Impact of Leadership Styles on Job Satisfaction: Hilton Hotel UK Study

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This report, focusing on the impact of leadership styles on employee job satisfaction, presents a comprehensive analysis using Hilton Hotel UK as a case study. The study begins with an introduction outlining the research's aim, objectives, and significance, followed by a literature review that explores the concept of leadership, different leadership styles, and their association with job satisfaction. The research methodology chapter details the research philosophy, approach, design, data collection methods, and ethical considerations. The report then presents data analysis, including qualitative analysis, leading to conclusions and recommendations. The aim of this report is to assess the impact of different leadership styles on job satisfaction of employees. The research questions address the concept of leadership, varied leadership styles, the link between leadership and job satisfaction, and alternative leadership styles for enhancing employee satisfaction. The report is structured to provide a detailed overview of leadership's influence on employee satisfaction, offering valuable insights for both academics and professionals in the hospitality sector.
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LEADERSHIP &BUSINESS MANAGEMENT
(TOP-UP)
I confirm that no part of this coursework, except where clearly quoted and referenced,
has been copied from material belonging to any other person e.g. from a book, handout,
another student. I am aware that it is a breach of regulations to copy the work of another
without clear acknowledgement and that attempting to do so will render me liable to
disciplinary proceedings.
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ACKNOWLEDGEMENT
I would like to give my genuine thanks to my mentor who motivated me and guided my
through the dissertation. Due to his support in the overall study I am able to complete this
research more effectively. They raise my confidence level by answering about all my issues
faced by throughout the dissertation. Special thanks to all my family members as without
their support it would not have been a successful research.
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TABLE OF CONTENTS
CHAPTER- 1 INTRODUCTION ...................................................................................................4
1.1 Overview................................................................................................................................4
1.2 Rationale for the study...........................................................................................................4
1.3 Research Aim and Objectives................................................................................................5
Research question........................................................................................................................5
1.4 Significance of the study........................................................................................................5
1.5 Chapter structure....................................................................................................................6
CHAPTER- 2 LITERATURE REVIEW.........................................................................................7
2.1 Introduction............................................................................................................................7
2.2 Concept of leadership and its importance.............................................................................7
2.3 Different leadership styles.....................................................................................................9
2.4 Association between leadership style adopted and its impact on job satisfaction of
employees .................................................................................................................................11
CHAPTER- 3 RESEARCH METHODOLOGY ......................................................................13
3.1 Introduction..........................................................................................................................13
3.2 Research philosophy............................................................................................................13
3.3 Research approach ..............................................................................................................14
3.4 Research design...................................................................................................................14
3.5 Data collection.....................................................................................................................15
3.6 Sampling..............................................................................................................................15
3.7 Data analysis .......................................................................................................................16
3.8 Ethical consideration............................................................................................................16
3.9 Research limitation..............................................................................................................16
CHAPTER- 4 DATA ANALYSIS ...............................................................................................17
4.1 Introduction..........................................................................................................................17
4.2 Qualitative analysis..............................................................................................................17
CHAPTER- 5 CONCLUSION AND RECOMMENDATION ...................................................28
5.1 Conclusion...........................................................................................................................28
5.2 Recommendation ................................................................................................................28
REFERENCES..............................................................................................................................32
APPENDIX....................................................................................................................................35
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CHAPTER- 1 INTRODUCTION
Title: To assess the impact of different leadership styles on job satisfaction of employees: A
study on Hilton hotel UK.
1.1 Overview
In the present era there is immense need for the leaders who does not influence the
behavior but possess the ability to effectively work with the personnel in order to achieve the
desired outcomes in an effective manner. Leading a team or group is considered as the real skills
that takes greater amount of time, thought as well as dedication. Leadership is regarded as the
most studied aspects of the firm as it is one of the overarching topic which makes the difference
among the success as well as failure. There is greater importance for the organization to possess
stronger leadership style which can stimulate the performance of personnel to a greater extent
(Abualrub and Alghamdi, 2012). There is presence of organizations who face issues with respect
to poor innovation, low productivity as well as absence effectiveness in accomplishing the
targets related with the performance. Such issues takes place because of absence strategic
intervention with respect to particular kind of leadership to specific issue. Such problem to a
greater extent affects the job satisfaction among the employees. Thus it is important to carry out
investigation on the impact of several styles of leadership on the satisfaction related with the job.
A effective leader is considered as the one who makes creation of inspiring vision of the future.
Along with this it also includes providing motivation as well as inspiration to the individual in
order to get engaged with the vision (Avey and et. al., 2011). Moreover leader is one who
manages the delivery of the vision. Along with this he has the responsibility to coach and
develop team, so that it can effectively attain the vision. Leader is one who brings the skills
required together so that work can be done in best manner. The kind of leadership that is being
adopted by the business is suitable in determining the level of satisfaction among the employees.
The type of leadership style reflects that whether the employees are motivated to work within the
organization or not. It is very significant to adopt leadership style in accordance with the
situation so that performance with the firm can be enhanced in an effective manner. In the
present dissertation Hilton hotel is considered. The firm is global brand of full service hotels and
resorts as well as flagship brand of Hilton. It is the largest hotel brands across the globe. The
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brand is targeted at both business and leisure travellers in locations in major city centres as well
as popular vacation destinations across the globe
1.2 Rationale for the study
The employee's performance is comprised of implementation of the various duties,
accomplishing the deadlines, competency of the personnel as well as effectiveness and efficiency
in conducting the performance. Various organizations need strong style of leadership that can
stimulate the performance of the employees. There is existence of businesses who face problems
such as poor innovation, lower productivity and lack of effectiveness in fulfilling the
performance targets (Aydin, Sarier and Uysal, 2013). These problems emerge due to lack of
strategic intervention in relation with specific style of leadership to particular issue. This problem
is influencing the job satisfaction of personnel to a greater extent. Therefore it is significant to
make research on the influence various leadership styles have on the job satisfaction of
employees. In the present era there is greater need for the leaders who do not lead but are
effective in working with the employees for attainment of desired targets.
1.3 Research Aim and Objectives
The aim of the present report is: To assess the impact of different leadership styles on job
satisfaction of employees: A study on Hilton hotel UK.
Research Objectives:
1. To explore the concept of leadership and its importance
2. To identify the different leadership styles
3. To assess the association between leadership style adopted and its impact on job
satisfaction of employees
4. To suggest the effective leadership style that can be adopted by Hilton hotel for
enhancing job satisfaction among the employees
Research questions
1. What is the concept of leadership and its importance for Hilton hotel?
2. What are the varied styles of leadership?
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3. What is the link between leadership style adopted and its impact on job satisfaction
among the employees?
4. What can be alternative leadership style that can be adopted by Hilton hotel for
enhancing the job satisfaction among the personnel?
1.4 Significance of the study
The present report is suitable in assessing the impact of different leadership styles on job
satisfaction of employees. Moreover it assist in attaining deeper knowledge with respect to
understanding the effective style of leadership that increases satisfaction in the personnel. The
importance of present report has been enumerated in the manner as below:
It acts as an aid for academicians in carrying out further studies by scholars. Moreover
present study offers greater deal of knowledge with respect to feasibility of leadership
style on the satisfaction relating with job.
There is huge significance of the present thesis for the firm that are carrying out
operations in hospitality sector. The organization can attain knowledge with respect to
feasibility of using suitable of leadership style on the employee's satisfaction level from
job.
The study carried out at present has greater significance for thinkers as it demonstrates
innovative knowledge with respect to methods which are implemented within
investigation.
There is importance of present investigation because of complex nature of organization.
Through the assistance of such attention can be given towards resolving various
operational issues associated with the firm.
Along with this investigation has significance for the researcher and intellectuals as
through such they can make generalization of the new theories in relation with subject
under research.
Thus present research is regarded as the fountain of the knowledge as it is important
sources that is providing guidelines in order to address various social and issues related with
firm. It is considered as formal training that act as an aid in gaining insight to the new
development within the area to a greater extent.
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1.5 Chapter structure
The present thesis includes several chapters that possess effective role in accomplishment
of the report in an effective manner. The chapters that would be included in the present thesis are
stated as under: Chapter- 1 Introduction: It is regarded as important part of thesis which demonstrates
overview of the subject in the investigation. The particular chapter provides the
framework with respect to phenomenon utilized within the research. The chapter starts
with overview of the topic which has to be researched. This will include detail analysis of
the research study and its association with the firm. Along with this it is comprised of
aims and objectives of the research that is on the basis of questions in the investigation. Chapter- 2 Literature review: It is regarded as most crucial section of dissertation that is
comprised of viewpoints of various authors with respect to varied leadership style. The
section makes evaluation of knowledge and information that exists in the present piece of
literature in secondary source form. Further its importance to hospitality sector is
involved in this section. Thesis offer sound picture regarding views of author relation to
importance of effective leadership style for business. Based upon the information which
is being published in-depth analysis is done with respect phenomenon in subject that is
conducted within this section. Chapter- 3 Research methodology: On the basis of objectives under investigation,
specific chapter under thesis reflects the tool that are employed by the investigator when
conducting the research. The section involves the tool that can be employed by the
investigator when conducting research (Rasinger, 2008). In addition to this justification
with respect to selecting specific tool would be provided for the sake of offering deeper
knowledge in relation with subject. Chapter- 4 Data analysis and findings: In this chapter, investigator reflects the data
which has been collected by means of primary and secondary sources. The specific
section will analyze the gathered information. With this the investigator would be able to
attain suitable results from the investigation. The specific section is important as under
this investigator would be able to attain resultants from the investigation.
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Chapter- 5 Conclusion and recommendation: This is considered as the last section of the
thesis that includes presentation of the result which are attained by data analysis of
information gathered. In addition to this specific section includes suitable
recommendations which act as an aid for the organization in addressing various issues
within investigation.
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CHAPTER- 2 LITERATURE REVIEW
2.1 Introduction
Following the section of introduction another chapter of thesis is review of literature. It is
considered as most significant part of dissertation. In this section opinions of various authors
with respect subject matter in the investigation are reflected with effectiveness. Information
which is reflected in this section is collected by means of secondary sources. Such is considered
as basis that assist in conducting research in forward manner. There is critical role of review of
literature in analyzing the gal that emerges within the past researches. Such gaps are addressed in
the present thesis for the sake of reaching on appropriate conclusion. In addition to this the
chapter includes critical of the viewpoints of the several researchers in brief manner. Thus it
facilitates in development of effective theoretical base with respect to phenomenon within the
study. In the present dissertation on assessing the impact of different leadership styles on job
satisfaction of employees the particular section is comprised of concept of leadership and several
styles. Further it includes assessment of most appropriate leadership style that can assist in
attainment of desired targets of business.
2.2 Concept of leadership and its importance
Leadership is regarded as the procedure through which an executive is able to direct,
guide and affect the behavior as well as work of other in relation to attainment particular goals in
a provided condition. In accordance with the views of Azanza, Moriano and Molero,(2013) it has
been examined that leadership is considered as ability of manager towards inducing the
subordinates to work with confidence as well as zeal. It has been assessed that leadership is the
potential to affect the behavior of individuals. In order words it is regarded as the ability to
affects the group towards realization of the goals. Leaders needs to make development of visions
for future and offer motivation to members of firm in order to attain the visions in an effective
manner. As per the opinions of Bhatti and et. al., (2012) it has been determined that leadership is
considered as the ability to persuade others for seeking defined targets in enthusiastic manner. It
is considered as human factor that is binding a group together and offer motivation to them for
attainment of target. The concept of leadership is considered as research area as well as practical
skill that is encompassing ability of individual or firm towards leading or guiding other people,
teams or the entire business. It has been examined that leadership is considered as the procedure
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through which an individual affects group of people towards achieving common target. It has
been examined that leadership is considered as the pursuing the vision within the parameters set
to the extent that it is becoming a shared effort, a shared vision as well as shared success. In the
opinion of Braun and et. al., (2013) it has been gained that leadership is considered as the
procedure of social influence that maximizes the efforts of other in relation to achievement of the
target to a greater extent. There is presence of various features that are being possessed by
leadership. It presents that leadership is interpersonal process wherein the manager is influencing
as well as guiding the employees towards achievement of the targets. It reflects certain qualities
that needs to be within an individual that involves intelligence, maturity as well as personality.
As per the views of Bushra, Ahmad and Naveed, (2011) it has been examined that leadership is
referred to as group procedure which includes two or more individual who are interacting with
one another. In addition to this leader is engaged in shaping and moulding of the behavior of
individual in relation with attainment of business targets. Further it is regarded as situation
bound. It has been determined that there is presence of no best leadership style but such is
dependent on tackling with the situation. There is greater importance for the business in making
selection of appropriate leadership style in order to conduct the operations in an effective
manner. It is being believed by greater number of firm that participative style of leadership is
more effective as it develops satisfaction in the personnel in relation with the job. However it has
been examined that adoption of suitable style of leadership has to depend on the kind of
situations. It is essential that management involves employees while making decision so that
their morale increases which leads to enhancement in their performance to a greater extent.
Leadership is considered as the essential function of the management that assist in
maximizing the efficiency and help in achieving business goals. There is huge importance of
leadership. Such has been presented in the manner as under: Initiation of action: Leader is regarded as person who begin the work through
communication of the policies as well as plans to the employees regarding from where
the work needs to be started in actual manner. Motivation: In accordance with the views of Chaudhry and Javed, (2012) a leader is one
who is playing incentive role within the concern's working. He provide motivation to the
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personnel through means of economic and non economic reward as with this work can be
done by subordinates in an effective manner. Offering guidance: The role of leader is not just towards supervising but there is essential
role played in relation with guiding by the leaders for the subordinates. Guiding implies
the means of offering instruction to the subordinates that is the way they carry out
performance of work in an effective and efficient manner. Creation of confidence: Confidence is referred to as important that can be attained by
means of expressing the efforts of work to the subordinates, explaining them in clear
manner the role and providing them guidelines for the sake of attaining the targets in an
effective manner. In accordance with the views of Cummings and et. al., (2010) it has
been gained that it is also essential to hear the employees in relation to their problems as
well as complaints. Building morale: The term morale reflects the willingness to cooperate among the
personnel in relation with their work and getting them into confidence as well as winning
the trust. As per the views of De Gieter, Hofmans and Pepermans, (2011) it has been
gained that a leader is considered as booster of morale through attainment of fuller
cooperation in order to perform with best abilities as they perform towards attaining the
targets. Builds environment for working: Management is the art of getting the work done from the
individuals. Effective place of work assist in ensuring sound and stable growth. Thus
relation among the personnel needs to be in the mind of the leader (Fisk and Friesen,
2012). He needs to possess personal contacts with personnel and also has to give
attention to the issues faced by individual as well as further resolve it. There is greater
importance of leadership that it treats the employees on terms humanitarian.
Coordination: Coordination can be attained by the means of reconciling personal
interests with that of goals of business. In the opinions of Giallonardo, Wong and Iwasiw
(2010) it has been gained that such synchronization can be attained by the means of
suitable and effective coordination that needs to be major motive of leader.
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2.3 Different leadership styles
Leadership style is regarded as the way in which a person make use of power for leading
other individual. The most suitable style of leadership depends on the function of leader, the
followers as well as the situation. In accordance with the views of Haider and Riaz, (2010) it has
been examined that there is presence of some leaders who are note able to work in comfortable
manner with higher degree of followers participation in the procedure of decision making. Autocratic leadership style: The autocratic style of leadership is centered on the boss.
Under this the leader holds entire authority as well as responsibility. Here leaders makes
decisions on their own without consulting the subordinates. As per the views of
Hamidifar, (2010) it has been determined that under this type of leadership guidelines,
process as well as policies are all natural addition of an autocratic leader. In this
managers allow leaders to take the decision. The decisions are make without taking the
consultation of team members. But these decisions are appropriate when these are
decisions are taken on quickly in dynamic environment. However, this type of leadership
can leads to the high level of absenteeism and staff turnover. Democratic leadership: It is the kind of leadership style in which subordinates are
involved within the procedure of decision making. Unlike the autocratic, such kind of
leadership is centered over the contribution of the subordinates. The democratic leader is
holding final responsibility but they delegate the authority to other individual who
determines the work projects. As per the views of Hur, van den Berg and Wilderom,
2011) it has been gained that the most unique feature of such leadership is that the
communication is active upward as well as downward. It has been examined that
democratic is regarded as the most preferred leadership. Laissez-faire: This is the type of leadership style that offers authority to the personnel.
This kind of leadership is regarded as the least satisfying and least effective management
style. In this the team leaders have freedom to set their targets and their deadlines. It can
support the employees in terms of job satisfaction but it can lead into the damage of the
team members. It can become difficult for the team members to manage the time for
achieving their targets.
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