Leadership and Management: A Comparative Analysis Report

This report delves into the critical distinctions between leadership and management, examining their roles and impacts within the context of The Langham Hotel and the food industry. It provides a detailed comparison of leadership and management functions, highlighting the importance of both for organizational success. The report explores various leadership theories, including situational and contingency approaches, and analyzes their practical application. It also discusses the roles of leaders and managers in different scenarios, emphasizing the need for adaptability and effective communication. The report examines key approaches to operations management, the importance of operations management in achieving business objectives, and the factors influencing operational efficiency. Finally, it provides an overview of how leaders and managers can improve their skills and create a positive work environment to enhance the performance standards of the organization.

[OPERATIONS
MANAGEMENT IN THE
FOOD INDUSTRY]

Table of Contents
Task 1..........................................................................................................................................................2
1.1 Difference and comparison between leadership and management..................................................2
1.2 Role of a leader and functions of a manager in different scenarios...................................................6
1.3 Theories and models of leadership approach....................................................................................7
Situational Leadership Theories...........................................................................................................7
Contingency Leadership theories........................................................................................................7
1.4 Analyze and Differentiate between the role of a leader and a manager...........................................8
1.5 Assessing the weaknesses and strengths of different approaches....................................................8
1.6 Evaluation of the different theories...................................................................................................9
Task 2..........................................................................................................................................................9
2.1 Key approaches to operation management and roles of manger and leader....................................9
2.2 Importance and value of operations management in achieving business objectives......................10
2.3 Factors within the business management that impacts upon operational management................11
2.4 Improvement in the efficiencies of the operations management....................................................11
2.5 Different factors affect in the business environment......................................................................11
Conclusion.................................................................................................................................................12
References.................................................................................................................................................13
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Introduction
Management of any organization havehas a crucial role to play in making the business of the
organization successful. The management havehas to perform all the operations effectively and
systematically to gain profit for the business. Tto flourish and prosper the business it is very
much important to have a good organization management management of organizational
operations that will result in a better customer service and recognition. In this study, the
leadership and management development program in The Langham Hotel in London will be
discussed thoroughly to understand the quality of management. All the employees of the
organization are the most important pillar of the success so it is of it so it is very much important
to manage them and keep them happy for the well-being of the individuals and the company. For
that reason, it is utmost important to inherit proper leadership and managerial qualities in the
house for the Langham hotel to increase their performance standards (Giuliani and Kurson,
2002). This study will focus on the difference between the leadership and management qualities
and its influence on the success of the restaurant by applying the situational and contingency
theories of leadership. The purpose of this study is to is also to discuss how a manager can
improve his leadership skills and become an effective leader by with enhancing efficiency,
qualities and responsiveness for the business. The management of the restaurant needs to control
and accomplish all the operations and responsibilities for the profit of the organization and
gaining competitive advantage in the competitive market by exclusive decision making in order
to serve the best quality food and services to the customers (Schermerhorn, 2005).
Task 1
a. 1.1 Difference and comparison between leadership and
management
In case of the organization when the work is viewed by the leader and the manager is almost
same but the difference mainly lies in the style of their work works and thinking process. Both
‘leadership’ and ‘management’ are important very important terms for the profitability and
success of the company as they are the two pillars that keepskeep the whole company organized,
motivated, focused and goal-oriented to reach the desired target (Griffin, 2010). But the
management of the restaurant along with the managers need to embrace some leadership skills
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and mindset to gain loyalty and trust from his fellow workers and also must motivate them
towards the accomplishment of the team goal keeping in mind all the individual skills of them.
The role of the manager is to plan, organize, decide and coordinate all the tasks into separate
parts and make sure that the employees understand their given tasks well. On the other hand, the
leader will give the right direction, path which will lead them to success and, he will inspire and
motivate and them and encourage them to work. The comparisons between leadership and
management can be decorated well in the following table:
Features of comparison Leadership Management
Definition and meaning Leadership is said to be a skill or
quality that focuses on leading
the fellow staffs in an appropriate
way for achieving desired
objectives for the whole.
Management is mentioned to
a process of planning,
designing, organizing and
coordinating all operations of
the organizations in a very
systematic manner to achieve
the favorable outcomes
Foundation Leadership is completely
founded upon building up trust
and loyalty between the leaders
and the staffs.
Management follows the
rules of administering and
controlling the operations of
the organizations
Authority Leaders influence the staffs to do
their operations correctly and,
they build up connection with
them and again influence their
work with them to support them
(Griffin, 2010).
Managers on the other hand
believe in governing the
staffs and taking full take full
control over them and
keeping the target in the
mind.
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Attention Leaders are focused upon
cheering and fetching positive
changes into the organizational
operations.
Managers mainly focus upon
guaranteeing solidity and
determination into the
organizational operations.
Putting importance
upon
Leadership is the quality to
inspire and motivate the
employees in an effective manner
so that they can gain interest and
put more efforts at work to
accomplish the goal.
On the other hand, managers
managers mostly focus upon
the highlight mostly upon the
managerial and controlling
skills to reach the activities
of the organizations thereby
assuring the effectiveness of
work.
Strategical difference Leaders are mainly proactive,
efficient individual whose
personalities, styles and
approaches are followed by the
fellow staffs in order to satisfy
the employer and fulfil their basic
work needs for increasing their
performance standards
Managers are sensitive in
nature and, they tend to react
upon the employees if they
feel that the operations are
not executed by them
properly as per expected and
as they focus on the
organizational goal (Safir,
2010).
Viewpoints The main criteria of becoming an
effective leader is to have better
foresightedness, the leaders
should predict the chances and
helps in encountering the
organizations are likely to face in
the future and accordingly guide
his followers to maintain their
quality standards (Osborne,
Managers possess a short
perspective and , they
acknowledge and highlight
upon the present or the
present activities and do not
foresee the upcoming
challenges and scopes.
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2008).
Follow The leaders follow certain
specific philosophies and
strategies and narrate the same to
his followers so as to ensure that
all the operations are carried out
morally and properly.
The managers mainly follow
definite policies and
procedures made by the
organizational ethics and
direct the personnel to
comply with them while
doing work.
Attitudes towards
changes
Leader’s intention is to create
new changes into the
organizational operations and
direct the staffs to perform their
operations with the changes
proposed.
Managers react to the new
changes expressively and
instruct the personnel to cope
up with the new changes.
Contribution of ideas Leaders tend to implement good
and unique ideas at the work to
improve the operations
Managers think critically and
find out effective and
innovative ideas by the rule
books.
Persuasion Proper leadership practices
encourage the followers to give
their best at their workplace
domains.
Managers communicate with
the employees to help them
understand their job roles and
duties properly (Drucker,
2014).
Teamwork Leaders tend to make well-
organized teams and inspire them
to work collaboratively within the
organizations
Managers takes up the job
and distribute work the
works into teams and direct
and instruct them in the right
way to carry out the task
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effectively to do work
properly
Acknowledgement The leaders take the
responsibilities to build up
effective teams and seek
beneficial outcomes from them as
a whole.
Managers focusesManagers
focus on the job and they
take the credit of the positive
outcomes from the business
along with individual
benefits.
From the above discussion and comparison of leadership with management, it is clear about the
roles of the leaders and management. The Langham hotel should follow the leadership and
management qualities and attributes for the proficiency of the company.
1.2 Role of a leader and functions of a manager in different
scenarios
The leader has the unique abilities and skills to apply the successful strategies in the business and
to justify it. The leader has to lead the team to accomplish effective organizational goals which is
the unique ability of the leader (Laudon and Laudon, 2004). Efficient leaders usually try to
follow the situational leadership model for different organizational challenges. The role of the
leader is demonstrated below:
 A leader communicates with the employees in such a level that he can be able to put the
resources and accordingly able to transfer his thoughts and vision to his teammates.
 Leaders can be able to implement the changes required for the change in the
organizational operations and make the change effective straight away.
 The leader has the responsibility of monitoring and supervising the whole procedures of
the works and dynamic process of the work progress.
On the other hand, a manager has also a significant role to play in the organizational changes and
effective decisions in the operations of the restaurant (Safire and Safir, 2010). In the food
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industry, the manager has to take care and monitor the operations, marketing and financial
performance of the business. The roles of the manager isroles of the manager are demonstrated
below:
 The manger needs to look after the scheduling of the works and food productions in the
industry and make sure that the things go the things goes right.
 A manger needs to implement and supervise the optimum nutrition contents of the
recipes in the food making and quality, safety and hygiene of the recipes.
 A manger needs to come up with new ideas about the food products and menu items to
attract more customers.
1.3 Theories and models of leadership approach
The success and the profitability of the restaurant lies in the hands of its employees and to get the
best out of the employees, the manager needs to adapt some good and effective leadership
qualities to reach the success goal as well as profit for the restaurant. The manager have to make
sure that the quality of the food and service should be at its best throughout the time and also
appealing to the customers at the same time (Lane, (2011). The management of the Langham
restaurant should adopt some of the leadership models and theories which will help them to
direct the staffs in the appropriate way in the direct way and take out the best service from them
which will make the staff to s realize their exact roles and responsibilities.
Situational Leadership Theories
The situational leadership theory or approach is referred to one of the most effective and
proficient leadership styles proposed by Kenneth Blanchard and Paul Hersey that indicateswhich
indicates that the managers or the leaders of the organizations should adjust their approach or
style in order to suit the development level of the employees thereby influencing them.
According to Hersey and Blanchard, the management should realize the time when they have to
change their leadership style to fit the employee perspectives and expectations (Daft and Lane,
2011). In this case, with the implementation of situational leadership, the management of The
Langham can be able to motivate and support the employees thereby inspiring them to stay
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committed to the organization. The situational style of leadership encompasses the following
four steps:
 Directing
 Coaching
 Supporting
 Delegating
Contingency Leadership theories
Contingency is actually indicates about the facts where the leaders and the managers change
themselves, and their thinking according to the circumstances to take the appropriate decision for
the organization. In this model of leadership, the theories mainly focusestheories mainly focus on
the relationship between the leader and his subordinates. This model of leadership allows the
manager to take the initiatives to take fruitful and effective solutions to fix the internal issues in
the organization. For instance, in The Langham restaurant of London, if the manager delegates
the authority or persuade control over the employees, then sometimes it can be perceived that
they are not performing effectively and are unable to meet the customers’ expectations (Coombs,
Hobbs and Jenkins, 2005). Thus, the manager might feel it difficult to handle this pressure
efficiently as he is the one who is responsible for allocating jobs to different staffs in the
restaurant. Therefore with the contingency approach, the manager can be able to control the
behaviors of the employees by controlling them and giving them strict job descriptions so that
success can be achieved by the restaurant.
D 1.4 Analyze and Differentiate between the role of a leader
and a manager
The role of the leader and the manager is hugely different from each other but the goal of both
the designation is same which is achieving the success and profit of the organizations. The leader
has some unique ways of leading his personnel to the desired goal by inspiring and motivating
them for the work. The leader is a very influential character which charges the up the followers
to reach the goals. On the other hand, Whereas the manager shows and describes the right path to
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his subordinates and understands understanding their abilities and divides the works among them
and leads the team to success (Tracy, 2014). This is the basic difference between the role of the
leader and the manager. But for the whole point of view, the task of them are both same but the
way of doing, analyzing the situation and leading the team to success is different from each
other.
E 1.5 Assessing the weaknesses and strengths of different
approaches
The leadership and management are both different from each other but under the working work
environments sometimes both are same. Both have its weaknesses and strengths under different
circumstances. In case of the Langham restaurant, the management needs a good manager as
well as a good leader. There are problems in monitoring and organizing the restaurant which a
manager can control and handle whereas there are some in house conflicts going on which can be
solved by a solve by a leader only (Daft, 2007). For that reason, they need a manager who has a
strong leadership quality who can follow Situational Leadership model as well as the
Contingency Leadership model for the sake of the organization and success of it.
F 1.6 Evaluation of the different theories
The leadership and management runs on some different theories and model. Most popular two of
them are a Situational Leadership Model and Contingency Leadership Model, both of them
works in different situations. The situational leadership model describes about the leadership
qualities needs to be taken based on the situation what is needed under that circumstances for
managing the situation and what will be best in that moment (Cisneros, 2011). So the manager
havemanager has to be confident and efficient in quick decision because the whole scenario will
be dependent on that decision. On the other hand, the Contingency theory describes about the
sacrifice of the leaders because for the sake of the company or the organization the leader or the
manager needs to change his decision or lose his ground from the previous decision and make
different decision based on the situation.
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Task 2
A 2.1 Key approaches to operation management and roles of
manger and leader
The Langham restaurant needs to have a permanent and proper management team which will
help in increasing the make increase in the quality, efficiency and responsiveness of the
organization. In that way, the what way the restaurant can cut expenses and make more profits
out of the business while keeping the place intact in the competitive market. The management
havehas to come up with new ideas which will reduce the cost and improve service targets in the
competitive market of London and also the service and food quality should be of best quality to
meet the expectations of the customers (Horngren, 2008). In order to make this all possible, the
managers and the leaders have to incorporate effective approaches and strategies so that the
staffs stay motivated and the operations can be managed well (Burns, 2008). The following
approaches needs to be taken to achieve those standards:
Operations manager must be realistic: The operations mangers must be strong and effective
while performing his duties and he also needs to keep in mind that the staffs are the valuable
resources of the restaurant. Communications should be at its best because the leaders or
managers and the staffs both needs to understand their roles and responsibilities clearly.
Managing proper resources: The operations manager of the Langham restaurant have to play a
key role in the financial resources of the restaurant, he has to make efficient decisions about the
payments of the suppliers and the vendors and salaries of his own employees. So the manager
needs to be efficient in effective decision making for the firm anytime.
Operations manager looks for efficiency: Tthe operations manager have to identify find out the
efficiency of the individuals of the team in work the works because that will help him to
distribute the task the works accordingly which will both save time and make the work better.
B 2.2 Importance and value of operations management in
achieving business objectives
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To reach the highest peak of success and competency, it is very much important to have a proper
operations team in the organizations. In IN order to succeed in the competitive market of
London, the Langham restaurant needs to have an excellent operations management team which
will make innovative decisions and operations to be successful and generate maximum revenue
for the restaurant. The operations management will take care of the hospitality management,
food and beverage supply and quality and hygiene of the food served in the restaurant (Bryman
and Lilley, 2009). They have to make sure the taste, quality, hospitality and service of the
restaurant have to be of the best of best quality possible. They also have to make sure that their
best staffs should be at the best jobs which will make the customers feel more relaxed and
comfortable.
C 2.3 Factors within the business management that
impactsthat impact upon operational management
There are so many factors in the business which have a direct effect on the management. Lots of
things depend on the operational management of the restaurant as this is the only decision
making body of the restaurant. So there are many factors which have great impact on effects on
the decision making of the leaders and the managers in the operations management. The factors
are:
 Changes in trends and habits of the customers
 Supply chains and production network
 Organizational structure and culture
 Available human resources
 Economic crisis
 Government policies
 Existing market competition
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 New market entrants in the industry
D 2.4 Improvement in the efficiencies of the operations
management
All these approaches are relevant and effective enough for the operations managers to encourage
the employees and motivate them to give their best outputs at their work and deliver proper food
and services to the customers (Safire and Safir, 2010). By adopting these leadership approaches,
operations manager of the restaurant can gain effective customer base and increase their revenue
margin thereby attaining success in the overall competitive food and beverage industry of
London.
E 2.5 Different factors affect in the business environment
The factors have a huge effect on the business environment of the restaurants because they are
directly related to the customers. If the trend and the choice of the customers change, that is very
harmful for the business because the restaurant needs to perform at par to the market demand
immediately otherwise they will be outrun by the competitors (Sadler, 2003). On the other hand,
if there is something wrong with the supply chain then they will not be able to deliver as per the
customer requirements which will hamper the business. Likewise, all the other factors are also
important for business.
Conclusion
From the thorough analysis of the above report on the leadership and management in the
operation management of the hotel industry, it can be easily understood that mangingmanaging
the operations of the organizations is the most important and needful area of the management
field. The operations manager have to be proactive and focused on controlling, motivating and
administering in all the procedures of the activities in order to make effective results and profit
for the organization while keeping all the staffs and members of the team happy and motivated.
In case of the Langham authority, they have to make sure that they have the best persons in the
operations management team who will properly and systematically manage and arrange all the
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situations and issues in the organization with care and effectiveness. It is also observed in the
study that leaders differ extensively from the managers in decision-making, way of working,
subordinate handling etc. but both have them has the same goal at the same time. In the way of
success, proper leadership qualities and theories needs to be adopted and executed in a proper
fashion keeping in mind the ethics and serenity of the organization and happiness and
comfortability of all the fellow workers and most importantly the customers.
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