Impact of Leadership on Engagement and Wellbeing at ICICI Bank

This industry research project examines the impact of leadership on employee engagement and wellbeing at ICICI Bank. The research focuses on leadership's influence on diversity management, communication, and innovation within the workplace. The report includes a literature review, keywords used for the literature search, and relevant articles. The overarching problem addressed is the potential for poor communication and lack of engagement to negatively impact business performance. The research aims to evaluate leadership's impact on diversity management in ICICI Bank, addressing key research questions about employee engagement, workplace culture, and decision-making processes. The report also includes a company letter seeking project approval. The report highlights the importance of transformational leadership in maintaining a diversified workforce. The references include articles on transformational and servant leadership, diversity management, and team member behaviors.

Running head: INDUSTRY RESEARCH PROJECT
Industry research project
Name of student
Name of University
Author note

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Report title Impact of leadership on the engagement and wellbeing of
employees at ICICI bank
Industry
partner
The industry partners of ICICI bank are Zoho operating system
business for managing vendor payments, GreyTip for
management could based system, etc. Another industry partner
of the bank is Emirates NBD, which has allowed for pilot
transactions required to manage international trade finance and
other financial aspects. The online car services company named
Ola has partnered with ICICI bank to deliver integrated
services too. Twitter and Facebook are other industry partners,
which have partnered with ICICI bank to deliver advanced
customers’ services and kept close contact with them to
understand their needs and preferences.
Research field The research field is related to the leadership, which is a
sub division of human resource management. The field of
research defines the scope of research concerned with the
evaluation of impact of leadership on the diversity management
within the workplace of ICICI Bank (Choudhary, Akhtar and
Zaheer 2013). This is essential for ensuring that a diversified
culture consisting of people from different backgrounds and
culture work together, in coordination, as an unit to manage
shared values and beliefs and ensure successful business
functioning (Nart et al. 2018). It is justified that leadership can
facilitate higher engagement of employees through motivation

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and encouragement and providing them with various benefits
along with training sessions to sharpen their skills and
knowledge, furthermore contribute to team work, coordination
and successful accomplishment of tasks within quick time.
Overarching
problem
“The overarching problem is stated with the assessment of
research rationale that defines how diversity within the
workplace, if not managed, can bring lack of communication
and without any shared vision and objectives to be achieved.
The problem of communication and lack of engagement of
employees can also affect innovation negatively as well as
hinder the business performance due to sharing and exchange of
views and opinions (Piwowar-Sulej 2014)”.
Overarching
research aim
The research aims to evaluate the impact of leadership
on the management of diversity within the workplace of ICICI
Bank in Andhra Pradesh, India.
Research
questions(s)
 What can be the impact of leadership on the ways of
engaging employees together at ICICI Bank’s
workplace?
 How the leaders can maintain a good culture within
workplace?
 Is it necessary to consider the individual views and
opinions of organizational members before making a
business decision?
 How can the leader play an important role in preventing
discrimination, maintain diversity and promote health

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and wellbeing of theirs?
Literature
review:
Keywords
used for
literature
search
The keywords used to review the literature section include
leadership impact and diversity management. There are few
other keywords as well such as the transformation leadership
style, considering people to work at same workplace belonging
from different background and culture (Avolio and Yammarino
2013).
Literature
review: Name
2 relevant
articles
1. Nart, S., Yaprak, B., Yildirim, Y.T. and Sarihan, A.Y.,
2018. The Relationship of Diversity Management and
Servant Leadership with Organizational Identification
and Creativity in Multinational Enterprises. Finans
Politik & Ekonomik Yorumlar, 55(637), pp.31-47.
2. Marshall, L., 2017. The Contribution of Ethnic Culture
in Leadership Experiences of Minority Women
Managers: A Narrative Inquiry (Doctoral dissertation,
Northcentral University).
Company
letter
To
The Manager
ICICI, Andhra Pradesh, India
Subject: Approval for the project related to leadership
impact on the management of diversity
Dear Sir
I would like to request you for the approval of my
ongoing project. As a trading partner with your company for a

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long time, I have found that cultural differences and
discrimination have been ongoing issues that are emerging in
the past few months. It is to make you informed that a proper
leadership style can be as much effective and also make sure to
resolve the issues related to diversity management. I have
conducted a research on the concerned research topic and this
research will assist me to grow in my professional career in the
future as well. Being a major topic in the field of human
resource management, a transformational leadership can be
beneficial for maintaining a diversified workforce consisting of
employees who can share their individual views and opinions
before the making of business decisions. Kindly make approval
o the research top progress with the dissertation in the days to
come.
Thankfully yours
Mr. XYZ,
Zoho

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References
Avolio, B.J. and Yammarino, F.J. eds., 2013. Introduction to, and overview of, transformational
and charismatic leadership. In Transformational and Charismatic Leadership: The Road Ahead
10th Anniversary Edition (pp. xxvii-xxxiii). Emerald Group Publishing Limited.
Choudhary, A.I., Akhtar, S.A. and Zaheer, A., 2013. Impact of transformational and servant
leadership on organizational performance: A comparative analysis. Journal of business ethics,
116(2), pp.433-440.
Nart, S., Yaprak, B., Yildirim, Y.T. and Sarihan, A.Y., 2018. The Relationship of Diversity
Management and Servant Leadership with Organizational Identification and Creativity in
Multinational Enterprises. Finans Politik & Ekonomik Yorumlar, 55(637), pp.31-47.
Piwowar-Sulej, K., 2014. The Impact of Team Member Behaviours on Project Effectiveness.
Przegląd Organizacji, (6), pp.48-53.