Change Management Strategy & Leadership at Fast Truck Couriers Ltd

This report delves into the critical aspects of leadership within a business environment, specifically focusing on the implementation of change management strategies at Fast Truck Couriers Ltd. It begins with an analysis of survey results, highlighting the need for effective training, clear roles, and improved communication. The report then presents a revised communication and project plan, detailing target audiences, messages, responsibilities, and timelines. Stakeholder needs, including those of customers, truck drivers, HR managers, and the management team, are thoroughly discussed. The creative techniques applied, such as the introduction of GPS and PDA devices, are also examined. Finally, the report outlines a plan for truck drivers, including the allocation of two-driver teams and the implementation of lift gates to reduce physical strain. The overall goal is to enhance job satisfaction, improve performance, and foster a more collaborative and efficient work environment.

0Running head: LEADERSHIP IN BUSINESS
Leadership in Business
Name of Student
Name of University
Author Note

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Running head: LEADERSHIP IN BUSINESS
Table of Contents
Part 3 Implement Change Management Strategy............................................................................2
Discussion of the results of the survey............................................................................................2
Drafting of the revised communications plan and the project plan.............................................3
Discussion of the needs of the stakeholders.................................................................................5
Discussion on the creative technique applied..................................................................................5
Developing plan for the truck drivers..........................................................................................6
References........................................................................................................................................6

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Running head: LEADERSHIP IN BUSINESS
Part 3 Implement Change Management Strategy
Discussion of the results of the survey
In the context of training, the truck drivers need effective training opportunities to get
engaged with the top management and for communicating effectively with them. In the context
of the roles and responsibilities there should be negotiations to be done with the employees and
the unions. There is the promotion of the understanding of the organizational strategic goals in
the first quarter of the financial year to be envisaged.
No the employees do not trust the change management process and the management to do
the work effectively and efficiently. The job performance of the truck drivers are measured with
the identification of the training needs which is the goal for the company in this financial year.
The goal of the company is to provide recognition for their outstanding performance which
includes the bonuses for exceeding the targets set, the advancement in their designations and the
leadership opportunities to be provided. The measurement of retaining the existing employees
more than the newly hired external truck drivers is also useful for measuring the performance of
Fast Truck Couriers Ltd.
No the leadership is not so adequate and it does not inspire confidence among the truck
drivers and the stakeholders involved in this company. Yes with the revised communication plan
developed by the company, it is clear and two way. Yes there are clear and effective procedures
to be followed by the truck drivers and the stakeholders for working effectively in Fast Truck
Couriers.

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Running head: LEADERSHIP IN BUSINESS
Yes the performance is recognized now. Yes the individual differences are valued and
appreciated by the Fast Truck Couriers. Yes the teamwork is encouraged and promoted here for
the truck drivers who are the main internal stakeholders for the company associated with the
improvement of the overall performance of the company.
Drafting of the revised communications plan and the project plan
Target Audience Message When Communication
Mode
Person
Responsible
HR manager Duties and
Performance
Evaluation
10-12 PM
Jan 2,2017
Email and
Feedback
sessions
CM Consultant
Operational
manager
Duties of
trucking manager
and training
needs for them.
2-3 PM
Jan 2, 2017
Seminars and
Workshops
HR Manager
Trucking team Change
management
strategy
impacting on
trucking team
(Welch et al.
2011). Duties of
truckers, doubt
clearing sessions
3-4 PM
Jan 2, 2017
Email and face to
face discussions
HR Manger

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Running head: LEADERSHIP IN BUSINESS
and job
measurement of
the truck drivers
Sales Team Change
Management
strategy
summary,
organizational
advantages
4-5:30 PM
Jan 5, 2017
Discussions and
meetings
Operational
Manager
Administrative
Team
Educational and
technical
knowledge on
the development
and introduction
of the PDA
devices and GPS
system
10- 1 PM
Jan 7, 2017
Face to face
discussions
Administrative
manager
Truckers Knowledge on
the PDA devices
and GPS system
along with the
introduction of
the performance
appraisal method
2 weeks post
training
Survey Analysis
on ten
dimensions of
staffs’
satisfaction.
HR manager and
the CM
consultant.

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Running head: LEADERSHIP IN BUSINESS
and job
engagement
techniques
Discussion of the needs of the stakeholders
There are various types of needs for the internal as well the external stakeholders
involved in this project plan to be made. The various needs were given below
Customers- The customers want the fast, reliable and convenient delivery of the packages
across Australia including the NSW region and Brisbane area mainly (Goffin et al. 2012).
Truck Drivers- The truck drivers want the two man team to be able o work effectively.
The truck drivers also needs the PDA and the GPS system to be installed in their trucks to track
the in and out delivery of the packages (Hague Hague and Morgan 2013).
HR Manager- The HR manager need to retain the truck drivers who are existing with
high recognition of performance, tracking of the progress of the activities and the job appraisal
methods to be included (Read 2013).
Management Team- The management needs the idea of the change management
strategies to be built at its best way to be able to get applied for Fast Truck Couriers Ltd (Wilson
2014).

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Running head: LEADERSHIP IN BUSINESS
Discussion on the creative technique applied
The discussion on the creative tactics applied n the change management consultant
should be the introduction of the GPS system as well the PDA devices for the truck drivers and
the innovative distribution management system to be developed.
Developing plan for the truck drivers
The company now has the plan of allocating two drivers on each truck to ensure that the
load on the truck drivers could be reduced and they can be able to load and unload heavy
packages (Bryman and Bell 2015). There is the development of the lift gates on the back of each
gate which reduces the need of one truck driver as no heavy lifting will be required at that time
(Noble and Smith 2015). They also made the drivers work alone and let them to do the work.
The drivers are happy with the two man driver team and the communication is preferred much
more after the change occurred.
References
Goffin, K., Varnes, C.J., van der Hoven, C. and Koners, U., 2012. Beyond the voice of the
customer: Ethnographic market research. Research-Technology Management, 55(4), pp.45-53.
Hague, P.N., Hague, N. and Morgan, C.A., 2013. Market research in practice: How to get
greater insight from your market. Kogan Page Publishers.
Whiting, A. and Williams, D., 2013. Why people use social media: a uses and gratifications
approach. Qualitative Market Research: An International Journal, 16(4), pp.362-369.
Boddy, C.R., 2016. Sample size for qualitative research. Qualitative Market Research: An
International Journal, 19(4), pp.426-432.

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Running head: LEADERSHIP IN BUSINESS
Solomon, M.R., Dahl, D.W., White, K., Zaichkowsky, J.L. and Polegato, R., 2014. Consumer
behavior: Buying, having, and being (Vol. 10). Pearson.
Bryman, A. and Bell, E., 2015. Business research methods. Oxford University Press, USA.
Welch, C., Piekkari, R., Plakoyiannaki, E. and Paavilainen-Mäntymäki, E., 2011. Theorising
from case studies: Towards a pluralist future for international business research. Journal of
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Wilson, J., 2014. Essentials of business research: A guide to doing your research project. Sage.
Sekaran, U. and Bougie, R., 2016. Research methods for business: A skill building approach.
John Wiley & Sons.
Read, J., 2013. Reliability and validity. Models of madness: Psychological, social and biological
approaches to psychosis, 47.
Noble, H. and Smith, J., 2015. Issues of validity and reliability in qualitative research. Evidence-
Based Nursing, pp.ebnurs-2015.