Leadership in Business: Goal Setting, Work Plans, and Prioritization

This report analyzes leadership in a business context, specifically focusing on the role of a sales manager at Fixmycar Pty Ltd. The report begins by outlining the company's mission, services, and departmental structure, and then delves into the importance of goal setting for teams. It describes how to establish SMART goals, emphasizing the need for specific, measurable, attainable, relevant, and time-bound objectives. The report details the process of setting both team and personal goals, such as increasing profitability, improving work quality, and boosting sales. It also explains the use of Key Performance Indicators (KPIs) to measure and track progress towards these goals. Furthermore, the report outlines the steps involved in prioritizing activities to achieve work goals, including analyzing current processes, obtaining support from senior management, and evaluating improvement strategies. Two detailed work plans are provided, designed to enhance profitability and increase operational efficiency, along with strategies for managing time, maintaining work-life balance, and reducing stress. Finally, the report concludes by summarizing the key takeaways and providing guidance on prioritizing tasks to achieve organizational goals.

Running head: Leadership In Business
Leadership in Business

Leadership In Business 1
Contents
Introduction.................................................................................................................................................2
Review of the organization’s policies, procedures and plans which will inform the team and personal goal
setting..........................................................................................................................................................2
The setting of the team and personal goals in the organization....................................................................3
Measurement of goal-related performance through KPI..............................................................................3
The process is undertaken to priorities activities to achieve work goals......................................................4
Description of the process of developing your plans to manage priorities of time and work.....................4
Work Planning and organizing things..........................................................................................................8
Conclusion...................................................................................................................................................9
References.................................................................................................................................................10

Leadership In Business 2
Introduction
Goal setting for a team enables it to clarify the constituents of the logical results to them.
Through goal setting, the members of the team are involved in agreeing on what they want to
accomplish and it can only be achieved through their commitment. The teams can be an effective
unit more quickly if they want to accomplish a challenging and meaningful goal if they are
committed to achieving it (Chang, 2016).
So, this journal is all about the description of the policies, procedures and plans of Fixmycar Pty
Ltd, a roadside service company operating in Australia which will lead to the team and personal
setting of goals. As s sales manager, a work plan shall be formulated to accomplish the goals set
by the team for meeting the objectives of the company. Measures would also be suggested to
maintain work-life balance, manage stress and maintain the health of the employees of the team.
Review of the organization’s policies, procedures and plans which will inform the team and
personal goal setting
The mission of Fixmycar Pty Ltd is to make the company a nationally recognized brand in the
roadside service industry. It aims to utilize a partnership with the companies operating in the
automotive industry so that it can provide premium services to it consumers.
The company aims to grow its services in the next 12 months and to improve its profitability by
20% by 30 June 2019. The team should formulate SMART goals which are specific, measurable,
attainable, relevant and time-bound (Fransen, Weinberger and Kirschner, 2013).

Leadership In Business 3
The setting of the team and personal goals in the organization
The goals to be set for the team can be enhanced profitability for the firm. As the company has
aimed to increase its profits by 20 % in the next 12 months, so this goal should be established on
a priority basis. The second goal can be an improvement in the quality of work performed by the
team. The team leader must strive to improve the quality of work performed by his team. The
third goal can be winning back the lost consumers of the firm. The fourth goal can be improving
the training processes of the employees so that they can upgrade their skills and expertise to
accomplish the goals of the organization.
The next goal can be increased sales by 10% by the end of next quarter. For this strategies should
be evolved regarding the boosting up of employees’ morale so that they are motivated to employ
innovative methods to increase their sales.
The third goal should be to improve the presentation skills of the employees before the
consumers. It creates an impact on many aspects of work life. The last goal at the personal level
can be to analyze the relationship of the process executed within the organization and they're
aligned with the established goals (Sohmen, 2013).
The above-mentioned goals keep the productivity of the team leaders and their members at a
high level. The reason for setting these goals is that they revolve around the development in the
workplace and allow the progress of the employees at their personal level as well.
Measurement of goal-related performance through KPI
The Key Performance Indicators (KPI) are the techniques used to define, measure, review and
track the performance achieved by the teams and their members towards the accomplishment of
the set goals. KPIs depict the ratio of actual to target and help the employees know how close
they are in accomplishing their goals. They reflect and directly relate themselves to the goals of
the organization. They are the metrics against which the company aligns its performance with its
strategies.
The examples of maintaining performances under varying conditions are that the team should set
and meet their own priorities related to their performances. They should take initiatives so that

Leadership In Business 4
they can prioritize and facilitate to meet the demands of the consumers. In this way, they can
achieve goals and objectives set at the personal, team and organizational level (Billett, 2016).
The team and its members should capitalize on or minimize the effect of their personal traits in
the work plans by assessing their personal expertise and skills against the competency standards
set to assess the needs, priorities and plans.They can also seek feedbacks from the employees,
consumers and the peers to recognize and evaluate the ways to improve the competence.
Process undertaken to prioritize activities in order to achieve work goals
The process undertaken to achieve the target of enhanced profitability and to increase the
operational efficiency at the individual level is first to analyze the need for achieving the goal.It
also helps in analyzing the current and probable risks faced by the company in achieving the
goals. Secondly, the current processes should be analyzed so that realistic objectives for their
improvement can be set. The third step is to obtain assistance and support from the senior
managerial personnel to achieve those objectives. Lastly, the improvement strategy should be
evaluated along with analyzing the steps of improvement with their financial and resource
implications .The two goals for which the work plans shall be developed are enhancing the
profitability of the firm and maximizing the operational efficiency of employees.
As per Careers Australia (2015) competing demands are state of affairs which are observed
between the market of products and services which can readily be substituted with one another.
The buyer shall choose one amongst two competing products and receive the same amount of
satisfaction. Competing demands can be used to achieve the goals by managing the right people
in the right place so that the competitors can be outperformed. Small goals on daily basis should
be formulated and accomplished and they should be correlated with the bigger goals set to
achieve the goals of the organization (Paradi and Zhu, 2013).
Description of the process of developing your plans to manage priorities of time and work

Leadership In Business 5
Work plan 1 for enhancing 20% profitability by the next 12 months:
Work
activity Description Goal/s KPIs
Timefram
e
Person
responsible
To
formulate
suitable
strategies for
increasing
the sales.
The company
wants to
outperform its
competitors and
gain a top
position at the
national level.
Reduced cost
of
production,
increased
turnover and
efficiency of
the company.
Alignment of
the individual
goals with the
objectives of
the business
and creating
shared
responsibility
with the
employees.
2 months Sales, Finance
and marketing
managers and
their teams
and the senior
management.
Increasing
the
productivity
of the staff.
Through staff
performance
reviews and by
rewarding the
staff
contributions,
their
productivity can
be enhanced
(Kerzner and
Kerzner,2017)
The goal is to
upgrade the
skills of the
employees
and to
encourage
them to
upsell their
products and
services.
Staff
performance
reviews and
staff
contributions.
2 months Sales and
marketing
managers and
their teams.
Developing
new product
Surveys and
researches can
New and
innovative
R& D return on
investment.
3months R& D, design
and

Leadership In Business 6
and services
lines.
be conducted to
know about the
current demands
of the
consumers.
services and
products
should be
developed.
engineering
departments.
Finding new
consumers
and markets.
The managers
must cater to the
needs of new
consumers and
markets in a
cost-effective
manner.
New
consumers
and markets
should be
attracted in
order to
increase the
sales.
Market
penetration.
2 months Sales and
marketing
team.
Improving
the
consumer
services.
The existing
services should
be improved by
upgrading the
skills of the
employees.
In order to
outperform
its
competitors,
the company
should
improve its
services.
Consumer
service
satisfaction rate
and consumer
retention rate
(Hillier and
Lieberman,
2012).
1 month HR, Sales and
marketing
department.

Leadership In Business 7
Work plan 2 for increasing the operational efficiency of the employees:
Work activity Description Goal/s KPIs Timeframe
Person
responsible
Upgrading of
the skills of the
employees
Employees
should be
trained to apply
innovative
techniques for
increasing their
productivity
(Laforet,
2013).
Focus on the
consumers
Matching
their
performance
against set
benchmarks.
2 months HR
department
and
departmental
experts.
Directing the
resources
towards
consumer
services
(Berman,
2014).
The resources
should be
directed
towards
providing the
best consumer
services in the
industry.
Proper
allocation of
resources
First Contact
Resolution
(FCR)
4 months HR and
Finance team.
Measuring the
efficiency to
assist in
continuous
improvements
The efficiency
of each
employee
should be
measured
against set
Performance
review
Customer
Satisfaction
Score
4 months HR and
Departmental
experts.

Leadership In Business 8
standards.
Review of the
improved
performances
(Koopmans et
al., 2012).
Reviewing
performance by
the department
heads (Barros,
Managi and
Matousek,
2012).
Suggestions
to improve
the
performance
The time
required to
complete
tasks and
consumer
service
2 months HR and
Departmental
heads.
The process for formulating the work plans is initiated by analyzing the issues and bringing the
right people to resolve them. It is followed by planning for each issue by analyzing the needs of
each business and applying a performance management system followed by integrating human
resources into the system.
The work plan can be used to manage time by using a planning tool and working on the
priorities. The external time wasters such as calls and meeting should be avoided in this behalf
(Xue, Ray and Sambamurthy, 2012).
Work Planning and organizing things
The work plans can serve as role models in workplace organizing and plan as they strive to
maintain the composure of employees under pressure and they instruct them to be
straightforward and diplomatic. For example: they set clear and achievable goals to be achieved
for the employees and guides them to overcome the hindrances faced in the process (Beauregard,
2012).
In this process, the work-life balance of the team is also maintained by asking them to fill out the
survey forms about their personal needs and managing the time and work accordingly. The
employees are also trained in this in the training sessions and allocating those leaves and

Leadership In Business 9
vacations to spend time with their families so that they can be relieved from stress. After all, a
refreshed and satisfied employee can prove to be the biggest asset for the company.
Conclusion
This journal can be concluded by assisting the team members by planning and organizing the
work activities and set out routines and providing them directions on prioritizing the routine
activities. The sales manager needs to determine specific tasks to be performed by the employees
and prioritize them in order to achieve the goals of the organization.

Leadership In Business
10
References
Barros, C.P., Managi, S. and Matousek, R.(2012) The technical efficiency of the Japanese banks:
non-radial directional performance measurement with undesirable output. Omega. 40(1), pp.1-8.
Beauregard, R.A. (2012) Planning with things. Journal of Planning Education and
Research.32(2), pp.182-190.
Berman, D.(2014) Productivity in public and nonprofit organizations. New York:
Routledge.pp.1-20.
Billett, S. (2016). Learning through health care work: premises, contributions and
practices. Medical education. 50(1), 124-131.
Careers Australia (2015) Manage Personal Work Priorities and Professional Development
[online] Available from: https://static1.squarespace.com/static/56583ff6e4b0702d37f01a18/t/
5756516eab48deb87f2d95cb/1465274 [Accessed 15th July, 2018].
Chang, J.F.( 2016) Business process management systems: strategy and implementation. Boca
Raton : Auerbach Publications.pp.30.
Fransen, J., Weinberger, A. and Kirschner, P.A.(2013). Team effectiveness and team
development in CSCL. Educational psychologist. 48(1), pp.9-24.
Hillier, F.S. and Lieberman, G.J.( 2012) Introduction to operations research. New York: Tata
McGraw-Hill Education. pp. 485.
Kerzner, H. and Kerzner, H.R.(2017)Project management: a systems approach to planning,
scheduling, and controlling. New Jersey: John Wiley & Sons. pp. 2.
Koopmans, L., Bernaards, C., Hildebrandt, V., van Buuren, S., van der Beek, A.J. and de Vet,
H.C.(2012) Development of an individual work performance questionnaire. International journal
of productivity and performance management. 62(1), pp.6-28.

Leadership In Business
11
Laforet, S.( 2013) Organizational innovation outcomes in SMEs: Effects of age, size, and
sector. Journal of World business. 48(4), pp.490-502.
Paradi, J.C. and Zhu, H.(2013) A survey on bank branch efficiency and performance research
with data envelopment analysis. Omega. 41(1), pp.61-79.
Sohmen, V.S.(2013) Leadership and Teamwork: Two Sides of the Same Coin. Journal of
Information Technology & Economic Development. 4(2),pp. 1-18.
Xue, L., Ray, G. and Sambamurthy, V.(2012) Efficiency or innovation: How do industry
environments moderate the effects of firms' IT asset portfolios?. MIS quarterly. 36(2),pp.509-
528.