Leadership IT: A Case Study of Warcraft Ltd App Project Success

This case study examines the Warcraft Ltd app project, focusing on the role of Leadership IT in its development. Warcraft Ltd, a company specializing in live-action role-playing games, sought to enhance its business through a redesigned website and a new mobile app. Tech Solutions, an IT company, ...Read More

Running head: LEADERSHIP IT
Leadership it
Name of the Student
Name of the University
Author’s note

1LEADERSHIP IT
Table of Contents
Background and business objectives................................................................................................................................................................2
SWOT analysis.................................................................................................................................................................................................4
Cost Benefit Analysis.......................................................................................................................................................................................6
Budget estimate..............................................................................................................................................................................................12
Schedule estimate...........................................................................................................................................................................................13
Potential Risks................................................................................................................................................................................................15
Innovation.......................................................................................................................................................................................................16
References......................................................................................................................................................................................................18

2LEADERSHIP IT
Background and business objectives
Warcraft Ltd is the company who is responsible to develop as well as promote the video live action battle game to the field. A live-action
role play gaming is one sort of role-playing game where the parties can be able to demonstrate their characters. The participants of the game
achieve their goal within a fictional setup and there the participants of the game can be able to interact with each other. The participants will
have to strictly follow the rule of the game and must complete it. Event arrangers or the game masters define the rules of the game and assist the
participants in playing the game.
The managing director of the company is Jack Johnson. He is currently observing reduction of players in the company. He is trying hard
however, he fails to retain players. Jack has planned to re-design their website. He also wants to enhance the app. The managing director wants a
complete rejuvenation thus they want to improvise the marketing strategy as well. The latest strategy will help them to embellish their business
growth. For this reason he is seeking assistance from an IT company. Jack wants to take help from IT Consultant. The IT Consultant is working
for the Tech Solutions over three months in their web development as well as mobile app development. Tech Solutions has sent attender request
to rejuvenate their website and develop a utility app for Warcraft Ltd. Luke Harrison is the CEO of Tech Solutions. Donna Smith is the Director
as well as Mobile Development department of Tech Solutions and they have prioritised the Warcraft project.

3LEADERSHIP IT
The primary investment for the project is around $1,70,000 in the initial year, in the second year they invest about $25,000 and in the
third year about $240,000. Tech Solutions need discount rate of 10%. The market analyst has assumed the cash inflow of the project as follows-.
They are expecting that the project will make about 22% ROI and it will go along the business model of Tech Solutions.
The primary objective off the project is to develop an app that will run on iPhone as well as android devices. The app will enable the
clients to enrol and pay for the lessons. The app will have other functionalities like it can aid in booking tours and watching videos. It can also
help them in hire clothing, re-training and contact other participants. The app will facilitate the customers of Warcraft to subscribe to newsletters
of Warcraft. The users of Warcraft can be able to access maps of all the venues and they can be able to view the videos showcasing all the
facilities. The app must have the ability to perform the overall ranking of the game centre both in terms of services and the training. Luke and
Donna of Tech Solutions have appointed a project manager to take up the project of Warcraft. It will be his responsibility to develop an app such
that it can facilitate Warcraft in carrying out the business objectives. The IT Consultant will assist the project manager from the start to end in
accomplishing the project.
The project manager decides to take up the waterfall methodology to carry out the project activities. The project stakeholders associated
with the project can face several issues while conducting the project. The stakeholders have come from several educational background and thus
a conflict can create. The project plan will be developed which consists of the marketing strategy. The project plan must be approved by the all
the stakeholders and will require the client’s sign off before proceed on with the project. The project plan developed will have the project
timeline information, project budget information and the project dependencies.

4LEADERSHIP IT
SWOT analysis
Strength
Warcraft will use license for using the software. The transaction licensing model will evaluate the use of Warcraft software as per
transaction basis. The software vendors get a continuous cash flow, and this enhances the transaction volume as more and more stakeholders
involve in the project. Since Warcraft is opting for redesigning the app and the website the approach can certainly assist them. The proposed
Warcraft app will facilitate the customers or the users they will not have to pay heavy monthly or yearly. Warcraft can certainly reduce the cost
over head of the business operations they conduct. The app will contain the features like the pay-as-you-model. The users can pay for the game
according to their convenience at any time from any devices. The model can pay them flexibility and several benefits. The customers or the users
of Warcraft can be able to subscribe the application. The subscription licensing enables the users to enjoy unlimited service of the software. The
subscription licensing will consist of varied subscription models and it will help Warcraft users to choose the appropriate model of their choice.
Thus the subscription feature of the app can provide them several opportunities to earn money. The subscription package will certainly reduce
the usage of pirated copy of Warcraft game. The customers will be highly facilitated and it will definitely reduce any additional costs involved.
Weakness
The users of Warcraft once takes the service of Warcraft will have to stick to their services. Warcraft will offer periodic updates and the
users after paying a huge amount of revenue for the software usage will have to stick to the Warcraft even they are dissatisfied. Thus they most
provide a feedback form feature in the proposed app, it will let them know how they are providing services to the customers or the users. In case

5LEADERSHIP IT
of Warcraft the adoption of new technology services can be challenging. Tech Solutions will design the website and will develop the app and
will host their website and relevant services to the cloud. Tech Solutions will maintain the software and the database as well. Warcraft will have
to pay money on monthly basis and yearly basis to use the cloud services. Moreover, there are security and privacy related issues, they can be
Tech Solutions will have access to all the data of Warcraft. Warcraft will pay heavy amount thus they will have to spend money on other items
wisely.
Opportunity
Warcraft with the aid of the website and the app can provide enhanced services to the customers. Their services will be hosted on the
cloud and so the customers can register for their live action role-playing game services and can make the payment online. Warcraft can opt for
digital marketing and with some attractive features can enhance their business. They can attract customers with several lucrative features for
enjoying the live action role-playing game. Thus their market share will increase; their productivity will take a leap. The app and the website will
certain enhance their SEO ranking and this will fetch them competitive advantage. In this way they can become popular and can come close to
more and more customers. However, the app will provide a lot of benefits. The customers can see the newsletter; they can get all the necessary
updates on the smart phone. The website and the app will have ‘contact us’ customer service features. Warcraft can stay connected with the
customers all the time and can provide excellent service to the customers.

6LEADERSHIP IT
Cost Benefit Analysis
Cost-Benefit - INPUT VALUES
Warcraft App Project Scope $ 5,240.00
Detailed Analysis of Warcraft Project Requirements $ 7,280.00
Designing Warcraft App Project $ 3,640.00
Warcraft App Development $ 5,280.00
Total Development Cost $ 21,440.00
Testing The Warcraft App $ 3,600.00
Warcraft App Training $ 4,320.00
Warcraft Project Documentation $ 6,240.00

7LEADERSHIP IT
Total Operational Cost $ 14,160.00
Warcraft App Deployment $ 4,560.00
Post Implementation Detailed Review $ 6,720.00
Total Benefit $ 11,280.00
Discount Rate Used 22.00%
Project Cost-Benefit
Analysis
Analysis Variables: Enter values for the cost-benefit analysis in the INPUT_VALUES
worksheet.

8LEADERSHIP IT
Discount Rate Used 22.00%
Annual Benefits $
11,280.00
Annual Operational Costs $
14,160.00
One-Time Development
Cost
$
21,440.00
Year of Project
0 1 2 3 4 5 TOTALS
Economic Benefit $0.00 $ $ $ $ $

9LEADERSHIP IT
11,280.00 11,280.00 11,280.00 11,280.00 11,280.00
Discount Rate 1.0000 0.8197 0.6719 0.5507 0.4514 0.3700
PV of Benefits $0.00 $9,245.90 $7,578.61 $6,211.97 $5,091.78 $4,173.59
NPV of all BENEFITS $0.00 $
9,245.90
$
16,824.51
$
23,036.48
$
28,128.26
$
32,301.86
$
32,301.86
One-Time COSTS $(21,440.00
)
Recurring Costs $0.00 $
(14,160.00)
$
(14,160.00)
$
(14,160.00)
$
(14,160.00)
$
(14,160.00)

10LEADERSHIP IT
Discount Rate 1.0000 0.8197 0.6719 0.5507 0.4514 0.3700
PV of Recurring Costs $0.00 $
(11,606.56)
$
(9,513.57)
$
(7,798.01)
$
(6,391.81)
$
(5,239.19)
NPV of all COSTS $(21,440.00
)
$
(33,046.56)
$
(42,560.13)
$
(50,358.14)
$
(56,749.95)
$
(61,989.14)
$
(61,989.14)
Overall NPV $
(29,687.28)
Overall ROI
-0.4789

11LEADERSHIP IT
Break-even Analysis
Yearly NPV Cash FLOW $(21,440.00
)
$
(2,360.66)
$
(1,934.96)
$
(1,586.04)
$
(1,300.03)
$
(1,065.60)
Overall NPV Cash FLOW $(21,440.00
)
$
(23,800.66)
$
(25,735.62)
$
(27,321.66)
$
(28,621.68)
$
(29,687.28)

12LEADERSHIP IT

13LEADERSHIP IT
Budget estimate
Task Name Resource Names Cost
Warcraft App Project Scope $5,240.00
Considering Warcraft App Project Scope IT Management Staff $1,400.00
Defining Preliminary Resources IT Project Manager $1,920.00
Checking Resources Required for the App Project IT Project Manager $1,920.00
Detailed Analysis of Warcraft Project Requirements $7,280.00
Conducting Need Analysis for Warcraft App Project IT Management Staff $1,680.00
Draft Preparation of Warcraft App Project Specifications IT Management Staff $1,400.00
Preparing Preliminary Budget for the App IT Management Staff,IT Project
Manager $4,200.00
Designing Warcraft App Project $3,640.00
Detailed Specifications Review for the App Project IT Business Analyst $1,680.00
Gaining Approvals to Proceed Further IT Business Analyst $1,960.00
Warcraft App Development $5,280.00
Detailed Review of App Specifications IT Coder $1,680.00
Assigning Development Staff for the App Project IT Coder $1,920.00
Developing the Warcraft App IT Coder $1,680.00
Testing the Warcraft App $3,600.00
Conducting Unit Tests IT Tester $1,920.00
Conducting Integration Tests IT Tester $1,680.00
Warcraft App Training $4,320.00
Creating Training Specifications for learning the App functionalities Trainer $1,440.00
Finalizing Training Materials for the Warcraft Project Trainer $1,440.00
Training Materials Developed for the Warcraft App Project Trainer $1,440.00
Warcraft Project Documentation $6,240.00
Development of User Manuals Technical Communicators $1,680.00

14LEADERSHIP IT
User Manuals Development Technical Communicators $1,680.00
User Documentation Detailed Review Technical Communicators $1,440.00
Development of Help Specifications Technical Communicators $1,440.00
Warcraft App Deployment $4,560.00
Analysis of Strategy for Final Deployment Deployment Team $1,680.00
Creating Deployment Methodology Deployment Team $1,440.00
Creating the Software Maintenance Team Deployment Team $1,440.00
Post Implementation Detailed Review $6,720.00
Documentation Preparation For the lessons to be learned IT Project Manager $1,600.00
Distribution to team members IT Project Manager $2,560.00
Post Implementation Complete Review IT Project Manager $2,560.00
Schedule estimate
Task Name Duration Start Finish Predecessors
Warcraft App Project Scope 17 days Wed 06-06-18 Thu 28-06-18
Considering Warcraft App Project Scope 5 days Wed 06-06-18 Tue 12-06-18
Defining Preliminary Resources 6 days Wed 13-06-18 Wed 20-06-18 2
Checking Resources Required for the App Project 6 days Thu 21-06-18 Thu 28-06-18 3
Detailed Analysis of Warcraft Project Requirements 18 days Fri 29-06-18 Tue 24-07-18
Conducting Need Analysis for Warcraft App Project 6 days Fri 29-06-18 Fri 06-07-18 4
Draft Preparation of Warcraft App Project Specifications 5 days Mon 09-07-18 Fri 13-07-18 6
Preparing Preliminary Budget for the App 7 days Mon 16-07-18 Tue 24-07-18 7
Designing Warcraft App Project 13 days Wed 25-07-18 Fri 10-08-18
Detailed Specifications Review for the App Project 6 days Wed 25-07-18 Wed 01-08-18 8
Gaining Approvals to Proceed Further 7 days Thu 02-08-18 Fri 10-08-18 10
Warcraft App Development 22 days Mon 13-08-18 Tue 11-09-18

15LEADERSHIP IT
Detailed Review of App Specifications 7 days Mon 13-08-18 Tue 21-08-18 11
Assigning Development Staff for the App Project 8 days Wed 22-08-18 Fri 31-08-18 13
Developing the Warcraft App 7 days Mon 03-09-18 Tue 11-09-18 14
Testing the Warcraft App 15 days Wed 12-09-18 Tue 02-10-18
Conducting Unit Tests 8 days Wed 12-09-18 Fri 21-09-18 15
Conducting Integration Tests 7 days Mon 24-09-18 Tue 02-10-18 17
Warcraft App Training 18 days Wed 03-10-18 Fri 26-10-18
Creating Training Specifications for learning the App
functionalities 6 days Wed 03-10-18 Wed 10-10-18 18
Finalizing Training Materials for the Warcraft Project 6 days Thu 11-10-18 Thu 18-10-18 20
Training Materials Developed for the Warcraft App Project 6 days Fri 19-10-18 Fri 26-10-18 21
Warcraft Project Documentation 26 days Mon 29-10-18 Mon 03-12-18
Development of User Manuals 7 days Mon 29-10-18 Tue 06-11-18 22
User Manuals Development 7 days Wed 07-11-18 Thu 15-11-18 24
User Documentation Detailed Review 6 days Fri 16-11-18 Fri 23-11-18 25
Development of Help Specifications 6 days Mon 26-11-18 Mon 03-12-18 26
Warcraft App Deployment 19 days Tue 04-12-18 Fri 28-12-18
Analysis of Strategy for Final Deployment 7 days Tue 04-12-18 Wed 12-12-18 27
Creating Deployment Methodology 6 days Thu 13-12-18 Thu 20-12-18 29
Creating the Software Maintenance Team 6 days Fri 21-12-18 Fri 28-12-18 30
Post Implementation Detailed Review 21 days Mon 31-12-18 Mon 28-01-19
Documentation Preparation For the lessons to be learned 5 days Mon 31-12-18 Fri 04-01-19 31
Distribution to team members 8 days Mon 07-01-19 Wed 16-01-19 33
Post Implementation Complete Review 8 days Thu 17-01-19 Mon 28-01-19 34

16LEADERSHIP IT
Potential Risks
The first risk is overreliance over security monitoring software. Then there was insufficient system logging. The network and system
devices have been allowing for various incidents and event logging. Besides, the people have been unable to do logging. As enables, the logs are
frequently not saved and get reviewed by managements. The logging is also a tedious method. As not properly configured, the logs bog down the
email inbox. Further, the technology innovations have been out spacing the securities. Here, the consumer demand for greatest and latest
software packages have been driving develop to undertake shortcuts, using various outdated codes and testing new products for getting product
at the marketplace. This has been resulted the software to put into production prior they are vetted against sufficiently against various security
vulnerabilities or compatibility of systems. Further, Warcraft using the most updated version of those products must be testing that extensively
before it gets installed to the production systems. Then there are outdates operating systems. Here, the older versions of softeares have been
eventually turning to be unsupported by vendors. The vulnerabilities have been going unpatched and they are the first spot hackers focusing
while trying to gain access to the systems. Then there is lack of encryption. This is the first line of defense to prevent various unauthorized
access to the information for protecting that at rest and the others are in transit. Removing media has not been allowing data to get placed on
them without making any replacements to develop any encrypted folders to encrypt and device to the overall device. Then there is data over
user-owned mobile systems. This conflict between the user-owned and company owned devices has been continuing. Here, the employees have
been using their mobile devices like smart phone and tablets for gaining access to systems around the Internet. The next one is IT diplomatic
immunity under the organization. Warcraft has been seeing members of System Administrators and IT managements feeling exempting from
system accessing various requirements that detailed under the policies of the organization like non-expiring passwords. The IT staffs have been

17LEADERSHIP IT
reasoning they are getting vetted. However, the accounts of the employees has been possessing high level of permissions and accesses making
them huge targets for different hackers.
Innovation
The securing of systems and controlling those regarding suspicious activities reduced the risk of different breaches. Development of
enterprise-wide approach towards data security and supported by the management is the best way to secure Warcraft’s business. First of all they
must understand uses of diversified portfolios to monitor those tools. Second they must consider any third-party software that must be allowing
refining the process of logging in and then alerting the personnel for significant events and incidents. There has been combination of well
managed SIEM tools along with strong login practices that can be helpful for various system defenses. Then a non-first adopter policy must be
followed and the software must be allowed to prove them for about half time every year prior using that product. As Warcraft has been
producing such applications, they must put specific concentration over the privacy from the beginning of the process of development. They must
plan and track those primary systems for preventing systems to run various unsupported software.
Next, Warcraft must be using third-party software tools for aiding with encryption. The tools are able to scan various outbound emails as
far as sensitive data is needed and require senders to use the secure file lead sites or encrypt the information prior the transmission. Here the hard
drives must be provided with complex-drive encryption unlocking data as the use logs into the device successfully. Next, the third-party
applications must be allowing users to possess sandbox of data. This is a secured segment for Warcraft’s information to be accessible to mobile

18LEADERSHIP IT
devices. This includes files and emails that is stored in the secured directory of the system of the organization. The employees must be permitted
to gain access the usernames, passwords and two-factor authentications. As the mobile devices has stolen or lost, the organization data remains
within the device and networks. It reduces the risks of breached or lost data. Next, the entire user reviews of settings and accounts are to be done
about couple of times per year. In order to run the review, the member of security or the audit team must be used along with another qualified
person external to IT. This helps in verifying that every personnel have been complying with those policies of IT. Moreoevr, Warcraft must
encourage and educate their members of management who have been understood the necessities for protect systems and must be able to
communicate necessitates across Warcraft. Additionally, they must be focusing over training, retentions and abilities for reducing various
turnovers and create a strong team for IT security. The security must belong to the dedicated role like Chief information Security Officer and
Security Analyst.

19LEADERSHIP IT
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