Leadership and Management Report: Training, Motivation, and Teamwork

This report provides a comprehensive analysis of leadership and management strategies for the Accord Hotel. It begins with training and development recommendations, emphasizing the importance of skill enhancement for managers, leaders, supervisors, and employees. The report suggests various leadership styles, including authoritative and coaching approaches, along with motivational techniques and reward structures to improve employee performance. A performance management system, incorporating a balance scorecard, is proposed for the Food & Beverage, Front Desk, and Housekeeping departments. The report also offers recommendations to enhance teamwork, such as implementing an open-door policy, setting team challenges, and promoting team activities. Finally, the report concludes with suggestions for ensuring the success of the Accord Hotel, focusing on employee and customer satisfaction through surveys and feedback mechanisms.

RUNNING HEAD: Leadership and Management
Leadership and Management
A case of Accord – A 4.5-star hotel

Leadership and Management 1
Summary
This report has been executed on the topic “Leadership and management” in which
discussion has been made regarding the different aspects which need to be improved for the
attainment of effectiveness and success. This report has discussed training and development
recommendations for enhancing the skills and knowledge of the managers, leaders,
supervisors, and employees. Leadership styles, motivational techniques, and reward structure
have been suggested which can be used for leading and managing the employees.
Performance management system has been suggested for Accord hotel along with the
recommendations for enhancing teamwork and attaining success.

Leadership and Management 2
Table of Contents
Training and development recommendations............................................................................3
Recommended leadership styles................................................................................................4
Motivational techniques and reward structures..........................................................................5
Performance management systems for F&B, Front desk, and Housekeeping departments......6
Recommendations to enhance team work throughout the hotel................................................7
Recommendations for ensuring the success of the Accord Hotel..............................................9
References................................................................................................................................10

Leadership and Management 3
Training and development recommendations
Accord needs to engage the managers, leaders, supervisors, and employees in training and
development programs for ensuring the execution of roles and responsibilities in an effective
manner. Every individual working in Accord has different roles and responsibilities to fulfill.
For the purpose of fulfilling these responsibilities, training and development needs must be
met. Skills and knowledge of the individual need to be evaluated for the analysis of the
training and development Need of the training and development must be identified for
engaging the individual in training and development program (Elnaga & Imran, 2013).
Learning options should be flexible so as to develop the skills and knowledge of the
individual in an effective manner. Peer review technique can be applied for the purpose of
analyzing the effectiveness of the training and development program implemented by
Accord. Cross-department training will help in enhancing the skills of the individual as well
as promotes flexibility in the internal environment of Accord. This approach will help in
handling the roles and responsibilities of different departments in an effective manner
(Falola, et. al., 2014). This approach will benefit the employer as well as employees of
Accord. Training and development program must include the aspect of cultural diversity so as
to ensure that the employees of Accord are supporting each other. Training and development
must include leadership and motivational skills which will prepare the individual for coping
with the different situations faced at the workplace. Managers must support other employees
for ensuring monitoring and coaching of the employees in an effective manner (Asfaw, et. al.,
2015).

Leadership and Management 4
Recommended leadership styles
Different leadership styles are available which are used as per the need and requirement of
the situation. Accord is a newly constructed hotel and there is a need to adopt an effective
leadership style for enhancing the performance of the hotel. Managers of the Accord can
adopt the authoritative leadership style as a new start-up need to set a common vision for
directing the efforts of the team towards the right path (Nanjundeswaraswamy & Swamy,
2014). This leadership style will help the managers, team leaders and supervisors of Accord
to focus on the end results rather than letting individual perform on their own. This style will
help in developing team spirit among the new team and enhances support towards each other.
A team of Accord is newly formed and for the management of the team, there is a need to
guide them properly for the execution of the roles in an effective manner (Amanchukwu, et.
al., 2015). Another leadership style which can be adopted by the managers, team leaders and
supervisors of the Accord is the coaching leadership style. This leadership style will help in
developing the employees for future roles by performing the existing roles in an effective
manner. Coaching leadership style will help in enhancing the personal strengths of the
employees as well as help in accepting the changes which managers, team leaders, and
supervisors are implementing. Most of the employees employed by Accord are experienced
staff and this leadership style will be effective as employees are aware of the roles and
responsibilities they have to fulfill as an individual and as a part of a team (Mansouri, et. al.,
2013).

Leadership and Management 5
Motivational techniques and reward structures
Motivation and rewards are crucial for enhancing the productivity and performance of the
business. Accord will adopt motivational techniques and reward structures for enhancing the
performance of the employees. Accord need to create a positive work environment which
helps in motivating the employees as well as encourage them to work in a team by supporting
and coordinating with each other. This will help in eliminating conflicts among the
employees and promotes team goals rather than individual goals. Communication channels
need to be set in an effective manner for ensuring effective flow of information and open
communication. This technique will motivate the employees as Accord will be able to
communicate the goals or objectives in an effective manner (Cameroon, 2010). Regular
meetings and one-on-one sessions will be conducted for the identification of the aspects
affecting the satisfaction level of the employees. Employees need to be empowered as
empowering employees will help in motivating them and promotes better and quick decision
making. Incentives will be provided to the individual rather than to a team for enhancing the
satisfaction level of the individual employee. Extra pay, gift cards, and cash rewards can be
given to the employees for motivating them. Better opportunities can be offered to the
employees which will encourage employees to work harder, enhance their productivity and
enhance their performance. Examples need to be set for boosting their morale and
encouraging them to perform better for gaining the opportunities. All these techniques will
help in motivating the employees by contributing towards their enhanced productivity and
performance (Muogbo, 2013).

Leadership and Management 6
Performance management systems for F&B, Front desk, and
Housekeeping departments
A performance management system is adopted with a motive to analyze or measure the
performance of the employees. This measurement of the performance helps in analyzing the
gaps between the standard set and the actual performance of the employee. Gaps form a base
for the adoption of a process for enhancing the team spirit, enhancing the performance of the
employees and driving at better outcomes for the business. Balance score card can be used by
Accord which will help in keeping track of the performance of the employees of different
departments. The effectiveness of every department can be measured with the help of balance
score card. Internal functions of the different departments can be improved with the help of
this performance management system (Bulawa, 2011). Use of Balance score card will help in
linking the performance of every employee with the performance of the department,
analyzing satisfaction level of the employees, improving the performance of individual
employee as well as of the department and measurement of the performance of individual and
department against the set targets. Performance criteria can be set by Accord which can
include financial and operational results of the department, customer satisfaction results and
employee satisfaction results. Benchmarking tool can be used for setting the objectives and
targets for every department which will help in the analysis of the gaps between the expected
performance and actual performance. Performance improvement process will be adopted by
Accord for enhancing the performance of every department. This process will include
directing, coaching, supporting and delegation (Mohd Saudi, 2014).

Leadership and Management 7
Recommendations to enhance team work throughout the hotel
Teamwork is an important aspect for every organization as this enhances the performance of
every individual and of the organization. Accord need to develop team spirit for promoting
teamwork so as to ensure that employees are working in a team and supporting each other for
performing the operations of the hotel. For enhancing the teamwork, few recommendations
have been made which are stated below:
 An open door policy should be adopted by Accord which will help the employees in
approaching other employees for gaining help or support for performing the tasks
assigned to it.
 Team challenges should be set so as to promote teamwork for overcoming the
challenge and attaining the objectives (Salas, et. al., 2014).
 Motivational techniques and training and support programs should be implemented
for enhancing the morale of the employees. This will help in developing a positive
environment which will encourage teamwork in Accord.
 Suggestions should be invited from the employees so as to enhance their participation
in the decision-making process and promoting teamwork.
 Team objectives must be clearly defined for directing the efforts of every individual
of the team towards the common objective. Setting common objectives for the team
will encourage the employees for working as a team and accomplishing the team
objective (Jiang, 2010).
 Team activities and team meetings need to be arranged and promoted throughout the
accord for encouraging coordination among the team members.

Leadership and Management 8
 Clear roles and responsibilities should be defined for guiding the efforts of every
individual. This will help in reducing the chances of duplication of work and
conflicts among the team members

Leadership and Management 9
Recommendations for ensuring the success of the Accord Hotel
Accord must ensure that its employees and customers are satisfied with the services offered
by the hotel. Satisfied employees will perform the roles and responsibilities assigned to them
in a better manner. For analyzing the issues affecting employee satisfaction, employee
surveys can be conducted and feedbacks can be collected from the employees on regular
basis. This approach will help in dealing with issues faces by employees and enhancing their
performance which will contribute towards the success in growth of accord. Customer survey
should be conducted for analyzing the factors affecting their satisfaction level. Accord can
use this information for enhancing the quality of services and satisfaction level of the
customers (Langvinienė & Daunoravičiūtė, 2015).

Leadership and Management 10
References
Amanchukwu, R. N., Stanley, G. J. & Ololube, N. P., 2015, “Review of Leadership Theories,
Principles and Styles and Their Relevance to Educational Management”, Management, Vol. 5
No. 1, pp. 6-14.
Asfaw, A.M., Argaw, M.D. and Bayissa, L., 2015, “The Impact of Training and Development
on Employee Performance and Effectiveness: A Case Study of District Five Administration
Office, Bole Sub-City, Addis Ababa, Ethiopia”, Journal of Human Resource and
Sustainability Studies, 3, pp. 188-202.
Bulawa, P., 2011, “Implementation of the Performance Management System in Senior
Secondary Schools in Botswana: The perspective of the Senior Management Team”, James
Cook University.
Cameroon, D., 2010, “Employee Motivation and Performance”, Mikkeli University of
Applied Sciences.
Elnaga, A. & Imran, A., 2013, “The Effect of Training on Employee Performance”,
European Journal of Business and Management, Vol.5, No.4.
Falola, H. O., Osibanjo, A. O. & Ojo, S. I., 2014, “Effectiveness Of Training And
Development On Employees’ Performance And Organisation Competitiveness In The
Nigerian Banking Industry”, Bulletin of the Transilvania University of Braşov Series V:
Economic Sciences, Vol. 7 (56), No. 1.
Jiang, X., 2010, “How to Motivate People Working in Teams”, International Journal of
Business and Management, Vol. 5, No. 10.
Langvinienė, N. & Daunoravičiūtė, I., 2015, “Factors Influencing the Success of Business
Model in the Hospitality Service Industry”, Procedia - Social and Behavioral Sciences,
Volume 213, pp. 902-910.

Leadership and Management 11
Mansouri, A. N. M., Dehnavi, A. & Bandali, E., 2013, “Relationship between coaching
leadership styles and athletic stress in team sports from universities of Tehran”, European
Journal of Experimental Biology, 3(2):48-53.
Mohd Saudi, M. H., 2014, “The effects of the performance management system and the
organisational culture on the employees attitude in Malaysian government statutory bodies : a
case study of Majlis Amanah Rakyat (MARA)”, DBA thesis, Southern Cross University,
Lismore, NSW.
Muogbo, U.S., 2013, “The Impact of Employee Motivation On Organisational Performance
(A Study Of Some Selected Firms In Anambra State Nigeria)”, The International Journal Of
Engineering And Science, Volume 2, Issue 7, pp. 70-80.
Nanjundeswaraswamy, T. S. & Swamy, D. R., 2014, “Leadership styles”, Advances In
Management, Vol. 7 (2).
Salas, E., Shuffler, M. L., Thayer, A. L., Bedwell, W. L. & Lazzara, E. H., 2014, “Understa
Nding And Improving Teamwork In Organizations: A Scientifically Based Practical Guide”,
Human Resource Management.