Leadership and Management Report: Uber Technologies - Operations

This report provides a comprehensive analysis of leadership and management, using Uber Technologies as a case study. It begins by defining and comparing the roles and characteristics of leaders and managers, highlighting their distinct responsibilities and impacts within an organization. The report then examines how these roles are applied in different situational contexts, such as change management and new service development, with specific examples from Uber Technologies. Furthermore, it applies various leadership theories and models, including situational leadership, systems leadership, and contingency theory, to illustrate their practical applications. The report also explains key approaches to operations management, emphasizing the roles of leaders and managers in these approaches, and assesses the significance and value of operations management in achieving business objectives. Finally, it evaluates the factors within the business environment that affect operational management and decision-making by leaders and managers within Uber Technologies, providing a well-rounded view of leadership and management in a real-world setting.

Management and
operations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Define and compare the different roles and characteristics of a leader and a manager........1
TASK 2............................................................................................................................................3
P2 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts.......................................................................................................3
P3 Apply different theories and models of approach, including situational leadership, systems
leadership and contingency.........................................................................................................5
TASK 3............................................................................................................................................6
P4 Explain the key approaches to operations management and the role that leaders and
managers play..............................................................................................................................6
P5 Explain the importance and value of operations management in achieving business
objectives.....................................................................................................................................7
TASK 4............................................................................................................................................8
P6 Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers.....................................................8
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Management operation define as the controlling and managing the process of products
which and redesigning the management operation of the company. It ensures that management of
organisation successfully turn its inputs into out puts in effective manner. They also focus on
converting arterial into goods and services in most effective manner that help the organisation in
effective growth in the market. In this report Uber Technologies (Besiou, and Van Wassenhove,
2020) is selected, organisation is multinational American company that offers quality services to
their customers. They provide customers package delivery, vehicles for hire, food delivery etc.
this report includes various information about how the mangers and leaders of the respective
organisation is managing their operation management and control the productivity of employees.
This report also explain the characteristic and different role of mangers and leaders in the
organisation. Examples of how leaders and mangers play their role and functions in different
situations in the organisation. There are different theories of leadership is explained, key
approaches of operation management and role of mangers and leader in those approaches.
Further, importance and values of operation management in respective organisation and in the
last various factors that have impact on the operation management.
TASK 1
P1 Define and compare the different roles and characteristics of a leader and a manager.
Managers:
These are the individuals in the organisation that mange the changes in the company and
make it effective in order to gain successful growth in the organisation. Mangers motivates and
guide their sub-ordinates and make their(Curry, 2019) productivity effective for the organisation.
They have right to take decisions for the organisation and have effective growth in the
organisation. The main functions of mangers are planning, coordinating, organising and
managing all the activities within an organisation. Mangers ensures that organisation gain
effective growth and make profit by gaining competitive advantages. Below is the detail study of
various roles and characteristic of managers that have impact on the performance of their
employees.
Role of Mangers:
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 Liaison Role of manger: A manger have to perform many functions in the organisation
which is very improtant for the growth of organisation such as communication,
management, motivating the employees and encountering them for the better
performance in the organization. Manger of (Doering, Suresh, and Krumwiede, 2019)
Uber Technologies also plays various function that help the employees of the
organisation in the better production and performance within the organisation. Mangers
of respective company motives and encourage the employees of the organisation which is
beneficial for profitability of organization.
 Discriminator: Mangers of the organization plays the role of discriminator in the
organization by providing right information on the right to the authorities and staff of the
firm. The mangers of Uber Technologies passes important information to the employees
of the company that help them in better understanding of the work they have to do. It is
also help the employees to know about the competitors of the company that can improve
the performance level.
Characteristic of Mangers:
 Self Confident: A most important characteristic of the mangers is to have self
confidence. It help them to influence other people in the organisation effectively and
make them relive themselves also. Mangers of (Granåsen, 2019) Uber Technologies is
also self confident that help the organisation to improve the performance of other
employees also.
 Talented and skill full: A manger of organisation have effective skills and talent by
which they make the work of organisation effective. The mangers of Uber Technologies
is also have skills and talent to make the organisation grow in the market and encourage
the employees in the company.
Leader:
Leadership define as the process by which an individual influence the people within an
organisation in order to achieve organisational objectives and aims. Leaders have the ability to
motives and influence the people to work for organisation that help to improve the level of
performance. Leaders helps organisation to gain competitive advantages in the market by making
the their work force most effective.
Role of leader:
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 Motivator: A leader play the role of motivator in the organisation that help the
employees of the organisation to have effective growth in the organisation. The leaders of
Uber Technologies is also play role of being an effective motivator in the organisation
and employees to have growth.
 Influencer: A great leader in the company is also a great influencer, they influence
people for better growth and productivity in the market. Leaders of Uber Technologies is
also have the skills to influence people to work for them.
Characteristic OF Leaders:
 Self awarenesses: A great leader always know about him self. They know about the
abilities and capabilities by which they can provide befits to the organization. Uber
Technologies also have leaders with the effective level of self awareness that help
themselves to achieve the goals and targets of professional life.
 Respecting others: Respecting others is an best characteristic of the leaders they give
equal respect to the employees and sub-ordinates in the organisation that increase the
level of confidence of employees. Leaders of(Kambli, Sinha, and Srinivas, 2020) Uber
Technologies have kind and respectable nature for their team members and staff.
TASK 2
P2 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts.
In every organisation there are various kind of situation ouccure and managers and
leaders of the organization face many challenges in order to maintain those situation in the firm.
They play various roles and functions according to the situation that have impact on the
organisation. Below is the detail examination of role of leader and functions of the managers in
various situations.
Change management:
This refers to the process of company in order to change the internal or external processes
of the organisation. There are different methods and manners to implement change in the
company. Change management is important aspect of organisation to gain competitive
advantages. In change management organization face many failures because poor planning and
control management. In the context of (Kavadias, and Ulrich, 2020) Uber Technologies, the
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situation of economy crises face by the over all world due to pandemic situation. Respective
company needs to change the process of providing services to their customers. Customers want
more safty and hyegine in the services offers by the companies so Uber Technologies needs to
apply change management in their organization in order to increase the customer base. So in the
context of change management below is the role of leaders and functions of mangers of Uber
Technologies.
Role of manager:
In change management situation the leaders of Uber Technologies plays important role
in the organization. In this situation they encourage and motivate their employees in order of
implantation of change management in the organisation. Leaders provides important information
to their employees so that they can manage their work according to the situation. They motivate
them to work effective in this situation so that organisation can gain the competitive advantages
and profit from the change management in the company.
Functions of mangers:
In this situation mangers use controlling and coordinating function in the organisation.
They mange all the activities occurring because of change management Uber Technologies.
They control and coordinate all the work of team members so the work could be done in most
effective manner. They provide proper guidance to the employee about the change and help them
to work in most effective manner. Thus, mangers of the organisation plays important functions in
organisation for better development of change management.
New service development: Uber Technologies is (Ren, 2020) willing to develop new service
for their customer. Which provide them more profit and increasing level of the market shares in
the organization. New service development refers to the change in the services of company or
introducing new services for the customers. It required high level of management and
coordination between the people working in the organisation. New service development is very
important for the respective company because of the high level of competition in the market.
Below is the various role of leader and function of mangers in new service development.
 Role of leader: In this situation of Uber Technologies leaders play the role of motivator
and influencer in the organisation. They motivate their team members for the effective
performance in new service development. They influence them for better future growth
by applying new services in the company. Thus, the leaders of organization plays
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important role in the organization by providing right guidance and motivation to the
employees.
 Function of Mangers: In new service development in the organization mangers plays the
functions of planning and organising the all the activities that have to perform in order to
apply new services in the market. Mangers of (Rennert, 2019) Uber Technologies make
effective plan for the new service development and organize the process of plan. And
provide right information to their subordinates.
P3 Apply different theories and models of approach, including situational leadership, systems
leadership and contingency.
Situational leadership:
This theory of leadership is based on the various leadership style used by the mangers in
an organisation according to different situation. They use most effective style of leadership that
can have positive impact on the organisation. Situational leadership refers to thje decision
making process of the leaders of choosing the bets leadership style in order to gain competitive
advantages. In the context of Uber Technologies,(Schermerhorn Jr, Bachrach, and Wright,
2020)( the leaders of the organisation could use this style of leadership to make their
organisation effective. They help the employees and staff to analyse the situation and make an
positive impact on the decision making process of the organisation. Thus, situational leadership
theory helps the leaders of the organisation to choose most effective leadership style in their
organisation.
System approach:
This theory explain that leaders of organisation should have skills and capabilities to
make change in the organisation and influence the individual in the organisation. They should
make sure that their team members are doing their jobs in most effective way. They ensure that
organisation can grow and make sufficient profit and help the employee to be motivated towards
their goals and objectives. Look and learn leaders of Uber Technologies should have abilities by
which they make innovative changes in the organisation. They always find a way to learn new
things and create effective change. Act with responsibilities leaders of Uber Technologies
always focus on the effective management of staff and their performance. They act as an
responsible leader for their subordinates. Thus, this theory ex-pain the importunate of having a
talented and skilled leader in the organization.
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Contingency:
This theory of leadership explain that there are various challenges for the leader of an
company in different situations such as team management, size of team, coordination between
team members, and external factors affecting the performance of the employees in the
organisation. The leaders of the organisation should be capable enough to deal with those
challenges and help the employees and organization to have stable growth in the market. An
effective leader helps organization to gain competitive advantages and improve the effectiveness
of the productivity by using various strategies. Leaders of (Utne, Schjølberg, I. and Roe, 2019)
Uber Technologies should be talented Enoch to face various challenges in the company in most
effective manner so that Uber Technologies can gain more success in their organisation.
Transformational theory:
This theory refers to the relationship between leaders and their follower. A leader should
make good relation with their subordinate so that they can gain the trust of their employees and
make an effective change in the organisation. Leaders of Uber Technologies also focus on
making a understanding relationship with the employees of organisation so that they can
influence them for better performance and effective productivity in organisation.
TASK 3
P4 Explain the key approaches to operations management and the role that leaders and managers
play.
Operation management is the process of panning, organising, coordinating and
supervising the necessary improvement in the organisation for higher profitability and gorwth of
the organization. Its helps in effective management of people in the organisation that can help the
company to have high level of growth and productivity of the company. In the terms of Uber
Technologies below is the different approaches of the operation management.
 Just in Time approach: This approach refers to the effective utilization of resources and
reduce the waste in the organisation. This approach helps the company to improve the
effectiveness of production system by using proper resources. Its helps in reducing cost
of inventory system. In the context of Uber Technologies (Wang, 2019) this approach can
increase the level of productivity in their services and effective management of resources.
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The leaders and mangers of the organization helps the organization by making effective
use of resources in the organisation.
 Total Quality Management (TQM) approach: This approach helps the company in
long term successful by provide the best quality of product and services and gain the
customer loyalty in the market. In this approach all the members of organisation give
their efforts for the effective progress of firm and (Vibhor, Mehta, and Karandikar,
CommVault Systems Inc, 2019) growth of organisation. In the terms of Uber
Technologies, the mangers and leaders of organisation helps them by making the
effective performance of employees and improve the decision making process of the
company.
 Lean production approach: This approach refers to the all the activities that helps the
business organization in the waste management. This approach is applicable to the all the
department of the organization. It helps in improving the profitability of organization and
reducing the cost of production. In the context of Uber Technologies there are several
benefits of Lean production management. The leaders and managers help the respective
organisation in better management of this approach in the company.
P5 Explain the importance and value of operations management in achieving business objectives.
Operation management refers to the management of all activities so that company gain
the advantages. It focus on the management of the employees performance and productivity so
that they can give the advantages to the business. Below is the advantages of operation
management in the context of Uber Technologies.
 Customer satisfaction: Operation management is focus on the more satisfaction level of
the customers by providing them better quality of services and products. It helps the
organization in better growth and increase the customer base of the company.
Improvement in the product and services helps the organisation to make their customers
happy and satisfy. In the context of Uber Technologies, (Xu, and Feng, 2019.)
operation management helps the organisation to make their services effective and
efficient by providing the proper training to their employees. They can make their
services much effective by management of the external competition and have
information about the market. It can help to know about the choice and preference of
their customers.
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 Increasing Revenues: With the high level of customer satisfaction it could increase the
revenues of the business operation. Reproduction of services could help Uber
Technologies to attract new customers towards the brand. It can help the company to
increase the revenues and shares. Thus, operation management helps the organisation in
the better growth in the market and provide the customers satisfaction in their firm.
 Waste Reduction: Operational management helps in waste reduction by the proper
arrangement of all the resources in the firm. It could increase the benefits of the
company and provide the less production cost to their customers. In the context of Uber
Technologies, operation management helps the organisation by increasing the
effectiveness of the services they are offering in the market. It could help them to make
better strategies for the future and provide satisfaction the customers.
 Quality management: It refers to providing best quality to the customers of the business
so that they can gain more loyal customer base and effective production system in the
organisation. In the context of Uber Technologies, operation management helps the
organisation to improve the quality of services they are providing to their customers by
hiring the right employees that can help the organisation to give customers more
satisfaction by the services they are providing.
TASK 4
P6 Assess the factors within the business environment that impact upon operational management
and decision-making by leaders and managers.
Business environment refers to the all the external factors that have an impact on the
decision making process of the operation management of the organisation. This factors are the
changing environment of market that can impact the process of the production and other
activates in the market. Following factors of business (Zhu, 2018) environment that can have an
impact on the Uber Technologies.
 Owners and shareholders: This are the individuals that handles the decision-making
process of the business. They all have control on the rules and regulation of the business
operation. They can change company's policies accordingly and make new policies for
the business. Owners and shareholders can have impact on the business of Uber
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Technologies, by making various rules and different strategies for the organisation and
change the process of decision making.
 Workforce: This are the people who works for organization and help them to grow. The
effective production and sell of the company is depend on the abilities and capabilities of
these individuals in the organisation. Ineffective management of workforce can impact
the business operation. Thus, effective management of workforce of the company is very
important
 Technology advancement: This includes various innovation in the market and
development in technology of competitors. It can impact the business and decrease the
profit shares of the organisation.
CONCLUSION
From the above given information it can be conclude that operation management have
significant impact on the performance of the business and change management in the
organization. The mangers and leaders of the organization plays various roles and have effective
characteristic that help the organization to grow in the market. There are various role of leaders
and functions of the mangers that helps in facing the different situation in the organisation. The
different theory of leadership explain the different style of leadership in the organization.
Further, there are also various approaches of operation management that have an impact on the
businesses, operation management have many importance in the organisation that help the
businesses to mange their productivity and employees in the organization. In the last there are
various business environmental factors that have an impact on the performance of operation
management,
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REFERENCES
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cross-sectional research in operations and supply chain management. Supply Chain
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Granåsen, M., 2019. Exploring C2 Capability and Effectiveness in Challenging Situations:
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capacity and queue management: A simulation-based case study. Journal of Hospitality and
Tourism Management, 43, pp.62-70.
Kavadias, S. and Ulrich, K.T., 2020. Innovation and New Product Development: Reflections and
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Vibhor, A., Mehta, B.B. and Karandikar, A.V., CommVault Systems Inc, 2019. Work flow
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Wang, Q., 2019. Machine learning applications in operations management and digital
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