Demonstrating Leadership and Management in Business Operations

This project, focusing on Barclays PLC, explores the critical relationship between leadership and management within contemporary business operations. It begins with an overview of the organization, followed by an introduction to operations management (OM), detailing key roles, and current approaches such as Kaizen, lean production, and Total Quality Management (TQM). The project emphasizes the importance of OM in achieving business objectives, specifically highlighting how OM contributes to Barclays' goals. Furthermore, it assesses the impact of corporate culture, ethics, and Corporate Social Responsibility (CSR) on operational management decision-making to meet stakeholder needs. The project concludes with a comprehensive reference list, providing a solid foundation for understanding the interplay of leadership and management in a real-world business context.

Unit 4: Management and Operations
Project PART 2: Group Presentation
TOPIC: Demonstrating the Relationship between Leadership and
Management in Contemporary Business Operations.

Tables of Contents
• Brief background of organization
• Introduction to operations management?
• Operations manager key roles at chosen company
• List of current approaches to operations
• Importance and value of OM in achieving business objectives with appropriate
• Factors impacting decision making and operational management
• REFERENCES

Name of Chosen Organisation
•Barclays PLC is one of the best and most reputed British multinational banks
and financial services organizations in England (Nassolo, 2018).
•Company is engaged in credit cards, investment banking, retail banking,
wholesale banking and investment management services.
•It is one of the biggest investment banks in the world in term of geographical
spread and assets and usually has a well reputation for quality and reliability of
services, among other view.

Introduction to Operations Management
•OM is the most important and helpful administration of a business companies practices to develop highest degree of work
efficiency possible within organizations.
•Operations management is concerned with transforming gathered raw materials into well produced products or services as
efficiently as possible to increase sales and profitability rather than before (Reid and Sanders, 2019).
•They mainly concerned with planning, managing and measuring as well as controlling activities in context of
manufacturing or production.
•OM carefully focuses on managing procedures to manufacture and then deliver products and services of chosen company.
•They provide several benefits to Barclays in term of managing their services and quality of work.

Operations Manager key roles at your chosen
organisation
• Operations manager is accountable for monitoring and measuring overall transaction related activities of
Barclay’s bank.
• They likely oversee all transactions functions and assure that high degree of accuracy is maintained by the
organization, which is really very important.
• Operations manager in firm also work to assure that process related to money on hand totals, facility
maintenance, armoured car pickups and other subjects are managed properly.

Key Approaches to Operations Management
List of current approaches to operations-
• Kaizen
• Lean Production
• Total Quality Management

Key Approaches to Operations Management
Kaizen
• It is one of the operations management approach use by many companies in order to enhance their operational
efficiencies rather than before.
• It is an method to creating and developing continuous improvement based on idea that less, ongoing positive
modifications can reap importance (Carnerud, Jaca and Bäckström, 2018).
• Important features of this approach include, betterments are based on small and many changes more than radical
modification that may arise from development and research.

Key Approaches to Operations Management
Lean Production-
• It is an operations management approach that focuses on cutting out waste, whilst assuring quality.
• It is really about doing easy things well, doing things better and including workers in continuous procedures
of betterment (Mrugalska and Wyrwicka, 2017).
• In list of lean production features there are many things includes such as zero inventory management, quality
control, zero defects and multi skilled workforce.

Key Approaches to Operations Management
Total Quality Management –
• It describes as management method to long term success through consumer satisfaction.
• It consists of companywide attempts to install and make permanent environment where workers continuously
improve their performance.
• Consumer focus, mutually dependent system, included workers, process oriented, data driven decisions, strategic
approach and effective communications, are included in list of TQM features.

The importance and value of operations
management in achieving business objectives.
Barclays PLC business goals/objectives-
• The objective of company is to assure that they deliver against their purpose of developing chance to rise.
• The objective of Bank is to provide quality services to its potential consumers and gain attention of new one.
• Objective of organization is to gather information about market trends.

The importance and value of operations
management in achieving business objectives.
Contribution of OM in achieving Barclay’s investment bank business objectives-
• Operations management contribute in effective manner to achieve objectives of bank.
• They help firm to plan every single aspect of venture including productivity analysis, capacity planning and
improvement as well as quality assurance.
• By focusing on each activity or business practice, operations management improve performance of business and their
workers who are able to achieve business aims or objectives.
•

Assessment of factors impacting operational
management and decision-making
Impact of corporate culture on OM decisions- making in meeting organisational stakeholders-
• Positive and strong organizational culture at chosen company influence operations management in effective manner
more than weak organizational culture.
• It help OM to take decision for betterment by communicating and interacting with other people who work for company.

Assessment of factors impacting operational management and
decision-making
Impact of corporate ethics on OM decisions in making in meeting organisational stakeholders-
• Corporate ethics impact on operations management decision making in positive manner as it drive them towards
considering needs of business functions and employees as well.
Corporate Social Responsibility on OM decisions in making in meeting organisational stakeholders-
• CSR impact positively on operations management decision making when they follow all ethical and sustainable
business practices.
• They take decision for meeting stakeholders needs such as consumers, workers and other as well as provide facilities
to staff according to their requirements.

Reference list
• Carnerud, D., Jaca, C. and Bäckström, I., 2018. Kaizen and continuous improvement–trends and patterns over 30
years. The TQM Journal.
• Joglekar, N.R., Davies, J. and Anderson, E.G., 2016. The role of industry studies and public policies in
production and operations management. Production and Operations Management. 25(12). pp.1977-2001.
• Mrugalska, B. and Wyrwicka, M.K., 2017. Towards lean production in industry 4.0. Procedia Engineering. 182.
pp.466-473.
• Nassolo, C.Y., 2018. Corporate governance and organisational performance of Barclays Bank Uganda: A case
study of Barclays Bank, Kampala Road Branch (Doctoral dissertation, Nkumba University).
• Reid, R.D. and Sanders, N.R., 2019. Operations management: an integrated approach. John Wiley & Sons.