BSBMGT516: Leadership and Management Case Study: Australian Hardware

This report presents a case study on Australian Hardware, focusing on leadership and management practices. It explores the application of continuous improvement methodologies such as Total Quality Management (TQM), Lean, and Six Sigma to enhance customer satisfaction and sustainable development. The report analyzes problem identification and decision-making tools including value stream mapping, root cause analysis, and brainstorming. It also discusses strategies for building ownership, fostering a culture of quality, and improving communication through methods like social media and email marketing. Furthermore, it outlines performance management strategies, communication plans, and the impact of continuous improvement measures on knowledge management and stakeholder engagement. The report also includes a performance portfolio with communication and monitoring strategies and concludes with recommendations for improvement within the organization, referencing key legislation and standards.