Strategic Leadership: Multiculturalism in Multi-Hospital System Growth

This report explores the role of leadership in navigating multiculturalism and outsourcing within a rapidly growing multi-hospital system. It analyzes the potential benefits and challenges of outsourcing radiological image reading to an India-based company and medical records transcription to a Pakistani company. The report argues that outsourcing can lead to cost savings, resource allocation, and improved service quality by leveraging global expertise and diverse time zones. However, it also emphasizes the importance of addressing potential risks such as data privacy, quality control, and supply chain management to ensure successful implementation and customer satisfaction. The conclusion highlights that strategic outsourcing, when carefully planned and executed, can enhance organizational productivity and resource management while delivering high-quality healthcare services.

Running head: LEADERSHIP
Leadership in Heath Care
Name of the Student
Name of the University
Author Note

1LEADERSHIP
Introduction- Multiculturalism is an umbrella term that has several meanings, in
relation to political philosophy, sociology, and colloquial usage. A multicultural organization
typically comprises of a workforce that contains individuals from dissimilar backgrounds,
combined across different levels (Vora, 2015). This essay will explain the rationale behind
taking a particular choice for the development of the company, on a global scale.
Discussion- There are several benefits of a multicultural organization such as,
demonstration of greater capacities for innovation, increased success in marketing to different
minorities, and enhanced distribution of a range of opportunities. Furthermore, it is also
imperative in development of a workforce that comprises of people belonging to different
religious, racial, and gender backgrounds. Taking into consideration the following
perspectives, the option that will be most feasible for the growth of the multi-hospital system
is outsourcing values of radiological images to a radiology company based in India. The
globalization of world economy endorses the expansion of multicultural organizations. It has
also been considered as a major challenge, not only for the managers, but also for all
employees. This calls for the need of the employees to be in possession of a range of skills
and features, which will permit them to effectively face the barriers, conveyed during
management of multicultural teams (Dinu, 2015).
Outsourcing typically refers to the business that focuses on hiring parties outside the
main company, with the aim of performing services or creating products that were initially
performed in-house. One potential advantage of outsourcing the radiology images is that it
will act in the form of cost-cutting measure. Furthermore, offshoring the radiology images to
the Indian company would also play an important role in allowing allocation of the key
resources on primary business errands of the multi-hospital system (Schwarz, 2014). Time
and again it has been proved that with an increase in workload, the non-core functions and
their quality faces a great setback (Yildiz & Demirel, 2014). Hence, outsourcing to the

2LEADERSHIP
competent company based in India will lower the risks of being involved in any risks
associated with accomplishment of tasks by incompetent in-house staff.
Following allocation of the tasks to the outsourcing partner, the workload of the
multi-hospital system employees will also be shared, thereby allowing development of
internal task force. Another major reason for selecting this option can be accredited to the fact
that offshore outsourcing to a country such as, India, present on a diverse time zone, will
provide the added advantage of utilizing a 24 hour day (Oshri, Kotlarsky & Willcocks, 2015).
Maintenance of financial flexibility under situations that are uncertain and production of
quality deliverables by skilled expertise at a faster rate, will improve customer satisfaction.
The aforementioned advantages are also associated with the profit of lesser cost and big
reserves. Outsourcing teleradiology to the low cost country like India will increase access to
quality services at comparatively lower expenditure, besides allowing the multi-hospital
system to gain a competitive edge in the contemporary market.
Conclusion- To conclude, planned outsourcing will not only deliver the customers
with best and supreme quality healthcare services, but will also increase the productivity of
the organization, while ensuring intelligent management of its in-house resources. However,
efforts must be taken to ensure privacy of confidential health information and prevent sub-
standard quality productivity, or overextended supply time frames.

3LEADERSHIP
References
Dinu, A. M. (2015). The risks and benefits of outsourcing. Knowledge Horizons.
Economics, 7(2), 103.
Oshri, I., Kotlarsky, J., & Willcocks, L. P. (2015). The Handbook of Global Outsourcing and
Offshoring 3rd Edition. Springer.
Schwarz, C. (2014). Toward an understanding of the nature and conceptualization of
outsourcing success. Information & Management, 51(1), 152-164.
Vora, D. (2015). Multiculturalism. Wiley Encyclopedia of Management, 1-3.
Yildiz, S., & Demirel, Z. H. (2014). The benefits, risks and effects on performance of the
outsourcing: A comparative study of seasonal and permanent hotels. Procedia-Social
and Behavioral Sciences, 109, 514-521.