Leadership and Management in Action: A Starbucks Case Study Report

This report examines the roles of leaders and managers within the context of Starbucks Corporation. It differentiates between the functions of a manager and the role of a leader, highlighting their respective responsibilities and contributions to the company's operations. The report provides a detailed comparison of the characteristics and roles of leaders and managers, emphasizing their distinct approaches to achieving organizational goals. It discusses the importance of both roles, the skills required, and how they contribute to the overall success of the company. The report also applies leadership and management theories, such as transformational leadership and contingency theories, to provide a comprehensive understanding of the subject. The conclusion summarizes the key differences and similarities between the two roles and their significance in the organization.

Introduction
Operation management can be refer to the administration
of distinct business activities to create more efficiency
within a company which is concerned with transforming
labour and material into services and goods in order to
maximise the benefits of organisation. The report is
based on Starbucks Cor. is a coffeehouse chain and
American coffee company. In this report, differentiation
between manager functions and role of a leader will be
elaborated.

Different and compare different characteristics and
roles of a manager and leader
Leader and manager have vital role in a company but
the term which seems similar have major differences
between each other.
Whereas, manager is the individual who create link
between firm and stakeholder such as supplier,
shareholder, consumer, worker etc.

Difference between leader and manager
Basis Leader Manager
Meaning Leader is the individual who
stimulate their subordinate in
order to achieve a certain goal.
Manager refers to the person who
maintains the company and is
accountable for planning,
coordination, control and
direction.
Visionary Leaders of Starbucks are
visionary who create vision of
organisation and facilitate
decision to achieve the goals.
Manager of Starbucks is
visionary too but performs to
accomplish the vision created by
leader by operating different
practices.

Cont..
Basis Leader Manager
Motivating Leader motivates their
worker, manager and entire
Starbucks to meet the set
target.
Manager motivates the team of
Starbucks to perform work with
full efficiency so that target can be
achieved.
Skills Leader often have good
communication skills so
that they can persuade
people toward the set goal
of Starbucks.
On the other hand, besides having
communication skills, manager of
Starbucks consists of better
decision making to manage the
workplace and different situations
accordingly.

Cont..
Basis Leader Manager
Role Leader of Starbucks need at entire
levels of company that acts as
organisation’s representative.
Manager at Starbucks need at
all functional area as they are
accountable for performing
different work related to sales,
accounting and marketing etc.
Responsib
ility
Leader of Starbucks is responsible for
encouraging entire team to work in
collaborative manner and support
them in attaining their work as a
philosopher or guide.
Manager of Starbucks take
responsibility to accomplish a
specific task or project as a
general manager’s role is
vivid.

Apply theories to differentiate role of a leader and
function of manager
Theories of Leadership
Transformational Leadership: This is a sort of leadership
which becomes the cause of change in the workers.
Transactional Leadership: This is the style where
punishment and reward techniques are opted to
stimulate worker.

Cont..
Theories of Management
Contingency Theories: Organisation theory’s new approach
has become popular as contingency theory.
Behavioural Theory: This was established in response to
the requirements to account for worker motivation and
behaviour.

Conclusion
This can be summarise from the above report that this is
essential to manage the operations and management and
related practices within an organisation to perform
effectively. Leader and manager are distinct individuals
of organisation who perform different roles and duties.
Leader is responsible for directing, leading and guiding
firm itself by providing vision and creative ideas where
manager is accountable for performing numerous
functions including organising, leading, directing etc.

References
• Munn-Giddings, C. and Winter, R., 2013. A handbook for action
research in health and social care. Routledge.
• Aveyard,

Thank You