Analysis of Leadership & Management in ASDA's Operational Context

This report provides a comprehensive analysis of leadership and management within ASDA's operational context. It defines and compares the roles and characteristics of leaders and managers, examining their functions in different situational contexts such as crisis management and new product launches. The report applies various leadership theories and models, including situational leadership and Fiedler's contingency model, to ASDA's operations. It also explains key approaches to operations management, the importance and value of operations management, and the factors within the business environment that impact operational management and decision-making. The report concludes by assessing how these elements contribute to ASDA's overall performance and sustainability. Desklib offers a wide array of study tools and solved assignments for students.

MANAGEMENT AND
OPERATIONS

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................3
P1) Define and compare the different roles and characteristics of a leader and a manager........3
TASK 2............................................................................................................................................6
P2) Examine the role of a leader and the function of a manager apply in different situational
contexts.......................................................................................................................................6
P3) Apply different theories and models of approach................................................................8
TASK 3..........................................................................................................................................10
P4) Explain the key approaches to operations management and the role that leaders and
managers play............................................................................................................................10
P5) Explain the importance and value of operations management...........................................12
TASK 4..........................................................................................................................................13
P6) Assess the factors within the business environment that impact upon operational
management and decision-making............................................................................................13
CONCLUSION .............................................................................................................................14
REFERENCES..............................................................................................................................16

INTRODUCTION
Management and operations is that kind of process which is related over those processes
within which transformation regarding different inputs is been covered. Under this process things
related to transformation of inputs like raw materials, furnish goods and services is been
understood. These process covers large market shares and working potential that is developed.
Further it covers about performance and working potential of all individuals working within an
organization. In this an organization makes suer that customer satisfaction is been achieved
through analysing there demand. Also it prioritizes designing and advances that leads over
making development of product and services done in more organized manner. Such process leads
towards making organizational goals with objectives achieved in sustainable manner. The
organization taken into account is ASDA which is an British multinational retailer and sell all
products related to day to day usage. The organization has been formed in the year 1919 and has
its headquarters in UK. Further the file covers about difference between role of leader and
manager with its functions. Then the file covers about understanding based on relationship
between leadership and management within contemporary business environment..
TASK
P1) Define and compare the different roles and characteristics of a leader and a manager.
Leader: They are one of the most important part of an organization and are responsible over
influencing productivity with work capacity of its individuals. Leaders helps in motivating an
individual through making suitable directions provided over making suitable directions achieved
that helps in completing goals and objectives set by an organization. In such purpose leaders use
leadership style that is applied as per situations existing. In context of ASDA different
responsibilities is been provided for better assistance in relation to organizations tasks(Al-
Dahash,, Kulatunga and Thayaparan, 2019).
Manager: These are another important part of an organization which makes monitoring in
relation to situation within which various set of activities is been performed in appropriate
manner. Managers performs there responsibility which makes operations and functions enhanced
in appropriate manner. Regarding ASDA all duties with training and development is been

performed by them which makes task completion possible. This increases flexibility within an
organization.
Role of leaders
Creative vision: Leaders are able to provide better vision through playing different role by an
individual with its team members and pathway that makes task completion possible on
timely basis through standard changes with measure in affective manner. It makes work
done in smooth and affective manner. Leaders of ASDA makes design developed through
planning progress that makes task done completely.
Coach potential: In this potential changes within market is been working over making
capabilities and abilities developed. In relation to this complex situation handled in more
sustainable manner. Under it more difficult issue solved with sustainability and makes
productive outcomes achieved. In context of ASDA manger deals with situation in positive
manner for implementing progress.
Characteristics of Leader: -
1. Charismatic: In this various characteristics of leaders is been attracted through
modification done within personalities and become ideal for others. It is used to delivered
clear vision and mission in which the work is turned into better format.
2. Effective Communicator: All the leaders have the ability through which they have
flexibility influenced other in which effectively communicate with others. In this the
information is conveyed to all the other employees in considerable manner. The effective
communication aid to work with more clarity in which the goal and objective is attained
in ordinate manner(Basson and et. al. 2019).
Roles of Manager: -
1. Establishing Policies: Under it manager has responsibility of policy formation in relation
to various aspects of organization. Regarding Tesco plc manager develops policy and is
been applied with work execution. Also such policies makes proper process with ethics
criteria developed.
2. Delegating Responsibilities: This means different responsibility is been performed over
making different responsibility with task division done over segmenting effectiveness

with work. Under it timeline of projects, appraisal and reward with performance progress
is covered.
Characteristics of Manager: -
1. Time Management Skill: This is most basic aspect that makes mangers ensure about
task with activities making development possible in timely manner. Such skills makes
better success attained in more effective way.
2. Effective Interpersonal Skills: Through this manager makes effective interactions done
with the help of communication, observation and hard skills as per condition existing in
an organization.
Differentiation between Leader and Manager: -
Basis Leader Manager
Role The leader has very effective role
within business which makes
motivation achieved through proper
guidance. This makes vision, mission
and objective processed by leader
which makes profit attained in effective
manner(Di Vaio and Varriale, 2020).
The manager makes guidance with
probability achieved with better
outcomes.
Characteristi
cs
Leaders have effective communication
which makes passing of information
done in more effective manner. This
makes influence created in relation to
management process.
This makes manager develop
interpersonal skills and time
management skills that leads over
making execution done quickly.
Theories The theory of leadership is as system
theory, contingency theory etc.
The management theory is as
behavioural theory, bureaucratic
theory etc.

TASK 2
P2) Examine the role of a leader and the function of a manager apply in different situational
contexts.
All kinds of business faces various situations which makes performance with different
operations done in more effective manner that leads upon making manager deal with difficult
situations easily. Under it ability of business makes competitive advantage attain aggressive
marketplace within limited time period. In this certain role of leader with functions is been
managed as per situation explained as follows:
Situation 1: Crisis management
In this management of an organization is been performed trough task which makes
setting of standards achieved in more effective way. Under it stakeholder of business is facing
threats which makes profit ratio decreased. Under this leaders of ASDA has various role to play
which has been given as follows:
Role of leader
 As per this leaders uses styles of leadership which makes controlling over managing
situations with crises in desirable manner.
 Under it leader makes presentation of business information possible with satisfaction
over certain level on better manner making trust and bond developed within market.
 This makes better measure with accountability through effective decision making with
solving problems by developing and managing things in appropriate manner. The crisis is
managed in more effective manner(Fu, 2018).
Functions of manager
 Under this different situation has been used making collection over essential information
with various kinds of framework that makes development with planning and scheduling
done. In this proper plan and procedure is required to be followed easily.
 The manager plays a lot of responsibility by which different set of duties is processed so
as to manage the crisis situation. In this effective communication is developed by which
clear thoughts and ideas are transmitted within the business as in this all the situation is
considerate with prior appropriateness.

 In this analysis is done in relation to different aspects in relatable manner which measure
and motivates employees that makes removing of redundancy possible. Time period is
assigned for an task to be completed.
Situation 2: A new product launch
As per the situation ASDA has brought new product which makes development over
different strategies with policies developed through attracting customers that leads upon fluency
developed. Under it leaders and managers of ASDA use skills with capability over performing
particular role. It has been explained as follows:
Role of leader
 Leaders is required to play essential role with responsibility over making sure that
observation with certain change is required to be done in making accessibility over
launching products.
 Leaders of ASDA makes spokesperson presented with seminar that makes post lunch
products developed in more organized manner. This helps in developing of proper
guidance which makes expansion possible of new product within market.
 In this suitable decision making is been done with appropriate investment that involves
profitable outcome with minimum input achieved. In this profits scale is been improved
which makes an organization attain sustainability within market(Haddud and Khare,
2020).
Function of manager
 In this manager plays important role in relation to various functions through product
packaging that is based upon delivery with pricing of product with its profitable ratio.
This ration make profit fluctuations identified in more effective manner.
 Manager of ASDA makes recruitment with skilled and talented workforce that makes
better satisfaction level achieved regarding manufacturing and production capability
through enhancing satisfaction.
 The manager also motivate the employee by providing them adequate appraisal and
rewards by which the level of connectivity is developed in sufficient manner. It also

strengthen appraisal criteria by analysing production capacity of an organization in more
effective manner.
P3) Apply different theories and models of approach.
In modern world various changes has been taking place on the basis of management
which makes controlling of effective leadership done with management that implies business
level which has to be achieved. Thus in different approaches of leadership is used in relation to
ASDA and has been explained as follows:
Situational leadership: Under such kind of leadership style dependency is based upon
those situation which is raised in different basis. This style of leadership makes various kinds of
conditions developed in more organized manner. In this flexibility and suitability is there that
makes implementation done in more effective manner. Leaders of ASDA makes implementation
done in more effective manner. As per Blamchard and Hersey leadership having different
approaches and it is as defined below as:
Telling: this makes leaders work as decision making which makes communication
developed through strategy and information which makes task completion possible.
Selling: Under it leaders makes ideas and thoughts processed with team and makes task
completion done in easy and supportive way. This leads over developing unique ideas which
makes task accomplishment possible in more organized manner.
Delegating: It is been used by both leaders and team members that makes parallel
participation with strategy and planning possible with progress in collective analysis. In this
planning is been done which makes part of project divided within its members which lead over
attaining factors making project divided in more disciplined manner.
Participating: Under this leadership makes works to be inspired through motivating
present innovation with ideas improved with confidence level of employee. Through this
working capacity of an employee is improved that increases sustainability in more impactful
manner(Heshmat and Eltawil, 2018).
Systems leadership: This theory makes leaders use those skills with capabilities for
becoming catalyst with performance improvement of team. Then it makes team members be
more opened over representing ideas with productivity achieved in more effective manner. This
makes ASDA leaders manage work as of HR, marketing and finances etc.

Fiedler’s Contingency model: In this kind of leadership style effectiveness is based
upon making different situation that makes factors with work structure, employee relationship
and leader's power achieved. It makes more important aspects in relation to leaders of ASDA be
prevailed with structure style. Also this style is mainly focused over making an organization
develop various elements which makes different processes improved with confidence level of
employees that make sure enhancement done within its targets achievement times. Management
of work done as per situation and effective relation developed.
Strength and weakness of various leadership theories
Leadership
style
Strengths Weakness
Situational
leadership
 This reduces complexity and ease down
comfort among employees that is
processed. This makes ease down done
in more affective manner. Through
making processes easy and more
effective manner.
 It is important for ASDA as through this
suitable direction is been provided over
completing work(Moggy and et. al.,
2017).
 It does not makes positive implementation
over accomplishment done over long term
goals.
 It is not easy to gather all the information
thus decision making also get affected.
Decision making becomes very difficult and
rigid in nature leading over functioning of
process more slow in nature.
Systems
leadership
 This leadership style makes individual
getting emphasised over performance
improvement.
 The process of decision making is much
time consuming and complex.
 All conditions is interdependent with rise of

 It provides different ranges of directions
is been provided with leadership style.
internal conflict.
TASK 3
P4) Explain the key approaches to operations management and the role that leaders and
managers play.
Different businesses has been dealing with various kinds of difficult conditions that
makes rigidity managed through its approaches which makes managing of various activities
more difficult making formative management done with its approaches that manages all
activities in more impactful way(Shariff and Ahmad, 2019). In this every situation is been done
in relation to strategic activities making operations of management done in more difficult way.
This applied in both negative and positive manner within an organization like ASDA. In this
bigger changes is been targetted that makes changes take place and has been explained as
follows:
Six sigma: The process that is required to be focused in relation to various kinds of
functions that has been developed in relation to complexity which has been reduced in relation to
productivity and production capacity in more effective manner. Further in detail various kinds of
complexity is been deal with which directly impacts supply chain management process in more
and more efficient way. The theory makes efficiency achieved through dealing with challenges
deal in more productive manner. Under it lot of opportunities and loophole is also been analysed
which makes effectiveness attained through creating satisfaction regarding customers of an
organization. In this major focus is been laid over recognizing wants and needs of customers that
makes satisfaction in relation to customer is attained with its various processes. This is majorly
used in relation to improve quality of its goods and services that increases production capacity
which makes approach achieved in appropriate manner by reducing any kind of loopholes
existing within society. Further this is also known as DMAIC which has been explained as
follows:
D-Defining of goals and problem
M-Measuring of different liable components

A- Analysis of data
I- Improvement of process, and
C- Controlling on working process
Lean principle: These are those principles in relation to operations based on
management that makes various kinds of concern related to production capacity is been making
reduction in production over cost been minimized through reducing such concerns. Under it
different approaches in relation to making satisfaction of customers achieved in more organized
manner that leads upon attaining satisfaction in relation to customer which makes customers
satisfaction achieved leading towards making goods and services achieved in more affective
manner. This makes managing of alignment done with more and more strength
provided(Sheibani, 2018).
Total quality management: Under this more and more approach is been improved that
helps in inducing of various kinds of manufacturing and production process achieved with the
help of delivery process in order to get things done in more organized manner. This is usually
achieved through various managerial prospects that leads over making improvement done
through improving quality standards which has been developing through this. Also total quality
management makes product and services improved that helps in attaining of more and more
sustainability in more impactful manner through increasing quality. In relation to ASDA various
improvement is been done which makes target with sustainability achieved.

Both leaders and manager is making sustainable goals achieved through making
connectivity better in relation over approaches through operational management and has been
given as follows:
Provide direction: In this leaders have more affective role to play since it directly
impacts team members working in relation over there responsibility which makes better details
achieved in more appropriate manner. In relation to an organization like ASDA leaders have
been providing different directions that makes managers perform few responsibilities with this
all the task is managed so as to complete it on timely base(Spring, 2017).
Bring excellence initiative: Leader and manager defines about significant role which has
been played in relation over upraising aid which makes development over quality standards that
leads upon assisting longer sustainability which helped in making aggrieved market place
increased. Under this leaders has been enhancing level of commitment and managers that uses
various approaches through developing operations management.
P5) Explain the importance and value of operations management.
The operational management considered as one of the basic element which makes business
direction achieved which enhances different activities done. ASDA is an multinational British
organization which is known for selling of various kinds of product like clothes, furniture,
groceries, books and many others as well. In relation to this one of the most important method
which has been helping in availing some vital purpose which makes working efficiency in
relation to business developed since it directly affects development with sustainability through
different activities. It is having main focus upon making constant focus through redundancy and
complexity reduced in making enhancement over working production achieved. Some major
concepts of operations management that has been explained as follows:
 Planning: It is a basic role in which the manager makes different plans that is used to
implement productive modification so as to modify the quality of the offered services. In
relation to ASDA efficient strategy is induces that helps to complete all the goals and
objectives in precise way.(Thomas and et. al., 2019).
 Organising: In this various functions with operations of business is improving which
makes advance opportunities developed in more organized manner. It makes better
opportunity with accuracy achieved in more effective manner. This is one of the most