Exploring Cross-Cultural Diversity and Leadership in Global Business

This essay discusses the importance of understanding cross-cultural differences in values for international business, emphasizing how it fosters trust and provides a competitive advantage. It also examines actions leaders can take to promote diversity beyond mere rhetoric, such as promoting diverse individuals to key positions and addressing complaints of unfairness. The essay highlights the advantages of hiring local citizens for management positions, including their cultural knowledge and language skills, which can reduce costs and improve business relationships. Furthermore, it explores the benefits of leadership development programs, which enhance teamwork, problem-solving skills, and stress management, ultimately leading to improved customer satisfaction, revenue growth, and reduced employee turnover.

INTERNATIONALLY AND CULTURALLY DIVERSE ASPECTS OF LEADERSHIP 0
INTERNATIONALLY AND CULTURALLY DIVERSE ASPECTS OF LEADERHIP

INTERNATIONALLY AND CULTURALLY DIVERSE ASPECTS OF LEADERSHIP 1
Answer-1
Cross-cultural differences in Values
The companies conduct their business over the internet, including e-mail, for this it is
considered important for the company to understand the cross-cultural differences in values
because it helps the company to ensure success in long run by building trust with the business
associates. Through this company can also take competitive advantage, by understanding the
values and cultures of the customers, when the employees of the company are communicating as
well as sending mail to the customers. For example the culture of Chinese themes are rooted in
folk belief and Confucian values, including filial piety, thrift, endurance, and trustworthiness,
while communicating with Chinese customers as well as employee it is significant for the
company to focus on these values to increase the commitment of the Chinese consumers and
employees (Xu, Chen, & Xu, 2018). Due to the non-verbal communication, it is important for the
company to understand the cross-cultural differences in values because by this companies can
increase their sales. It also helps in understanding the language of international countries to
expand business in the global environment. For example, McDonald while communicating and
promoting their products in china mainly use the media of newspaper as well as magazines
(Carnevale, Macdonald, Razack, & Steinert, 2015).
Answer-2
Promoting Diversity
The actions might a leader take to demonstrate that his or her interest in diversity
goes beyond rhetoric, by promoting the diverse people in the key positions, the leader can

INTERNATIONALLY AND CULTURALLY DIVERSE ASPECTS OF LEADERSHIP 2
also appoint the different culture people as their company adviser. The leaders can take
appropriate action about all the complaints of unfairness as well as discrimination, leader
can also be open-minded and should treat all the members in respectful manner. The leader
can adopt the situational approach, in which he can understand the follower ability as well
as their commitment towards the goals and manage them accordingly by developing the link
between the directive behaviour as well as encouraging behaviour (Dipboye, 2018). For
example, In Wall-Mart leader’s works on the approach of providing equal opportunity to all
the diverse people and mission of the company is to create the culture of inclusive, in which
all associates work together to achieve common objective (Matanga, 2018).
Answer-3
Local citizens
The companies found it helpful to hire local citizens for the key management
positions in a company because local employees knows the culture better in which they live,
it means employees solves the possible difficulties with ease. This helps in increasing
productivity as well as reduces the financial loss of the company. The local employees can
speak the language fluently; this can help the company in making contract with other
business partners. It also reduces the cost of the company, however hiring an expats cost
more as compared to local employee because of increasing cost of training about culture,
language, cost of relocation etc. Mc Donald hires the Chinese employees as well as manager
at higher level in the company to expand the business in china. The company believe that in
order to meets the requirements of the Chinese customer it is important to hire the local

INTERNATIONALLY AND CULTURALLY DIVERSE ASPECTS OF LEADERSHIP 3
employee, this help the company to expand the business in 27,441 locations in china as well
as earn revenue which is $25,413 in the year 2015 (Kehoe & Vandergeest, 2018).
Answer-4
Leadership development programs
The leaders provide good outcomes after attending the program of leadership
development, which is organized to develop the leadership skills of the employee because in
this program, leaders will learn the ability to link the gap between the senior manager as
well as front line manager. In the course of business leadership, leaders trained to increase
the teamwork as well as problem solving skills. Through this, program leaders learn to take
the sensible as well as profitable action in the difficult fast changing environment (Arnold &
Silliman, 2017). The senior management training courses of leadership help the leaders in
learning the skills to manage the stress as well as control the several roles of life. This
increases the revenue of the company as well as decreases the turnover, for example, Tesco
needs the staff to be flexible as well as adapt changes in the environment. Tesco provides
the courses of advanced leadership to the employees, so that leaders become capable to
increase the performance of the team and offer the quality product to enhance the
satisfaction of the consumers. This course is provided to all the team leaders, through this
leader become efficient. It results in rising sales that is in the year 2015, the sale of the
company was 56.93 billion (Melanie & Fearne, 2015).

INTERNATIONALLY AND CULTURALLY DIVERSE ASPECTS OF LEADERSHIP 4
References
Arnold, M. E., & Silliman, B. (2017). From theory to practice: A critical review of positive youth
development program frameworks. Journal of Youth Development , 12 (2).
Carnevale, F. A., Macdonald, M. E., Razack, S., & Steinert, Y. (2015). Promoting cultural awareness: A
faculty development workshop on cultural competency. CJNR (Canadian Journal of Nursing
Research) , 47 (2).
Dipboye, R. L. (2018). The Emerald Review of Industrial and Organizational PsychologY. Bingley:
Emerald Group Publishing.
Kehoe, M. M., & Vandergeest, P. (2018). Migrant worker experiences in Atlantic Canadian fish
processing plants. The Canadian Geographer/Le Géographe canadien , 62 (4).
Matanga, J. M. (2018). The Main Key Success Factors of the Multinational Corporations’ Successful
International Business in Spite of Their Exposure to Many Forms and Sources of Risk (The Case
of Wall-Mart). Open Access Library Journal , 5 (5).
Melanie, F., & Fearne, A. (2015). Analyzing the impact of supermarket promotions: a case study using
Tesco Clubcard data in the UK. In The Sustainable Global Marketplace .
Xu, G., Chen, Y., & Xu, L. (2018). Understanding Chinese Culture: Philosophy, Religion, Science and
Technology. Germany: Springer.