Working and Leading People: HRM Report on UPS Challenges and Solutions

This report provides a comprehensive analysis of working with and leading people, focusing on Human Resource Management (HRM) practices and challenges within the context of United Parcel Service (UPS). The report begins by examining the recruitment and selection process, including necessary documentation and ethical considerations. It then delves into different leadership skills and attributes, differentiating between leadership and management, and comparing various learning styles. The report further explores methods for motivating employees, evaluating the benefits of teamwork, and addressing conflict resolution within a team setting. Finally, it discusses planning, assessment, and development needs in the context of HRM. The report also offers suggestions for improving organizational effectiveness within UPS, addressing issues such as mass resignations and the need for diversification in a changing business environment.

WORKING WITH AND LEADING
PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documents require to selecting and recruitment of new staff members .............................1
1.2 Outcomes of ethical consideration,legal and regulatory ......................................................2
1.3 Participation in selection process ........................................................................................3
P4 Evaluate own contribution to the selection process...............................................................4
TASK 2............................................................................................................................................4
2.1 Different leadership skills and attributes...............................................................................4
2.2 Differentiating between a leadership and management .....................................................5
2.3 comparing different types of learning styles. ......................................................................6
2.4 Methods for motivating the employees...............................................................................6
TASK 3............................................................................................................................................7
3.1 Evaluation of benefit of a team work ...................................................................................7
3.2 working as a leader and dealing with conflicts. ..................................................................8
3.3 effective teamwork in achieving their goals. .......................................................................8
TASK 4............................................................................................................................................9
4.1 different aspects of planning , assessment and planning.......................................................9
4.2 Development needs in planning and developing ...............................................................10
4.3 Analysis of attainment of evaluation plans ......................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Recruitment is a stepwise process of hiring employees which includes scheduling,
attracting, short-listing, selection, induction of best qualified candidate from a large group of
people. This collective approach helps in finding desired candidate required for job role of
described job. This report is focussed on challenges faced by Human Resource Management of
United Parcel Service and measures to overcome it(Bush and Middlewood, 2013). Company
must plan in effectual way in dealing with problem which have aroused due to mass resignation
of different level of employees. This assignment put limelight on on different aspect a manager
need to considers in recruitment and selection process process for employees. This assessment
have classified different types of leadership style and the type of impact and influence on
working and organisational structure. After analysing different prospect of Human resource
Management of United Parcel Service few suggestions are also being put up to improve and
enhance effectiveness of organisation.
TASK 1
1.1 Documents require to selecting and recruitment of new staff members
Documentation is considered as one of the critical aspect on recruitment and selection
process. It helps in better all round analysis of employee considering different factors and
providing systematic and transparency approach in hiring process(Grint and Holt, 2011). It
evaluates potential and capability of an employee with respect to the job they have applied for in
the organisation. Documentation give privileges to a manager in also analysing their personal
details like family background, criminal record fraud any unethical conduct.
Sources of recruitment : Recruitment process can hire desired candidate for job role from
internal and external sources. Internal sources includes promotion of lower level of employee to
higher level and external sources involved recruitment and selection forces through walking and
pool campus. Documentations are mainly required for external sources and for new staff
members
Factors included in selection process :
 Job specification: It included different factors like tasks, objectives, qualification and
job role needed for job role(Lev, 2013).
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 Person Specification : It must suit job description like personality,communication,
intellectual knowledge and creativity.
 Curriculum Vitae: It contains summered description of personal retails required in
description process.
 Medical health: It must be included wire hiring a medically unfit person is an liability to
an organisation. So medical health and mental ability must be considered in hiring of
candidates
 Legal – Documentations also includes legal factors observing conduct of a person in an
organisation(Mayfield,2014)..
These are some of the important component which are to be considered in documentation
process of an organisation.
1.2 Outcomes of ethical consideration,legal and regulatory
United Parcel Services use several factors while conducting hiring and recruitment
processes.
 Legal : In selection of candidates it is important to judge people on the basic of their
ability, latent and potential instead of judgement on the base of race, caste, creed. For
minimising this ill practice in hiring process UK government have laid down different
laws policies and guidelines, Labour law in UK used to regulate relationship between
trade union, workers and employees and la y down guidelines for different prospectives
of hiring(Mayfield, 2011)..
 Ethical: In recent past they have terminated CEO and other senior employee in unethical
manner which result in mass resignations of senior employees in protests. It is important
to formulate and deliver some corrective measures to increase stability in an organisation.
 Issues in relation with diversification: For diversification of organisation a manger
must be able to analyse different prospects in new business environment.
 Regulatory authority: There are certain bodies of government which have enacted
different laws for providing guidelines and policies for business process and trading
practices. There are different governing bodies like General Council of Bar, Law Society
of Northern Island, Law society of Scotland, Faculty of Advocates.
Laws of Government of UK governing and guiding hiring process
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 Employment law – It provides all, necessary guidelines related to recruitment and
selection, working, and code of conduct
 Discrimination law – It make sure that employees are not harassed on the basis of
discrimination activities like caste, creed, race and sexual abused.
 Health and safety – it is among the priority level , security and health acre are important
in an organisation mentally healthy person will work in positive scene which help in
increasing productivity of an organisation.
1.3 Participation in selection process
Being designated as Human Resource Manager I must be responsible for different
activities which are performed in hiring process(Peterson,2011).
Some of the important component must be considered :
 Total number of vacancies
 Job role and specification
 Qualification and education
 Interview process
Different role performed by me in hiring process
 Planning a interview – Planning must be done in considering hiring process. I must
make sure effective planning in different level of recruitment process.
 Procedure – It must be ensured that right procedure is used in analysing right candidate
e.g. For top level management one to one recruitment will be effective as it is only use to
judge that their experience match jibe role in organisation.
 Interview – While interviewing a candidate I must make sure that candidate get adequate
time for expressing himself which will allow every recruitment manager to analyse
qualities of that employee(Peterson,2011).
 Job specification - While conducting interview valuable information about the role that
employee will play in organisation .
 Ethical values – Throughout the process ethical values must be maintained e.g. giving
respect top new employee is very much essential which gives a broad and positive
impact on organisation
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P4 Evaluate own contribution to the selection process
As a new manager I have to play different roe in selection process .Some of them are
mentioned below
 Adaptive – I must adapt to working culture and environment so that enable me to
respond quickly in changing environment. As the organisation in must be well prepared
to cope up with policies of the company(Pritchard and Bloomfield,2013).
 Flexibility- My approach in dealing with with the process must be flexible. Must ensure
that I can assist manager in different factors in a selection process according to need and
want in selection processes
 Demand forecasting – I must analyse different market scenario and forecast demand
for future need and want e.g. like in changing market scenario technology have
captured traditional way of practising business so as a recruiter it must be make sure that
employee must keep pace within latest technology.
 Expansion – It is important to consider future planning of organisation in competitive
so demands of employees must be analysis beforehand.
 Training and development – For maintaining core core competition in competitive
business market it must be make sure that effectual and skilled employees are being
hired to attend competency in market place.
These are some area where I will be concentrating to contribute in hiring process.
TASK 2
2.1 Different leadership skills and attributes.
A leader must ensure that teams are managed professionally and effectively. Some of
the features and ability of a leader are mentioned below -
Convincing ability : Leaders must be capable of motivating and convincing employee which
will boost morale of employee and increase their susceptibility in working environment.
There are different models explained leadership skills and roles
Grench and Raven's Model – It is being categorised into 5 different features granting different
powers to leaders
 Legitimate- Leaders expect their employees to be discipline and biddable(Rees and
French, 2016).
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 Rewards- Leaders must have a good judgement ability to reward their employees.
 Expert- A leader must posses adequate knowledge, understanding and skills to
manage workforce in an organisation.
 Referent – Leadership must not be dominant instead they possess supportive nature
to support their employees and make positive and friendly environment.
 Coercive – Leaders must have skills and ability to take quick decision in changing
market scenario which must be profitable to an employee
Higgs and Dulewicz model – This model defines skills of a manager for handling emotions and
sentiments of an employee. Some of the factors are given below
 Drivers- Leaders must posses some abilities to motivate their employee to work
effectively in changing environment. Leaders try to generate coordination and team
work between the employees. It will help an organisation to compete effective in
changing market scenario(Stanleig,2013).
 Constraint - A leader must have a clear goal and must show full effort and sincerity
about their jib role. In recent times due to resignation of may employee it has become
more important to perform task with honesty.
 Enablers- Leaders must make sure they have covered every aspect of attitude and
behaviour of an employee which helps them to generate good and effective team work
among their employee.
2.2 Differentiating between a leadership and management
Differences between roles of managers and leaders must be understand which allow to
define different job role to employee
Basis Management Leadership
Conflicts Management resolve conflicts
at a larger scenario. It is
responsible for resolving
conflicts in both internal and
external environment of an
organisation
Leaders manage and resolve
conflict which have generated
among their employee in
working environment.
Decisions The decision making body Leaders creates visions for
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take decisions related to their
goals of organisation in both
internal and external
environment.
jobs assigned to them. Their
decisions are concerned with
project management and and
handling employees
Coercive Manager while taking decision
must ensure that it benefit all
the people of their organisation
without doing partiality.
A leader's decision is restricted
to handling problem of their
projects and workers .
Analysing difference job role of manager and leader it becomes easy to analyse different
aspects and roles in an working environment.
2.3 comparing different types of learning styles.
Different leaders apply different styles of leadership. Different organisation follow
different leadership style in their organisation.
 Democratic leadership style – In this style leaders are responsible for working of heir
employees. For effective work in their organisation leaders give some rights and
authority to there workers to work independently, but following rules and regulation of
the organisation. This activity will make the employee feel valuable and motivated which
helps a leader to make coordination between the employee(Welch, 2014).
 Autocratic leadership – In this type of leadership all decision main power lies in the
hand of single owner and employee are tend to follow instruction only. This decreases
coordination and collaboration between employees. It creates an negative environment
business environment which will cause low productivity in an organisation.
 Transformational leadership- Th is is most effective style leadership followed by
many organisation. The elders make certain visions, missions , action plan and goals and
motivate their employees to work accordingly. It also gives certain responsibility to their
workers and make them valuable in the organisation. After the leadership failed in United
Parcel Company they have adopted transformational leadership which give opportunity
for growth for every workers.
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2.4 Methods for motivating the employees
There are different motivation theories which have been adopted by United Parcel
Services. Some of them are as followed.
Marlow's theory- This theory is classified into different parts.
 Physiological- It is used for analysing and fulfilling basic necessity of employee
including house, clothes, food, family and happiness
 Safety needs- It ensure health and safety in working environment and giving assurance in
their jobs.
 Esteem – it is about giving social respect and recognisance to employees
 Self actualization- it gives values and consideration to employees
 Social belongingness – it help in maintaining coordination and friendly behaviour with
workers in organisation.
Herzberg's theory – It tells 2 features of motivation(Peterson,2011)
 Hygienic factor- this will have clean environment in organisational structure hence a
positive environment will be created.
 Motivational factors – it is about considering attitudes and behaviour of employees
towards the organisation. Negative or unethical behaviour will decrease success rate of an
organisation.
The above mention factors tend s to understands essential requirement of an employee hence all
a leader to fulfil them. This will all an employee to be more dedicated towards the organisation
and work with positive intent.
TASK 3
3.1 Evaluation of benefit of a team work
Team work is always beneficial in an organisation. In United Parcel Service different
benefits of team work are mentioned below.
 Resolution of disputes and conflicts- While working in an large organisation it is
obvious that that conflicts and clashes may arise between workers due to their ego,
working styles, opinions attitudes (Welch, 2014). So it is priority of a manager to remove
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and rectify these factors from the environment otherwise it will hamper progression of
employees. This will increase their competing efficiency in business environment.
 Mentoring and supporting – It must be make sure that employees get proper guidance
and learning space in increasing theory skills and ability. The role mentor to guide and
monitor accordingly. New employee who have been inducted in the organisation must
need mentoring for proper guidance in working environment.
 Diversification – Organisation tends to diversify and expand themselves in business
environment. Employee must know to use adequate resources effectively e.g. there is a
expansion of digital market so every employee are skilled enough to deal with
electronics equipment so proper sharing will help them to grow and prosper in business
world(Welch, 2014).
3.2 working as a leader and dealing with conflicts.
Leader usually helps in maintain friendly and positive organisational culture which
enhance proper coordination and collaboration between the employees. Organisation have
adopted certain models for smooth working in an organisation.
Tuckman's model- This defines a team building process usually divided into 4 different part.
 Forming – Leaders gives verbal description of roles and obligation which forms
guidelines to employee in proper manner.
 Storming – Certain provender are there which gives certain rights to employee where
they challenges higher authority in case of any violation of employers rights.
 Norming – It can be formed by coordination between employees. This helps in
decreasing conflicts between employee at their level hence reduces time and increase
opportunity by planning better for future prospects(Peterson,2011) .
 Performing – It analyse performances of employees and classify them based on their
efficiency. It properly evaluate them and analyse if any training and development is
needed.
Belbin's team role model- This modes gives a brief description of role and contribution of every
employee , so it is easy for leaders distribute job roles according to their potential and ability.
This also helps organisation to give rewards to employee for their work. This will create positive
competitive environment among the employees.
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3.3 effective teamwork in achieving their goals.
United Parcel Service used to test capability of team by analysis of different prospects
and characteristics of an team
 Focus and objectives – A manager is responsive to drive employees to organisational
goals. It make employee understand that what target they are working for and hoe they
can achieve successfully. This will allow employee to work profoundly and
enthusiastically towards their work.
 Defined responsibilities and job specification – Manager must ensure that all the
employee must know their role in the organisation, specially new employee must know
for what job they have been hired for and how they can contribute in the organisational
structure. The job roles which have been given must be in merit.
 Team process – For an assigned task team members must make sure that that they use
right path and correct measure to complete their task which will generate better planning
and coordination and ultimately better coordination among them(Peterson,2011) .
TASK 4
4.1 different aspects of planning , assessment and planning
United Parcel Service are using different factors and guidelines for proper planning,
assessment and planning.
Documentation – Creation of legal documents and titivation is very essential for a Human
Resource Manager. The verification factor includes personal and professional conduct containing
police verification and personal information.
Life long learning – A continuous and upgraded knowledge will help the organisation and
employee against certain changes in business structure. Through organising differ seminars,
skills enhancement sessions, brainstorming will intensify knowledge and skills of employee
which will altogether benefit the organisation.
Group discussion processes – A collective discussion assist in discussing proactive and
innovative idea which will increase potential and skill of an employee in business organisation.
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These group action plan gives a direction to an employee to prosper in handling different
difficulties which prevail in business organisation.
4.2 Development needs in planning and developing
For developing effective planning several methods are used for fulfilling different
obligation and needs of employees. Few of them are mentioned below
Maslow's theory – Through different factor of motivation different planning and processes can
be observed. They are mentioned below -
 Psychology- It helps in fulfilling basic needs of employees lie food ,shelter, happiness. It
will enhance their working ability in business environment.
 Safety – providing safe homes will increase capability of employees hence it is
responsibility of organisation to ensure security of the employee against any unethical or
criminal activities against them.
 Social belongings – It maintain a positive and friendly behaviour and culture among the
employees .More the employee coordinate with each other in informal environment
more they will work efficiently in professional environment
 Self esteem- It tells about giving respect, values , status and recognisance to all
employees.
 Self acquisition – it identifies potential and capability of employees. An employee must
know his capabilities so that he can contribute in organisational progress
 Communication style – This follows assertive style of communication where managers
make plans to achieve desired targets without hurting persuasion and feeling of
employees.
Through considering all these factor one can evaluate different needs and gives suggestions for
developing effectual planning for developments.
4.3 Analysis of attainment of evaluation plans
There are different factors through which we can evaluate success of this assessments.
Some of the analysis are given below
 Questionnaire – Asking questions and getting feedback helps in evaluating different
scenario and make necessary planning for rectifications of problematic areas . It can
easily monitor requirements and need of employee or what changes can improve working
of organisation.
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