Comparing Leadership and Management Systems in Service Sector

This report delves into the critical aspects of leadership and management within the service industry, focusing on change management systems and leadership styles. The report begins by highlighting the interconnectedness of management and leadership, emphasizing their importance for effective service delivery. It then examines the Za Za Bazaar, a buffet restaurant, as a case study. The analysis includes a comparison of change management systems and leadership approaches across different service industry organizations, exploring both internal and external influences on change. The report also emphasizes the importance of continuous learning for leaders, referencing the need to stay updated with industry trends, such as sustainability. The conclusion reiterates the significance of strong leadership and management for business growth and superior service delivery. References include academic journals and publications.

LEADERSHIP AND MANAGEMENT

Contents
INTRODUCTION
TASK 4
P7. Comparing and contrasting different service industry organizations change management systems and leadership.
REFERENCES
Books and Journals:

I N T R O D U C T I O N
• Management involves set of principles which are used in
planning, directing, managing, organizing, coordinating and
controlling the efforts of the staff to achieve the predetermined
objective an organization (Ye, Q., Wang, D. and Guo, W., 2019).
• Management and leadership are interlinked with each other. It
is the essential part of an effective management together they
deliver a well satisfied health services.
• The report is based on the Za Za Bazaar which is a buffet
restaurant in the United Kingdom.

T A S K 4
• Comparing and contrasting different service industry
organizations change management systems and leadership.

C H A N G E M A N A G E M E N T :
• In the today's world there is constant need to change with
varieties of reasons that are influenced by internal and external
stakeholders.
• The internal entrance may be less easy to detect as it is an
outcome form cultural differences between staff members or
from a cultural shift in the business itself (Samaibekova, Z. and
Kocherbaeva, A., 2019).
• The external influence is quite simple to discern; legislation
plays a part with organization and it has to be adapted to meet
new guidelines and laws.

DEVELOPING LEADERS
• Not only business requires to develop but a leader needs to
develop himself too. To be an effective leader he requires to
learn continuously.
• Learning outcomes from educational qualification not enough
but also keep updating with publications and journals so that a
leader may know for are the latest trends that influence in his
service sector (Woods, P. A. and Roberts, A., 2019).
• For example sustainability is a global trend but having a huge
impact in the service sector he must understand the impact of
sustainable farming, recyclable and reusable packaging.

C O N C L U S I O N
• From the above presentation, it has been concluded that
management and leadership are both significant for the growth
of business and for the best service deliverables in the service
sector.

R E F E R E N C E S
• Books and Journals:
• Samaibekova, Z. and Kocherbaeva, A., 2019, October.
Leveraging universally desirable and undesirable leadership
styles. In 4th International Conference on Social, Business, and
Academic Leadership (ICSBAL 2019) (pp. 30-34). Atlantis Press.
• Woods, P. A. and Roberts, A., 2019. Collaborative school
leadership in a global society: A critical
perspective. Educational Management Administration &
Leadership, 47(5), pp.663-677.
• Ye, Q., Wang, D. and Guo, W., 2019. Inclusive leadership and
team innovation: The role of team voice and performance
pressure. European Management Journal, 37(4), pp.468-480.

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