An In-Depth Analysis of Management, Leadership, and Innovation at WCH

This report provides an analysis of the management practices and leadership strategies implemented at Woodford Children's Home (WCH), a residential home for children with emotional and behavioral difficulties. The report examines the home's utilization of Integrated Systemic Therapy, staff training programs, and ethical considerations in providing care for traumatized children aged 11-17. The discussion delves into the importance of information management, ethical codes of conduct, and the application of various theories, including duty-based ethics, behavioral theories, and social interaction theory. Furthermore, the report explores the entrepreneurial skills of the speaker, relating them to classical economic theory and cognitive learning theory. Key aspects such as ambition, motivation, active listening, and creativity are highlighted as essential qualities for successful entrepreneurship. The report also addresses operational efficiency, training programs, and the role of audits and reviews in improving services, referencing scientific management theory and Belbin's team role theory. The conclusion emphasizes the importance of delegation, participative management, and the application of Maslow's hierarchy of needs in providing a supportive learning environment for the children. Finally, the report stresses the significance of customer-oriented practices and collaborative approaches in decision-making and continuous improvement.

Running head: MANAGEMENT
Opportunity, Innovation and Entrepreneurship
Name of the student:
Name of the university:
Author note:

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Table of contents
Introduction................................................................................................................................2
Discussion..................................................................................................................................2
Conclusion..................................................................................................................................7
References..................................................................................................................................8

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Introduction
The aim of Woodford Children Home is to provide quality care, support and treatment
to the children suffering from emotional and behavioural difficulties. The speaker highlighted
the use of Integrated Systemic Therapy, which was used first by Childhood First and the
other healthcare institutions dealing in the therapy. Trainings are provided to the staffs
regarding use of the therapies. Clinical oversight is provided on the psychoanalytic sessions
and monthly meetings. The speaker also states that effective care is provided to the children
belonging to the age group of 11-17 years, who have been victimized of trauma. As per the
arguments of Lopez et al. (2019), the speaker took pride in stating that 18 month training
programs in collaboration with the associated partners and agencies. The aim is to attain
charity through the means of short term educational plans, which helps in providing relevant
services to the needed children and their families.
Discussion
The background of the interview is the ethics, which prevails in the process of
providing care and treatment to the needful children. The speaker highlighted that the main
focus is on the children, who lack effective care and nourishment. A congenial environment
is created, where the emotional, social and educational needs of the young people. In this
process, the speaker highlighted the importance of information management, which acts
assistance in averting the instances of communication barriers. Adherence to the ethical code
of conduct and principles is reflected in the claim of the speaker towards using the
psychodynamic principles in the provision of care. In this context, Wilden et al. (2018) is of
the view that Freud’s psychoanalytic theory can be correlated, which segments the actions of
the children according to their upbringing.

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The speaker states that in the treatment, the past relations of the children are
considered for achieving a deeper insight into the mind-set. Herein lays the importance of
ethical code of conduct and Data Protection Act (1998) for safeguarding the information
shared by the customers. Parental presence is mandatory, as it is a sensitive issue. Ethical
theory of Duty based ethics can be correlated in this context, as the staffs are obliged to
ensure that the children achieve a safe, valuable environment for gaining the development
through proper transitions between the phases of life. In this context, mention can be made of
the behavioural theories, which states the managerial responsibilities of the staffs regarding
taking good care of the children (Davie 2017).
Taking a cue from the behavioural theories, the aspects of planned action and
reasoned behaviour can be implemented. The speaker confesses the negativity spread through
the behaviour of the staffs towards community functions. This is through the means of non-
participation and non-responsiveness. Absence of proper mechanisms for dealing with such
issues reflects the incapability towards provision of quality care and treatment. In this
context, the social interaction theory gets a negative connotation in terms of the
communication gaps between the care givers and the children. According to Gehman and
Höllerer (2019), these gaps, further, aggravates the complexities, affecting the psychological,
social and emotional development of the children, contradicting the stages of development as
proposed by Freud. The speaker highlights the cases of running away, indulgence in anti-
social behaviour and vulnerability, which indicates the feeling of isolation, negligence and
segregation among the community children. This feeling intensifies the incapability of the
caregivers in terms of providing proper care and attention to the children, so that they can
achieve proper development.
One of the other aspects of interview was the entrepreneurial skills, abilities and
competencies, to which the speaker responded that he possessed good work experience and

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subjective knowledge. He considered that multidisciplinary working background helped him
to enhance the scope and arena of the practical knowledge. His statements can be related with
the classical economic theory of employment. According to this theory, employment is
perceived within the ambience of marketing economic systems. Countering this, Dimitri
(2019) argues that the statements of the speaker relates to the diversified practical knowledge,
which transcends the scope and arena of his knowledge from subjective, practical to
something beyond the limitations of the discipline.
One of the propositions of classical theory of employment is that individuals are
rational human beings, motivated through self-interest. In this context, the statements of the
speaker can be placed, as he is of the view that he possess good practical knowledge with
multi-disciplinary approach towards theoretical considerations. This aspects brings the
rational theory into the discussion, emphasizing on the importance of logical reasoning
towards translating the learnt theories into practice. As a matter of specification, the speaker
states that the essential qualities needed for becoming a successful entrepreneur are ambition
and motivation. Along with this, the speaker also stated that active listening skills are also
necessary for upgrading the standards and quality of the learning skills. In this context,
Strønen et al. (2017) opines that cognitive learning theory can be applied for mapping the
context in which the individuals gain new insights. Apart from this, Gibbs reflective cycle
can also be correlated for mapping the ways in which reflective observation is applied for
concretizing the experience.
The speaker also stated that creativity is important in terms of gaining the ability to
solve the problems in an efficient and effective manner. In this context, the aspect of planned
action and reasoned behaviour can be implemented. This is in terms of assessing the
behaviour of the speaker towards exercising the preconceived skills, abilities and
competencies for solving the potential issues and problems. The main requirements in this

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context are knowledge, skills and reflexivity, which evokes the leadership. These
requirements are the agents, which help in attaining development. In this context,
transactional leadership can be correlated in terms of improving the stability in the
relationship with the subordinates. Incorporating the aspect of rationality and logical
reasoning in the transactions enables the leaders to earn respect and emerge as a People’s
Leader (Aragon et al. 2017).
On being asked about the appropriateness and efficiency of the operations, the
speaker highlighted training and employment of the staffs according to the guidelines and
ethical code of conduct. The aim in this context is improvising on the communication skills
of staffs, which can be correlated with the agenda setting theory. Setting the agenda can
further be collated with the goal setting theory, which helps the individuals like that of the
speaker to upgrade the standards and quality of the leadership skills, competencies and
abilities (Hookway et al. 2019). Apart from this, the speaker also highlighted that reviews and
audits form an important part of the residential services and business. Assistance from the
Senior Operations Manager proves beneficial in terms of undertaking effective decisions for
the betterment of the patients and the organization as a whole. In this context, scientific
management theory proposed by Frederick Taylor can be brought into the discussion. This is
in terms of managing the performance of the employees through the means of inclusive
working practices (Gras, Dutrénit and Vera-Cruz 2019).
Long term care planning gets reflected in the statements of the speaker. This planning
helps in conducing the activities within the stipulated time. The group analyst and
psychoanalyst indulge in group discussions for assessing whether the system support for the
provision of care is according to the needs, demands and requirements of the patients, that is,
the children. Collaboration is the main aspect here, which relates Belbins’ team role theory
into the discussion. In this context, Wallin and Fuglsang (2017) is of the view that forming

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stage is important in terms of laying strong foundation and flexibility to the goal of providing
quality care, treatment and support to the children, who have been victimized of trauma and
other forms of violence.
Psychological perspective of the children being admitted to the care home is
considered. This aspects bring the psychoanalytic theory proposed by Freud. If there is any
disturbing past, the children would hesitate to interact with the staffs. Therefore, Prado,
Pearson and Bertelsen (2018) opines that attempts are to be made so that the children feel a
homely environment in the care home. Negotiation sessions, in this context, can be
considered as a planned action and reasoned behaviour for gaining trust, loyalty and
dependence from the service users. The speaker stated that the services is devoid of any kind
of influence, which can generate misunderstanding and conflicts.
Enhancing the cultural diversity is one of the visions of Woodford Children’s Home.
In this context, diversity is considered to be an asset, where creativity and innovation are
stimulants towards acting according to rationality (Singh et al. 2018). Mention can be made
of the risk assessment and management techniques, which adds flexibility into the support
systems towards provision of care and treatment. Collecting feedback completes the
transactions of the care, treatment and support.
The role of the speaker has been segmented into problem solver, motivator and
natural leader, initiative taker, capability to work under pressure, possessing positive attitude,
loyal and honest. These attributes are the different segments of the speakers’ personality. All
of the aspects are crucial in terms of enhancing the personality of the care home staffs
towards catering to the developmental needs of the children. Delegation of the duties in a
proper sense adds clarity into the vision towards accomplishing the identified and specified
goals.

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Conclusion
According to the speaker, delegation and authoritative nature is crucial for exercising
the managerial responsibilities in Woodford Children’s Home. However, participative
management is beneficial for exerting leadership on account of the needs, demands and
requirements of the children. Applying Maslow’s hierarchy of needs, the main need of the
children is that of a proper learning environment, where they can get motivation to learn new
things, driving them towards development. Evaluation of the policies and resources for the
providing the care and support is beneficial for generating customer oriented practices.
Collaborative approach in this direction is fruitful in terms of increasing the adjustability
skills of the management towards executing the decision making processes. Audits and
reviews of the target achieved, through periodical meetings is effective in terms of mapping
the areas in which the standards and quality of care, treatment and support needs to be
improved. Increasing the frequency of these meetings relates to planned and reasoned action
for ensuring quality development for the children.

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References
Aragon, R., Schneider, J., Yang, W., Basson, J., Burton, A., Holman, R. and Downing, G.J.,
2017. Impact of innovation initiatives in a federal government agency: Measuring and
understanding the influence of culture and employee attitudes. The Innovation Journal, 22(1),
p.1.
Davie, G., 2017. Social Entrepreneurship: A Call for Collective Action. In Leading and
Managing in the Social Sector (pp. 41-52). Springer, Cham.
Dimitri, P., 2019. Child health technology: shaping the future of paediatrics and child health
and improving NHS productivity. Archives of disease in childhood, 104(2), pp.184-188.
Gehman, J. and Höllerer, M.A., 2019. Venturing into the cultural future: research
opportunities at the nexus of institutions, innovation and impact. Innovation, 21(1), pp.229-
248.
Gras, N., Dutrénit, G. and Vera-Cruz, M., 2019. A causal model of inclusive innovation for
healthcare solutions: a methodological approach to implement a new theoretical vision of
social interactions and policies. Innovation and Development, pp.1-26.
Hookway, S., Johansson, M.F., Svensson, A. and Heiden, B., 2019. The Problem with
Problems: Reframing and Cognitive Bias in Healthcare Innovation. The Design Journal,
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Lopez, E., Gonzalez, J.L., Cordo, J.A., Janvier-Anglade, M. and Fitzpatrick, T.A., 2019.
EntrepreNurses: Nursing's Evolving Role in Innovation Strategy. Nursing Economic$, 37(3).
Prado, A.M., Pearson, A.A. and Bertelsen, N.S., 2018. Management training in global health
education: a Health Innovation Fellowship training program to bring healthcare to low-
income communities in Central America. Global health action, 11(1), p.1408359.

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Singh, H., Mallaiah, R., Yadav, G., Verma, N., Sawhney, A. and Brahmachari, S.K., 2018.
iCHRCloud: Web & Mobile based Child Health Imprints for Smart Healthcare. Journal of
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innovation capabilities: The case of the ‘Innovation Clinic’. Journal of Entrepreneurship,
Management and Innovation, 13(1), pp.89-116.
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Wilden, R., Garbuio, M., Angeli, F. and Mascia, D., 2018. Entrepreneurship in Healthcare.
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