Management and Operation in ASDA: Leadership and Operation Report

This report provides an in-depth analysis of management and operation within the context of ASDA, a major supermarket retailer. It begins by differentiating between the roles and characteristics of managers and leaders, exploring their similarities and differences, and examining their impact on organizational goals. The report then delves into various leadership approaches, including situational, system, and contingency leadership, evaluating their strengths and weaknesses, and their application within ASDA. Furthermore, it explores different approaches to operational management, such as lean management, Six Sigma, and Total Quality Management (TQM), detailing their roles and functions as a store manager. The report analyzes key factors that determine business success and critically assesses how managers and leaders apply operational management to influence the selected store, concluding with a summary of the key findings and insights.

Management and
Operation

Table of Contents
INTRODUCTION...........................................................................................................................1
SCENARIO 1...................................................................................................................................1
Similarities and differences between a manager and leader through considering their
characteristics and roles..........................................................................................................1
Various approaches of leadership in several context including their weaknesses and strengths.
................................................................................................................................................4
Critically evaluation of these approaches which is used by manager for different scenario
within the organisation to support claim................................................................................5
SCENARIO 2...................................................................................................................................6
Different approaches of operation management along with role and functions as a store
manager..................................................................................................................................6
Importance of Operation management...................................................................................8
Analyse the key factors that can determinant the business and critically measure applications
of operation management applications by manager and leaders that influence selected store. 10
CONCLUSION..............................................................................................................................12
REFERENCE.................................................................................................................................13

INTRODUCTION
Management and operation considered as an essential part of an organisation that have
responsibility to form and produce different types of goods and services through converting them
into raw material into end products. With the help of this, they can satisfy consumer's needs and
wants in a perfect manner. Therefore, it is much important component within the overall
operations of business which is generally controlled by management towards firm. (Boyd and
Dougherty, 2017). Thus, management and operation plays significant role within an organisation
which involves resolving each and every issue within the firms by which manager of particular
organisation able to make good decision among running business activities in an impressive
manner. Along with this, leader has liability to provide effective guidelines for employees so that
they can get huge profits through utilisation of available resources. This report is based on
ASDA, which is one of the best supermarket retailer and it was formed in 1949. Moreover, this
assignment includes several kinds of characteristic and roles of leader and a manager, manager
attitude among several situation towards selected organisation. There are several theories and
applications of leadership in context of difficult situation of company. At last, management
operational approaches and their impact on ethics, CSR or values will get covered.
SCENARIO 1
Similarities and differences between a manager and leader through considering their
characteristics and roles.
Manager and leader plays significant role into the organisation in order to support
employees and firm towards achievement of desired goals (Fan, Liu and Zhang, 2015).
Although, manager and leader always have great quality of work that inspires other people at
workplace. Herein, several kinds of roles and characteristics of leader and a manager has been
specified below:
Manager: It is an individual who always have responsibilities to control and direct
working conditions to staff members among particular working department. That's why manager
always consider as a significant part of firm who easily able to handle every situation of firm and
helps to achieve huge profits within competitive scenario of market.
Roles of a manager:
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 Role is generally concerned with the behaviour of manager within the firm (Eraki, 2015).
Manager is quite different from several people as they implement of different kind of
strategies in order to take better decisions towards working performance of employees. Manager also plays its role like a motivator by which they can easily motivate its
employees towards applying several theories and concepts in order to increase their
working performance to achieve targeted goals as well.
Characteristics of a manager:
 Manager always able to communicate with its team members within ASDA in order to
being an effective manger. By having effective communication trait, manager has
responsibilities of their team members towards managing overall working conditions and
influence employees in a positive manner (Ellitan, 2017).
 Manager have good capability to take better decision towards firm to increase overall
working performance of an organisation in front of their competitors. According to
ASDA, manager has effective Time management trait which is most important when it
comes to priority along with it develop positive culture at working place.
Leader: It is always looking as an individual who has impact on all over the organisation
and people who are working into the firm. On the other side, leader who considered as an
effective person that convinces other people to follow. There are few roles and characteristic in
context of ASDA, those are mentioned below:
Roles of a leader:
 Leader always motivate its employees like team members and large group of people in
firm to enhance their working knowledge as well as skills in an appropriate manner
(Idris, 2016). In context with ASDA, leader appreciate employees as per their
performance. Leader always needed at every level of business as they have effective power to
influence people towards work into the organisation. Along with leader support its team
members every time to achieve organisational goals within specific time.
Characteristics of a leader:
 On the other hand, leaders have clear vision by which they can easily formed its goals
and objectives through implementation on new ideas to give huge satisfaction to
employees. Thus, leader in ASDA always understand its responsibility and make
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attractive goals for betterment of future. It develop good working culture within firm and
influence large number of people within and outside the organisation (Plesser and et. al.,
2014).
 An effective leader of firm mainly have several kind of qualities such as humility,
integrity, empathy, positivity and influencing power. With the help of these assorted
skills they inspire employees and team members every time (Han and et. al., 2017).
Similarities between Manager and Leader:
 Through considering roles and traits of a manager and leader it has been observed that, in
order to achieve same goals they generally applied several directions to achieve their plan
in a best way. Manager always recruits employees for the right jobs and leader alligns the recuited
people as per their fixed directions. With the help of this, both manager and leader can
achieve their goals towards motivating employees in ASDA (Nayak, 2015).
Difference between Leader and Manager of ASDA
Basis of comparison Leader Manager
Authority and power Leader has authority to
maximise entire growth of
team members by providing
them training and developing
sessions to achieve desired
goals and objectives.
Manager has responsibility to
make their firm's functions
very effective by using
different types of errors and
manage functions
accordingly.
Subordinates Leader has large number of
groups and team members in
ASDA.
Manager in ASDA has huge
workforce to achieve targeted
goals.
Behavioural characteristics Leader has ability to
communicate and influence
with every people into the
organisation (Mohammadi,
Soleymani and Mozafari,
2014).
Manager always has positive
behaviour so that people of an
organisation can get highly
influence towards their work
and achieve desired goals.
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Various approaches of leadership in several context including their weaknesses and strengths.
Leadership refers to the particular way of finding effective solutions within the specific
company in order to reduce issues and conflicts from the working environment. In reference with
ASDA, for reducing errors from the firm they usually use different types of leadership
approaches to achieve targeted goals. Some of the leadership approaches are given below:
Situational leadership: It refers to the leadership style that has been established and
given by the Kenneth Blanchard and Paul Hersey. This leadership style comes when manager
and leader of a particular firm able to adjust his entire working style in order to develop best
level of followers and trying to affect. In reference with ASDA, leader plays biggest role in order
to determine several kind of situations within the firm. In regards with task behaviour leader
generally engages in so many responsibilities and duties to a group or an individual. Herein, task
behaviour includes how to do, what to do, who's to do and where to do. For this leaders always
used one way communication. Thus, they can use availability of resources whenever they need to
apply leadership skills towards any kind of situation within entire business process. Therefore, it
has positive impact over the employees and encourage them (Situational Leadership. 2019).
Strength: According to this theory, leaders are able to know that how they can achieve
its business goals situations towards various departments of an organisation. With the help of this
they can make effective collaboration in team members and achieve targeted goals.
Weakness: Sometimes situations are unpredictable along with leaders are not able to
have prepared strategical ideas in order to manage each situation.
System leadership: It is the set of various skills along with capacities that can be used by
any person and organisation in order to enable, process support towards changing level of
systems. Thus, it is the combination of collaborative leadership and help firms to make effective
systems by applying innovative techniques. In context of ASDA, this is used by leader in order
to gain complex challenges in order to needed collective actions to achieve target. For example:
If leader is liable to bring so many changes as per their entire functions of system than they are
needed to focus on each assigning task to employees to achieve marketing goals and objectives.
Strength: It is segmented into so many parts of firm which helps employees to work
properly within the collaboration (Loucks and Van Beek, 2017).
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Weakness: If there is no collaboration within each working department than they can
face few issues while achievement of goals.
Contingency leadership: Contingency theory of leadership emphasizes effectiveness of
leadership which is used to match leadership style at right situation. It was given by Fiedler after
studying so many theories of leadership in a different way. In reference with ASDA, this
leadership approach is used by leader in particular situation of business. For example: If leader of
ASDA is having large number of alternates to overcome different errors like conflicts and supply
of goods and services than in future they can use their available resource in an y contingencies of
firm.
Critically evaluation of these approaches which is used by manager for different scenario within
the organisation to support claim.
According to critical evaluation it has been observed that, theories of leadership are most
important part of an organisation in order to achieve targeted goals or objectives in an
appropriate manner. By having large number of strategies at working place, leader is able to
apply them in any kind of business situation. Herein, in reference with ASDA, there are few
situations which is faced by leader such as lack of participation from team and many more. In
order to overcome all these aspects from firm and team members, leader is able to implement
those strategies in a perfect way. It would helps them to make strong relationship with employees
and able to gain better results.
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SCENARIO 2
Different approaches of operation management along with role and functions as a store manager.
There are different types of approaches which is used to understand overall functions and
business of a particular organisation in a perfect manner. In reference with ASDA, there are
different types of business activities or approaches, mentioned below:
Lean management: It is important tool which is used to remove waste material in order
to amend working quality in a perfect way. This tool is mainly related to ASDA by which they
could be adopt so many strategical ideas and able to implements on them. There has been lean
principle has been adopted within ASDA in order to execute on several strategical ideas or
activities to improve their overall quality of standard. With the help of this respective
organisation is able to make further decision to achieve targeted goals or objectives. Moreover,
firm can launch their new products through understanding developing strategies in a proper
manner (Wang, Jie and Abareshi, 2015).
Six Sigma: This principle mainly used to overcome wastage based upon statistical data
that helps to remove defects and work for grabbing consumer's loyalty. Thus, DMAIC tool can
be use in ASDA as there are large number of approaches such as analyse, measurable, improve
and control all that improve their entire standard of quality. So that it also motivates managers in
order to overcome errors from the firm and make effective goals (Tristancho and Gutiérrez,
2012).
TQM: It stands for total quality management which is used by firms in order to improve
their qualitative standards in a perfect mode. According to the ASDA, this strategy use by
manager to maintain working quality of employees. Further improvement in firm manager needs
to follow this sort of principles by which they can render its services at marketplace in a perfect
way and able to gain high results at market place.
From the above discussion of several tools this can be said that, in current scenario every
organisation has top management in order to produce effective and productive products and
services. Thus, these assorted tools play significant role and satisfy consumer's needs and wants.
Role of the Operation managers
The operation managers determine that type of persons who are responsible for those
persons, who are managing their business in a proper manner. (Wen-chao, Fan and Wen-wen,
2012). They are responsible for the observation and maintain as well as monitor several types of
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activities that are the constituents part of the production of products on company and the services
as well. In ASDA, the responsibilities that is direct which refer the designing, formulation of
operations strategy, dominant, managing operation process. The Indirect responsibilities of
operation manager comprises the interaction with those supervisors within the organisation. The
roles have an impact on operations in several regions for example accounting, marketing, finance
and some another etc. There are different role of operation manager in ASDA are consider
below:
Managing the Quality- The managing the quality plays an important role in ASDA to
managing the working efficiency of workers and quality of the products. The quality
management act that they seeing each and every activities or their tasks which is required to
maintain a desired phase of excellence. The ASDA consider the implementing and creating
quality assurance and planning and determination of a quality policy. They also assist to improve
their efficiency of work at the workplace by staff members. For instance, if the employees don't
have knowledge or information about the latest technologies then the management of the ASDA
organise training programs. So, by this they could increase more knowledge as well as it aids to
improving the executing efficiency of the company (XIANG, Chen and Zhang, 2013).
Communication and conflict resolution- The role of operation manger in the
communication and conflict resolution, they should be a good effective or successful
communicator. If in the managers and the department they can deals with has a modification in
their objectives, plans and goals. Their roles are including as developing coping the strategies
which effect the positive contributions of different departments and quick assessment of the
effects of changing circumstances. Moreover the roles are, they have capability to quickly or
independently process implement and change in ideas.
Functions of the Operation Managers-
The operation management manage the organisation by several functions with an
effective operation management. Hence, there are several main functions of operation
management in context of ASDA are consider as below:
Finance- It is the important content in the operation management. The ASDA make sure
that each and every finances also have been used to its fullest level or are being in a right way
conveyed out to assure for development of services and goods.
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Strategy- It mention to the plan of action which can help by optimized development and
resources of a competitive side over some other occupation and business in the ASDA. It implies
the lots of business strategy which consider as optimum use of human resources, capacity to hold
money, sales and configuration etc. They could lead to the maximisation of resources and the
retailing of products which is provided by ASDA. (Yun and et. al., 2018).
Forecasting- It is the process of creating an approximation regarding definite events
which may happen in the upcoming days. The estimation of the demands of ASDA customers so
that their retailing can be done accordingly in the operation management.
Importance of Operation management
There are various kind of importance in operation management which plays an vital role
in the ASDA organisation.
 It involves related or similar management for all businesses irrespective of their nature of
the operation as well as every industry. The significant components are
motivating, directing, controlling, monitoring, staffing, organizing and planning etc. It is
required for ASDA to handle the regular activities.
 It is important to improve the each and every productivity of an organisation. This
provide a standard ratio of the manager and the faculty members. The efficiency of
output and input are termed as productivity.
 The significance of operation management in the ASDA, it helps to get the all objectives
and improve the productivity of employees as well as goodwill and presence of the
company.
 The administrator will become more capable to use their resources and the operation
administration assist to improve the motivation of employees.
 The main importance of operation management in ASDA organisation that managers for
at least two reasons. The first is, it can improve the productivity that also can improve the
financial health of the company. On the other hand, it can assist the organisation that
meet customer’s competitive preferences.
 The importance of operation management that can improve productivity by measure of
efficiency. The productivity, the efficiency of input to output is measure of a supervisors
or ratio of worker using the company rare beginning to produce services and goods. In
this the greater the efficiency, the higher the value of this ratio.
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 The another importance in the operation management is that, the movement of quality,
with some approaches as a very tiny standard constant transformation prepared is directly
influence the productivity or the measures of the ratio.
 It is also responsible as an importance, in other words the operation management impacts
about nearly each and every aspects of a person day to day activities. Moreover, the
significance of operation management, they deliver of all the products and to successfully
turn the raw materials into the finished products (Ma and Sun, 2012).
Values of Operations Management
In they operation management there are various kinds of values are considered as below:
They retailers of the company enhance their business in a very effective way. according
to the values they create different types of tools and techniques in the operation management. It
can always increase its productivity through the utilisation of kind of tools. In refer with ASDA
administrator always centred in a creative and effective manner. As well as it is able to get rid of
extra features like advances resources and costs. In the operation management people can
motivate each other in the company at a work place. It increase the the retailing work of this
company in a very effective manner.
From the above elaborated importance and values leaders and managers are able to
maximise their efficiencies by using large number of tools and techniques in a single time. While
adoption of several techniques they can easily make cost reduction aspect and able to use cost in
some another way. It always maximises overall productivity of firm and improve few
environmental factors within an organisation as well. By having this, companies are able to
maximise their profits and face few situations but make them easy. If talk about ASDA as it is
one of the best retail super market than they have large number of functions and operations
through which they can manage its overall functions of firm and achieve their desired goals.
Therefore, it is necessary for every firm to adopt these sorts of principles to maximise working
efficiency of employees and manager as well.
Analyse the key factors that can determinant the business and critically measure applications of
operation management applications by manager and leaders that influence selected store.
Business environment refers to the different types of elements that have directly impact
on overall relationship of business with their customers. Whereas, operation management mainly
focus on overall maintenance of an organisation. Therefore, there are large number of factors that
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