positivism form of philosophy whereas
inductive is utilised with interpretivism form of philosophy. With respect to current
investigation, utilisation of deductive approach would be made as it leads to better support and
align with positivism form of philosophy. Further, the justification for use of deductive approach
is also based on the reason that it lead to better scanning and testing of numeric form of data to
have more specific set of results.
The Research design
This section of research methodology provides an information about the overall strategy
that is chosen by a research to integrate all different aspects and components of a study. Mainly
there are four common set of research design consists of Descriptive, Correlational, Causal-
Comparative/Quasi-Experimental, and Experimental Research from which utilisation of
descriptive research would have been made for current investigation as it lead to a more accurate
and systematically description of research phenomenon and objective to have more effective
study (Luu, 2019).
Choices of research method
The quantitative and qualitative are two main forms and types of research method out of
which one is opted by a researcher as per the nature of study out of which use of quantitative
method support objective form of investigation where as qualitative leads to a more theoretical
and in-depth form of study. With respect to current investigation, utilisation of quantitative
method of research is proposed as it is more suitable and justifiable to undertake and conduct
current investigation in a more efficient and effective way. The justification for use of
quantitative method of research for current study is based on the fact that it leads to easy and fact
collection of data in numeric or statistical form that is easy to present and analysis with the help
of statistical table and pie charts (Uen and et. al., 2018). Apart from this, objective form of
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investigation also supports and leads out to a more specific and measurable form of results to
effectively met the set research objectives.
Research Strategy and time frame
Research strategy basically aim at providing an overall plan that would be applied by a
researcher for conducting a study comprises of planning, executing, and monitoring the study.
The main types and form of research strategy consists of action research, experimental research,
interviews, surveys and the case study out of which selection of survey strategy of research is
utilised for current investigation. Use of survey strategy is justifiable as it ensures better research
planning and also leads to effective collection of data from a larger number of participants with
the help of questionnaire.
Data Collection and Data Analysis Techniques
There are two main sources of data collection comprises of primary and secondary sources
of data collection out of which use of both primary and secondary sources of data collection is
being applied and used for current study. The reason and justification behind making use of
primary sources of data collection is based on the fact it provides most authentic and fisrt hand
data that is free from obsolesce (Yam, Raybould and Gordon, 2018). Further, justification behind
gathering secondary data is based on the fact that it facilitates base for investigation with the help
of past records and figure that ensures better framework for effective study.
Analysis of primary data collected with questionnaire would be made through making use
of pie charts and frequency table which ensures systematic presentation of collected raw facts.
Beside this, analysis of secondary data would have been made with the help systematic literature
review that ensures better analysis of information gathered from online articles and journals.
Sample Selection
Through making use of random mode of sampling, selection of 40 participants would be
made from the employees of Conrad London St. James Hotel.
Ethical Consideration
Access to the collected data is only provided to the researcher and tutor to maintain the
authenticity of work. Further, ethical issues related with maintaining the privacy and authenticity
of collected data would also be made. To meet the set ethical consideration, application of BERA
code of ethics would be made along with taking a prior consent and approval from all selected
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participants. Beside this, provisions of data protection act would also be applied to maintain the
safety and privacy of collected data in order to mitigate the all possible ethical issues.
Timescale
Gantt Chart
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Resources
The various forms of resources are used and applied for undertaking current investigation
which consist of financial resources, human resources along with sort of technical and statistical
resources. Financial resources are used to meet the overall cost and expenses of current research
which would be near around of 300 £ comprises of cost of transportation, data collection cost
and other analysis related with current study. Human resources is required as research
participants and team members for efficient data collection and performing the various tasks and
activities. Beside this, technical resources like computer, internet, etc. are also needed for storage
and collection of data along with statistical tool like pie carts and frequency table for better
analysis and presentation of data which makes it more feasible and viable study.
REFERENCES
Books and journal
Altinay, L. and et. al., 2019. How to facilitate hotel employees’ work engagement: The roles of
leader-member exchange, role overload and job security. International Journal of
Contemporary Hospitality Management, 31(3), pp.1525-1542.
Bligh, M.C., Kohles, J.C. and Yan, Q., 2018. Leading and learning to change: the role of
leadership style and mindset in error learning and organizational change. Journal of
Change Management, 18(2), pp.116-141.
Buil, I., Martínez, E. and Matute, J., 2019. Transformational leadership and employee
performance: The role of identification, engagement and proactive
personality. International Journal of Hospitality Management, 77, pp.64-75.
Chang, J.H. and Teng, C.C., 2017. Intrinsic or extrinsic motivations for hospitality employees’
creativity: The moderating role of organization-level regulatory focus. International
Journal of Hospitality Management, 60, pp.133-141.
Chen, T.J. and Wu, C.M., 2017. Improving the turnover intention of tourist hotel
employees. International Journal of Contemporary Hospitality Management.
Dodge, R. and et. al., 2017. The Role of Leadership in Innovation: A quantitative analysis of a
large data set examines the relationship between organizational culture, leadership
behaviors, and innovativeness. Research-Technology Management, 60(3), pp.22-29.
Jung, H.S. and Yoon, H.H., 2018. Improving frontline service employees' innovative behavior
using conflict management in the hospitality industry: The mediating role of
engagement. Tourism Management, 69, pp.498-507.
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Kim, H.L. and et. al., 2018. The effects of corporate social responsibility (CSR) on employee
well-being in the hospitality industry. International Journal of Contemporary Hospitality
Management.
Kim, M.S. and Koo, D.W., 2017. Linking LMX, engagement, innovative behavior, and job
performance in hotel employees. International Journal of Contemporary Hospitality
Management.
Kim, W.G., and et. al., 2020. Hotels’ environmental leadership and employees’ organizational
citizenship behavior. International Journal of Hospitality Management, 87, p.102375.
Li, W. and et. al., 2018. Organizational innovation: the role of leadership and organizational
culture. International Journal of Public Leadership.
Liang, T.L. and et. al., 2017. Transformational leadership and employee voices in the hospitality
industry. International Journal of Contemporary Hospitality Management.
Ling, Q., Liu, F. and Wu, X., 2017. Servant versus authentic leadership: Assessing effectiveness
in China’s hospitality industry. Cornell Hospitality Quarterly, 58(1), pp.53-68.
Luu, T.T., 2019. Building employees’ organizational citizenship behavior for the
environment. International Journal of Contemporary Hospitality Management.
Nazir, O. and Islam, J.U., 2017. Enhancing organizational commitment and employee
performance through employee engagement. South Asian Journal of Business Studies.
Uen, J.F. and et. al., 2018. Supervisory mentoring and newcomer innovation performance in the
hospitality industry. International Journal of Hospitality Management, 73, pp.93-101.
Yam, L., Raybould, M. and Gordon, R., 2018. Employment stability and retention in the
hospitality industry: Exploring the role of job embeddedness. Journal of Human
Resources in Hospitality & Tourism, 17(4), pp.445-464.
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