Leadership and Management in Service Industries Report

This report examines leadership and management principles within the service industry, with a specific focus on Four Seasons London and Emirates. It delves into the importance of soft skills, such as communication, and hard skills, including operational structures, for effective leadership. The report highlights the significance of leadership styles like democratic and contingency leadership, as well as the role of employee motivation, training, and change management. It concludes that effective leadership is crucial for directing employees towards achieving organizational goals and adapting to changes within the workplace. The report also provides references to relevant academic research.

Leadership and Management for
Service Industries

Introduction
 22Soft skills define as a personal attributes that are mainly possessed by
an individual, this differs from person to person
 Apart from this hard skills are really linked with professional job skills.
There are number of soft and hard skills that are duly been undertaken by
individual in Four Season London.

Soft Skills
 Communication: Communication is one of the most important aspects for
Four Season London manager, as this organisation of conduct their
functions in hospitality industry thus employees have direct contact to
customer.
 Leadership: Leadership play key essential role in Four Season London as
in this and leaders have responsibilities to effectively direct behaviour of
employees towards organisational objectives.

Hard skills
 In context with Four Season London it has been identified that identify
that operation of rigid structure, demotion of firing of employees,
punishment, centralisation of power are some certain form of hard skills
that are being processed by manager.
 It allows them to take decisions in a quick manner and overcome complex
situation in a well defined manner. This further ensure accomplishment of
organisational goals in time effective manner.

Future leadership skills
 Leaders within Four Season London can take advantage of number of
skills like decision making, time management, collaborative working etc.
in order to conduct their operations with more efficiency.

Future management skills
 Managers operate their functions in Four Season London by undertaking
advantage of management skills such as delegation of job to subordinate
can effectively ensure fulfilment of goals with more efficiency.

Different Service sector companies’ Change
management systems and Leadership
Four Seasons London Emirates
 As to manage activities and functions it is essential
for management of four season London to provide
continuous motivation to their work force. Along
with this leaders and managers are required to
provide proper support and guidance to employees
in order to increase their competencies (Shin and et.
al., 2015).
 Leaders within Four Season London take advantage
of democratic leadership style in order to provide
motivation to their work force with an aim to make
significant increase in their performance.
 In Emirates, management provide proper training
and monetary incentive to their workers in order to
encourage them to manage change. With this
company expect their employees to effectively deal
with modifications that take place in organisational
workplace structure.
 Company take advantage of contingency leadership
style with an aim to encourage their work force to
conduct their functions in accordance with business
situation.

Conclusion
 As per in accordance with the report this has been concluded that,
leadership play key essential role in any organisation of any industry. As
with the help of proper leadership employees can be effectively directed
towards fulfilment of organisational goals.

References
 Shin, Y. and et. al., 2015. Top management ethical leadership and firm
performance: Mediating role of ethical and procedural justice climate.
Journal of Business Ethics. 129(1). pp.43-57.
 Popli, S. and Rizvi, I. A., 2015. Exploring the relationship between service
orientation, employee engagement and perceived leadership style: a study
of managers in the private service sector organizations in India. Journal of
Services Marketing. 29(1). pp.59-70.