Leadership, Management, and Operations at ASDA Stores Ltd

This report provides an analysis of leadership and management roles and characteristics within ASDA Stores Ltd, a British supermarket chain. It differentiates between the roles of leaders and managers, exploring their functions in various situational contexts such as crisis management and new product launches. The report also illustrates different leadership theories and models, including situational leadership, system leadership, and the contingency model, assessing their applicability to ASDA's operational strategies. Furthermore, it discusses different approaches to operations management from both leader and manager perspectives, such as Six Sigma, Total Quality Management, and Lean principles, and assesses the factors within the business environment that impact operational management and decision-making. The analysis highlights the importance of adapting leadership and management styles to effectively address challenges and opportunities within the organization.

Management and
Operation.

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Part 1................................................................................................................................................1
Task 1...............................................................................................................................................1
P1. Define and compare the different roles and characteristic of leaders and manager.........1
Task 2...............................................................................................................................................3
P2. Examine the role of leader and the function of a manager apply different situational
context. ..................................................................................................................................3
P3. Illustrate different theories and models of approach. ......................................................5
Part 2................................................................................................................................................6
Task 3...............................................................................................................................................6
P4. Discuss different approaches of operation management on the basis of leader and manager
perspective..............................................................................................................................6
P5. Explain the importance and value of operation management..........................................7
Task 4...............................................................................................................................................8
P6. Assess the factors within the business environment that impact upon the operational
management and decision through leader and manager.........................................................8
CONCLUSION................................................................................................................................8
References:.......................................................................................................................................8


1

INTRODUCTION
Management and operation are two different concepts where management define about
process of decision planning, decision making, organising along with motivating and controlling
the overall managerial related activities. Operation is the procedure of managing work which are
inner working attributes related to business (Farag and et. al., 2020). The both concept of
management and operations are based on transformation within different basis inputs of raw
materials that converted into furnished goods and services. In this situation, company ensure
about overall demand and different requirement of customers must get satisfied in successful
manner. As per the following report, the company is selected Asda Stores Ltd is British
supermarket chain. It is headquartered in Leeds, England. They expanded their business during
1970s and 1980s. The report includes difference between role of leader and function of manager
and its operations of an organisation.
MAIN BODY
Part 1
Task 1.
P1. Define and compare the different roles and characteristic of leaders and manager.
Leader: The leader are the ones who are experienced with knowledge and influence
others regarding with their specific goals and working capacity where its having ability that
developed. It reflects individual behaviour where, they could motivate others such that suitable
directions which is provided all thus the completion of goals and objectives become clear and
transparent (Andervazh, Javadi and Aliabadi, 2020). The leader uses different sort of styles in
complex situation in organisation. In perspective of Asda Stores, their leaders have contributed
their skills and knowledge in order to provide better assistance to other employees by which all
targets get accomplished with effective and efficient manner.
Manager: The manager is an individual who measure to control challenges in different
situations under which significant set of activities performed in systematic way. A manager
performs overall responsibilities to motivate employee and provide them resources on which
workforce can better attain outcomes. The manager of Asda Stores, has performed all their duties
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along with they conduct training and development to accomplishment of work with flexible
manner.
Role of Leaders:
 Creative vision: Leader is provides with better vision by playing its entire essential role
to complete their project or other objectives of individual and team. The suitable
guidance is necessary to complete work on timely basis with standardised changes are
measured in effectual way. In situation of Asda Stores, their leaders have strategic vision
that better design structure for complete project or task successfully.
 Coach potential: Every leader has its own potential which allows them to handle each
task effectively . In this, the complex situations are solved in beneficiary manner and the
issues are solves with enhanced appropriateness and in a suitable manner (Niu, Rong
and Ying, 2020). In perspective of Asda Stores, their leaders are experienced and have
high level of competence where they influence their employees regarding the
progression of the concerned tasks in an effective way.
Characteristic of Leaders: Charismatic: This is common characteristic of leaders where they easily attract the
attention of the individuals working around them with their presence and personality.
Through this, people make them idol and follow their guidance so as to accomplish their
work targets within timely basis.
 Excellence communication: All the leaders have different ability to influence others in
which effective communication is one of common factor which plays an integral role. f
the leaders have better communication skills, then employees would easily understand
what leader wants to convey. The effective communication aid to facilitate more clarity
through which goal and objectives can be acquired in the desired manner.
Role of Manager:
 Polices Creation: The manager plays an important role in organisation where they not
only handle employees and provide resources, but also create policies for company.. In
perspective of Asda stores, the company’s manager analyses the situation of business on
frequent basis in order to create the best possible policies in the favour of the same.
which are followed and implemented in an ethical manner.
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 Delegating Responsibilities: It is manager having competence that they handle
complex responsibilities which effectively accomplish on the basis of strategies
(Kankaew., 2020). In perspective of Asda Stores, their manager get to know about their
effective range of task and activities that developed on timely basis. It is skill that is
more useful and with better leader and success effectively.
Differentiate between Leader and manager
Basis Leader Manager
Role The leader plays an important
role within business. They
positively motivates employees
regarding organisational goals
and objectives.
The manager provides suitable guidance
to other by which the probability of
better outcomes is increased in an
optimum manner.
Characteristics The leaders have effective
communication and attractive
personality through which they
make positive impact on others.
Managers have interpersonal skills
through this they easily handle overall
tasks of organisation.
They tend to have good command on
the time management as they divide
their task on in a schedule manner
(Kadiyono and et. al., 2020).
Theories The theory of leadership which
can be optimised by the leaders
are system theory, situation
theory and contingency theory.
Leaders can apply these theories
as per the concerned scenario.
The managers can opt for management
theories such as behavioural theory,
bureaucratic theory etc.
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Task 2.
P2. Examine the role of leader and the function of a manager apply different situational context.
All the business firms face different situation on which leader and manager perform their
task as per their competence level. In significant situation, the organisation face where leader
plays their role and manage commence function to systematically operate specific situation of
business. Similarly, Asda stores leaders and managers create specific strategies to handle
company’s situation effectively. In following there are two situations for Asda Stores company
where face by them:
Situation 1: Crises Management:
In this situation where the management of company where better performs the task as
through standardised modification within each other facility. In this specific situation, Asda
Store’s leader and manager would play the following role :-
Role of Leader:
 To stabilise the crises situation, a leader would use different types of leadership style to
control as well as manage the situation in a desirable manner. The leader will measure and understand the business statistics and analyse the
information through the utilisation of certain level which developed better bond
marketplace.
Function of Manager:
 As per this situation, is concerned Asda Stores company manager would collect all
valuable information through different set of duties proceeds. Through this, practices
which manager easily manage the crises effectively (Habeeb, Mostafa and Md Nor.,
2020). Manager would use effective communication to make understand employees as
well as enhance proper clarity of idea in appropriate manner.
 The analysis with various aspects that is relatable to measure crises and motivate
employees towards attain goals. Moreover, manager would provide resources to staff
through which they utilise and easily mitigate the crises under the guidance of their
superiors.
Situation 2. New Product launch.
In this situation, Asda Stores creates plans to launch new product orientation which
develop various strategies and policies with better customer attractiveness. The leader and
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manager of Asda Stores use their skills and competence to instruct employees towards better
productive..
Role of leader:
 Leader would play a vital role in which they evaluate all information that happen in
competitive market. With this, leader can make better understand to employees how they
can perform during launch of product in market.
 In suitable decision making is done through which appropriate investment is induces and
profitable outcome generates through minimum output.
Function of Manager:
 The manager plays various functions and ensures that the product packaging associated
with the delivery and pricing of product to get reduces.
 Manager of Asda Stores ensure that they recruit skilled and talent workforce through
which better level of improvisation could be done successfully.
 The manager can motivate the employees by providing them adequate appraisal and
rewards.
P3. Illustrate different theories and models of approach.
The business conditions change on a continuous basis and to manage and control the
business activities, efficient leadership and management theory can be implied within the
business. In following there are certain theories of leadership model that one of follows by Asda
Stores company are:
 Situational Leadership: According to this leadership style it works on various situation
perspective that arises on random basis. In this particular style, leader influence or
provide guidance of different pathways to other employees as per demand and
requirement of different conditions (Erjavec and Trkman, 2020). In perspective of Asda
Stores, the company capitalizes this theory to manage diverse range of situations
accordingly.
 System Leadership: It is a theory in which the leader utilises skills and capabilities and
tries to become catalyst by upraising performance of team. It is basically a combination
of collaborative leadership and intrinsic innovation which decentralices the networking.
In perspective of Asda Stores, this form of leadership creates more value among the
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organisational members which further helps to manage all the work within the sectors of
HR, marketing, finance etc.in a suitable way.
 Contingency model: In this specific leadership style, overall effectiveness of leaders
based on the different situation and also consider three factors better work structure
employee relationship leader power. In perspective of Asda Stores reflect condition on
the basis of specific structure.
Evaluation:
On the basis of above leadership style approach for Asda Stores in which their leader
would follows Situational Leadership style. The reason behind is that to better measure specific
situation of business leader can make their strategies and implement it as per according.
Part 2
Task 3
P4. Discuss different approaches of operation management on the basis of leader and manager
perspective.
As every business usually faces different random challenges in complex situation, where
manager and leader implies approach various operation management approaches. Each operation
management approach have its own merits and demerits that creates impact on Asda Store. There
are different approaches of operation management where a leader and manager play their
individual role with high level of competency as explained below:
Six Sigma: It is procedure that only focus to maintain the situation which organisation
faces. It reduces the efficiency to get developed in better manner. In this various loopholes are
recognised and customer satisfaction is enhanced as well. (Manikas, Guan and Hoskins, 2020).
In context of Asda Stores, leader use to better instruct employees of pros and cons about specific
task related. While, manager plays their role to form policies on which employees can generate
productivity.
Total Quality Management: In this approach, it depict constant improvement that
introduce in manufacturing and production process as with delivery to processed systematically.
It mainly follows managerial prospects through which improvement raise quality of standard. In
context of Asda Stores, leader's role is to supervise overall team. While, manager would play its
responsibility with this better detailing is accessed in appropriate manner. They also perform
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enhance certain responsibilities with this overall task is better managed to better complete in
timely manner.
Lean principles: According to this principle of operation management in which it
concern about wastage reduction that minimised cost of production. Its an approach which utilise
Asda stores with suitable change is implemented in order to satisfy the customers. This is also
help to manage and setting up work with compliance. As per context of Asda Stores, leader role
is to supervise employees regarding with their project. While, manager motivates employees
regarding with their goals and objectives to attain successfully.
Evaluation:
As per the above approaches of operation management is described on the situation Asda
Stores. To handle the complex situation where Asda Stores manager and leader follows the Total
Quality Management, in this leaders set culture necessary for better TQM flourish. While, the
role of Asda Stores manager acts a facilitator within the workplace where they assign duties
employees in which implementing rules and regulation that maintain discipline towards entire
project.
P5. Explain the importance and value of operation management.
Operation management is an area of better management which is concerned with
designing and control on production of goods and services(Hasle, Madsen and Hansen, 2021).
Operation is one of the important practices in organisation that specify along with Supply chain,
marketing, finance and human resources etc. In perspective of Asda stores, the importance of
operation management creates major role in their work practice that helps to accomplish goal and
objectives. In following there are some importance of operation management which improves the
work efficiency of Asda Stores:
 Product Quality: The quality of product refers of its potential of reaching customers’
expectations. In this operation management, it ensures about that product and services
which raise the product quality standard. Along with, it offers to investigate the areas
where the quality can be improve effectively. In perspective of Asda Stores company,
their managers ensure that manufactured products are are reliable and durable to raise
customer expectation of better quality.
 Customer Satisfaction: According to this factor, it is essential for any manufacturing
ensure the quality of product must fulfil customer needs and wants. The main
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responsibility of operation management is to better design of product and design in
higher quality. In situation of Asda Stores, managers make sure that raw material that are
using at the time of manufacturing should productive enough. Through this process it will
support to generate better customer satisfaction effectively.
 Revenue Increase: This factor ensures that the time of quality of product and consumer
getting satisfaction are the main reason for business revenue increased. For Asda Stores
their main motive to earn more profits as well as provide affordable retail product to
customers (Agostino, da Silva. and Souza, 2020). Thus, operation management makes
assure about the selling of more product and reduce costs, leading to revenue increase
better abilities the contribution of growth for the economy.
 Waste reduction: It is one of most essential aspect of operation management. There are
various techniques which can be used to identify and mitigate waste within
manufacturing operation such as lean manufacturing strategies within inventory costs. In
Asda Stores, lean manufacturing identities where they determine wastage are commonly
used over production.
Task 4
P6. Assess the factors within the business environment that impact upon the operational
management and decision through leader and manager.
Business environment is majorly provide information regarding macro and micro
environment that specify about challenges and benefits to company growth perspective. There
are certain factors which explained below are:
 CSR: It is a process with systematic level of improvement commence such as like social,
economic that constant focus in efficient way. In relation of Asda Stores, the manager as
well as leader implement strategies and planning that controlled the business. In this
regular practise of CSR activities, it creates better brand image and values which
proceeds better sufficiency in market availability enhanced.
 Ethics: It is usually known as prior reflection of different working of business where it is
liable to resolve the gap between business practises and benefits can accomplished in
successfully manner. In perspective of Asda Stores, the company majorly prioritise the
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given business and along with positive implication better performed within employee
performance efficiently.
 Sustainability: According the prospect of business which considerate with long term
aspect of market place with better suitability and durability maintained (Smith,
Choromides and Wright, 2021). As per this innovation and creativeness is process of
business, which better satisfy more of customer. In this manager undertakes all
responsibilities with better and satisfactory decision making to motivate and positive
influence business profit share effectively.
CONCLUSION
On the basis of above report of Management and Operation is summarised about compare
and different roles of manager and leader in organisation. Leaders are the one who improves the
skills and other attributes of employees while, manager enhance to motivate employees
regarding organisation goals and objectives. Further, elaborate about two situations for selected
company, in this leader and manager plays an important role to engage activities and mitigate
the risk effectively. Leadership and management collectively advance the working performance
of business in satisfactory manner. It provides both direction and appropriate pathway from
which attainment of all the goals and objectives become more familiar. Furthermore, the
operation management also uses different methods as like TQM and six sigma by which the
production of waste also get balanced.
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References:
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processes and operations management: Systematic literature review. Journal of
Forecasting, 39(7), pp.1043-1056.
Akkas, A. and Gaur, V., 2021. OM Forum—Reducing Food Waste: An Operations Management
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